SFS Compliance Solutions, LLC

Yes with proof of move you would be refunded the difference but you are also charged a cancellation fee which is stated in the terms of the agreementWe did try to refund her but we had a couple snags which one of our directors explained to her and has definately had conversations with her about
thisOne issue is we would need her to bring in a card to refund it on and the other is she then disputed the amount that the billing company is saying she is owedShe also is suppose to provide a proof of move which im looking into as wellShe just disputed the amount our manager was going to give her back yesterday and she was told let us get in contact with the billing company and see how the amount was calculatedWe are definately working on the situation we aren't blowing her off but she may feel this way because shes calling several times a dayWe can't just refund her the amount she wants we have to refund her the amount we owe back per her agreementShe disputed that amount so as of yesterday so now were getting the break down of the amountWe will get this taken care of as fast as we can for her

Our gym is opened the same days and times since you signed up and we never prevented you from using our service you were paying for! The term on the agreements are stated very clearly it is a day written cancelationThe billing company did make attempts on multiple occassions to contact you with the email and number you provided when signing upYou either lost your card on file or it expired but the payments stop going through and it would be your responsability to handle that situation just as if it was you car payment or rent payment set to come out automaticallyAs of now you would need to clear this matter up by paying the past due amount you owe

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because: Your response is simply inadequate and you have failed to answer the question regarding how a member received the $renewal rate in the first placeI mean really….what was the incentive for someone to give you years of membership dues in advance? Can you simply answer that question??? Additionally, by your response, it’s also obvious that you, in fact, have a copy of my original contract and I find it amusing that your staff informed me that you no longer possess it Again, I understand that you are no longer Gold’s Gym, however, the facility is still owned by the same people. Simply changing names doesn’t allow the company to disregard its prior obligationsIf, however, they filed for bankruptcy protection then that may be a different story Please know that this is not about the money, but rather about making a business live up to what they have promised their customers. It’s about doing the right and moral thing which it seems this country, in general, is no longer interested in doing In the old days, a person’s word and a hand shake was all that was needed to complete a transaction Today, as demonstrated by your actions, it’s totally about the all mighty dollar and stepping on anybody, especially the little guy, in order to get what you want As a result of this decision you’ve made, you will no doubt lose more time, money, and customers than this fight is worth to the businessIt would have been easier for you to just take my money and honor the contract

I am rejecting this response because:I have never been a member of this facility it must be a mistake or ID theftPlease download contract with Revdex.com this is foreign to me

I am rejecting this response because: I do not have a copy of certified mailCalifornia Ripped Fitness states they "suggest" the cancellation letter to be sent certified mail, however they do not
"request" itTherefore, I do not have a copy of certified mailThis is very unprofessional and unacceptable from the business to respond to this claim requesting "suggested" documentation that was not mandatoryHow I stated before I sent my cancellation letter back in October and my membership cancellation should have been processed and closed back thenTherefore, I request that California Ripped Fitness clear out my balance due amount, remove me from collections, and close my membership once and for all. Respectfully, *** ***

I am rejecting this response because:I did not receive any communication from their "billing company" - rather, I received a notice from a collections agency in late fallI also tried to contact California Ripped Fitness management multiple times to no effectThis is an absolutely ridiculous way to treat customers, especially one who never once utilized their servicesI clearly am not the only person to have had this problemPerhaps California Ripped Fitness should re-evaluate its business practices

This facility used to be a golds gym under the same ownership that is now CA Ripped FitnessDoes this make more sense?

I am rejecting this response because: *** *** At this point I do not think it is worth arguing about any furtherI do not believe that this business, ***, is taking the issue seriouslyI feel as though I have stated my case in a mature and fact based manner, only to receive replies that contain horrible spelling, grammar, and no effort into looking into my side of the storyHe has stated that he does not know who works for him or who signed my contract and made the promise of the continued rate, which I believe that this information should be easily accessible by the manager and owner of a business, instead he continues to restate that he will not comply to the promises made at the time of the contractBecause of this treatment by the business, I do not wish to reinstate my contract with them at any priceI believe that his responses have shown that this business is being run unprofessionally and hope that the Revdex.com will use this case as a warning to others looking into using this business themselves

I am rejecting this response because:I explained to them I no longer live in the area

Unfortunately your membership was only for one year meaning it expires every yearI dont know what sales manager you are talking about I havnt had and sales managers in the locationAfter your initial contract signed was over we did not have that grand opening rate anymore and that is why they informed you the price was moreYes last year we ran a holiday special which you got at the $rate but that rate was good for one yearWe dont have $PIF membership our rates are way more then that and nobody in the gym will be paying that rate or getting that rate it was just a special just like any sale that a store hasIm sorry we cant give you a rate we dont have or offerYou did get your whole year for $that we sold you tho and now that agreement has expiredWe can give you a discount from the rate but which I offered you was $instead of $but we cant offer anything close to $We are also the cheapest gym in town of about $a month

This case is nothing personal against anyone [redacted] was told he can cancel his whole 3 year agreement for everyone with a suffiecent medical not fromhis doctor that formhe recieved from [redacted] isnt a for we accept for cancelation. If there is a medical issue im not sure why just getting a medical ote is this big of a issue? Also we have a copy of the letter he sent to his doctor asking him to fill in what two boxes on the form to cancel his membership. Him stating it was canceled then it wasnt im not sure what thats about we have asked for this letter the whole time. All we need is a letter signed by his doctor and it will be all canceled. Also him trying to sue I dont understand we havnt been charging him anything on his account we have it on zero billing he hasnt been paying us anything. As far as [redacted] canceling it and reopening I will look into just bc im the manager of the facilities and they give my name doesnt mean im directly making decisions on each and every member specifically. I have nothing personal and I would look into it further!

We have never taken a verbal cancellation at the gym nor does any other health club.  The agreement is in writing and we would of needed a cancellation in writing with a 30 day notice which is standard practice in this industry.  The person working the front desk would have no ability to...

cancel a membership so demanding him to stop the payment is out of his abilities.  Another reason we need it in writing is exactly because of this issue.  We need a paper trial we cant run business off of members who are past due just telling us oh I told them at the front desk to stop the membership.  The billing company handles all the cancellations acts almost as a corporate office because we are a small business and couldn't keep up with the volume of our 4 facilities cancellations, freezes, relocation, and medical issue of all members in-house.

I am rejecting this response because:Thank you for your quick response, however, I am fully aware that the cost of doing business generally increases over the years. Knowing then that this “phenomena” occurs, I accepted a promotion by your company which gave you operating cash up front (3 years of membership dues) and in return allowing me to lock in annual membership dues at $99 per year thereafter.  The agreement wasn’t, “Give us 3 years of membership fees up front and then we MIGHT give it to you for $99 per year thereafter if we can afford it”. If that was the case, I wouldn’t have chosen this agreement.  Who would have?  I am also aware that you are no longer Gold’s Gym and have changed to California Ripped Fitness.  The ownership, however, has not changed and unless the business has filed for nkruptcy protection, it is still responsible for all assets and liabilities incurred. I also find it hard to believe that you can’t find my original contract. However, on June 28, 2014, just as you transitioned to California Ripped Fitness, you did honor our agreement and renewed my membership for $99 so your argument that you are, “No longer Gold’s Gym” doesn’t hold water. Also, didn’t you review my contract at that time to ensure my renewal rate was $99? In an article published on February 19th, 2014, by the Sacramento Business Journal then Director of Operations for California Ripped Fitness, Nicholas Trosko, stated, “Other than the new name…There were no changes in staffing or membership fees”.  Was that a lie?  I’m simply a member who consumes virtually nothing at your gym. You are acting as if I’m a customer sitting at your buffet eating all of your food.  I am sorry that this is no longer a good or profitable deal for you, but it happens to be a good deal for me and it is the agreement we made and you should honor it. Is there a waiting list for people to join your gym and you need to get rid of the older non-profitable memberships? It’s hard for me to believe that you would treat a faithful 15 year dues paying member in this fashion. I paid my dues even during the years when I didn’t use your gym in order to keep our agreement.  Should you refund my money for those years I didn’t use the gym?...I didn’t think so.  Look at it like this….My car isn’t worth as much or look as nice as it did when I first bought it, but I keep making the same payment because that’s what I promised to do when the bank loaned me the money.  All I’m asking is that you do the right and moral thing and live up to your end of the bargain. One more thing, your sales associate did not offer to meet me half way as you previously stated.  He offered me one free month if I renewed at $249 per year and signed a 3 year contract.  That’s not meeting me in the middle. This complaint can be easily resolved by renewing my membership at the previously agreed upon rate of $99 per year.  Thankyou.

I am rejecting this response because:Can you please explain to me how a customer “earned” the annual renewal rate of $99?  This rate was not the normal annual rate charged at that time or any time for that matter.   As it was explained to me and noted in my original contract (which I have provided the Revdex.com with a copy), 3 years of full cost dues were paid in advance ($849) in order to obtain a $99 annual renewal rate after the 3rd year.  This is clearly stated in my original contract.  Nowhere does it state that this rate will be subject to review, increases, changes, etc.  In fact, it was sold to customers as a way to lock in their rates and not have to be subjected to future rate increases.  So please explain to me how this special promotional program really worked.  Did he $849 that I paid in advance only allow me to renew one time at $99 or was it as long as you felt like honoring it? Neither makes much sense does it? I was told that as long as I remained a member in good standing, I was entitled to the $99 renewal rate every year after the 3rd year.  That was the sales pitch at the time and that’s what I’ve been paying up until now when you’ve decided that it’s no longer a good deal for you.  So again, please clarify how this deal really worked and how a customer “earned” this $99 annual rate. Thank you.

Good afternoon [redacted],In regards to Mr. [redacted] #782400378 membership at California Ripped Fitness, if moving forward Mr. [redacted] chooses not to pay for the last two months per his signed contract, then he will be sent to our collections agency, where his credit score may be impeded negatively. As a courtesy, we already started the cancellation process for Mr. [redacted]. Our cancellation process requires that our members have to send in a written cancellation letter to our ABC Financial corporation, that process is a 30 day process in which our members get charged their last month dues in order to cancel. We, again as a courtesy decided to forego that process for Mr. [redacted]. His membership will still be cancelled out as of January 11, 2017, however he still must pay the remaining two contractual monthly dues, or get sent to collections.  Best regards, [redacted]CRF Management

I am rejecting this response because:I understand the days and times your gym is open. I never said that you prevented me from using the service. However, I did say that I repeatedly tried contacting your management and was never able to get through to anyone, nor did I receive a return phone call from the facility. The collections agency did contact me, as I stated previously. At that point I had already submitted a written cancellation form. I understand how to pay bills, thank you very much. I am disgusted by the rude service I have repeatedly received from your gym, and I suggest you take a look at your Yelp reviews if you think I am the only customer to have had this problem with you. It's absolutely infuriating. If you went out of business tomorrow, it wouldn't be soon enough.

[redacted] we are no longer Golds gym and many things have changed in the 12 years you've been a member. Like minimum wage has went up multiple times and so has every other bill you can think of it takes to operate our facility. You have an annual agreement that expires every 12 months nowhere does it say...

we have to honor that rate after every year. I can promise you theres no business you can go to today and pay the same for a service or good you did 12-15 years ago. As far as our agreements are concerned we are not bound to keeping you at $99 a year. If you've been paying that rate for 13 plus years I think the business has definately kept there end of your agreement you say you had 15yrs ago! Unfortunately CA Ripped Fitness isn't honoring the old golds rates and cant operate business at them. We were willing to meet you in the middle with a discounted rate based on the rates today, which you have already been informed of.

He sent in a cancellation. He had sub members on his account. Two of the sub members but one of them was still active. That is why he was continued to be billed. I do not see any balances or any of the members are active.

Hi [redacted], The membership you signed up on was our grand opening rate which every gym or new business does. Which wasn't our normal rate.  Like any business we can't operate charging the same price now as we did almost 5years ago as expense and minimum wage goes up every year.  We have never done a lifetime membership that will guarantee a rate as we know cost to do business changes.  You also weren't a member for 2 years and last year we ran a holiday special but it was a one year deal to the club.  You also provided a email to the front desk from 2014 which you then had a 2 year gap of being a member which would discount you from anything that you used to pay. Our paid in full rate is $325 and we told you we would give it to you for $280 and your spouse for $280 also even though she wasn't a member last year.  The only person who would be authorized to do something out of the norm would be me and even I couldn't guarantee you a membership for a lifetime.  Nobody in any of our 4 locations pays $150 for a year even people who have been members for all 5 years we have been open.  Not providing you with a rate we don't have or offer isn't having bad customer service, we can't let customers determine our rates for the business.