Shaggy Dog

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I have received a letter from Petro stating I no longer have a balance, and a transaction report stating the same.  Also, the  xxxxxxx Credit Service phone calls have stopped.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that...

this resolution is satisfactory to me.
They gave me a full refund on the cancelation fee and refunded me the 125 that they owe me.
Sincerely,
[redacted]

Our general manager spoke with  Mrs. [redacted] on 1-28-2015. We are currently trying to reach an amicable solution with the customer.  At this time, we are waiting for Mrs. [redacted] to provide us with some additional information pertaining to the claim and once...

received we will try to resolve directly with customer.
If you have any other questions related to this complaint, please contact me directly.
 
[redacted]
[redacted]
office : [redacted]

We have reached out to the customer regarding the complaint. We have come to an amicable resolution. The customer let us know he will be contacting Revdex.com to confer that we have resolved it to his satisfaction .
If there are any questions, please feel free to contact me directly...


 
Regards,
 
[redacted]
CT District Admin & Operations Supervisor
###-###-####

I have forwarded this complaint to the supervisor for our NY district. They will be contacting the customer and response will be sent to Revdex.com.
 
Thank you,
 
[redacted]
Admin / Operations Supervisor CT District
Petro

A representative, [redacted] spoke w/ the customer on...

8-22-2014. At that time [redacted] offered to split the Early termination fee with the customer. She agreed to pay half.
 
If you have any further questions, please feel free to call me at ###-###-####.
 
Regards,
 
[redacted]
CT District
Admin and Operations Supervisor

We are going to reach out to this customer to discuss the plan as well as options for moving forward.
If you have any specific questions, please feel free to contact me.
 
Regards,
 
[redacted]  [redacted]
Petro Home Services
CT...

District
Admin & Operations Supervisor
[redacted]

We have reached out to Mrs. [redacted] regarding complaints and after discussing options have  closed out the account based on customer's request.
At this time, we believe Mrs. [redacted] is satisfied with the resolution. She will not be responsible for any additional fees....


 
Thanks,
[redacted]
[redacted]

The field service supervisor in this area has contacted the customer and is trying to come to resolution on this matter. If there are any additional questions at this time, please feel free to contact me.
Regards,
 
[redacted]
href="mailto:[email protected]">[redacted]
[redacted]

I have spoken to the custome regarding their complaint. I have agreed to bill the one delivery at cost to the customer and close out the account with no further automatic deliveries. The customer has agreed and has my direct contact should they have any questions ....


 
Regards,
 
Kim P[redacted]
CT District
Admin& Operations Supervisor
[email protected]

I have reached out to the customer and left my direct phone number to give  me a call back to resolve. I have removed the ETF from the account.
 
Regards,
[redacted] Admin/Operations Supervisor office: ###-###-#### [redacted] Petro CT- HOD #183

[redacted] has been our customer since December 31, 2012 and entered into a protected price agreement with in October, 2014.  As you may know,...

protected price plans are set daily, based on wholesale and hedging costs and other market factors.   In order to secure that ceiling price, we have to purchase hedging protection on the day of a customer’s agreement to a protected price agreement.   Someone who enters into a protected plan agreement in December may receive a different ceiling price than someone who enters into a protected price plan in August, depending on these factors.
On October 24, 2014 [redacted] entered into a protected price agreement for the period October 24, 204 through October 31, 2015.  His acceptance of the ceiling price plan, including the terms and conditions of the program, was recorded with his permission and a confirmation letter mailed.
On multiple occasions we have had conversations with [redacted] regarding pricing and competitor offers he received to become their new customer and explained new account offers. 
We have reviewed [redacted] price acceptance recording, confirmation letter, and all recorded conversations discussing price since he accepted his protected price agreement.  Based on our review, we are of the belief that fuel oil pricing was within the guidelines of [redacted] pricing agreement and that the terms and conditions of the program were clearly disclosed. [redacted] agreement states the actual delivered price, which includes the cost of the ceiling protection, will vary based on market conditions, including but not limited to, product availability, wholesale cost and other factors. 
[redacted] account has been terminated and referred for collection.