Dear Mr***,Thank you for your email reply and additional information.I will follow up on this with the hotel manager and get back with you as quickly as possibleI received an update from the hotel manager of the Best Western PLUS Northshore Inn in [redacted] , ** I will post it below for your reviewThe hotel will not respond further and the guest will not be reimbursed Please let me know if there is anything further you needHotel’s response: This [redacted] , the front desk manager of the Best Western Plus I tried to get a hold of [redacted] but she did not answer We have pictures to prove that the guest damaged all of the linens and stained the mattress that night The mattress plus the linens cost a lot more than the $we decided to charge him We do not want to reimburse him for the damages he caused to our roomThe reason no housekeeping went to go clean the room that early in the morning (he first came to the front desk between 2am-6am) was because we don't have housekeepers 24/Our housekeepers get to work at 9am on weekendsNo one was able to go into the room to clean the vomit up for him He waited until after 9am to even take the sheets off the bedThere was no way our housekeepers could've gotten into that room before the stain set in- [redacted] Sincerely, [redacted] ***Best Western International
Dear Mr***, Thank you for your responseI understand your position in not accepting my Travel Card offerAgain, I sincerely apologize for the negative experience you encountered at this locationWhat I can do is send you a $refund check instead of the Travel CardPlease provide me with your mailing address to send the check right away Thank you kindly in advance Sincerely, [redacted] Best Western International
File [redacted] Dear Ms [redacted] , Thank you for your message regarding your reservation with the Best Western Anderson Inn in Anderson, CA I sincerely apologize for this unfortunate situation.After further review, there are no reservation system errors when booking on bestwestern.com The reservation was made on 3/for arrival date 3/for night.Our records show that an email confirmation was sent on 3/to the following email address: [redacted] @gmail.comThe hotel held the room in good faith and will not be issuing a refund for the chargePlease let our office know if you have any further questions or concerns.Sincerely, Elizabeth C [redacted] Best Western International
Complaint ID [redacted] File #150430-8029Dear MrRinaldi,Thank you for your feedback regarding your stay with one of our Best Western properties.To further assist you with your concerns, please provide me with the name and location of the Best Western hotel as well as the exact arrival date of your stay.Thank you kindly in advance and looking forward to hearing back from you.Sincerely, [redacted] ***Best Western International
File [redacted] Dear [redacted] Thank you for contacting our office through the Revdex.com regarding your experience with the Best Western [redacted] *** I reviewed the case file ( [redacted] ) and our records indicate that this matter has been resolved with a total amount of 21,points in which you accepted.Thank you again for allowing our office to assist you with this matter.Sincerely, [redacted] ***Best Western International
File [redacted] Dear Mrs***,Thank you again for talking my call It was a pleasure to speak you and assist you with this matter.Thank you kindly for accepting the $check offer and it will be sent to you as quickly as possible.If you have any additional questions or feedback, please do not hesitate to contact me directly.Sincerely,Elizabeth ColeBest Western International
File [redacted] Dear Ms [redacted] ,Thank you for contacting our office with your concerns To further assist you with this matter, please contact me directly at [redacted] .I need to confirm the name and location of the Best Western property Thank you kindly in advance and looking forward to hearing back from you.Sincerely, [redacted] ***Best Western International
The email confirm I have from hotel states my card was to be charged immediately in December when reservation was madeHotel did not charge card immediatelyThey also did not leave voicemail specifying they were canceling reservation on day of check-in, so we drove hours for nothing as hotel refused to put us up in a room when we got there
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
File [redacted] Dear Ms [redacted] ,Thank you for your additional comments to our office regarding how your complaint has been handled I am deeply sorry that this was not handled for you in timely and effecient manner I would also like to apologize for the unfornate issue with the original reservation and hotel We do appreciate your business and I truely hope that you will give our Brand another oppportunity to accommodate you.The check has been sent on March 25th and made out for the amount of $185.00, Check number [redacted] .Please let me know if the check was received or if you have any other concerns regarding this matter.Again, thank you for allowing us the opportunity to resolve this for you.Sincerely, [redacted] ***Best Western International
Dear Mr**,Thank you for your feeback regarding your stay at one of our Best Western properties To better assist you with your Rewards account, please contact our Rewards Department at [redacted] .Thank you in advance.Sincerely, [redacted] ***Best Western International
But it does A standard room means just that a standard room Any room that would not be a suite, or a specialty room such as a ocean view I did not care if it was a single, double or a king I just need a room So there for the denial is not justified Standard room is just the cheapest room you have Besides suites, ocean/city views what else do you consider a non-standard room? Obviously this is just another excuse not to honor your guarantee I called the motel after booking with the company to verify I do have a room, and they said I have a standard room queen size beds non-smoking which is called a standard room Your website is now $ which is the cheapest fair at the motel I paid dollars for the same exact room, so I am entitled to the guarantee to be honored
Complaint ID [redacted] File [redacted] Dear Mr [redacted] ,Thank you for your feedback regarding your recent stay with one of our Best Western Hotel's I sincerely apologize for the negative experience.To better assist you with your complaint, please provide me with the name and location of the property.Thank you kindly in advance.Sincerely, [redacted] ***Best Western International
File 160629-Dear Mr [redacted] , Thank you for contacting the Better Busines Bureau regarding your experience with the Best Western Lakewood in Lakewood, WAI sincerely apologize that this situation was not handled as you wish it had I will be sending you a refund check for the amount of $9.00.The check will be sent to the following address: [redacted] ** [redacted] Thank you again for allowing me to assist you with this matterPlease let me know if you have any further questions for concernsSincerely, Elizabeth C [redacted] Best Western International
File [redacted] -***Dear Mr***,Thank you for contacting the Revdex.com regarding your experience with a Best Western property.To better assist you with this matter, please provide tne name and location of the Best Western Hotel.Thank you kindly in advance and I look forward to hearing back from you.Sincerely, [redacted] ***Best Western International
Dear [redacted] ,Thank you for contacting the Revdex.com regarding your recent stay with the [redacted] **I sincerely apologize for this unfortunate incident.I am sorry that our office is unable to assist with this matter furtherThe hotel has a strict smoking policy in which they are adhearing to in this case.Sincerely, [redacted] ***Best Western International
File [redacted] This has been resolved with Mr [redacted] We contacted him earlier today The claim has been approved and the rate has been changed for his upcoming stayMr [redacted] will also receive the $Travel Card 2-weeks after his stayPlease let our office know if further assistance is needed.Sincerely, Elizabeth C [redacted] Best Western International [redacted]
Dear Mr***, Thank you for submitting your concerns with the Revdex.com regarding your stay with the BEST WESTERN PLUS [redacted] & Suites located in Houston, TX I sincerely apologize for the dissatisfaction of your stay As a good will gesture from our office, I would like to send you a Best Western Travel Card for the amount of $ You may use the gift card at any Best Western location and the card will not expire or depreciate in value Please contact me directly at ***-***- [redacted] or email to [redacted] to accept my offer I look forward to hearing from you soon Sincerely, [redacted] Best Western International
File [redacted] Revdex.com Complaint ID # [redacted] Best Western PLUS [redacted] Dear [redacted] ,I received another update from the hotel manager and they have assured our office that you have been contacted directly and they will be sending you a refund check in the amount of $298.59.Please let our office know if further asssitance is needed.Sincerely, [redacted] ***Best Western International [redacted]
Dear Mr***,Thank you for your email reply and additional information.I will follow up on this with the hotel manager and get back with you as quickly as possibleI received an update from the hotel manager of the Best Western PLUS Northshore Inn in [redacted] , ** I will post it below for your reviewThe hotel will not respond further and the guest will not be reimbursed Please let me know if there is anything further you needHotel’s response: This [redacted] , the front desk manager of the Best Western Plus I tried to get a hold of [redacted] but she did not answer We have pictures to prove that the guest damaged all of the linens and stained the mattress that night The mattress plus the linens cost a lot more than the $we decided to charge him We do not want to reimburse him for the damages he caused to our roomThe reason no housekeeping went to go clean the room that early in the morning (he first came to the front desk between 2am-6am) was because we don't have housekeepers 24/Our housekeepers get to work at 9am on weekendsNo one was able to go into the room to clean the vomit up for him He waited until after 9am to even take the sheets off the bedThere was no way our housekeepers could've gotten into that room before the stain set in- [redacted] Sincerely, [redacted] ***Best Western International
Dear Mr***, Thank you for your responseI understand your position in not accepting my Travel Card offerAgain, I sincerely apologize for the negative experience you encountered at this locationWhat I can do is send you a $refund check instead of the Travel CardPlease provide me with your mailing address to send the check right away Thank you kindly in advance Sincerely, [redacted] Best Western International
File [redacted] Dear Ms [redacted] , Thank you for your message regarding your reservation with the Best Western Anderson Inn in Anderson, CA I sincerely apologize for this unfortunate situation.After further review, there are no reservation system errors when booking on bestwestern.com The reservation was made on 3/for arrival date 3/for night.Our records show that an email confirmation was sent on 3/to the following email address: [redacted] @gmail.comThe hotel held the room in good faith and will not be issuing a refund for the chargePlease let our office know if you have any further questions or concerns.Sincerely, Elizabeth C [redacted] Best Western International
Complaint ID [redacted] File #150430-8029Dear MrRinaldi,Thank you for your feedback regarding your stay with one of our Best Western properties.To further assist you with your concerns, please provide me with the name and location of the Best Western hotel as well as the exact arrival date of your stay.Thank you kindly in advance and looking forward to hearing back from you.Sincerely, [redacted] ***Best Western International
File [redacted] Dear [redacted] Thank you for contacting our office through the Revdex.com regarding your experience with the Best Western [redacted] *** I reviewed the case file ( [redacted] ) and our records indicate that this matter has been resolved with a total amount of 21,points in which you accepted.Thank you again for allowing our office to assist you with this matter.Sincerely, [redacted] ***Best Western International
File [redacted] Dear Mrs***,Thank you again for talking my call It was a pleasure to speak you and assist you with this matter.Thank you kindly for accepting the $check offer and it will be sent to you as quickly as possible.If you have any additional questions or feedback, please do not hesitate to contact me directly.Sincerely,Elizabeth ColeBest Western International
File [redacted] Dear Ms [redacted] ,Thank you for contacting our office with your concerns To further assist you with this matter, please contact me directly at [redacted] .I need to confirm the name and location of the Best Western property Thank you kindly in advance and looking forward to hearing back from you.Sincerely, [redacted] ***Best Western International
The email confirm I have from hotel states my card was to be charged immediately in December when reservation was madeHotel did not charge card immediatelyThey also did not leave voicemail specifying they were canceling reservation on day of check-in, so we drove hours for nothing as hotel refused to put us up in a room when we got there
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
File [redacted] Dear Ms [redacted] ,Thank you for your additional comments to our office regarding how your complaint has been handled I am deeply sorry that this was not handled for you in timely and effecient manner I would also like to apologize for the unfornate issue with the original reservation and hotel We do appreciate your business and I truely hope that you will give our Brand another oppportunity to accommodate you.The check has been sent on March 25th and made out for the amount of $185.00, Check number [redacted] .Please let me know if the check was received or if you have any other concerns regarding this matter.Again, thank you for allowing us the opportunity to resolve this for you.Sincerely, [redacted] ***Best Western International
Dear Mr**,Thank you for your feeback regarding your stay at one of our Best Western properties To better assist you with your Rewards account, please contact our Rewards Department at [redacted] .Thank you in advance.Sincerely, [redacted] ***Best Western International
But it does A standard room means just that a standard room Any room that would not be a suite, or a specialty room such as a ocean view I did not care if it was a single, double or a king I just need a room So there for the denial is not justified Standard room is just the cheapest room you have Besides suites, ocean/city views what else do you consider a non-standard room? Obviously this is just another excuse not to honor your guarantee I called the motel after booking with the company to verify I do have a room, and they said I have a standard room queen size beds non-smoking which is called a standard room Your website is now $ which is the cheapest fair at the motel I paid dollars for the same exact room, so I am entitled to the guarantee to be honored
Complaint ID [redacted] File [redacted] Dear Mr [redacted] ,Thank you for your feedback regarding your recent stay with one of our Best Western Hotel's I sincerely apologize for the negative experience.To better assist you with your complaint, please provide me with the name and location of the property.Thank you kindly in advance.Sincerely, [redacted] ***Best Western International
File 160629-Dear Mr [redacted] , Thank you for contacting the Better Busines Bureau regarding your experience with the Best Western Lakewood in Lakewood, WAI sincerely apologize that this situation was not handled as you wish it had I will be sending you a refund check for the amount of $9.00.The check will be sent to the following address: [redacted] ** [redacted] Thank you again for allowing me to assist you with this matterPlease let me know if you have any further questions for concernsSincerely, Elizabeth C [redacted] Best Western International
File [redacted] -***Dear Mr***,Thank you for contacting the Revdex.com regarding your experience with a Best Western property.To better assist you with this matter, please provide tne name and location of the Best Western Hotel.Thank you kindly in advance and I look forward to hearing back from you.Sincerely, [redacted] ***Best Western International
Dear [redacted] ,Thank you for contacting the Revdex.com regarding your recent stay with the [redacted] **I sincerely apologize for this unfortunate incident.I am sorry that our office is unable to assist with this matter furtherThe hotel has a strict smoking policy in which they are adhearing to in this case.Sincerely, [redacted] ***Best Western International
File [redacted] This has been resolved with Mr [redacted] We contacted him earlier today The claim has been approved and the rate has been changed for his upcoming stayMr [redacted] will also receive the $Travel Card 2-weeks after his stayPlease let our office know if further assistance is needed.Sincerely, Elizabeth C [redacted] Best Western International [redacted]
Dear Mr***, Thank you for submitting your concerns with the Revdex.com regarding your stay with the BEST WESTERN PLUS [redacted] & Suites located in Houston, TX I sincerely apologize for the dissatisfaction of your stay As a good will gesture from our office, I would like to send you a Best Western Travel Card for the amount of $ You may use the gift card at any Best Western location and the card will not expire or depreciate in value Please contact me directly at ***-***- [redacted] or email to [redacted] to accept my offer I look forward to hearing from you soon Sincerely, [redacted] Best Western International
File [redacted] No further reply will be givenThe guest will work with her credit card company Elizabeth C [redacted] Best Western International
File [redacted] Revdex.com Complaint ID # [redacted] Best Western PLUS [redacted] Dear [redacted] ,I received another update from the hotel manager and they have assured our office that you have been contacted directly and they will be sending you a refund check in the amount of $298.59.Please let our office know if further asssitance is needed.Sincerely, [redacted] ***Best Western International [redacted]