Seton Identification Products

Good morning, We were able to determine the root problem with the replacement order The part is manufactured in one of our plants and was on back order The order was not rejected as indicated, but we found we could make the product in our local plant and it was shipped out yesterday We contacted the customer to apologize and advise of the issue The credit was previously issued to the customer for the original order and now the replacement order has been billed leaving only one open invoiceThank you, [redacted] Inbound Sales Manager [redacted] %

Good afternoon, We escalated this complaint to our marketing team and this is what we found: I found Seton Account [redacted] with that address and contact of [redacted] She was listed as "Suppress"We do still mail SuppressesI changed her to a Never Mail and put Never for everything (Faxes, Emails, Phone)I also put Never Mail on Account levelAnd, I've sent our [redacted] manager her email address to be sure we immediately stop emailing herUnfortunately, catalog mailings are already processed through August so there is a chance she may receive more mailings in July and August I've added the following address to our Seton Suppression file [redacted] If she has any other address or PO Box we should add them to the Seton Suppression listPlease let me know if there are any other addresses or emails that we can address I hope she accepts our sincere apology and can trust after August she will no longer receive catalogs Thank you, [redacted] [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10052943, and find that this resolution is satisfactory to me Sincerely, Mark Evans

Good afternoon,
Please accept my apology for the delayed response. I received this information back from our marketing department today.
It appears we had multiple addresses and account numbers for your company, which is why you were still receiving catalogs.
We didn't at the time notice the affication because we search by addressed requested for supression. The list below is what we found and the actions we took. The only problem we still have relates to the March list. We already send out our list to the printer for March, so there is a possibility you may receive more catalogs. After March, you will not receive any more catalogs. The note at the bottom is direct from our marketing department
Please accept our sincere apology for any and all inconveniences this has caused you.
Feel free to contact me if you have any issues or if I can be of assistance
Thank you,
Karie Carruthers
Call Center [email protected] ###-###-####, ext 4213Internal ext
Mobile ###-###-####
Account = IRD Balancing LLC
contacts, changed to Never Mail, others were Suppresses which I changed to Never Mails
Account = IRD/Lexseco
contacts, were Suppresses, changed to Never Mails
Account = IRD LLC
contact, was Suppress, changed to Never Mail
Account = Krauth Electric Co
contacts, changed to Never Mail, other were Suppresses which I changed to Never Mails
Account = Lexseco
contact, made Never Mail
Account = Krauth Electric Co
contact, made Never Mail
In addition to this, I have added both forms of the address to our Seton US Suppression fileThis will doubly ensure that no one at either address gets any catalogsPlease note our March mailings have already been processedThanks, Donnav

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Also, will I need to update the Revdex.com when / if we have received the new order that Seton sent us? I do want to make sure that I update everyone with correct and accurate informaiton regarding the new order and that everything was adjusted to fit our needs

Good afternoon,
According to our records this is the first request we have received to suppress the mailings to the address provided
Here is the response from our Catalog manager:
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This is the first I heard of this complaint* *** was the only contact under *** *** *** *** *** (Seton US Account ***)He was a Regular, I made him a Never MailI also added the address to our Seton US Suppression listPlease note our December and January mailings have already been processedThanks, ***
Unfortunately we can not stop the mailings for December and January because the file already went to the printer After January no more catalogs will be receivedPlease accept our sincere apology for any inconvenience this has causedThank you,
*** ***
*** *** ***
***
###-###-#### Ext ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
It is unfortunate that my previous attempts to resolve this directly with Seton were unsuccessful, and it took a complaint to the Revdex.com to get a satisfactory response
Sincerely,
Daryl Stout

Complaint: [redacted]
I am rejecting this response because: I called and left a recorded message on the number printed on the catalogs to remove from list, multiple times. If this is the first you have heard, there is something wrong with your system. I should not have had to file further complaints. However, I accept I will receive no more mailings after January. 
Sincerely,[redacted]

Good morning, 
I did some research on this order and it seems we only had two pairs of glasses in inventory here at our warehouse.  The demand for the other two goes through our system automatically and the request goes to the vendor. The vendor has a minimum quantity of 20...

glasses or a case.  Because the original order was sent to the customer, the case was then sent there as well.  Our purchasing team should have caught this error prior to the order shipping.  When the order shipped from the vendor our system automatically billed the customers credit card.
Unfortunately the customer had to call us and let us know of the issue.  Our process is to put in a return and once the product is received back we process the credit back on the credit card.  This is a rare situation and it required us trying to figure out where the error occurred.  We are very sorry for the error and I have put in the credit and billed it today.  Customer should see their credit back on their card either later today or Monday at the latest.
Attached is the credit memo I processed and I would imagine he will send the product back soon.
Thank you and please let the customer know we are very sorry for the error, this is not a normal situation for us.
Thank you,
[redacted] 
[redacted]
Inbound Sales ManagerSeton Identification Products[redacted]Office  [redacted], ext [redacted]Internal ext [redacted]Mobile [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10052943, and find that this resolution is satisfactory to me.
Sincerely,
Mark Evans

Good morning,
We were able to determine the root problem with the replacement order.  The part is manufactured in one of our plants and was on back order.  The order was not rejected as indicated, but we found we could make the product in our local plant and it was...

shipped out yesterday.  We contacted the customer to apologize and advise of the issue.  
The credit was previously issued to the customer for the original order and now the replacement order has been billed leaving only one open invoice.
Thank you,
 
[redacted] Inbound Sales Manager
[redacted]%

Good morning,
 
I sent this customers information to our catalog manager who has provided a solution to this customers complaint.  Below is is what we have done today.  Unfortunately, we cannot stop any mailings for June and cannot verify if he will receive a catalog...

next month.  Going forward he will never receive another catalog from our company.  
 
 
I did find a Seton US Account [redacted] for Mark Evans. 
He's the only contact and he was suppressed on 6/26/13. It's possible he was still getting catalogs, though, because the only preference code that we absolutely never mail are the "Z"s (the Never Mails). 
I changed him to a Never Mail and changed all his preferences (emails, faxes, phones, etc) to No.
I added his address to our Seton US suppression file as well.  Our June mailings have already been processed. 
Please let me know if I should call the customer as well or if there is anything else I can do.  
 
Thank you,
Karie

Good afternoon,
It would appear the rep that took the customers call regarding the error completely dropped the ball on this.  He noted he would do a return and a replacement on the order and never actually did it....

 We contacted the customer and have since entered a replacement order and the return to cover the original order.
Please let the customer know how sorry I am that we not only made the error on the original order but that there was such a delay in his replacement.  
I'd like to offer him a 20% discount and free shipping if is willing to give us another opportunity in the future.  He may also contact me directly if he should require anything else at all.
Attached are the documents showing the new order as well as the return authorization.
Thank you,
Karie C[redacted]
Inbound Sales ManagerSeton Identification Products[redacted]Office  ###-###-####, ext [redacted]Internal [redacted]Mobile ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I have been contacted by [redacted] from [redacted].  She has been very helpful and has taken steps to resolve this issue.
Please close this case.
Thank you for your assistance in investigating this issue as well.
Sincerely,
[redacted]

Good afternoon,
We escalated this complaint to our marketing team and this is what we found:
background-color: rgb(255, 255, 255);">
I found Seton Account [redacted] with that address and contact of [redacted]. She was listed as "Suppress". We do still mail Suppresses. I changed her to a Never Mail and put Never for everything (Faxes, Emails, Phone).
I also put Never Mail on Account level.
And, I've sent our [redacted] manager her email address to be sure we immediately stop emailing her. Unfortunately, catalog mailings are already processed through August so there is a chance she may receive more mailings in July and August. 
I've added the following address to our Seton Suppression file.
[redacted]
[redacted]
If she has any other address or PO Box we should add them to the Seton Suppression list.
Please let me know if there are any other addresses or emails that we can address. 
I hope she accepts our sincere apology and can trust after August she will no longer receive catalogs. 
Thank you,
[redacted] 
[redacted] 
[redacted]

Review: I made a very small one-time purchase from this company and have since been bombarded with unwanted and wasteful catalogs; some in large boxes. Repeated mail returns marked 'refused' and telephone requests to stop are ineffectual--they don't take 'no' for an answer. Please get this company to cease and desist; I wish I had never heard of them.Desired Settlement: Remove my name/address from all mailing lists. NOW.

Business

Response:

Good morning,

Review: I have made multiple requests for Seton to stop sending printed catalogs and literature, but I continue to get them. I have sent emails, called customer service and spoke to our account representative, but we keep getting the printed material. There is a process on the back of the literature to stop the mailings, which states that you simply fax the back of the catalog to a given number, and they will stop sending to that person. I did that for multiple people, but they simply change the title of the person and continue sending the catalogs.Desired Settlement: I want Seton to stop sending printed literature to anyone at [redacted] or the address of [redacted]

Business

Response:

Good afternoon,

Please accept my apology for the delayed response. I received this information back from our marketing department today.

It appears we had multiple addresses and account numbers for your company, which is why you were still receiving catalogs. We didn't at the time notice the affication because we search by addressed requested for supression. The list below is what we found and the actions we took. The only problem we still have relates to the March list. We already send out our list to the printer for March, so there is a possibility you may receive more catalogs. After March, you will not receive any more catalogs. The note at the bottom is direct from our marketing department.

Please accept our sincere apology for any and all inconveniences this has caused you.

Feel free to contact me if you have any issues or if I can be of assistance.

Thank you,

Karie Carruthers

Call Center Manager

[email protected]

Office ###-###-####, ext 4213

Internal ext 83 4213

Mobile ###-###-####

Account 1152558 = IRD Balancing LLC

10 contacts, changed 2 to Never Mail, others were Suppresses which I changed to Never Mails

Account 1407610 = IRD/Lexseco

3 contacts, were Suppresses, changed to Never Mails

Account 5699007 = IRD LLC

1 contact, was Suppress, changed to Never Mail

Account 92729 = Krauth Electric Co

9 contacts, changed 2 to Never Mail, other were Suppresses which I changed to Never Mails

Account 308345 = Lexseco

1 contact, made Never Mail

Account 6922658 = Krauth Electric Co.

1 contact, made Never Mail

In addition to this, I have added both forms of the address to our Seton US Suppression file. This will doubly ensure that no one at either address gets any catalogs. Please note our March mailings have already been processed. Thanks, Donnav

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

It is unfortunate that my previous attempts to resolve this directly with Seton were unsuccessful, and it took a complaint to the Revdex.com to get a satisfactory response.

Sincerely,

Daryl Stout

Review: I have called several times, trying to get the correct sign they sent the wrong sign. I called they passed me around said they sent it out that day. called a week later the sign was never sent out my order was canceled and not processed. we still paid for it and still waiting for the sign. I called again they said it was canceled for no reason but we will send it out right away it has been another two weeks and still no sign. I find this company and costumer serves to be very unprofessional. will never do business with them and will let fellow venders know not to use them as well.Desired Settlement: Give us our sign we paid for

Business

Response:

Good morning,

Review: I have repeatedly asked to be removed from SETON's mailing and phone solicitation lists. They continue to mail catalogs and call me.

05/28/15 - by phone

01/14/15 - by phone

10/03/14 - by fax as noted on the back of their catalog

09/24/14 - by fax as noted on the back of their catalog

04/22/14 - by fax as noted on the back of their catalog

01/31/14 - by fax as noted on the back of their catalogDesired Settlement: Remove me from your mailing and phone solicitation lists.

The mailing labels have the following contact listed.

[redacted] Workforce Development

Business

Response:

Good afternoon,

Review: We ordered 3,000 plastic hangtags to hang our school parking decals off of and we gave the Seton the specific measurements that the hangtags need to be in order to fit the entire 3inch by 3inch decal. We needed hangtags immediately, so they sent us 500 hangtags that were smaller than our decals. The other 2,500 were supposed to be larger where the hangtag will fit the entire 3 inch by 3 inch decal. When we received the 2,500 hangtag order, the hangtags were not the correct measurements. Myself and a coworker called Seton and asked why the 2,500 hangtags were the same size as the 500 when we gave them specific measurements which was on the inventory sheet. They didn’t have an answer for me or my coworker when we both called. While on the phone, Seton sent us to different departments as they don't know, it wasn't their department. We didn’t get an answer or an apology acknowledging that they sent us the wrong sized decals. Not to mention that we were supposed to get the hangtags by a certain date and they weren’t even shipped. I’m very disappointed with this company as we expected their product to be what we ordered and it wasn’t. We paid a lot of money for their service and product when we didn’t get the desired product and very poor service. We are not going to use this company again as we will most likely not get any notification from them acknowledging they messed up and that they will make this right. It’s been a few weeks and no one in my department has received any contact by anyone in their company regarding this situation and how to fix it. Which I was not surprised with.Desired Settlement: We want 2,500 decals (which we originally asked for from the beginning) with the correct measurements sent to our address since we didn't get it when we asked. We also want a written apology from the customer service manager and whoever is responsible for reviewing & confirming the order sent with the decals saying they are sorry for the huge inconvenience they caused us. I know this won’t happen and we will most likely be ignored but maybe company honors their mistake and owns up to it.

Business

Response:

Good afternoon,