Shade Tree Appliance

Initial Business Response /* (1000, 5, 2015/05/14) */
We do not offer refunds. Our service tech has been trying to get in touch with this customer to get a repair with no return calls. No one was rude and uncaring we did our job by taking the call and forwarding it to the person who needs to repair...

it. This customer has had this item for six months already. A repair is all we will offer and that is that.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are not telling the truth! They don't return calls they have had me wait three times all day with no call no show. Not the common courtesy to say we can't make it. The fridge has went on the blink three times costing me wasted food and lots of anguish.The manager laughed when I explained my hardship. If you won't service the fridge or give me my $ back what am I to do? They never return calls and every time they have they don't show for repair. The repair man said he ran out of gas. Then never showed the following two appointments. I don't want any more lies just my $ returned so I can buy something that works!
Final Consumer Response /* (3000, 11, 2015/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Company has given me a defective refrigerator which has caused me lots of food spoilage and lots of grief. I have a father that has had a stroke and I have to buy food daily because my fridge doesn't work and it's going on two months. Not only that I have had many problem with the until about four times reprogramming it and having the tech out. I had to put the pieces back together he left on the floor. They made appointments on three occasions and never called or showed. I let the office manager know she isn't the most helpful person she acts like I have wronged her instead of the other way around. This is the biggest nightmare ever! I just want my money so I can buy a working fridge.
Final Business Response /* (4000, 13, 2015/05/27) */
I have already tried telling this customer many times we do not offer refunds. We can fix the item or exchange the item. I have explained this and the customer does not want to except it. There is nothing more I can do.

Initial Business Response /* (1000, 8, 2015/11/06) */
This Matter has already been dealt with.
Initial Consumer Rebuttal /* (3000, 10, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Today is November 9 and I still have a non- working refrigerator....

The fridge cools to about 50 degrees. I have thrown away more than $600 in food and have to go to the grocery store daily because I am not able to keep anything besides water and pop in the fridge. I have not heard from Shade Tree since I called to tell them this THIRD refrigerator/freezer was not cooling. There has been no attempt by Shade Tree to deal with this and this has definitely NOT been resolved. At this point I feel that there should be some compensation as well for my loss of food, inconvenience of not being able to keep anything in the refrigerator and length of time I have been without a refrigerator.

Initial Business Response /* (1000, 5, 2015/09/25) */
I have personally been dealing with this matter & I had informed [redacted] that getting this fixed on her own free will void her warranty as she signed it in the store & agreed to the terms. we still have her warranty that's good for any other...

repairs.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I felt forced to have to go to an outside company to repair the machine as Shade Tree seemed to have no intention of sticking to their end of the warranty. Then I read on line this is a chronic problem. They say they will show up to fix the machine and then bother to show up. I think they wait so long you get frustrated and void the warranty yourself. It is true, I signed the warranty but was under the impression they would act on it if need be. I am grateful they SAY they will still honor my warranty still. I just have to hope nothing else goes wrong. Buyer Be Ware! Warranty's are only worth something if Seller does what they say they will.
Final Consumer Response /* (2000, 8, 2015/09/30) */

Initial Business Response /* (1000, 5, 2015/07/08) */
Our invoice state that ALL SALES ARE FINAL. The only thing I can do is honor the warranty. Our service technician we had was let go due to problems like this of him not completing what we were told was completed. We have a new service tech...

starting next week and will have the item fixed then.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is now Wednesday, July 15, 2015, and we still haven't received a phone call from Shade Tree Appliance letting us know when they will come out to fix our broken refrigerator as they stated they would do. I've done some more research as I've waited for them to call and apparently this is common practice for Shade Tree. They sell appliances that don't work and then they don't come out to fix the appliances they sold even though they sell their appliances with 1 year warranties. In fact, they pretty much just ignore their customers once they make a sale ... just look at the following link to see other complaints against Shade Tree Appliance (formerly known as Optimum Appliance and Recycling):
https://plus.google.com/+ShadeTreeApplianceRecyclingIncBigLake/about
And then you can look at these links to see 32 complaints against Shade Tree Appliance that were already registered with the Revdex.com:
http://www.Revdex.com.org/minnesota/business-reviews/appliances-major-dealers/op...⇄ /> http://www.Revdex.com.org/minnesota/business-reviews/appliances-major-dealers/sh...⇄ /> After seeing how many other people have had the same problem with Shade Tree Appliance that I am having I don't believe Shade Tree will ever fix my refrigerator. They will probably never even call me. I am tired of all of their excuses and being jerked around by such a shady company. I will accept nothing less than getting my money back.
I have attached 2 documents listing complaints against Shade Tree Appliance so you can see that other people have had the same kind of problem I am having with Shade Tree. Again, I am demanding my money back. I will accept nothing less.
Final Consumer Response /* (3000, 11, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I cannot accept Shade Tree's response.
It has been over 5 months since I purchased this refrigerator and I have been trying to get Shade Tree Appliance to honor their 1 year warranty and fix the refrigerator for most of those 5 months because the refrigerator stopped working after I had it for just a couple of weeks. At this point Shade Tree Appliance hasn't shown any indication that they will ever fix my refrigerator. They say they will fix the refrigerator and they say they will honor their warranty, yet they still haven't called me to schedule someone to come out and repair my refrigerator. They have almost never called me back since I started calling them to fix my refrigerator and they have always had an excuse. I am tired of being treated this way. If a business sells a product with a warranty they need to truly honor that warranty instead of just saying they will honor the warranty and then doing nothing. Shade Tree Appliance says that they have had problems with their repairman and have let him go because of those problems. Perhaps that is true, but that is Shade Tree's problem, not their customers problem. And complaints filed against Shade Tree Appliance (formerly Optimum Appliance) go back to March, 2013. If the repairman was really the problem why did it take Shade Tree over 2 years to get rid of him? I don't think it is fair at all that I should have to wait any longer for Shade Tree to fix my refrigerator as I have already waited 5 months. I have no trust that Shade Tree Appliance will ever honor their warranty and I am still demanding them to take back this broken refrigerator and give me my money back.
Final Business Response /* (4000, 13, 2015/07/27) */
The service technician that was causing the issue only worked here for roughly 8-9 months. This customer did not buy anything from us over two years ago. We are doing our best to get matters resolved.

Initial Business Response /* (1000, 8, 2015/11/06) */
We do have a set repair date scheduled for you personally from our GM. If the GM can not repair it you will get an exchange of different appliances.
Initial Consumer Rebuttal /* (3000, 10, 2015/11/12) */
(The consumer indicated he/she DID...

NOT accept the response from the business.)
Today was the scheduled day for repair of our appliances. It is now 5pm and we have not seen or heard from the GM. I called Shade Tree at about 4:15pm today and of course, the call went to voice mail. On Nov 5th when I called to get some help again, I overheard one of the staff say, "The area code is 320,it's probably those [redacted]." The it never put the call on hold. They are blatantly screening calls. They are open until 8pm, so there is still some time. They are still showing appliances on Craigs List that fall into our price range(what we spent)so and exchange could be made. We do not want this case closed.

Initial Business Response /* (1000, 11, 2015/09/04) */
I have explained to [redacted] that she had a bad water line in here house & we aren't responsible for that. I also sent my service guy out there & She wasn't home. We made two attempts without payment. She also returned the dishwasher & don't want...

in store credit just asked for us to recycle it at no cost. We where glad that we could help recycle it at no charge