SFS Compliance Solutions, LLC

Im kind of confused on this situation? She has been a member of our facility for many years! She got behind on payments and eventually got put into collections! Dont see what shes doesnt understand or why she feels that she doesnt have to pay her past due bill?

We have no record of any $54 payment for s cancelation fee! There was a $26.50 payment made in april 2014 which was a payment made because your account was past due! The billing didnt go thru in April 2014 and thats what that payment was for, was your past due amount! But since you are out of...

contract I will get your membership canceled!

Does [redacted] have his receipt from certified mail?  That is what is suggested for sending these in.

I'm really sorry you feel this way.  We have never had a lifetime membership and like you stated 15yrs ago you paid 3yrs up front and the $99 rate was allowed to you for the next 12.  The contract is a annual contract and not a lifetime contract it expires every year.  CA Ripped Fitness is a completely different business then Gold's was.  We are not making any changes in the middle of your annual agreement, we are just informing you that your membership has expired we no longer have a $99 rate.  What the sales associate explained is our lowest rate is 19.99 and that is a 3 yr contract which has an annual fee attached to it like all of our agreements.  What we are willing to do for you is give you that rate of 19.99 X 12 which would be 239.88 for a 13 month term.  This is not something we are just doing with you!  Most of the old members have resigned at the $240 rate and a few have choose to go elsewhere.  We are still the cheapest price around for our facility and all it has to offer.  This is the best rate we can offer and we really hope we can keep you as a member!

[redacted] we have no cancelation notice on file at all and in the notes our billing company has tried getting ahold of you since july of 2014 with the information you provided on your membership. Your payments from our records look like as of july 1, 2014 your billing didnt go through and you would...

not be able to cancel with a balance on your account. At this point this has been a year since your billing stopped and for some reason your card stopped working and it says the card was invalid so to clear up your collections matter you would have to pay the balance off.

We did have a electrician out several times and the problem has been fixed and the childcare is up and running.  There was a leak in the roof which caused some issues and we took it to the property owner and both the roof and lights have been fixed. [redacted] and family have both been back to the...

gym on a regular basis so I hope everything is well and we are sorry for the miscommunication.

Hi [redacted], If you have the proof of you sending in the cancellation paperwork we can definitely take care of this issue for you.  This is why we recommend sending these documents in certified mail so you can track this.  As national fitness stated to you when you called we would need a...

written notice to cancel your agreement, this is pretty standard practice in the health club industry.

Nowhere in the contract does it say you can have this rate for lifetime!  Once again as I explained before, that was a Gold's Gym deal and that rate you continued to pay for 12yrs.  At this point we are CA Ripped Fitness and no longer have that rate nor are bound by any contract at that rate!  So at this point there is two options you can pay the new discounted rate or you can choose another facility.  This is the situation for all the members and not just yourself, most of the old Golds members decided to renew and stay here with the discounted rate we are offering to them.  This rate isn't negiotable and we are not forcing or automatically charging it to anyone it is absolutely up to you.  We love to keep all of our old members but this is the best deal we have for any of the members.  Hope you will continue to use CA Ripped Fitness as your health provider.

Good afternoon [redacted], I contacted my GM regarding [redacted] #782400378 membership at California Ripped Fitness. He advised me that because Mr. [redacted] signed a contract for a year membership on Jan 11, 2016, he is locked in contract until Jan 11, 2017. Mr. [redacted] must pay the...

two remaining monthly dues of $29.99 to be eligible for cancellation. I went ahead and started the process of cancellation for Mr. [redacted] membership. Mr. [redacted] will not have to take any further action by contacting ABC, or our facility to cancel when his agreement is up, it will automatically cancel on Jan 11, 2017; as long as the two remaining contractual monthly dues are paid. I plan on contacting Mr. [redacted] later today to help ease his uncertainty, and explain his situation further. I hope this written explanation will suffice. If I'm missing anything crucial, please let me know. Best regards, [redacted]CRF Management

I am rejecting this response because:This is the first time I am being told I need to provide proof of moving outside the 25 mile limit per my contract. I would be happy to provide proof. [redacted] said all docs I have provided were sufficient. What shall suffice? USPS confirmation of move? Utilities in my name at my new address? You let me know.  Also, I just spoke with [redacted] this morning with someone named Sharmaine and she confirmed after speaking to her supervisor that I do not owe a cancellation fee due to the fact that I provided military change of station orders. Even so, a cancellation fee does not make up for the discrepancy of the refund amount I am disputing. I paid $280 in April for a years membership. I gave notice in August  and am to be refunded for unused services from September 2017- April 2018. At a monthly rate of $23 over the course of a year, with 8 months I am owed, $186- I don't know how the figure of $100 was decided out of thin air.? Is the cancellation fee $86? I require an itemized breakdown as to how you come up with that figure being that your finance company has told me on several occasions that I am not to be charged a penalty for my husbands military obligations to move. I attended your gym for 5 months and paid $280. I will provide you proof of move as well as provide you with my card for refund- but yes- I do dispute the refund amount still as you have not been able to provide me any type of explanation of charges as to how you came up with the figure of $100. [redacted] says an "email from [redacted] states that is the refund amount" but they deny that they are responsible for establishing the prorated amounts - the gym does that since they received the initial payment. [redacted] states he doesn't know how to process a refund so someone who knows how to proceed quickly should address the situatio. I will be contacting the California Department of Consumer Affairs as well if this does not get handled in a timely manner. [redacted]

Hi [redacted], The membership you signed up on was our grand opening rate which every gym or new business does. Which wasn't our normal rate.  Like any business we can't operate charging the same price now as we did almost 5years ago as expense and minimum wage goes up every year.  We have...

never done a lifetime membership that will guarantee a rate as we know cost to do business changes.  You also weren't a member for 2 years and last year we ran a holiday special but it was a one year deal to the club.  You also provided a email to the front desk from 2014 which you then had a 2 year gap of being a member which would discount you from anything that you used to pay. Our paid in full rate is $325 and we told you we would give it to you for $280 and your spouse for $280 also even though she wasn't a member last year.  The only person who would be authorized to do something out of the norm would be me and even I couldn't guarantee you a membership for a lifetime.  Nobody in any of our 4 locations pays $150 for a year even people who have been members for all 5 years we have been open.  Not providing you with a rate we don't have or offer isn't having bad customer service, we can't let customers determine our rates for the business.

This morning my account was cancelled and when this lady got back to work for her second shift. [redacted] had called her manager and had my account reinstated. I would like to reopen my complaint against [redacted]. He is the one that is causing all this. [redacted] had no problem with my Verification...

of Disability. [redacted] is not excepting it and he has some type of vendetta against me. She has never had this problem canceling  a contract. The form I submitted is more information than [redacted] requires. [redacted] wants my Doc to basically just write a note, he is saying since they are not with National Fitness anymore my Verification of Disability is no good. This is all [redacted]. I will be filing my small claims either tomorrow or Friday at Placer County Court. Once I get my case number I will send you an email. This guy should be fired from his job. I am also taking with a personal attorney to see if I can go after [redacted] himself. Thank You.

Because of the amount of time this took we just refunded [redacted] the amount she felt we owed her. We didn't charge her the relocation cancellation fee that we would normally charge so I hope she can see we did our best to satisfy the member.

I am rejecting this response because:First of all, I have been a member of many gyms, such as [redacted], that has given me the same rate since I enrolled even though new members now have to pay more to enroll in the gym. It is called a contract for a reason. When I sign up for a price I expect to get that price continually. I did not leave the gym until they raised my price unexpectedly the first time. Yes, you are correct, no business with a F rating on the Revdex.com, that lies to their clients, and has such bad customer retention can operate on opening prices. Unfortunately, if you kept your promises on your contracts you would probably have more customers and therefore more income.  Second, I did not demand a price. I was sought out by the sales rep in an effort to bring back past gym members that had been burned by the business under past management. The head of the sales department offered me a raised, but reasonable rate, with the promise that this rate would be on going. I had hope that the gym was finally going to fix their reputation. He put it in writing to assure you that I am not making up this price or demanding anything I was not promised by your employees. I have confirmation from two separate employees that my rate would not be changed again. If it is true that two employees have gone behind your back and offered deals they are not authorized to do, maybe there is a bigger issue within. Looking at my situation from a customers view, would you be ok with a business giving you promises and not following through time after time? We can go back and forth on this issue, but I have it in writing what my contract was. I hope you are a man of your word and will take responsibility of your employee's actions.

I don't have a copy of the cancellation. It's a form that is filled out on their site and then printed off and mailed to a PO Box. Stupidly, I did not think at the time that I would need proof of this 2 years later. I am happy to pay the last month's fee, however the problem that I have is that it's on my credit report and I am being asked for 4 times the monthly fee. I tried to resolve this with them over a year ago, and I wasn't able to do so. Clearly there is fault on both sides. I do not think that this should appear on my credit report, as clearly there is a serious problem with their billing/collection practices.

There is no fraud happening on either end from CA Ripped or the billing company if you would like a copy of the contract you signed that states the terms we would be happy to provide one to you at the facility. Also if you provided an email upon signing up then you also had one sent to you upon the...

time of signing up. This sign you state we had promoting a month to month im not quite sure about we do yearly terms. If you would like the membership canceled then you will have to be out of your term and follow the cancelation process.

I reached out to the member on the phone and we got this matter setteled.

When you joined the gym you had a option to do a month to month membership at $34.99 a month and $59 down or a one your commitment that was 24.99 a month with a $1 enrollment fee. In your contract you signed a specific signature that states the cancellation policy and auto renew policy. These two...

options along with a paid in full option were presented to you when you joined. You picked the 1yr agreement. If you look at your contract you will see you signed it in 4 places with all this information. So you would not be able to cancel untill your agreements is up and we wouldnt refund anything because you are still in term.