Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have provided proof via pdf of the RMA form and my return mailing address to Audio savingsThey still decided that I made that up and refused to accept my proofI also went to the address they sent the item toThe home owner said he returned the package to FedEx and refused itAudiosavings should have received the package and informed me of it's arrival but has stopped responding to my emails In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by Audio Savings, Incregarding complaint ID [redacted] They asked for my phone number to reach me, but never reached me I did email them back and ask why they asked for my number if they would not contact me and they never emailed me back[redacted]
Again Joseph, at no time did you notify or make any mention in any way whatsoever that your address had changedThis complete lack of any communication regarding this concern on your part is not something we can take responsibility forI am sorry, but our position on this matter will remain firmThanks
Hi ***Thanks for your businessAfter our conversation over the phone on 3/**, which we have recorded, I agreed to wave the shipping charges to send your amplifier back to you, which is against our policy, as it was found to have no manufacturer defect whatsoever, and was in perfect working order As you did not send the rest of your order in as a return, and we have paid to ship this amplifier back to you, I am unable to issue a refund of any kindI apologize for the inconvenienceAs far as the "nickname" as alleged in the screenshot that you attached from you phone, this is patently falseI've attached PDF files of the original correspondence that we sent to you regarding your orders, which obviously does not include anything other that your email address and your first and last nameI've also attached a copy of your invoice for the amplifier that we shipped back to you free of charge for your referenceI'm very sorry that you had to endure such sever bullying as a child, but I assure you that we have no interest of taking any part in thatThanks again, and have a great day
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] What more do you want? The package was labeled with my correct address and an RMA form, you provided, in the package with the correct return addressAt this point I am willing to settle this if you are able to offer the same product at a discounted rate of at least 50% off if you can agree that BOTH parties involved made a mistake by myself and allegedly not providing my return address and Audio Savings by failing to provide shipping to the return address on the RMA form because someone on your team misplaced or threw away the formAgain, both parties are at fault and if you agree, I'll accept a discount of at least 50% off the price of a new amplifier and close and delete any complaints, negative feedback and drop all attorney involvementFinal offerPlease reconsider In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hi Tim, thanks for your businessI've reviewed our entire email correspondence with you, and at no time were you told, "so sad so bad," or anything of the sortHi Tim, thanks for your businessI've reviewed our entire email correspondence with you about this issue, and at no time were you told, "so sad so bad," or anything of the sort.Our customer service representatives did attempt to assist you with technical support, and when it became clear that this was not an issue that could be resolved with any troubleshooting, a return was set up for youAdditionally, we did provide you with a prepaid shipping label to cover any return shipping costsThis is what a "hassle free return" meansAs the item may be defective, we are covering all costs associated with your return, and we are happy to replace the item for you once it's been returned.This is simply how returns work, whether online or in a physical storefrontIn order for any retailer to process a return, the item does need to be returned [redacted] tracking number [redacted] assocated with your return indicates that you still have not as of yet shipped the item backThe sooner you do so, the sooner we can process your return for youPlease do go ahead and ship the item back with the prepaid shipping label that was provided to youOnce we've received and processed your return, we're happy to replace the item for you.Thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have went though over responses sent to AudioSavings and they have said NO they cannot send a refund or AMP I had to pay for the shipping then after many responses they said Ok and I had it shipped BACK then they tell me its breaking there policy and that I am to late, THATS A LIE THEY KNEW I HAD BAD HEALTH AND AGREED TO GIVE ME MORE TIME TO GET IT INSTALLED BY OUTSIDE PERSONAL EMAIL, BECAUSE I AM 59YRS OLD AND HAVE [redacted] ,IVE HAD MY [redacted] REMOVED AND AGREED THAT THEY WOULD NOT EXPECT ME TO INSTALL IT RIGHT AWAY! One of the last emails I received stated that I have to wait a MONTH MORE to receive the WORKING item I ordered ! NOT TO MENTION THE "FACT" THAT THERE DEFECTIVE AMP BURN UP ONE OF MY $SUBWOOFERS!!!! and all they want to do is put a cheap headphone in the box and send they like there doing me a favor HOW is doing me a favor making me go though [redacted] Replys most of them me trying to be very kind and only to receive robotic replys and now WAIT or more days to get what I ordered and PAID for ?I WOULD NEVER DO ANYONE LIKE THE WAY THESE PEOPLE ARE DOING ME !!!LOOK AT THERE NEGATIVE FEEDBACK THEY HAVE TOOK IN OVER $FROM BUYERS LEAVING MOST OF THEM UNASWERED IN JUST ONE MONTH!!! THATS $RIPPED OFF PROFIT !!! THIS SHOULD BE AGAINST THE LAW!! I WOULD NOT BE SUPRISED IF WHEN I GET THE AMP ITS NOT BEEN TAMPERED WITH OR USED AND REPAIRED, I PAID FOR UP FRONT A "NEW AMP" THAT THEY BRAG ABOUT ON THE [redacted] PAGE AS BETTER THAN MOST OF THE BEST, I AM TRYING TO BE NICE DISPITE THE FACT THAT THEY ARE TRYING TO GET ME TO MAKE A VERY ANGRY RESPOSE SO THEY CAN LOOK LIKE THE ANGEL AND MAKE ME LOOK LIKE THE DEVIL,I AM ALMOST AT THE POINT OF JUST ASKING FOR A REFUND AND """NEVER""" BUYING FROM THEM IN THE FUTURE ..............$RIPPED OFF IN ONE MONTH AND THEY GOT AWAY WITH IT!!!! AND TRYING TO ADD ME In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hi [redacted] I greatly apologize for all of the inconvenience that you've gone through regarding the damaged speakerI do have a replacement order for you, and that order number is [redacted] This has been shipped out this morning with [redacted] standard overnight shippingIf [redacted] delivers in your area on Saturday, you should receive it tomorrowI've attached a PDF file of your invoice for this as an order confirmation, and I've included a link to your tracking information belowI hope this an acceptable solution for youPlease let me know if there's anything else that I can help you with[redacted] Thanks again
Revdex.com:At this time, my complaint, ID *** regarding Audio Savings, Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***
Hi ***, thanks for your businessYou placed your order with us on 12/**, it was shipped later that same dayWe do send automated emails with tracking numbers as soon as the orders ship, but it sounds like this might have been relegated to your spam or junk folderI do apologize for any
inconvenience this has caused youYour *** tracking number is *** This indicates a scheduled delivery for Tuesday 12/**Please let us know if you have any other concerns. Thanks
Hi ***, thanks for your businessOur records indicate that your return was received on 4/*/2017, and a refund in full was issued to you on 4/**/As stated in our email correspondence with you, processing time for any return is 3-business days, and your refund was processed well within
this timeframe. Please let us know if there's anything else we can help you withThanks, and have a great day
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hello Hayden, thanks for your businessI apologize for all of the inconvenience that you've faced through this processI've gone through all of the emails regarding your orders and replacements, and I do see that you were offered a free upgradeThe replacement order for this was created on 10/**,
but it looks like there was some sort of processing error in our customer service departmentI've just corrected this myself, and your upgraded replacement order is now 100% good to gYour new order number is *** and this should ship out to you first thing tomorrow morningOnce it does ship, we will send you an automated email confirmation with the tracking numberAgain,I'm very sorry for all of the back and forth in regards to your order, and I hope that you are happy with your new upgraded speakerIf you have any other issues, please don't hesitate to contact us. Thanks again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedHowever, I would like to ADD THAT THE PRODUCT THAT WAS DELIVERED AS A REPLACEMENT WAS DEFECTIVE AND HAS BEEN SENT BACK FOR A REFUND
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hello and thank you for contacting us. We'd like to first off apologize for the delay in receiving the item and if your situation was not attended to properly and in a timely fashionBy reviewing the order, it appears the RXD-Mamplifier was either lost in transit or had a shipping error when
originally shipped from the warehouse with the other items on the orderWe have put in a replacement order on 07/**/for the RXD-Mwith shipped on 07/**/with *** tracking *** According to this tracking information, this new replacement should be delivered and arriving to the address tomorrow 08/**/We deeply apologize for the lengthy delivery, but the warehouse that shipped this item can only ship to this APO address via *** SmartpostThis shipping method does take some time, but should have not taken over a month. As the other items have been delivered, we are unable to refund the shipping for that original items shippedThis shipping cost is paid to the carrier and is not kept as profit by our companyShipping worldwide to APO/FPO have high shipping costs for both the shipper and the customerAs the replacement is scheduled to be delivered by 08/**/2017, we will be able to issue a refund for the value of the amplifier. We do understand the buyers frustration and apologize for the length of deliveryUnfortunately we have no control of how long shipping takes, especially for APO addressesHowever since the item is in transit to be delivered this week, we will be happy to issue a refund for this product
Hello, We are deeply sorry you have seemed to received a item in used conditionWe do sell used and new items on our *** and *** stores so this could have been a simple mixup in our warehousesWe do apologize if you have received this item in used condition. We have
sent the buyer return instructions along with a pre-paid to return the items for a full refundWe will contact the buyer as well directly through Amazon as well to confirm this information. The buyer can ship back the item using our pre-paid label and be refunded in full once we receive the items. Thank you
The customer contacted us regarding this issue four months after their day return policy had expired, demanding a refund for their purchaseWe informed them at this time that refunds are only possible within daysAs the buyer has mentioned, the item is covered under a year warranty, but
this warranty covers parts and labor for return onlyThe warranty does not cover shipping costs of any kind, and it does not cover brand new replacement or exchange itemsAs a pure courtesy to the customer, we did break our own policy to accommodate them with a prepaid shipping label to return their item, and have also offered to cover outgoing shipping on their replacement orderAdditionally, as we do not have the item in stock at this time, we did offer them full value store credit towards an exchange of their choice, in addition to a free pair of headphones for their troubles. They purchased their item in August of 2016, and we accepted their return, offered to cover all expenses for them to return the item, full store credit towards an exchange, and additional free productWe have gone far above and beyond to accommodate this customer, and they are in no way entitled to any of these things. Further, we would like it to be noted that this buyer has resorted to threats of physical violence on more than one occasion, despite our best efforts to accommodate them at significant financial cost to our companyPlease see screenshots of our email correspondence attached.Despite this, we are still committed to doing everything previously promised to accommodate the customerAll shipping costs will be covered, a full value credit is offered for exchange, and we will also include the free headphones that we offered initially.Thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have provided proof via pdf of the RMA form and my return mailing address to Audio savingsThey still decided that I made that up and refused to accept my proofI also went to the address they sent the item toThe home owner said he returned the package to FedEx and refused itAudiosavings should have received the package and informed me of it's arrival but has stopped responding to my emails In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by Audio Savings, Incregarding complaint ID [redacted] They asked for my phone number to reach me, but never reached me I did email them back and ask why they asked for my number if they would not contact me and they never emailed me back[redacted]
Again Joseph, at no time did you notify or make any mention in any way whatsoever that your address had changedThis complete lack of any communication regarding this concern on your part is not something we can take responsibility forI am sorry, but our position on this matter will remain firmThanks
Hi ***Thanks for your businessAfter our conversation over the phone on 3/**, which we have recorded, I agreed to wave the shipping charges to send your amplifier back to you, which is against our policy, as it was found to have no manufacturer defect whatsoever, and was in perfect working order As you did not send the rest of your order in as a return, and we have paid to ship this amplifier back to you, I am unable to issue a refund of any kindI apologize for the inconvenienceAs far as the "nickname" as alleged in the screenshot that you attached from you phone, this is patently falseI've attached PDF files of the original correspondence that we sent to you regarding your orders, which obviously does not include anything other that your email address and your first and last nameI've also attached a copy of your invoice for the amplifier that we shipped back to you free of charge for your referenceI'm very sorry that you had to endure such sever bullying as a child, but I assure you that we have no interest of taking any part in thatThanks again, and have a great day
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] What more do you want? The package was labeled with my correct address and an RMA form, you provided, in the package with the correct return addressAt this point I am willing to settle this if you are able to offer the same product at a discounted rate of at least 50% off if you can agree that BOTH parties involved made a mistake by myself and allegedly not providing my return address and Audio Savings by failing to provide shipping to the return address on the RMA form because someone on your team misplaced or threw away the formAgain, both parties are at fault and if you agree, I'll accept a discount of at least 50% off the price of a new amplifier and close and delete any complaints, negative feedback and drop all attorney involvementFinal offerPlease reconsider In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hi Tim, thanks for your businessI've reviewed our entire email correspondence with you, and at no time were you told, "so sad so bad," or anything of the sortHi Tim, thanks for your businessI've reviewed our entire email correspondence with you about this issue, and at no time were you told, "so sad so bad," or anything of the sort.Our customer service representatives did attempt to assist you with technical support, and when it became clear that this was not an issue that could be resolved with any troubleshooting, a return was set up for youAdditionally, we did provide you with a prepaid shipping label to cover any return shipping costsThis is what a "hassle free return" meansAs the item may be defective, we are covering all costs associated with your return, and we are happy to replace the item for you once it's been returned.This is simply how returns work, whether online or in a physical storefrontIn order for any retailer to process a return, the item does need to be returned [redacted] tracking number [redacted] assocated with your return indicates that you still have not as of yet shipped the item backThe sooner you do so, the sooner we can process your return for youPlease do go ahead and ship the item back with the prepaid shipping label that was provided to youOnce we've received and processed your return, we're happy to replace the item for you.Thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have went though over responses sent to AudioSavings and they have said NO they cannot send a refund or AMP I had to pay for the shipping then after many responses they said Ok and I had it shipped BACK then they tell me its breaking there policy and that I am to late, THATS A LIE THEY KNEW I HAD BAD HEALTH AND AGREED TO GIVE ME MORE TIME TO GET IT INSTALLED BY OUTSIDE PERSONAL EMAIL, BECAUSE I AM 59YRS OLD AND HAVE [redacted] ,IVE HAD MY [redacted] REMOVED AND AGREED THAT THEY WOULD NOT EXPECT ME TO INSTALL IT RIGHT AWAY! One of the last emails I received stated that I have to wait a MONTH MORE to receive the WORKING item I ordered ! NOT TO MENTION THE "FACT" THAT THERE DEFECTIVE AMP BURN UP ONE OF MY $SUBWOOFERS!!!! and all they want to do is put a cheap headphone in the box and send they like there doing me a favor HOW is doing me a favor making me go though [redacted] Replys most of them me trying to be very kind and only to receive robotic replys and now WAIT or more days to get what I ordered and PAID for ?I WOULD NEVER DO ANYONE LIKE THE WAY THESE PEOPLE ARE DOING ME !!!LOOK AT THERE NEGATIVE FEEDBACK THEY HAVE TOOK IN OVER $FROM BUYERS LEAVING MOST OF THEM UNASWERED IN JUST ONE MONTH!!! THATS $RIPPED OFF PROFIT !!! THIS SHOULD BE AGAINST THE LAW!! I WOULD NOT BE SUPRISED IF WHEN I GET THE AMP ITS NOT BEEN TAMPERED WITH OR USED AND REPAIRED, I PAID FOR UP FRONT A "NEW AMP" THAT THEY BRAG ABOUT ON THE [redacted] PAGE AS BETTER THAN MOST OF THE BEST, I AM TRYING TO BE NICE DISPITE THE FACT THAT THEY ARE TRYING TO GET ME TO MAKE A VERY ANGRY RESPOSE SO THEY CAN LOOK LIKE THE ANGEL AND MAKE ME LOOK LIKE THE DEVIL,I AM ALMOST AT THE POINT OF JUST ASKING FOR A REFUND AND """NEVER""" BUYING FROM THEM IN THE FUTURE ..............$RIPPED OFF IN ONE MONTH AND THEY GOT AWAY WITH IT!!!! AND TRYING TO ADD ME In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hi [redacted] I greatly apologize for all of the inconvenience that you've gone through regarding the damaged speakerI do have a replacement order for you, and that order number is [redacted] This has been shipped out this morning with [redacted] standard overnight shippingIf [redacted] delivers in your area on Saturday, you should receive it tomorrowI've attached a PDF file of your invoice for this as an order confirmation, and I've included a link to your tracking information belowI hope this an acceptable solution for youPlease let me know if there's anything else that I can help you with[redacted] Thanks again
Revdex.com:At this time, my complaint, ID *** regarding Audio Savings, Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***
Hi ***, thanks for your businessYou placed your order with us on 12/**, it was shipped later that same dayWe do send automated emails with tracking numbers as soon as the orders ship, but it sounds like this might have been relegated to your spam or junk folderI do apologize for any
inconvenience this has caused youYour *** tracking number is *** This indicates a scheduled delivery for Tuesday 12/**Please let us know if you have any other concerns. Thanks
Hi ***, thanks for your businessOur records indicate that your return was received on 4/*/2017, and a refund in full was issued to you on 4/**/As stated in our email correspondence with you, processing time for any return is 3-business days, and your refund was processed well within
this timeframe. Please let us know if there's anything else we can help you withThanks, and have a great day
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hello Hayden, thanks for your businessI apologize for all of the inconvenience that you've faced through this processI've gone through all of the emails regarding your orders and replacements, and I do see that you were offered a free upgradeThe replacement order for this was created on 10/**,
Your new order number is *** and this should ship out to you first thing tomorrow morningOnce it does ship, we will send you an automated email confirmation with the tracking numberAgain,I'm very sorry for all of the back and forth in regards to your order, and I hope that you are happy with your new upgraded speakerIf you have any other issues, please don't hesitate to contact us. Thanks again
but it looks like there was some sort of processing error in our customer service departmentI've just corrected this myself, and your upgraded replacement order is now 100% good to g
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedHowever, I would like to ADD THAT THE PRODUCT THAT WAS DELIVERED AS A REPLACEMENT WAS DEFECTIVE AND HAS BEEN SENT BACK FOR A REFUND
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hello and thank you for contacting us. We'd like to first off apologize for the delay in receiving the item and if your situation was not attended to properly and in a timely fashionBy reviewing the order, it appears the RXD-Mamplifier was either lost in transit or had a shipping error when
originally shipped from the warehouse with the other items on the orderWe have put in a replacement order on 07/**/for the RXD-Mwith shipped on 07/**/with *** tracking *** According to this tracking information, this new replacement should be delivered and arriving to the address tomorrow 08/**/We deeply apologize for the lengthy delivery, but the warehouse that shipped this item can only ship to this APO address via *** SmartpostThis shipping method does take some time, but should have not taken over a month. As the other items have been delivered, we are unable to refund the shipping for that original items shippedThis shipping cost is paid to the carrier and is not kept as profit by our companyShipping worldwide to APO/FPO have high shipping costs for both the shipper and the customerAs the replacement is scheduled to be delivered by 08/**/2017, we will be able to issue a refund for the value of the amplifier. We do understand the buyers frustration and apologize for the length of deliveryUnfortunately we have no control of how long shipping takes, especially for APO addressesHowever since the item is in transit to be delivered this week, we will be happy to issue a refund for this product
Hello, We are deeply sorry you have seemed to received a item in used conditionWe do sell used and new items on our *** and *** stores so this could have been a simple mixup in our warehousesWe do apologize if you have received this item in used condition. We have
sent the buyer return instructions along with a pre-paid to return the items for a full refundWe will contact the buyer as well directly through Amazon as well to confirm this information. The buyer can ship back the item using our pre-paid label and be refunded in full once we receive the items. Thank you
The customer contacted us regarding this issue four months after their day return policy had expired, demanding a refund for their purchaseWe informed them at this time that refunds are only possible within daysAs the buyer has mentioned, the item is covered under a year warranty, but
this warranty covers parts and labor for return onlyThe warranty does not cover shipping costs of any kind, and it does not cover brand new replacement or exchange itemsAs a pure courtesy to the customer, we did break our own policy to accommodate them with a prepaid shipping label to return their item, and have also offered to cover outgoing shipping on their replacement orderAdditionally, as we do not have the item in stock at this time, we did offer them full value store credit towards an exchange of their choice, in addition to a free pair of headphones for their troubles. They purchased their item in August of 2016, and we accepted their return, offered to cover all expenses for them to return the item, full store credit towards an exchange, and additional free productWe have gone far above and beyond to accommodate this customer, and they are in no way entitled to any of these things. Further, we would like it to be noted that this buyer has resorted to threats of physical violence on more than one occasion, despite our best efforts to accommodate them at significant financial cost to our companyPlease see screenshots of our email correspondence attached.Despite this, we are still committed to doing everything previously promised to accommodate the customerAll shipping costs will be covered, a full value credit is offered for exchange, and we will also include the free headphones that we offered initially.Thanks
Revdex.com:At this time, I have not been contacted by Audio Savings, Inc. regarding complaint ID [redacted].Sincerely,
[redacted]