Shah Financial Services

I called this customer to refund her, and she couldnt talk at that time (She was taking care of two babies) have not heard back from customer and did provide a cell number to callWe are refunding this customer and still sending the product

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

On Wed, Mar 29, at 7:PM, Rose [redacted] < [redacted] > wrote:Hi BradleyJust wanted to let you know that I finally received the product I purchased from GiftWorksPlus finally today after a monthProduct was what I orderedI have seen where other people have had issues with this company also for some of the same reasonsIt's good to know that if this happens to any others we have the Revdex.com to turn toThanks so much for helping me!

I apologize for this delay in shippingYour order did ship todayThe shipping/tracking is USPS We have doubled our orders this year and did not see this coming which caused our delay in shippingI apologize for this inconvenience and made this aware to our whole teamPlease contact myself if you have any further questionsI did give you a call and emailed you as well that has my contact informationDuring this process we did keep in contact and let you know your order was in productionI did speak with [redacted] and she got the order in againVery sorry for this inconvenience

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as the order is received by next Friday, October 9, Regards, [redacted]

Good Morning Bradley, Last week I received an email from you stating my Revdex.com Complaint was closed due to no response from Giftworks I wanted to let you know that after I received your email, I received an email from Giftworks stating my package was scheduled to be delivered It was delivered and receivedThank you, Sally ***

Talked to Ms Morris, myself on December 21, I was the person whom sold her the frame, I understand what she is looking for I refunded her and also made her frame the exact way she wanted it We are really sorry, we designed it wrong. Thank You Wendy ***

I have called many times no answer and not able to leave a messageWe dint have the order in our system, not sure if it's the complainant's namePlease email me directly *** so I can quickly refund and still send the otderI am soory this happen. Thanks Wendy

This was taken care of, weeks agoThank You

This order was shippedTracking is as follows MAILED 10/23/15-USPSThis order only shows Alaina was orderedI will have this shipped again including 2nd daughterAlso will refund customerWill call customer to get Credit Card number

On Thu, Dec at 1:PM , Vrybizzy wrote:I received the merchandise todayThis matter is now resolved. Amy ***

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
They fixed the problem and I received the frame I ordered In time for Christmas.
Regards,
Amanda ***

---------- Forwarded message ----------From: ALAN ***Date: Sat, Jan 6, at 5:PMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: Revdex.com I have finally be able to contact Gift Works plus
and have received the product I ordered on 01/06/18.Please close my caseI just wish I would have received prior to Christmas.Thanks for your assistance.Al

---------- Forwarded message ----------From: Date: Fri, Feb 17, at 6:AMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: Revdex.com Hello,I finally got a hold of someone last week and they have
helped to resolve the issueI received the missing frame this MondayThank you.TonySent from my iPhone

On Sat, Dec 24, 2016 at 2:16 PM, Megan [redacted] <[redacted]> wrote:Hello,I wanted to let you know that Gift Works Plus shipped and I received the proper goods. Thank you for your assistance in this matter.Best,Megan [redacted]Sent from my iPhone

Good Afternoon Dante!I spoke with Mary in regards to this order and she did say that she has done a full refund to your card for this today. I  apologize for the inconvenience. Please contact us if you have any further issues! Thank You! Shannon[redacted]

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good Morning Bradley, Last week I received an email from you stating my Revdex.com Complaint was closed due to no response from Giftworks.  I wanted to let you know that after I received your email, I received an email from Giftworks stating my package was scheduled to be delivered.  It was...

delivered and received. Thank you, Sally [redacted]

On Wed, Mar 29, 2017 at 7:01 PM, Rose [redacted] <[redacted]> wrote:Hi BradleyJust wanted to let you know that I finally received the product I purchased from GiftWorksPlus finally today after a month. Product was what I ordered. I have seen where other people have had...

issues with this company also for some of the same reasons. It's good to know that if this happens to any others we have the Revdex.com to turn to. Thanks so much for helping me!

I apologize for this delay in shipping. Your order did ship today. The shipping/tracking is USPS 9405510200829753256979. We have doubled our orders this year and did not see this coming which caused our delay in shipping. I apologize for this inconvenience and made this aware to our whole...

team. Please contact myself if you have any further questions. I did give you a call and emailed you as well that has my contact information. During this process we did keep in contact and let you know your order was in production. I did speak with [redacted] and she got the order in again. Very sorry for this inconvenience.