Hi [redacted]. Thanks for your business. After our conversation over the phone on 3/**, which we have recorded, I agreed to wave the shipping charges to send your amplifier back to you, which is against our policy, as it was found to have no manufacturer defect whatsoever, and was in perfect working order....
As you did not send the rest of your order in as a return, and we have paid to ship this amplifier back to you, I am unable to issue a refund of any kind. I apologize for the inconvenience. As far as the "nickname" as alleged in the screenshot that you attached from you phone, this is patently false. I've attached PDF files of the original correspondence that we sent to you regarding your orders, which obviously does not include anything other that your email address and your first and last name. I've also attached a copy of your invoice for the amplifier that we shipped back to you free of charge for your reference. I'm very sorry that you had to endure such sever bullying as a child, but I assure you that we have no interest of taking any part in that. Thanks again, and have a great day.
To whom it may concern, Initially there was some confusion on our end for the customer's situation. The original item that was delivered to the customer arrived damaged. The customer then refused/returned the items to sender (Audio Savings) for a replacement. For each item that is...
returned to us, a RMA (Return Merchandise Authorization) needs to be set up so we can quickly locate and process the returned item when it was delivered to our warehouse. Because there was no RMA originally set up for this "return", there was a misunderstanding with the representative that assisted the customer. The representative told the customer that because there was not a RMA set up for this return, the timeline to have his returned processed would take longer than the standard 3-5 business days. The way the situation was handled by our representative was unacceptable, and we addressed this with the representative who dealt with the customer. Upon receiving another phone call from the customer regarding his concern, we immediately took action and put in a replacement order, without waiting for the damaged the items to be returned to us. The new replacement order along with a complementary gift was shipped out on 6/**/2017 and delivered to the customer on 6/**/2017. We hope we were able to have this resolved for the customer in a timely manner. We regret that we provided the customer with bad service and a poor customer service experience. This is the exact opposite of what we pride ourselves on and we are constantly working to improve this and make sure it does not happen again. Thank you
Again Joseph, at no time did you notify or make any mention in any way whatsoever that your address had changed. This complete lack of any communication regarding this concern on your part is not something we can take responsibility for. I am sorry, but our position on this matter will remain firm. Thanks.
Hi [redacted]. I greatly apologize for all of the inconvenience that you've gone through regarding the damaged speaker. I do have a replacement order for you, and that order number is [redacted]. This has been shipped out this morning with [redacted] standard overnight shipping. If [redacted] delivers in your area...
on Saturday, you should receive it tomorrow. I've attached a PDF file of your invoice for this as an order confirmation, and I've included a link to your tracking information below. I hope this an acceptable solution for you. Please let me know if there's anything else that I can help you with.[redacted]Thanks again.
The buyer returned their item to us for a warranty repair. At no point in time did the buyer inform us of a change of address. We have extensive email correspondence with the buyer, and nowhere in this email correspondence was any mention of a change of address made. The item was not...
repairable, so as a courtesy to the customer we did elect to send them a brand new replacement item. As there was no mention of a change of address made, the replacement item was shipped to original address, as specified by the customer at the time of purchase. The buyer claims to have included a piece of paper in their returned package with this change of address, but no such paper was received. While we are sympathetic of the customer's concerns, we are unable to simply ship another item to them or issue a refund of any kind, as at no point in time was a change of address mentioned to us.I'd further like to note that the buyer did open an A-Z guarantee claim with Amazon, who then reviewed the entire case history and email correspondence, and did confirm that no change of address was mentioned at any time by the buyer. This A-Z guarantee claim was subsequently closed.As has been mentioned to the buyer, their best option at this point would be to get in contact with the current residents of their former address in order to arrange for the retrieval of their item.Thanks.
Revdex.com:At this time, I have not been contacted by Audio Savings, Inc. regarding complaint ID [redacted]. They asked for my phone number to reach me, but never reached me. I did email them back and ask why they asked for my number if they would not contact me and they never...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here] I have went though over 40 responses sent to AudioSavings and they have said NO they cannot send a refund or AMP I had to pay for the shipping then after many responses they said Ok and I had it shipped BACK then they tell me its breaking there policy and that I am to late, THATS A LIE THEY KNEW I HAD BAD HEALTH AND AGREED TO GIVE ME MORE TIME TO GET IT INSTALLED BY OUTSIDE PERSONAL EMAIL, BECAUSE I AM 59YRS OLD AND HAVE [redacted],IVE HAD MY [redacted] REMOVED AND AGREED THAT THEY WOULD NOT EXPECT ME TO INSTALL IT RIGHT AWAY! One of the last emails I received stated that I have to wait a MONTH MORE to receive the WORKING item I ordered ! NOT TO MENTION THE "FACT" THAT THERE DEFECTIVE AMP BURN UP ONE OF MY $160.00 SUBWOOFERS!!!! and all they want to do is put a cheap headphone in the box and send they like there doing me a favor HOW is doing me a favor making me go though 40 [redacted] Replys most of them me trying to be very kind and only to receive robotic replys and now WAIT 30 or more days to get what I ordered and PAID for ?I WOULD NEVER DO ANYONE LIKE THE WAY THESE PEOPLE ARE DOING ME !!!LOOK AT THERE NEGATIVE FEEDBACK THEY HAVE TOOK IN OVER $6000.00 FROM BUYERS LEAVING MOST OF THEM UNASWERED IN JUST ONE MONTH!!! THATS $6000.00 RIPPED OFF PROFIT !!! THIS SHOULD BE AGAINST THE LAW!! I WOULD NOT BE SUPRISED IF WHEN I GET THE AMP ITS NOT BEEN TAMPERED WITH OR USED AND REPAIRED, I PAID FOR UP FRONT A "NEW AMP" THAT THEY BRAG ABOUT ON THE [redacted] PAGE AS BETTER THAN MOST OF THE BEST, I AM TRYING TO BE NICE DISPITE THE FACT THAT THEY ARE TRYING TO GET ME TO MAKE A VERY ANGRY RESPOSE SO THEY CAN LOOK LIKE THE ANGEL AND MAKE ME LOOK LIKE THE DEVIL,I AM ALMOST AT THE POINT OF JUST ASKING FOR A REFUND AND """NEVER""" BUYING FROM THEM IN THE FUTURE ..............$6000.00 RIPPED OFF IN ONE MONTH AND THEY GOT AWAY WITH IT!!!! AND TRYING TO ADD ME .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What more do you want? The package was labeled with my correct address and an RMA form, you provided, in the package with the correct return address. At this point I am willing to settle this if you are able to offer the same product at a discounted rate of at least 50% off if you can agree that BOTH parties involved made a mistake by myself and allegedly not providing my return address and Audio Savings by failing to provide shipping to the return address on the RMA form because someone on your team misplaced or threw away the form. Again, both parties are at fault and if you agree, I'll accept a discount of at least 50% off the price of a new amplifier and close and delete any complaints, negative feedback and drop all attorney involvement. Final offer. Please reconsider.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Is there a way I can contact by phone? I will not accept Audio Savings response. I will forward you their email. Their response holds no water for the email I received has everything you need. I will gladly send you any information needed to prove this. I look forward to hearing from you.
Sincerely,
[redacted]
The customer has been provided with return instructions and a prepaid shipping label to cover the shipping costs, but has not returned the defective item. Once we have received the returned item, we are happy to issue a refund to the customer. We do appreciate the customer's position regarding the...
installation costs, but we cannot be held responsible for this. Any reputable installation shop will bench test any head unit prior to installation to avoid this from happening, as manufacturer defects to happen from time to time with electronic products. It is a well known hustle within the industry for smaller and/or less professional shops to forego this, that way if the item is installed and turns out to be defective, they can easily get away with charging the customer to install, uninstall, then reinstall, effectively doubling or tripling their fee. Again, we are happy to cover the shipping costs and refund the customer for the defective unit, but we recommend that the customer take up the installation costs with the installer, as it was their negligence regarding the lack of any bench testing whatsoever that caused these fees to be accrued. Thanks.
Hi Tim, thanks for your business. I've reviewed our entire email correspondence with you, and at no time were you told, "so sad so bad," or anything of the sort. Hi Tim, thanks for your business. I've reviewed our entire email correspondence with you about this issue, and at no time were you told,...
"so sad so bad," or anything of the sort.Our customer service representatives did attempt to assist you with technical support, and when it became clear that this was not an issue that could be resolved with any troubleshooting, a return was set up for you. Additionally, we did provide you with a prepaid shipping label to cover any return shipping costs. This is what a "hassle free return" means. As the item may be defective, we are covering all costs associated with your return, and we are happy to replace the item for you once it's been returned.This is simply how returns work, whether online or in a physical storefront. In order for any retailer to process a return, the item does need to be returned.
[redacted] tracking number [redacted] assocated with your return indicates that you still have not as of yet shipped the item back. The sooner you do so, the sooner we can process your return for you. Please do go ahead and ship the item back with the prepaid shipping label that was provided to you. Once we've received and processed your return, we're happy to replace the item for you.Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The item should not have been defective out of the box. I lost hundreds of dollars an many unnecessary hours in resolve of this matter. The seller takes no responsibility, nor did they seek any courtesy from the manufacture. Please let this experience stand as an example for any potential customer of what to expect from Audio Savings in terms of quality and service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have provided proof via pdf of the RMA form and my return mailing address to Audio savings. They still decided that I made that up and refused to accept my proof. I also went to the address they sent the item to. The home owner said he returned the package to FedEx and refused it. Audiosavings should have received the package and informed me of it's arrival but has stopped responding to my emails.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
On April [redacted] 2015, [redacted] purchased 1 RVD13FD-BL from Audiosavings on [redacted] . Her order was processed and shipped right away Tracking# [redacted] and was received by her on April [redacted] 2015. Audiosavings received an email from her on October [redacted] 2015 stating that she was not satisfied with...
her order and that her item may be defective. Audiosavings Customer Service
Department responded back on October [redacted] 2015 apologizing for her disappointment and stated that she return the item. Audiosavings emailed the
customer a RMA Number and form with return instructions. As stated in all our [redacted] listings the customer has 30 days to return things to us for a refund, anything after the 30 days falls under warranty where a customer is responsible to ship the item to us we and we will repair it and ship it back to the customer at no expense to her. That is what we did when we received the item we had our In-House certified technician diagnose and repair the item. Once this was repaired and passed all our QC tests this was shipped back to the customer Tracking# [redacted], she received that on November [redacted] 2015. We didnt hear anything from the customer that there was a problem with the unit again till December ** 2015, at that time she complained that it wasnt working again. At that time because of all the stress that the customer was going through Audiosavings Customer Service Department responded back to the customer letting her know the she was still only within her warranty period but because of all the issues we were going to give her a brand new unit free of charge all she would need to do was return to us the defective unit. Once this happens Audiosavings will process the exchange and ship her a new unit free of charge and free shipping. Thank you, Audiosavings
Hi [redacted]. Thanks for your business. After our conversation over the phone on 3/**, which we have recorded, I agreed to wave the shipping charges to send your amplifier back to you, which is against our policy, as it was found to have no manufacturer defect whatsoever, and was in perfect working order....
As you did not send the rest of your order in as a return, and we have paid to ship this amplifier back to you, I am unable to issue a refund of any kind. I apologize for the inconvenience. As far as the "nickname" as alleged in the screenshot that you attached from you phone, this is patently false. I've attached PDF files of the original correspondence that we sent to you regarding your orders, which obviously does not include anything other that your email address and your first and last name. I've also attached a copy of your invoice for the amplifier that we shipped back to you free of charge for your reference. I'm very sorry that you had to endure such sever bullying as a child, but I assure you that we have no interest of taking any part in that. Thanks again, and have a great day.
To whom it may concern, Initially there was some confusion on our end for the customer's situation. The original item that was delivered to the customer arrived damaged. The customer then refused/returned the items to sender (Audio Savings) for a replacement. For each item that is...
returned to us, a RMA (Return Merchandise Authorization) needs to be set up so we can quickly locate and process the returned item when it was delivered to our warehouse. Because there was no RMA originally set up for this "return", there was a misunderstanding with the representative that assisted the customer. The representative told the customer that because there was not a RMA set up for this return, the timeline to have his returned processed would take longer than the standard 3-5 business days. The way the situation was handled by our representative was unacceptable, and we addressed this with the representative who dealt with the customer. Upon receiving another phone call from the customer regarding his concern, we immediately took action and put in a replacement order, without waiting for the damaged the items to be returned to us. The new replacement order along with a complementary gift was shipped out on 6/**/2017 and delivered to the customer on 6/**/2017. We hope we were able to have this resolved for the customer in a timely manner. We regret that we provided the customer with bad service and a poor customer service experience. This is the exact opposite of what we pride ourselves on and we are constantly working to improve this and make sure it does not happen again. Thank you
Again Joseph, at no time did you notify or make any mention in any way whatsoever that your address had changed. This complete lack of any communication regarding this concern on your part is not something we can take responsibility for. I am sorry, but our position on this matter will remain firm. Thanks.
Hi [redacted]. I greatly apologize for all of the inconvenience that you've gone through regarding the damaged speaker. I do have a replacement order for you, and that order number is [redacted]. This has been shipped out this morning with [redacted] standard overnight shipping. If [redacted] delivers in your area...
on Saturday, you should receive it tomorrow. I've attached a PDF file of your invoice for this as an order confirmation, and I've included a link to your tracking information below. I hope this an acceptable solution for you. Please let me know if there's anything else that I can help you with.[redacted]Thanks again.
The buyer returned their item to us for a warranty repair. At no point in time did the buyer inform us of a change of address. We have extensive email correspondence with the buyer, and nowhere in this email correspondence was any mention of a change of address made. The item was not...
repairable, so as a courtesy to the customer we did elect to send them a brand new replacement item. As there was no mention of a change of address made, the replacement item was shipped to original address, as specified by the customer at the time of purchase. The buyer claims to have included a piece of paper in their returned package with this change of address, but no such paper was received. While we are sympathetic of the customer's concerns, we are unable to simply ship another item to them or issue a refund of any kind, as at no point in time was a change of address mentioned to us.I'd further like to note that the buyer did open an A-Z guarantee claim with Amazon, who then reviewed the entire case history and email correspondence, and did confirm that no change of address was mentioned at any time by the buyer. This A-Z guarantee claim was subsequently closed.As has been mentioned to the buyer, their best option at this point would be to get in contact with the current residents of their former address in order to arrange for the retrieval of their item.Thanks.
Revdex.com:At this time, I have not been contacted by Audio Savings, Inc. regarding complaint ID [redacted]. They asked for my phone number to reach me, but never reached me. I did email them back and ask why they asked for my number if they would not contact me and they never...
emailed me back.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here] I have went though over 40 responses sent to AudioSavings and they have said NO they cannot send a refund or AMP I had to pay for the shipping then after many responses they said Ok and I had it shipped BACK then they tell me its breaking there policy and that I am to late, THATS A LIE THEY KNEW I HAD BAD HEALTH AND AGREED TO GIVE ME MORE TIME TO GET IT INSTALLED BY OUTSIDE PERSONAL EMAIL, BECAUSE I AM 59YRS OLD AND HAVE [redacted],IVE HAD MY [redacted] REMOVED AND AGREED THAT THEY WOULD NOT EXPECT ME TO INSTALL IT RIGHT AWAY! One of the last emails I received stated that I have to wait a MONTH MORE to receive the WORKING item I ordered ! NOT TO MENTION THE "FACT" THAT THERE DEFECTIVE AMP BURN UP ONE OF MY $160.00 SUBWOOFERS!!!! and all they want to do is put a cheap headphone in the box and send they like there doing me a favor HOW is doing me a favor making me go though 40 [redacted] Replys most of them me trying to be very kind and only to receive robotic replys and now WAIT 30 or more days to get what I ordered and PAID for ?I WOULD NEVER DO ANYONE LIKE THE WAY THESE PEOPLE ARE DOING ME !!!LOOK AT THERE NEGATIVE FEEDBACK THEY HAVE TOOK IN OVER $6000.00 FROM BUYERS LEAVING MOST OF THEM UNASWERED IN JUST ONE MONTH!!! THATS $6000.00 RIPPED OFF PROFIT !!! THIS SHOULD BE AGAINST THE LAW!! I WOULD NOT BE SUPRISED IF WHEN I GET THE AMP ITS NOT BEEN TAMPERED WITH OR USED AND REPAIRED, I PAID FOR UP FRONT A "NEW AMP" THAT THEY BRAG ABOUT ON THE [redacted] PAGE AS BETTER THAN MOST OF THE BEST, I AM TRYING TO BE NICE DISPITE THE FACT THAT THEY ARE TRYING TO GET ME TO MAKE A VERY ANGRY RESPOSE SO THEY CAN LOOK LIKE THE ANGEL AND MAKE ME LOOK LIKE THE DEVIL,I AM ALMOST AT THE POINT OF JUST ASKING FOR A REFUND AND """NEVER""" BUYING FROM THEM IN THE FUTURE ..............$6000.00 RIPPED OFF IN ONE MONTH AND THEY GOT AWAY WITH IT!!!! AND TRYING TO ADD ME .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What more do you want? The package was labeled with my correct address and an RMA form, you provided, in the package with the correct return address. At this point I am willing to settle this if you are able to offer the same product at a discounted rate of at least 50% off if you can agree that BOTH parties involved made a mistake by myself and allegedly not providing my return address and Audio Savings by failing to provide shipping to the return address on the RMA form because someone on your team misplaced or threw away the form. Again, both parties are at fault and if you agree, I'll accept a discount of at least 50% off the price of a new amplifier and close and delete any complaints, negative feedback and drop all attorney involvement. Final offer. Please reconsider.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Is there a way I can contact by phone? I will not accept Audio Savings response. I will forward you their email. Their response holds no water for the email I received has everything you need. I will gladly send you any information needed to prove this. I look forward to hearing from you.
Sincerely,
[redacted]
The customer has been provided with return instructions and a prepaid shipping label to cover the shipping costs, but has not returned the defective item. Once we have received the returned item, we are happy to issue a refund to the customer. We do appreciate the customer's position regarding the...
installation costs, but we cannot be held responsible for this. Any reputable installation shop will bench test any head unit prior to installation to avoid this from happening, as manufacturer defects to happen from time to time with electronic products. It is a well known hustle within the industry for smaller and/or less professional shops to forego this, that way if the item is installed and turns out to be defective, they can easily get away with charging the customer to install, uninstall, then reinstall, effectively doubling or tripling their fee. Again, we are happy to cover the shipping costs and refund the customer for the defective unit, but we recommend that the customer take up the installation costs with the installer, as it was their negligence regarding the lack of any bench testing whatsoever that caused these fees to be accrued. Thanks.
Hi Tim, thanks for your business. I've reviewed our entire email correspondence with you, and at no time were you told, "so sad so bad," or anything of the sort. Hi Tim, thanks for your business. I've reviewed our entire email correspondence with you about this issue, and at no time were you told,...
"so sad so bad," or anything of the sort.Our customer service representatives did attempt to assist you with technical support, and when it became clear that this was not an issue that could be resolved with any troubleshooting, a return was set up for you. Additionally, we did provide you with a prepaid shipping label to cover any return shipping costs. This is what a "hassle free return" means. As the item may be defective, we are covering all costs associated with your return, and we are happy to replace the item for you once it's been returned.This is simply how returns work, whether online or in a physical storefront. In order for any retailer to process a return, the item does need to be returned.
[redacted] tracking number [redacted] assocated with your return indicates that you still have not as of yet shipped the item back. The sooner you do so, the sooner we can process your return for you. Please do go ahead and ship the item back with the prepaid shipping label that was provided to you. Once we've received and processed your return, we're happy to replace the item for you.Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The item should not have been defective out of the box. I lost hundreds of dollars an many unnecessary hours in resolve of this matter. The seller takes no responsibility, nor did they seek any courtesy from the manufacture. Please let this experience stand as an example for any potential customer of what to expect from Audio Savings in terms of quality and service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have provided proof via pdf of the RMA form and my return mailing address to Audio savings. They still decided that I made that up and refused to accept my proof. I also went to the address they sent the item to. The home owner said he returned the package to FedEx and refused it. Audiosavings should have received the package and informed me of it's arrival but has stopped responding to my emails.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
On April [redacted] 2015, [redacted] purchased 1 RVD13FD-BL from Audiosavings on [redacted] . Her order was processed and shipped right away Tracking# [redacted] and was received by her on April [redacted] 2015. Audiosavings received an email from her on October [redacted] 2015 stating that she was not satisfied with...
her order and that her item may be defective. Audiosavings Customer Service
Department responded back on October [redacted] 2015 apologizing for her disappointment and stated that she return the item. Audiosavings emailed the
customer a RMA Number and form with return instructions. As stated in all our [redacted] listings the customer has 30 days to return things to us for a refund, anything after the 30 days falls under warranty where a customer is responsible to ship the item to us we and we will repair it and ship it back to the customer at no expense to her. That is what we did when we received the item we had our In-House certified technician diagnose and repair the item. Once this was repaired and passed all our QC tests this was shipped back to the customer Tracking# [redacted], she received that on November [redacted] 2015. We didnt hear anything from the customer that there was a problem with the unit again till December ** 2015, at that time she complained that it wasnt working again. At that time because of all the stress that the customer was going through Audiosavings Customer Service Department responded back to the customer letting her know the she was still only within her warranty period but because of all the issues we were going to give her a brand new unit free of charge all she would need to do was return to us the defective unit. Once this happens Audiosavings will process the exchange and ship her a new unit free of charge and free shipping. Thank you, Audiosavings