Shape Fitness

Ms [redacted] signed a year agreement with Shape Fitness on 8/21/ Ms [redacted] added Mr [redacted] on the agreement as an additional member On 8/25/Mr [redacted] called to say they needed to cancel their membership due to a new job and they were moving The gentleman (employee) that spoke with Mr [redacted] explained to him we needed a cancellation letter from Ms [redacted] since she is the buyer on the agreement as well as a letter from his employer On Sunday 08/27/the business was closed but they brought in letters and left them on the front counter One letter signed by Ms [redacted] states they will be moving to Massachusetts in a few months and there is no need for the membership A second letter states Mr [redacted] has new orders but doesn't mention any information regarding orders such as the location he is moving, when he will be moving, etc.Mr [redacted] spoke to a manager on 9/19/ She explained our cancellation policy but [redacted] wasn't happy with her answer and wanted to speak with someone higher up The cancellation policy is on the agreement Ms [redacted] signedShe also received a copy of the agreement to take with her Mr [redacted] is able to cancel his portion of the agreement as soon as he provides his military orders Ms [redacted] will be able to cancel her portion of the agreement when she gets moved and provides proof of her move via utility bill, new lease agreement, etc.I have attached a copy of the signed agreement and both letters that we received

Complaint: [redacted] I am rejecting this response because: I would like to start by stating that nothing I wrote in the initial complaint was falseMr [redacted] is applying his own language to my complaint to attempt to make it sound falseAs Mr [redacted] stated, I did sign a year month basic membership contract on 12/As I stated that membership did cost me $a monthI have bank statements to prove itI understand why Mr [redacted] has decided to restrict basic members from the cross training roomI don't doubt it will increase the gyms income while minimizing utility costI don't doubt that their contract allows them to make these changes and still charge me the day notification chargeIt's such a small amount of money that of course I won't try legal resistanceMy cousin and I signed the notice form on 7-26-Mr [redacted] reminded us that in August they will still with draw their gym membership feeSo there was no change in his responseI understand now that we are likely not going to change his response I'm sure because he's a man that believes in what he's doingMy complaint still is what I feel is not a legal but a business ethics issueIn December of when signing the initial contract for $a month, [redacted] showed my cousin and I around the gym and said we could use the weight area and the cross training area as part of our basic membershipIn July of my cousin and I returned from vacation to find the cross training area was now restricted from basic membersI simply feel that since they changed the area that basic members are now allowed to utilize, the day notice fee should have been wavedAs of now they will still be taking the day notice fee out of my bank account in August I will be unwillingly paying for another months of service Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ [redacted] is the buyer on [redacted] ***'s membershipHe came in and filled out a cancellation form on 12/9/to cancel his membership with our facilityHe was told at that time that he owed $for October 2, 2015, and that he would continue to be charged until all dues were paidHe said he would pay it later and to send him a bill in the mailIt states on the front of the membership that he signed "Following the initial membership term your membership agreement will automatically continue on a month to month basis at a guaranteed rate of: $per month until a day advance written notice is received by Shape Fitness at the address below along with your membership cardMonthly dues must be current to terminateBuyer owes all monthly dues until proper cancellation procedures have been followed"A letter was sent by mail to him on December 15, 2015, showing the dues he owes for October and December 2, On January 15, we received a letter from [redacted] stating "He had notified us in writing on or about December 7, to cancel his account and that we withdrew $from his back account on January 4, 2016, which is breaking the lawHis account is closed and that we may send a bill for any remaining balance minus the $that was received on January 4, 2016"As stated above there is a day written notice to terminate any membershipHis account has not been drafted since January 4, and a 2nd bill was sent to him on January 26, for the amount owed for October and December which totals $

Not happy with customer service at the Pataskala Ohio locationNov club fee of is withdrawn from my acctAfter submitting in writing Nov day notice of cancellation of membership I requested acknowledgement of receipt in writing as there is no supervisor or manager in the gymOnly desk clerk at select hours who have no supervisory authorityI provided name, phone numbers, email address and received nothingUpon waiting days, I called the phone number on the door window for "***"I left a message (no voice recording so that you know you have reached a business, just a generic recording) I left message stating my request for cancellation and acknowledgement of receiptNo return phone call or emailNothingDecember I see another being taken from my bank accountI visit the gym and am advised by clerk that others are trying to cancel and Todd doesn't answer I finally receive a call back from *** on dec stating even though I provided written day cancellation notification on Nov, I must pay another another and then my account will be cancelled I am sharing my experience to all of my Pataskala friends and acquaintances, Columbus area coworkers and everyone I know to steer clear of this poorly run business Consumer beware

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the comment less than satisfactory.With that being said, I will still accept the responseI realize he does not want any comments to be put on record and or publicly knownHe did in fact email me directly with more information that I had requested, and we will handle it through personal email

[redacted]  and [redacted] are NOT conducting a professional business and do not handle customer disputes in a timely mannerThey purchased a location in my community and should be ashamed at how they are dealing with this communityTaking no responsibility for stealing money from clients

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

We have reached out to Ms [redacted] for additional information and will report resolution when achieved

Good morning Mr *** A complaint submitted 7/11/was received by us 7/21/It is regarding *** *** Mr ***'s accusations are for several reasonsHe states that he signed up for a month, $monthly dues which allowed him full access to the gymThis is
as he signed up for a month basic access membershipHe claims we have wrongfully taken space from our facility away for his use unless he upgrades his membershipIn the contract signed both Mr *** and *** *** (Gym owner/operator) on 12/30/2015, it does not state that he was allowed access to the full facility On a side note, the cross training area was added (under great expense) years after the original gym opened. Membership dues were not altered after thisSince then that side has not produced sufficient revenue to sustain operationsSo, we incentivized membership options to ensure that the cross training area becomes profitableSo my question to Mr *** is; Would he rather want to upgrade his membership or have us close the cross training side down? Either way, he would loose access to that side if revenue was not being generated to maintain gym operating costs He too claims that Shape Fitness had changed the contractThis is as no contracts were amended in any way Mr ***'s settlement request is a $refundHe feels that because Shape Fitness supposedly changed the contract (which is false) he no longer has to pay membership duesOur counter to this request is as follows; Standard operating procedure for membership is that the primary member physically comes into gym and fills out a member cancelation request formA day notice is needed to process the cancellation which means one more month of dues will be collected and the member can still use the facility up to 30 days after final membership dues are collectedMr *** will have to follow our cancellation SOP in order for the business to consider a settlement of $His treatment and demeanor towards any Shape Fitness employee will be taken into consideration for settlement Please could we get a confirmation response to ensure your receipt of this email Thank you for your time, -- *** *** BS,CSCS,USAW,CACWC Manager/Strength & Conditioning Coach Chickasha Shape Fitness/CrossFit Dirty Alley

We have reached out to Mr*** and are awaiting response

Ms*** is correct in her complaint and we acknowledge the hiccups that have come with the transition of operating the new facility in Pataskala. We have made it a priority to resolve any billing issues, if any customer feel that they are being billed incorrectly please contact us at
*** or email us at ***

In resolution of the closed complaint on the Revdex.com webpage I have reached out to Mr*** to confirm the amount contested and offer by apology along with a refund of the disputed amount It was an internal lack of communication
that lead to this issue not being resolved sooner This specific issue will be resolved timely and we will insure that the delayed response does not occur in the future. Please reach out with any questions you may have of me

I reviewed the response made by the business in reference to complaint ID [redacted], and find the comment less than satisfactory.With that being said, I will still accept the response. I realize he does not want any comments to be put...

on record and or publicly known. He did in fact email me directly with more information that I had requested, and we will handle it through personal email.

Initial Business Response /* (1000, 5, 2016/02/09) */
[redacted] is the buyer on [redacted]'s membership. He came in and filled out a cancellation form on 12/9/15 to cancel his membership with our facility. He was told at that time that he owed $52.48 for October 2, 2015, and that he would...

continue to be charged until all dues were paid. He said he would pay it later and to send him a bill in the mail. It states on the front of the membership that he signed "Following the initial membership term your membership agreement will automatically continue on a month to month basis at a guaranteed rate of: $30.00 per month until a 30 day advance written notice is received by Shape Fitness at the address below along with your membership card. Monthly dues must be current to terminate. Buyer owes all monthly dues until proper cancellation procedures have been followed". A letter was sent by mail to him on December 15, 2015, showing the dues he owes for October 2.2015 and December 2, 2015. On January 15, 2016 we received a letter from [redacted] stating "He had notified us in writing on or about December 7, 2015 to cancel his account and that we withdrew $32.48 from his back account on January 4, 2016, which is breaking the law. His account is closed and that we may send a bill for any remaining balance minus the $32.48 that was received on January 4, 2016". As stated above there is a 30 day written notice to terminate any membership. His account has not been drafted since January 4, 2016 and a 2nd bill was sent to him on January 26, 2016 for the amount owed for October 2015 and December 2015 which totals $104.96.

Ms. [redacted] signed a 1 year agreement with Shape Fitness on 8/21/17.  Ms. [redacted] added Mr. [redacted] on the agreement as an additional member.  On 8/25/17 Mr. [redacted] called to say they needed to cancel their membership due to a new job and they were moving.  The gentleman (employee)...

that spoke with Mr. [redacted] explained to him we needed a cancellation letter from Ms. [redacted] since she is the buyer on the agreement as well as a letter from his employer.  On Sunday 08/27/17 the business was closed but they brought in 2 letters and left them on the front counter.  One letter signed by Ms. [redacted] states they will be moving to Massachusetts in a few months and there is no need for the membership.  A second letter states Mr. [redacted] has new orders but doesn't mention any information regarding orders such as the location he is moving, when he will be moving, etc.Mr. [redacted] spoke to a manager on 9/19/17.  She explained our cancellation policy but [redacted] wasn't happy with her answer and wanted to speak with someone higher up.  The cancellation policy is on the agreement Ms. [redacted] signed. She also received a copy of the agreement to take with her.  Mr. [redacted] is able to cancel his portion of the agreement as soon as he provides his military orders.  Ms. [redacted] will be able to cancel her portion of the agreement when she gets moved and provides proof of her move via utility bill, new lease agreement, etc.I have attached a copy of the signed agreement and both letters that we received.

Complaint: [redacted]
I am rejecting this response because: I would like to start by stating that nothing I wrote in the initial complaint was false. Mr. [redacted] is applying his own language to my complaint to attempt to make it sound false. As Mr. [redacted] stated, I did sign a 1 year 12 month basic membership contract on 12/2015. As I stated that membership did cost me $29.39 a month. I have bank statements to prove it. I understand why Mr. [redacted] has decided to restrict basic members from the cross training room. I don't doubt it will increase the gyms income while minimizing utility cost. I don't doubt that their contract allows them to make these changes and still charge me the 30 day notification charge. It's such a small amount of money that of course I won't try legal resistance. My cousin and I signed the 30 notice form on 7-26-2017. Mr. [redacted] reminded us that in August they will still with draw their gym membership fee. So there was no change in his response. I understand now that we are likely not going to change his response I'm sure because he's a man that believes in what he's doing. My complaint still is what I feel is not a legal but a business ethics issue. In December of 2015 when signing the initial contract for $29.39 a month, [redacted] showed my cousin and I around the gym and said we could use the weight area and the cross training area as part of our basic membership. In July of 2017 my cousin and I returned from vacation to find the cross training area was now restricted from basic members. I simply feel that since they changed the area that basic members are now allowed to utilize, the 30 day notice fee should have been waved. As of now they will still be taking the 30 day notice fee out of my bank account in August 2017. I will be unwillingly paying for another months of service.   
Sincerely,
[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the comment less than satisfactory.
With that being said, I will still accept the response. I realize he does...

not want any comments to be put on record and or publicly known. He did in fact email me directly with more information that I had requested, and we will handle it through personal email.

We have reached out to Ms. [redacted] for additional information and will report resolution when achieved.

We have a cancellation in policy in place that we follow in order to be fair to all of our members.  The cancellation policy is on the signed agreement that has been provided to Ms. [redacted] and Mr. [redacted].  Mr. [redacted] is not the buyer on the agreement.  We understand that he has military orders and has to move out of the state.  His part of the agreement will be terminated with no fee, but first he must provide us with his military orders.  We do not need a utility bill from Mr. [redacted] as the military orders will provide the information needed in order to cancel.    Ms. [redacted] stated she will be moving in a couple of months and she will be able to cancellation her membership with us as well.  Once she gets moved she will need to mail in a certified letter along with the proper documentation showing proof of her a new address.  We are not being difficult in any way.  We are following our policy and asking for the proper documents.   [redacted], Owner

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.