Shade Tree Appliance

Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ Our invoice state that ALL SALES ARE FINALThe only thing I can do is honor the warrantyOur service technician we had was let go due to problems like this of him not completing what we were told was completedWe have a new service tech starting next week and will have the item fixed then Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is now Wednesday, July 15, 2015, and we still haven't received a phone call from Shade Tree Appliance letting us know when they will come out to fix our broken refrigerator as they stated they would doI've done some more research as I've waited for them to call and apparently this is common practice for Shade TreeThey sell appliances that don't work and then they don't come out to fix the appliances they sold even though they sell their appliances with year warrantiesIn fact, they pretty much just ignore their customers once they make a sale just look at the following link to see other complaints against Shade Tree Appliance (formerly known as Optimum Appliance and Recycling): https://plus.google.com/+ShadeTreeApplianceRecyclingIncBigLake/about And then you can look at these links to see complaints against Shade Tree Appliance that were already registered with the Revdex.com: http://www.Revdex.com.org/minnesota/business-reviews/appliances-major-dealers/op...⇄ http://www.Revdex.com.org/minnesota/business-reviews/appliances-major-dealers/sh...⇄ After seeing how many other people have had the same problem with Shade Tree Appliance that I am having I don't believe Shade Tree will ever fix my refrigeratorThey will probably never even call meI am tired of all of their excuses and being jerked around by such a shady companyI will accept nothing less than getting my money back I have attached documents listing complaints against Shade Tree Appliance so you can see that other people have had the same kind of problem I am having with Shade TreeAgain, I am demanding my money backI will accept nothing less Final Consumer Response / [redacted] (3000, 11, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cannot accept Shade Tree's response It has been over months since I purchased this refrigerator and I have been trying to get Shade Tree Appliance to honor their year warranty and fix the refrigerator for most of those months because the refrigerator stopped working after I had it for just a couple of weeksAt this point Shade Tree Appliance hasn't shown any indication that they will ever fix my refrigeratorThey say they will fix the refrigerator and they say they will honor their warranty, yet they still haven't called me to schedule someone to come out and repair my refrigeratorThey have almost never called me back since I started calling them to fix my refrigerator and they have always had an excuseI am tired of being treated this wayIf a business sells a product with a warranty they need to truly honor that warranty instead of just saying they will honor the warranty and then doing nothingShade Tree Appliance says that they have had problems with their repairman and have let him go because of those problemsPerhaps that is true, but that is Shade Tree's problem, not their customers problemAnd complaints filed against Shade Tree Appliance (formerly Optimum Appliance) go back to March, If the repairman was really the problem why did it take Shade Tree over years to get rid of him? I don't think it is fair at all that I should have to wait any longer for Shade Tree to fix my refrigerator as I have already waited monthsI have no trust that Shade Tree Appliance will ever honor their warranty and I am still demanding them to take back this broken refrigerator and give me my money back Final Business Response / [redacted] (4000, 13, 2015/07/27) */ The service technician that was causing the issue only worked here for roughly 8-monthsThis customer did not buy anything from us over two years agoWe are doing our best to get matters resolved

Initial Business Response / [redacted] (1000, 12, 2015/09/04) */ All sales are final is the company policy & Ms [redacted] agreed to that before she left the storeThere was a scratch in the fridge door when she bought it as we are a scratch & dent store we dont sell new items here Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I certainly understand it had some minor scratches when we purchased it, which is why my husband John took a photo of the refrigerator at the showroom the day he purchased it (see attached photo)He sent the photo to me to show the condition before he purchased it, since I was not thereThe photo clearly shows that the freezer door did not have the large dent it had when it was deliveredThe delivery men from Shade Tree tore a 3" hole in our exterior screen door when they brought the refrigerator into the house, which we are willing to repair at our cost, if they will follow through and replace the freezer doorI have tried at least times during June, July & August to reach the General Manager to find out when the door would be replacedEach time the salesperson has told me that he is not in the office, and does not have time to return customer callsI have spoken with someone named "Chelsea" and someone else named "April" a number of times, both had stated that the replacement door was "on order"When I spoke with "April" in August, she said that the door had come in, but the color was black instead of stainless, so she would see that it was exchangedWhen I contacted her the following week to find out when the stainless door would be in, she said that the delivery truck had been stolen and that they were working with the insurance adjuster, so there was no way to know when it would be thereI asked that the manager "Chelsea" call me back, but I have not received a call from herThere has been a lot of miscommunication from the staff at Shade TreeIt could be cleared up if the General Manager would contact me directly, to discuss the facts and find a reasonable solutionI own a couple of rental homes, and my husband John is a residential remodeling contractorWe have purchased many used appliances over the years, and never had this kind of experience beforeWe would like to work with Shade Tree to resolve this soon, rather than filing a court claim Final Business Response / [redacted] (4000, 18, 2015/09/25) */ All sales are final & the customer know's this per the warrantySandy knew that the fridge was scratched up a bit due to this is a scratch & dent store we dont sell new however if she is unhappy with the fridge we are move then willing for her to return the fridge & we will credit her acct in store

Initial Business Response / [redacted] (1000, 11, 2015/09/04) */ I have explained to [redacted] that she had a bad water line in here house & we aren't responsible for thatI also sent my service guy out there & She wasn't homeWe made two attempts without paymentShe also returned the dishwasher & don't want in store credit just asked for us to recycle it at no costWe where glad that we could help recycle it at no charge

Initial Business Response / [redacted] (1000, 8, 2015/11/06) */ We have a NO REFUND policy, you are more than welcome to call us and do an exchange Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/11/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) While Shadetree may have a "NO REFUND" policy, its policy also states it will fix appliances under warrantyClearly they are not following that policyThey are selling useless junk to unsuspecting consumers and engaging in deliberately dishonest business practicesThis matter will be brought to the attention of the MN Attorney General as well as possible conciliation court filing and any other applicable regulatory agencies

Initial Business Response / [redacted] (1000, 8, 2015/12/03) */ I was informed this matter was resolvedIf it is not resolved then I can exchange the item Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The problem was obviously not resolved since the company's repairman never showed up and then the company refused to answer my phone calls or return my voicemail I had to go buy another machine and also pay for them to remove your broken machine, so as I articulated originally, I want a refund of $Your company had months to fix the problem, yet failed to do so Final Consumer Response / [redacted] (3000, 18, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I only want a refundI'm not sure how long you expect me to wait for your repair guyOr how long you'd expect me to go without a functioning washing machine while you wAited to call me backOr how long you'd expect me to keep a broken machine hoping that you would eventually answer my phone callYour company ripped me off then tried to avoid me by not answering the phoneNo excuse for that Final Business Response / [redacted] (4000, 16, 2015/12/17) */ I cannot refund or exchange for an item I will not get backYou got rid of the item which means that you cannot give it back for money backThere is nothing I can do without the machine

Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ I have explained to this customer we cannot sell 6 Side by Side items for 550$. We can provide the fridges that he paid for by price. We do not have 6 Side by sides that he could have even boughten. At this time I can give the customer the... fridges he paid for being 6 freezer top fridges. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was looking for specific side by side fridges that I had bought 1.5 months ago. I bought the side by side fridge and not the top Freezer fridges. I have receipt for what they sold for the $550 price. They company always gets the side by side fridges. The request is to honor what I paid for at their store. Please let me know when they will have the side by side fridge available and deliver the fridges per what I had paid for.

Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ I have personally been dealing with this matter & I had informed [redacted] that getting this fixed on her own free will void her warranty as she signed it in the store & agreed to the termswe still have her warranty that's good for any other repairs Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I felt forced to have to go to an outside company to repair the machine as Shade Tree seemed to have no intention of sticking to their end of the warrantyThen I read on line this is a chronic problemThey say they will show up to fix the machine and then bother to show upI think they wait so long you get frustrated and void the warranty yourselfIt is true, I signed the warranty but was under the impression they would act on it if need beI am grateful they SAY they will still honor my warranty stillI just have to hope nothing else goes wrongBuyer Be Ware! Warranty's are only worth something if Seller does what they say they will Final Consumer Response / [redacted] (2000, 8, 2015/09/30) */

Initial Business Response / [redacted] (1000, 8, 2015/11/06) */ We do have a set repair date scheduled for you personally from our GMIf the GM can not repair it you will get an exchange of different appliances Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Today was the scheduled day for repair of our appliancesIt is now 5pm and we have not seen or heard from the GMI called Shade Tree at about 4:15pm today and of course, the call went to voice mailOn Nov 5th when I called to get some help again, I overheard one of the staff say, "The area code is 320,it's probably those [redacted] ." The it never put the call on holdThey are blatantly screening callsThey are open until 8pm, so there is still some timeThey are still showing appliances on Craigs List that fall into our price range(what we spent)so and exchange could be madeWe do not want this case closed

Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ this customer was threatening our employeesThey were confused on how to run the washing machine and once they were told how it works they said they had it workingIf something was taken to court then it gets taken up in court not over the internet

Initial Business Response /* (1000, 5, 2015/05/27) */
If the customer has already disputed the amount with the card company there is nothing further we can doThe service tech would have to be the one for any repairsI apologize for the inconvenience of him being out of the shop

Initial Business Response /* (1000, 5, 2015/07/22) */
This customer was sent a money order form check for the 75$ weeks agoWe have already resolved this matter
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
They could never have sent me a check - I never gave them my current address
If it was sent to the place that incurred damage, we would never receive it as we do not live there
I would expect two things:
A new check be sent out (clearly we never cashed the first one)
That I would be able to have this conversation with someone who actually works there instead of having to go through the Revdex.com
Final Business Response /* (4000, 9, 2015/07/27) */
We have to currently dispute the other one if it is claimed to never be received as it was sent as a money order checkOnce we hear from the place the money order was purchased that it was not cashed we will provide a new one
Final Consumer Response /* (3000, 11, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I need to know to where/whom they will provide a new money order or checkI never received/cashed anything from this businessI do not feel comfortable with this until I have the money back in my hands
I have NEVER given them my current address, so there is no way they could have sent a check or money order to me

Initial Business Response /* (1000, 8, 2015/07/10) */
This customer has no name in our computer databaseUntil I know who it is I cannot move further with assisting themAll sales are finalIt states on the warranty that we provide in store credit only

Initial Business Response /* (1000, 23, 2015/07/27) */
We do not provide refundsI cannot find this name in our database

Initial Business Response /* (1000, 5, 2015/11/06) */
This matter has been dealt with and is satisfied
Initial Consumer Rebuttal /* (3000, 7, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The service man worked on the washer & it worked for
day & then stopped spinning againI do not want to pull it apart myself and keep oiling itI regret that the replacement washer was not leftI wish to have them bring a replacement out or send another repair person who can maybe clean it or fix whatever is stopping it from spinning

Initial Business Response /* (1000, 8, 2015/11/06) */
We have a NO REFUND policy, you are more than welcome to call us and do an exchange.
Initial Consumer Rebuttal /* (3000, 10, 2015/11/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While Shadetree may...

have a "NO REFUND" policy, its policy also states it will fix appliances under warranty. Clearly they are not following that policy. They are selling useless junk to unsuspecting consumers and engaging in deliberately dishonest business practices. This matter will be brought to the attention of the MN Attorney General as well as possible conciliation court filing and any other applicable regulatory agencies.

Initial Business Response /* (1000, 5, 2015/05/14) */
this customer was threatening our employees. They were confused on how to run the washing machine and once they were told how it works they said they had it working. If something was taken to court then it gets taken up in court not over the...

internet.

Initial Business Response /* (1000, 5, 2015/12/17) */
I have explained to this customer we cannot sell 6 Side by Side items for 550$. We can provide the fridges that he paid for by price. We do not have 6 Side by sides that he could have even boughten. At this time I can give the customer the...

fridges he paid for being 6 freezer top fridges.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was looking for specific side by side fridges that I had bought 1.5 months ago.
I bought the side by side fridge and not the top Freezer fridges. I have receipt for what they sold for the $550 price.
They company always gets the side by side fridges. The request is to honor what I paid for at their store. Please let me know when they will have the side by side fridge available and deliver the fridges per what I had paid for.

Initial Business Response /* (1000, 8, 2015/12/03) */
I was informed this matter was resolved. If it is not resolved then I can exchange the item.
Initial Consumer Rebuttal /* (3000, 10, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem...

was obviously not resolved since the company's repairman never showed up and then the company refused to answer my phone calls or return my voicemail.
I had to go buy another machine and also pay for them to remove your broken machine, so as I articulated originally, I want a refund of $230. Your company had 2 months to fix the problem, yet failed to do so.
Final Consumer Response /* (3000, 18, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I only want a refund. I'm not sure how long you expect me to wait for your repair guy. Or how long you'd expect me to go without a functioning washing machine while you wAited to call me back. Or how long you'd expect me to keep a broken machine hoping that you would eventually answer my phone call. Your company ripped me off then tried to avoid me by not answering the phone. No excuse for that.
Final Business Response /* (4000, 16, 2015/12/17) */
I cannot refund or exchange for an item I will not get back. You got rid of the item which means that you cannot give it back for money back. There is nothing I can do without the machine.

Initial Business Response /* (1000, 5, 2015/09/04) */
We have sent out the fridge for delivery & [redacted]'s wife [redacted] asked us to take it back to the store as they got a new fridge. We have explained to [redacted] that when his wife was in here all sales are final we are more then happy to give them store...

credit.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept their response as it is a blatant lie. Nobody delivered anything. I would ask the Revdex.com to ask the company A) what was the date they say they delivered the unit (they should have a log of deliveries on record), and B) if a customer refuses a delivery of a product, it is necessary for the deliverer to have that person sign a form stating they have refused delivery and the reason why. I would love to see how they're going to produce that. I will supply more information to the Revdex.com after I see their reply. For the time being, that is all I would ask.
Final Business Response /* (1000, 11, 2015/09/25) */
[redacted] I have sent that fridge out for delivery & you have refused it now twice & per the warranty agreement that your wife had signed all sales are final we will be happy to give you in store credit

Initial Business Response /* (1000, 12, 2015/09/04) */
All sales are final is the company policy & Ms. [redacted] agreed to that before she left the store. There was a scratch in the fridge door when she bought it as we are a scratch & dent store we dont sell new items here
Initial Consumer...

Rebuttal /* (3000, 14, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I certainly understand it had some minor scratches when we purchased it, which is why my husband John took a photo of the refrigerator at the showroom the day he purchased it (see attached photo). He sent the photo to me to show the condition before he purchased it, since I was not there. The photo clearly shows that the freezer door did not have the large dent it had when it was delivered. The delivery men from Shade Tree tore a 3" hole in our exterior screen door when they brought the refrigerator into the house, which we are willing to repair at our cost, if they will follow through and replace the freezer door. I have tried at least 6 times during June, July & August to reach the General Manager to find out when the door would be replaced. Each time the salesperson has told me that he is not in the office, and does not have time to return customer calls. I have spoken with someone named "Chelsea" and someone else named "April" a number of times, both had stated that the replacement door was "on order". When I spoke with "April" in August, she said that the door had come in, but the color was black instead of stainless, so she would see that it was exchanged. When I contacted her the following week to find out when the stainless door would be in, she said that the delivery truck had been stolen and that they were working with the insurance adjuster, so there was no way to know when it would be there. I asked that the manager "Chelsea" call me back, but I have not received a call from her. There has been a lot of miscommunication from the staff at Shade Tree. It could be cleared up if the General Manager would contact me directly, to discuss the facts and find a reasonable solution. I own a couple of rental homes, and my husband John is a residential remodeling contractor. We have purchased many used appliances over the years, and never had this kind of experience before. We would like to work with Shade Tree to resolve this soon, rather than filing a court claim.
Final Business Response /* (4000, 18, 2015/09/25) */
All sales are final & the customer know's this per the warranty. Sandy knew that the fridge was scratched up a bit due to this is a scratch & dent store we dont sell new however if she is unhappy with the fridge we are move then willing for her to return the fridge & we will credit her acct in store