Shape Fitness

[redacted] and [redacted] are NOT conducting a professional business and do not handle customer disputes in a timely manner. They purchased a location in my community and should be ashamed at how they are dealing with this community. Taking no responsibility for stealing money from clients.

Not happy with customer service at the Pataskala Ohio location. 17 Nov 2014 club fee of 38.51 is withdrawn from my acct. After submitting in writing 19 Nov 2014 30 day notice of cancellation of membership I requested acknowledgement of receipt in writing as there is no supervisor or manager in the gym. Only desk clerk at select hours who have no supervisory authority. I provided name, phone numbers, email address and received nothing. Upon waiting 10 days, I called the phone number on the door window for "[redacted]". I left a message (no voice recording so that you know you have reached a business, just a generic recording). I left message stating my request for cancellation and acknowledgement of receipt. No return phone call or email. Nothing. December 13 I see another 38.01 being taken from my bank account. I visit the gym and am advised by clerk that 5 others are trying to cancel and Todd doesn't answer. I finally receive a call back from [redacted] on dec 13 stating even though I provided written 30 day cancellation notification on 19 Nov, I must pay another another 38.00 and then my account will be cancelled. I am sharing my experience to all of my Pataskala friends and acquaintances, Columbus area coworkers and everyone I know to steer clear of this poorly run business. Consumer beware.