Sesame Place

I spoke with [redacted] ? and explained the results of my investigation into her complaint? Unfortunately, [redacted] does not agree with the way her situation was handled and a resolution was not able to be found? I do consider this complaint closed.?

Guest believes that two of their vehicle tires were punctured on the spike strips located at the parking lot exit at Sesame PlaceGuest stated that they drove approximately minutes before tire went flatUpon inspection, the spike strips were in working orderIn addition, Sesame Place has received no similar complaints from any other guest that had visited on the same day.When vehicles have run over the spike strips due to attempting to enter through the exit, tires become immediately incapacitatedWe do not believe that the tires in question were damaged due to incorrect operation of the spike stripsi did communicate this to the guest when they contacted the park directly

Sesame Place has contacted [redacted] to explain the promotion she described and to inquire about additional information from her This was through an email message sent on May 22, To date, we have not received a response back from [redacted] ***[redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: if I were to reverse into the spike yes I would say the tire would go flat immediately but in the case when a spike fail to go down the puncture is not as large and the tire may not show sign right awayAlso when I am down that way again, I would be willing to bring the tire with me to prove that the splices made on my tires match the curvature of the spike stripEven though I have sent pictures to them so they could at least see the splice matches the curvature of the spike stripIn addition for me to have done that on my way home, would mean I would have had to hit something on the road the same way since the splices are identical with out the object movingNot very likely Regards, [redacted]

I been wanting to go to sesame place for a while now so we bought 4 season passes last year. When we bought them they were bid bird passes but the said it would change to gold passes and that we were able to have special parking for free and are able to bring a friend for free. We were able to park free for a while then one day they told us we couldn’t park there and was very rude. They accused us of lying about being told this information and made us feel like criminals. We went to member services and they also told us that our membership wasn’t gold even though it has a sticker on it that says gold. They were also rude and not very helpful. For paying $800 plus I have no benefits and it makes no point to have this membership. No one helps us with this problem and always makes us seems like bad people. Every time we go a ton of rides are closed for repairs. So after a couple of months of feeling like a criminal and being embarrassed we finally called the help line and talked to a guy there that said we were right and we should be getting the gold advantages. He ensured us he would call the park and fix this so they don’t harass us and make our visits miserable. We went today and again we got hassled and the member services said the people on the phone didn’t know what they were talking about because they are in Florida and it’s different there. So again no one helped us and a bunch of rides were stopped or closed for repairs. My experiences have been horrible and I have no desire to renew all my passes even though my daughter loves sesame. I don’t know who else to contact and I hope I could get a higher person that can fix this problem ASAP. I am very unsatisfied especially with all the money I put into that place with my season tickets and all the merchandise I buy. Someone please contact me because your gonna lose 4 members. Thanks jackie Linn

Below is the letter I sent to my local NBC news station:
Sesame Place Experience- Monday October 31, Good Afternoon MrWilliams,
I wanted to share with you my horrible, racist experience at Sesame Place on Saturday October 29, At 3:40pm my year old daughter and I went to line up for the Sesame Street paradeIt was quite crowded but we were able to find a nitch to squeeze into so she could see the parade To my right were a white woman and her family (husband & young kids in a stroller) Minutes later, 3-young African-American kids came and stood near my daughter almost blocking this woman’s children’s view; causing her to move her stroller back and I’m assuming bumped into the people behind herShe then proceeded to utter the words “well if you didn’t have all your damn kids there this wouldn’t be a problem.” I wasn’t sure who she was talking to; but as I looked to the right she was staring at me and “yes I am talking to you.” I replied “I’m sorry but these are not my kids, I have child up there and we have been here for min now; so you have to speak to those parents.” She became irate and stated “this is what’s wrong with the world; people like youYou’re an animal and need to be caged up”Of course I became enraged hearing these words and knowing my 4-year old heard them as wellSo I yelled at her saying “if you ever call me an animal again; I will *** you up ladyDon’t speak to me like that; I am not your child and don’t appreciate it.” We exchanged words and her husband was shouting at me to “shut up you ***You’re an animal and despicable.” So I directed my anger towards himAt which point the wife called security, who were in close proximity to us, and stated she “doesn’t feel safe here and is being threatened by me.”
white security guards approached just me and said I had to leave because I was being disruptive without hearing the storyI asked them if they heard what the man & woman were calling me and they both said “yes but you are being disruptive because you said the “F” word in front of all these kids, so you need to leave.” I refused to leave until my daughter either saw the parade OR they escort both families outThis continued on for about minutes; as I still refused to leaveThe guards then proceeded to threaten me with calling the police and have me arrested; I told them to go ahead and call because I did nothing wrong and was defending myselfThey said I could be charged with disorderly conduct and trespassing because I refused to leave; which I still wasn’tUntil I saw the look of fear in my daughter’s eyes and her crying hysterically; which made me angry because she saw the way I was being treated; this was the only reason I decided to leave DURING the paradePrior to this the white woman and her husband said “we are leaving; we don’t feel safe and she is an animalWe will see ourselves out.” Of course they allowed them to walk freely to the exit; while escorting me out personallyAs we were leaving the guards were following so closely behind me they kept stepping on the back of my sneakers and nudging me in the direction they wanted me to go I was holding my daughter this entire time and had to stop times and ask them to not follow so closely behind me as they were scaring my child; and made it seem like I stole something from the parkTheir response was “no you are the one scaring her; we have to make sure you exit the park.” I was so embarrassed and frustrated during this walk; they diminished me as a person and completely disregarded the fact I had a child with meThey were mocking how I was acting in the crowd and said I should be ashamed of myselfWhen we approached the exit; I asked to speak with their manager and they refusedI stated I wasn’t leaving the park until I spoke with someoneSo Mike from Security (a white male who wouldn’t give me his last name; said he is the ONLY Mike in security) approached me asking how he can helpI explained what happened; he disregarded it and again said because I used profanity I had to leave and apologized for the language used against me He said he couldn’t really do anything else for me and leftI started crying at this point because I was so angry, frustrated and hurtI then noticed Mike and the other security guards talking to the woman and her husband (who were allowed to walk on their on free will to the front of the park; while I was being followed)I overheard the woman asking for a security escort to their car because they didn’t feel safe with me thereMrW*** I am 5’2” pound woman; what could I have possibly done to that family AND with the children thereMike approached me again and said I had to leave; finally I was followed out of the park by white male security guards to the cross walk of the parking lot; while another personally escorted the family of to their carI am well aware of what is going on in this country but I couldn’t believe this was happening to MEI am a year old professional, black woman and NEVER have I been spoken to like thisI was a paying customer; spending over $150; just like anyone else who entered the park and to be treated in such a manner and not feel protection from the park was VERY disappointingI will NEVER visit Sesame Place again and I will let anyone who listens hear this as wellThank you for your timeIssa B***
412-***
i***

The guest that this message refers to has been in contact with a member of Sesame Place's marketing department via telephone. During that call, the guest was provided with an option to use her *** credit for a ticket product at Sesame Place. This option has been provided to
all those that held expired *** offers. There is nothing new in the complaint that would change the offer at this time
Sincerely,
Jeffrey *D***
Vice President of Operations

I spoke with *** *** via telephone concerning her experience and addressed her concerns. She is currently a pass member and seemed to be satisfied with the conversation
Jeffrey *D***
Vice President of Operations
Sesame Place
***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
if I were to reverse into the spike yes I would say the tire would go flat immediately but in the case when a spike fail to go down the puncture is not as large and the tire may not show sign right awayAlso when I am down that way again, I would be willing to bring the tire with me to prove that the splices made on my tires match the curvature of the spike stripEven though I have sent pictures to them so they could at least see the splice matches the curvature of the spike stripIn addition for me to have done that on my way home, would mean I would have had to hit something on the road the same way since the splices are identical with out the object movingNot very likely
Regards,
*** ***

I spoke with *** *** and explained the results of my investigation into her complaint Unfortunately, *** *** does not agree with the way her situation was handled and a resolution was not able to be found I do consider this complaint closed

Guest was contacted by Sesame Place and a resolution was made to the satisfaction of the guest We consider this case complete

I spoke with *** *** and explained the results of my investigation into her complaint Unfortunately, *** *** does not agree with the way her situation was handled and a resolution was not able to be found I do consider this complaint closed.

Guest was contacted by Sesame Place and a resolution was made to the satisfaction of the guest We consider this case complete.

First off the messed up my two day pass with my military discount had to pay twice.we waited in the lunch line for a hour and 15 min with one food line open .then they opened the second food line up the people who were there for ten min rushed to that line .all of us yelled to close it let us go since we waited here for a hour. and still waited another 15 min ,Not organized at all .

Sesame Place has contacted *** *** to explain the promotion she described and to inquire about additional information from her? This was through an email message sent on May 22, ? To date, we have not received a response back from *** ***.*** ***?

I went to sesame place on Thursday 7/19/18 , We went into Cookies Café, to eat and one of the young lady staff name Jen ,was being so rude and nasty to us. Remind you we were with children. I ask where do we get adult chicken tenders because, I did not see any nor was on the menu, so I did not know if you need to ask or they will put them up.. She immediately caught attitude and started to throw tenders into plates that they were flying off and I told her why she had attitude because I only asked her she said because no body don't know nothing and was rolling her eyes, I Told her she shouldn't be working in a kids place if she going to act like that she left serving area was talking to other young ladies and started to be on her phone. I proceed with my order and went to eat upstairs I was so frustrated I ask one of the young ladies cleaning table to get a manager.. Manager Angel said sorry , and he said she think she can do what ever she wants, he asked what do you want us to do about the situation I told him to give her a warning.. But threw out the park a lot of the young people working or very nasty and rude can't believe they hired these people in a so called friendly and family place. I think they need to re train them or get rid of them. I have the platinum pass and I say to one of the lady oh the kids can stay on because they have the pass, she said what pass. I told her the platinum pass she asked a coworker and he said oh I don't care what ever. How they work there and don't even know the policy or benefits to certain pass..

Sesame Place has contacted [redacted] to explain the promotion she described and to inquire about additional information from her.  This was through an email message sent on May 22, 2017.  To date, we have not received a response back from [redacted].[redacted]

Guest believes that two of their vehicle tires were punctured on the spike strips located at the parking lot exit at Sesame Place. Guest stated that they drove approximately 20 minutes before tire went flat. Upon inspection, the spike strips were in working order. In addition, Sesame Place has...

received no similar complaints from any other guest that had visited on the same day.When vehicles have run over the spike strips due to attempting to enter through the exit, tires become immediately incapacitated. We do not believe that the tires in question were damaged due to incorrect operation of the spike strips. I did communicate this to the guest when they contacted the park directly.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: if I were to reverse into the spike yes I would say the tire would go flat immediately but in the case when a spike fail to go down the puncture is not as large and the tire may not show sign right away. Also when I am down that way again, I would be willing to bring the tire with me to prove that the splices made on my tires match the curvature of the spike strip. Even though I have sent pictures to them so they could at least see the splice matches the curvature of the spike strip. In addition for me to have done that on my way home, would mean I would have had to hit something on the road the same way since the splices are identical with out the object moving. Not very likely 
Regards,
[redacted]

Review: We visited Sesame Place on the Labor Day weekend (Aug 30, 2014) and my youngest son developed an allergic reaction after being in the Ernie wave pool. We went into the pool around 3:15pm and within 5 minutes, I noticed my son's skin turning red. 2 minutes later, I saw the first raised bump and immediately took him out of the pool. My husband got a hold of a lifeguard nearby and we walked to the first aid station.

The first aid station would not give us benadryl because my son is only 3 yrs old. The nurse said benadryl can only be given to children age 6 and older. The nurse asked if he has any allergy and when I told her about his allergy to nuts, they suggested that he may have ingested some nuts. I say it it not possible because we packed lunch from home. She said he must have contacted nuts from another kid. That is not possible because he has been with us the entire time. The only food we fed him from Sesame Place was Mac & Cheese (should be nuts free) and sodas from fountain. I asked if they sell benadryl and they said no. I then asked if someone can drive my husband to our car to get benadryl and they said no as well. Their parking lots were full that day when we arrived around 1:30pm. We saw other guests parked at the [redacted] mall lot and we did the same. It is about 20 minutes walk with the children from first aid station to the parking lot. Since the first aid station cannot or will not provide any kind of assistance, I told my husband to please run to the car and get the benadryl.

While waiting in the first aid station, we initially were on the right side of the exam table. After the discussion with the nurse regarding nuts allergy and after my husband left to get benadryl, another child came into first aid and we were told to move to another side of the room since there were crayons and coloring book in that area. We sat and waited and no one else came to check on my son. I tried to make my son feel better by distracting him with my cell

phone and taking photos.

We were not offered ice pack or anything to clean the rashes. I went to the sink to wet some paper towel and started wiping his skin. I also had to asked a couple of times if we can have some hydrocortisone cream. Another lady came in later to tell my son to stop spinning on the round chair. My son refused to give up the chair since spinning is distracting him from scratching on the rash so the lady left. When the lady was asking for the chair, she saw the rashes

and did not say or do anything. I texted a friend for help since she was staying at the [redacted] Suites across the street. She suggested that I bring my son over for a quick bath to wash off the pool water.

After my husband returned with the benadryl, I asked First Aid to provide juice and they gave us a small cup of electrolyte to mix with the benadryl so my son will drink it. When we left the first aid station, the nurse said 'I can't give benadryl without a doctor's note'.

The rashes appeared on lower half body only (belly, crotch, thighs and legs) because he was standing in the wave pool and the water only reached up to half body. This clearly is not a nuts related allergic reaction to me. I cannot 100% claim that this is a result of pool water infection but it happened very quickly after my son went to that pool and rashes only appeared in the area where the pool water has contact with skin. I am just happy that the rashes did not

appear on this face and upper body and he has no difficulty breathing. The rashes went away completely after 2 doses of benadryl. Since my son was fine after benadryl, we did not bring him to see a doctor. The entire incident happened very quickly and frantically. I did not ask for the lifeguard's name, or the nurse's name or the lady's name who wanted the chair or the name of other employee I asked to drive my husband.

I am a season pass holder at Sesame Place for 2+ years and we love going there with the kids. This incident is disappointing in many ways because I have made 4 attempts to reach out to Sesame Place via [redacted] page and all 4 times, they deleted my posts and blocked me from the page. They did not provide an explanation on why they chose to ignore my complaints or provide an alternate way of contact if [redacted] is not the proper channel. Someone mentioned to me later that I need to contact their corporate office and not [redacted] so I sent an email to their guest services.

If there is a policy that no medication can be administered for children younger than age 6, this should be clearly stated with a sign at First Aid and should also be mentioned on their website. The nurse also did not suggest that we go to Emergency Room or see a local doctor. I'm very disappointed at how Sesame Place handled our situation and the many attempts to contact via [redacted] has failed.

Approximate timeline:

1:30pm - arrived and parked car at [redacted] parking lot

1:50 - 3pm - at Grovers Island Grille eating lunch. I wait over 40 minutes on the line to get a philly cheesesteak with mac & cheese. I fed half of the mac and cheese to my youngest son.

3:15pm - went to Ernie wave pool

3:20pm - saw the first red patch on skin

3:22pm - saw the raise bump on skin and ran to first aid

3:40pm - call/text my friend for help

3:50pm - my husband returned with the benadryl

4pm - left first aid and head to hotel to showerDesired Settlement: I want Sesame Place to explain why they did not act in a professional or caring manner since it is a theme park catering to young children and their families. They failed to provide any kind of medical assistance when needed and they only gave us the hydrocortisone cream and electrolyte because we asked for them. Since this was a situation where the rashes could potentially spread to other areas and allergic reaction may cause breathing difficulty, it was critical that we get benadryl to my son as soon as possible. If Sesame Place were to sell benadryl, we would be able to buy it and give the dosage to my son. Sesame Place employees could also have provided assistance to my husband and drive him to the [redacted] parking lot and that would have been faster than running/walking. If there is a policy of no medication for children under age 6 and since many of the park visitors are very young children, please make it known to parents that this policy exist. Lastly, whoever handled [redacted] social media should have responded to my posts with courtesy or provide alternate contact info instead of just deleting posts and blocking users from commenting.

Business

Response:

I spoke with [redacted] via telephone concerning her experience and addressed her concerns. She is currently a pass member and seemed to be satisfied with the conversation.

Jeffrey *. D[redacted]

Vice President of Operations

Sesame Place