Shaggy Dog

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me They gave me a full refund on the cancelation fee and refunded me the that they owe me Sincerely, [redacted]

A representative, [redacted] spoke w/ the customer on 8-22-At that time *** offered to split the Early termination fee with the customerShe agreed to pay half If you have any further questions, please feel free to call me at ###-###-#### Regards, [redacted] CT District Admin and Operations Supervisor

[redacted] has been our customer since December 31, and entered into a protected price agreement with in October, As you may know, protected price plans are set daily, based on wholesale and hedging costs and other market factors In order to secure that ceiling price, we have to purchase hedging protection on the day of a customer’s agreement to a protected price agreement Someone who enters into a protected plan agreement in December may receive a different ceiling price than someone who enters into a protected price plan in August, depending on these factors On October 24, [redacted] entered into a protected price agreement for the period October 24, through October 31, His acceptance of the ceiling price plan, including the terms and conditions of the program, was recorded with his permission and a confirmation letter mailed On multiple occasions we have had conversations with [redacted] regarding pricing and competitor offers he received to become their new customer and explained new account offers We have reviewed [redacted] price acceptance recording, confirmation letter, and all recorded conversations discussing price since he accepted his protected price agreement Based on our review, we are of the belief that fuel oil pricing was within the guidelines of [redacted] pricing agreement and that the terms and conditions of the program were clearly disclosed [redacted] agreement states the actual delivered price, which includes the cost of the ceiling protection, will vary based on market conditions, including but not limited to, product availability, wholesale cost and other factors [redacted] account has been terminated and referred for collection

I have forwarded this complaint to the supervisor for our NY districtThey will be contacting the customer and response will be sent to Revdex.com Thank you, [redacted] Admin / Operations Supervisor CT District Petro

I have reached out to the customer and left my direct phone number to give me a call back to resolveI have removed the ETF from the account Regards, [redacted] Admin/Operations Supervisor office: ###-###-#### [redacted] Petro CT- HOD #

Our general manager spoke with Mrs [redacted] on 1-28-We are currently trying to reach an amicable solution with the customer At this time, we are waiting for Mrs [redacted] to provide us with some additional information pertaining to the claim and once received we will try to resolve directly with customer If you have any other questions related to this complaint, please contact me directly [redacted] office : [redacted]

I have spoken to the custome regarding their complaintI have agreed to bill the one delivery at cost to the customer and close out the account with no further automatic deliveriesThe customer has agreed and has my direct contact should they have any questions Regards, Kim P [redacted] CT District Admin& Operations Supervisor [email protected]

I have reached out to this customer and given my direct phone number to call me back to try and resolve this dispute Regards, Kimberly Petrone Admin/Operations Supervisor office: ###-###-#### [email protected] Petro CT- HOD #

I have reached out directly to the customer in an attempt to see if we can come to some sort of resolution
I have left my direct office line and look forward to hearing back from the consumer
If there are any additional questions, please contact me directly
Kim P***
CT District
Operations and Administrative Supervisor
###-###-####

I have sent this to a supervisor in our *** office who is goign to reach out to the customer to try and resolve dispute
*** ***
Admin/Operations Supervisor
office: ###-###-####
***
Petro CT- HOD #

Revdex.com:
No one as contacted me as yet but will update when they have done so and if the situation is resolved *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10048397, and find that this resolution is satisfactory to me
Kimberly - Do I mail the check to the address in New Haven shown on the invoice that you sent me, or do I send it to the billing address in Newark, NJ?
Sincerely,
Jennifer Merritt

Good afternoon,
I was able to speak with *** today and address his issuesThe resolution I presented *** *** was agreeable toHe has my direct contact if he has any further questions
Please contact me if you need any further information
Regards,
*** ***Petro - CT
***

Do not enter into a contract with Petro oil and gas company! I have been using my gas because they refuse to lower my rate from $per gallonThey tell me I have to take an automatic delivery or they will charge me a cancellation fee of $( on the phone they said the cancellation was $and then they changed it) They are as crooked as they come! I am charged for a contract $and have had no tune upsThe whole time we were sick with the flu they were harassing us to take a delivery, knocking on the door calling all phones, I am MAD!!!!

I have left a message in regards to this complaint for the customer to call back to resolveI have removed the fees from the account I am waiting for customer to call me back
Regards,
*** ***
Admin & Operations Supervisor
href="mailto:[email protected]">***
203-985-

Please see notes for resolution wiht the customer:
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*** *** called me back to discuss her complaint and why she reached out to Revdex.comShe explained that she was not aware of the ETF and it was not explained to her correctlyShe was not aware that by not paying her invoice she would be charged the ETFExplained that it was read to her on the verbal acceptance of the PPP and also on the confirmation letter she receivedShe stated that the only reason she was not paying the invoice was because she was not happy with the service provided to herShe complained that she had multiple calls of No Heat and we never addressed the issue of her not having equal heat thru the houseShe said she covered that with CS reps and with Techs but it was never addressed and she paid for a service agreement that she never got a benefit forAgreed to credit back the S/C and ETF to resolve the issueShe accepted and made postdated payments with me for $Customer thanked me for resolving complaint and she will contact Revdex.com to update her complaint. ***
Regards,
*** ***
CT District
Admin/ Operations Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me
They agreed to credit my account fully! Thank you so much!!
Sincerely,
*** ***

A supervisor in the local office has spoken with this customer and resolved the issue
If you have any further questions, please feel free to reach out to me directly
Regards,
*** ***
Admin & Operation
Supervisor
CT District
***
***

I have reached out to this customer and given my direct phone number to call me back to try and resolve this dispute
Regards,
"margin: 0in 0in 0pt;" class="MsoNormal">Kimberly Petrone Admin/Operations Supervisor office: ###-###-#### [email protected] Petro CT- HOD #

The local office spoke wtih the customer regarding the price they had agreed to and came to a resolution on how to  handle previous delivery price.
 
If there is anything else needed in regards to this complaint please feel free to contact me directly....


 
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