Sesame Place

Review: I purchased four tickets at $34.00 per ticket through [redacted] for admissions to Sesame Place. The promotional period expired in June; however, based on my [redacted] the purchase amount for each ticket never expires. I contacted cust service at Sesame Place in late August and told them that I was online looking at tickets and wouLd like to apply the credit that they have for me to four tickets at $53.00/piece. After an hour on the phone they finally came back with a decision that they will not apply the credit to an online ticket pricing because my purchase has to be made at the gate at the price of $63.00/piece. After the end of that call I got on the phone with [redacted] with my dispute, they in turn referred the issue to Shari S[redacted] a rep from Sesame Place. She informed me that I cannot apply two promotions to one ticket. I explained to her that my intention is to apply the credit that I have with Sesame Place to upgraded ticket prices, I am willing to pay the difference, but I thought that it was wrong for me not to be able to purchase tickets at online prices when I am in essence using a credit of $136.00 of my money that I initially paid to purchase the promotional ticket (which I never used therefore I really didnt use a promotion). It baffles me that this company has my money and is unwilling to apply my money to a product that is offered by them! Please note that within the fine print of my [redacted] there is nothing that states that tickets have to be purchased at the gate it says that the amount paid will be applied to an upgraded ticket.Desired Settlement: What I really want is a refund from this company because I am disgusted with their customer service even at an administrative level i.e. Shari S[redacted]. Shari S[redacted] had the audacity to tell me I would have to forfeit money they have for me if I dont agree with them! She is very condescending and spoke to me as if I was inferior to her when I'm referring to money that I spent as a consumer for a product that I did not use! I started this process in August when weather permitted me to visit the park to enjoy all the rides and activities the park has to offer. Now that the weather has changed and it's back to school they have deprived me and my kids of that experience. I would like for Sesame place to allow me the opportunity to apply my credit to the upgraded ticket of my choice.

Business

Response:

The guest that this message refers to has been in contact with a member of Sesame Place's marketing department via telephone. During that call, the guest was provided with an option to use her [redacted] credit for a ticket product at Sesame Place. This option has been provided to all those that held expired [redacted] offers. There is nothing new in the complaint that would change the offer at this time.

Sincerely,

Jeffrey *. D[redacted]

Vice President of Operations

Review: I went to Sesame Place today with my twin small toddlers today. In spite of the weather forecast, I decided to go due to Sesame Place's, Sunny Day Policy. When the water rides were shut down as well as some of the other high rides, I waited and asked to trade my ticket in to come back another day. I was told that this does not qualify. When I asked why, I was told by the supervisor that a decision would be made later. He could not commit to the amount of time that I would have to wait to receive the free ticket. My young twins are limited as to what they can do and primarily can only do water rides. Sesame Place should not be advertising their Sunny Day policy if they don't really intend on fulfilling it.Desired Settlement: I'm looking for the a return ticket as promised by their policy.

Business

Response:

Dear **. [redacted]:

I received an email dated 8/1/2013 stating I had a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania. In that message, I was informed that a complaint had been filed by [redacted] on 7/10/2013 and that multiple attempts had been made to contact Sesame Place regarding a response. I have checked my email inbox and I have not received any previous messages regarding this complaint. I would very much like to address the complaint but it is not attached to the message I received on 8/1/2013. I request that you please reopen this complaint. Can you also forward me the dates and the individual(s) that the previous attempts at contact were made?

Thank you.

Vice Presiden of Park Operations

Sesame Place

Business

Response:

Sesame Place has a Sunny Day Guarantee that states, "Sunny Day Tickets are issued if it rains continuously for one hour while a guest is in the park". This information can be found at www.sesameplace.com, under the Park Policy link. Records indicate that weather did impact Sesame Place for approximately 20 minutes on July 10th, 2013. Due to this fact, guests were not issued Sunny Day tickets. Unfortunately, I will not be able to offer Sunny Day tickets to **. [redacted].

Sincerely,

Vice President of Operations

Sesame Place

Review: To whom it may concern,

I am writing to inform you and express my concerns of the disappointing trip to Sesame Place park, on Saturday 5th of July 2014. We have been to other parks in the past such as [redacted], [redacted], [redacted] parks and one of our favorite [redacted]. When going to Sesame street we thought it would have been a great experience since Sesame Place is associated with [redacted] but that was not the case. We reached the parking lot of the park at around 12:00 PM and had prefer parking pre-purchased. We spent total of 20 min. looking for parking only to be told by the attendant that the lot is full and we have to leave. We were directed to VIP parking as an upgrade. Upon arrival to VIP we were advised that the lot is full and we were told to go to regular parking lot which had parking issues as well. Total time spent in the car dealing with parking was 1 hour and 10 min.

Once arriving at Sesame Place with my two children, my wife and parents. I, discovered that your park had litter all over the place, it was obvious that the bins had not been emptied, due to the litter flowing to the brim of each bin. I felt this is a health and safety issue, I also found their was empty glass bottles left on the pavement by the bathrooms which is another health and safety issue. Their was fair amount of left over scraps of food, consequently left in lounging areas by several pools, this caused a revolting smell. I had to address this situation 3 times for someone to finally respond. Furthermore there was no shaded places available for anyone to sit. Finally at around 3:45 PM we were able to find a lounger in the shade. After my wife was sitting there for couple minutes we noticed a smell going though out. We noticed that people sitting behind us were smoking some sort of electronic pipe and were very loud using profanity. I advised a staff member who stated that there is a lot of people and everyone is busy as soon as someone is available they will address it. We then went on several rides and when we came back we were happy to see that these people went to eat. My son wanted to go into the pool so I went with him. Approximately 10 minutes into playing in the pool a child next to mine had an accident I reported it to the life guard who said someone will come and clean it up. I replied but it’s in the pool the response was will address it. The pool was not closed right away there was a 7 minute wait time unsure why. We then went to get food to a truck like place which sold tacos and nachos. My son was very exited we ordered 4 adult meals and 1 kid meal only to find out that they were out of apples. The staff was nice and apologized we understood. We were told to come back in 10 minutes they will have it. I came back in 10 minutes and there were none so I gave up. We went on several other rides and we all noticed there was food and spills all over the place and no one really cared so we stopped reporting it to the staff.

Furthermore we spent six hours at the park, and only managed to go on 3 rides. I feel this was because the rides had long ques, and your park was understaffed. Their was no way of getting through the queues any quicker than we did.. My son and everyone else were disappointed with the long rides and cleanliness of the place. Also I would like to share that the bathrooms were filthy through and no one was cleaning them. The nursing room had trash overflowing with smelly dippers and sticky floor.

There a lot of health issues associated with this practice.Desired Settlement: After a day of disappointment we are reluctant to ever return to this park again. In fact it was not a fun experience like we all thought it was going to be . I would also like to receive a refund for the visit since this visit did not meet any of our expectations. My confirmation number is [redacted]. When paying approximately $58 per person for a ticket one would expect a clean family friendly place this apparently is not the case with Sesame Place. Your hasty response would be greatly appreciated.

Review: I have been overcharged for the season pass at Sesame Place. Customer service refused to rectify and refund the overcharged amount of $90 which is 20% of the purchase price.Desired Settlement: This company should offer me the same price others are paying. It is unfair, unethical and bad business to charge me more for the same product others are receiving.

Review: I have season passes for myself, husband and son. paid approximately $147 per pass. I received an email that if I buy 2014 passes, for the same price, we get 2013 for free. We already get 2013 for the passes, so this is no value. in fact, if I buy 2014 passes, I will have wasted the money I spent on 2013 passesDesired Settlement: Either refund for 2013 so I can buy 2014 passes for the same price, OR 2014 passes.

Business

Response:

Review: on 06/23/13 I went to Sesame Place and I bought it a 4 tickets with certificate 2 free and 2 for 50% off. I was charged unauthorized charges of total $68.95 .I suppose to pay $60 that's all. Enclosed, please find a copy of my tickets. I was trying to resolve the problem I have called them on 07/03rd and 07/08th and I met with rude and unprofessional Customer Service Rep who was making a weird faces on the phone on me like making a jokes on me why I'm calling to them when I have asked for a supervisor they put me on hold for 40 min and Supervisors [redacted] never called me back ignoring me when I'm calling them. I called later too and no one help me which is unprofessional way to take care from The Customer Service.

I don't have a receipt because my bag got wet and I lost it but I have available a copy of 4 tickets showing 2 tickets free $0.00 and 2 for $30 I should pay $60 (#[redacted], #[redacted], #[redacted], #[redacted])

I only received those 4 tickets and nothing else at the moment when I paid for them at the gates and they charges me for something else just to rip me off for what I DID NOT AGREE!!!!Desired Settlement: Overcharge of $68.95 need to me returned to my card - I DID NOT AGREE!!!! for this

Business

Response:

August 14, 2013

**. [redacted]

The Revdex.com

RE: [redacted] ID #[redacted]

[redacted]

[redacted]

Phone ####-###-####

Email: [redacted]

Dear **. [redacted],

Thank you for your inquiry to Sesame Place regarding the above referenced guest. In order to research this guest’s inquiry regarding the cost of admission tickets, we would request that the guest provide to us the last four (4) digits of the credit card used to make the purchase and a copy of the actual admission tickets used by the guest.

Sesame Place will be happy to reply to this inquiry as soon as we are able to research the information as soon as it is supplied to us.

If you have any other questions or I may assist you with anything further, please email or call me at your earliest convenience.

Sincerely,

Vice President of Operations

###-###-####

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

My last 4 digit of Credit Card # [redacted] Please make a refund .

Thank you

Regards,