SharkNinja

I purchased online a Shark Rotator vacuum model Nv680 order 13510913 on 11/30/22 for $214.55 and received email confirmation for the same from Shark. On Dec 2 I received in a badly smashed box not the Rotator vacuum I ordered but a Shark Apex. I do not like the Shark Apex. If that’s what I wanted I would have ordered it. And most appalling is the fact that they did not bother to contact me for my consent for this switcharoo. It was not a mistake by an order filler because the packing slip clearly said Shark Apex on it. When I contacted Shark on Dec. 2 around 2 pm I did not get an apology and we’ll straighten this out right away. I got a response that it would go to some team to be sorted out time frame unknown. On December 4 I have not heard anything from this team. I want to be assured that the vacuum I purchased Shark Rotator NV680 is immediately being shipped to me or that a complete immediate refund has been issued to me.

Bought the ninja food just over a year ago and hardly used it as the lid was hard to use, Then it packed in contacted sharkninja customer care specialise in trying to deter you from your legal rights, pushed it and got through to another
person who was talking about swapping it then made clear that he also was just trying to evade my rights. Cant speak to senior managers as they invisible. Found director, Matthew Broadway, hard to get to as well. Well Matthew, I have your name, so this will end in a small court claim.

Early this year I purchased a Shark IQ with Self Cleaning Dock from Shark/Ninja. I received it, read the manual, set it up and ran it around the house several times to develop a Map, which I then assigned rooms to. For the first couple of months all went well.
Then in October, the unit began to do strange things. For one, instead of going to the rooms I indicated - let's say the Master Bedroom and Office - it would wonder around the Kitchen and Dining Room, then get essentially lost trying to Return To Dock. After a while I discovered my well developed Map was missing. Gone. So I dutifully sent the IQ on discovery missions 3 or 4 times again to develop a new Map, but the IQ kept wandering aimlessly around parts of the house - usually the kitchen and dinette (adjacent to the dock) and parts of the Living Room and Dining Room in an unorganized fashion. An inexact Map was showing, but very much incomplete. Then a new treat: Every time I tried to access the Map screen, the frame (with the up and down 'thumbs') appeared, then after a couple of seconds the map blinked on for an instant, the page disappeared and the app returned to the index screen. So even if I had a good map - which I didn't - there was no way to assign rooms. That's when I started calling Shark Support - a frustrating joke in itself.
After a month and 27 (TWENTY SEVEN) calls the score was this: 24 calls were met with the usual "Your call is very important to us. All representatives are helping other customers...", and then I was given the choice of waiting on the line or pressing a # to leave a voicemail message with the day & time when Shark would call me back. Then before I could move, the system transferred me to Voicemail where I was told that the voicemail box "is full", and the line was summarily hung up. Click.Twenty four times! On the 3 calls that got thru to Voicemail - a live rep was never available - I left the requested day and time to call me back message. No one called.
Eventually I found another number (don't remember where} called it, talked to a live human being, told her my problem. She got the Serial Number, 'Mac" number and 'App Version' of my IQ, checked offline for 4 or 5 quiet minutes, and returned to tell me my Shark iPhone app needed an update. She said I needed to leave my Shark IQ on the dock/charger for 48 hours so they could complete the update. I responded that my Shark IQ sits on the dock 5 or 6 out of every 7 days, that I have multiple devices that also run on wifi, that they regularly update, often without my assistance, and wondered out loud why - in the 21st Century - Shark needs to make an appointment to update their software.
I complied, leaving my Shark IQ on the dock. After 5 days, I checked the software version. It still had NOT been updated. Two days later - a total of 7 days, not the two I was promised - the software was finally updated. I think the Shark IT Dept needs an update. (btw, I'm a retired IT Manager who's no stranger to all this).)
Happily, I ran the IQ around the house 3 or 4 times on the updated system to develop a new map. You guessed it. No such luck,
~The IQ still wanders aimlessly most of the time.
~Took 4 tries to find the bedroom half of the house.
~ Covers incomplete parts of any given room.
~ Often takes 15 or 20 minutes of wandering once the green Returning To Dock light comes on to find it's way back to the dock.

Bottom Line: My USD$550 purchase has become a frustrating hassle instead of a helpful cleaning machine. A purchase I now regret.

Signed: One UNHAPPY customer. Do you even care?

On 09/282020 I purchased a Shark Robot off the TV. I paid $79.92 deposit and a further $49.95 was taken out of my account on 10/27/2020 after the Robot had been returned.

The Robot was tracked by FedEx shipping to have returned on 10/28/2020. I was told that the money would be back in my account in 3-5 business days. I contacted Shark on 10/28 and was told that there was a problem with their processing but a Supervisor had authorized the refund. I contacted Shark on 11/3/2020 and was told there had been another problem and that it would be in my account today 11/6/2020.

It was not. I just contacted Shark and was told that there had been a processing problem and that someone from Corporate would contact me in 3-5 Business Days about my refund and that it could be another two weeks before it comes back. As you can imagine I am very upset with Shark. I need my money back.

I am a senior living on Social Security and $129.87 is a lot of money to me.

I think this is disgusting and I plan to post it on FaceBook and have contacted the Better Business Bureau about it. I don't care that Shark are having processing problems.

Our second smoothie maker is just coming up to 2 years old and is having the exact same issues as the first one they replaced charging us 50% of the full price. They wont even offer us the 50% discount now to replace this one and won't do anything about it. So their kitchen goods are only made to last 2 years. I honestly thought I was buying a quality product. This is very disappointing and frustrating. Where's the trust! And they're not even bothered to find out what the problem is to rectify future machines because they surely know they'll be able to keep ripping people off for items that should last several years but in fact only last a year passed their pathetic one year warranty.

Ms***,We are very sorry to hear that you have had a negative experience with your NinCoffee Bar orderIn an effort to resolve the matter for you we had offered to make an exception and place the order for youOur records indicate you spoke with a customer care agent on 11/28/who placed this order for you at no chargeThe [redacted] tracking number is [redacted] The order should arrive by end of day 12/03/2016.We sincerely hope that this resolves the matter for youIf we can be of further assistance please do not hesitate to contact us directly.Best Regards, [redacted] on behalf ofSharkNinEscalations Team

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I do not accept the business responseThe business falsely advertised their productI contacted the business about the product to confirm it's functionality and ability before using itShark confirmed that product does in fact clean the carpetOn September 7th I spoke to [redacted] in the consumer escalation department who agreed to refund me for purchase due to the fact the company advertisementRefund supposedly refunded once receipt it emailedShark response to Revdex.com contradict agreement and conversation with [redacted] on September 7th Regards, [redacted]

We apologize for any inconvenience this may have caused youOur records indicate that your refund in the amount of $has been processed on our endYou should see this amount posted in the next few business daysThe second charge listed was not billed by Euro-ProAll charges from us will say "Euro-Pro" and list our toll free numberMy records show that we have refunded you the total amount charged If you have any further questions or concerns please do not hesitate to contact me directlyRegards, [redacted] ***

Mrs [redacted] ,We have reviewed the details of this case and can confirm that the agent had in fact advised you verbally that this was your "final sale price"It is for that reason that we can not authorize a return of the product for a refundShould you have any questions or concerns please do not hesitate to contact us directlyOur decision is final and we consider this matter closed.Regards,SharkNinEscalations Team [redacted]

Revdex.com:The business has not attempted to make contact about repair, replace, refund of their product I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***

Ms [redacted] , I have attached the details of your refunds for your reviewPlease note that the check was requested in the amount of $(FedEx receipt submitted) and should arrive shortly via land mail to your addressThe refund amount of $was processed as a second transaction directly to the [redacted] card on file ending in 5975, as promisedThis amount was processed on 02/You should be able to confirm this with your credit card company although it may take 3-business days for it to reflect on the account.Should you have any questions or concerns please do not hesitate to contact me directly.Regards, [redacted] Euro-Pro Escalations Team [redacted]

Our customer satisfaction is our highest priorityThe company has resources in place (the customer service team) to address consumer needs on their behalfThis includes the technical support team you spoke with, the supervisor on site, email correspondences with members of our escalation teamWe would like nothing more than to come to a favorable resolution for youAs a final resolution; we are willing to extend a one-time exception in which we would email you a prepaid [redacted] Ground label to cover the costs of shipping back to usThe return shipping is 16.99$ as previously discussed, which can be paid by credit cardWe would kindly ask that you take into consideration the warranty outlined in your owner’s manual and know that this is gesture of goodwill towards improving our relationship with you as a consumerShould this product or any other ***™ product requiring servicing we will adhere to the options outlined in the warranty card in the products owner’s manual.If you wish to proceed and accept this offer please advise the member of our escalations team with whom you have been communicating with via emailRegards, [redacted] ***

Good Day Ms [redacted] , We are sorry to hear that you have had this experience with your NinCoffee Bar as customer experience is our highest priorityWe, at SharkNinare proud to offer our consumers best in class warranties on their SharkNinproductsYour NinCoffee Bar, purchased on or around 05/01/2017, comes with a year limited warrantyWe have attached a copy of the owners manual for your recordsPlease review page for additional information regarding your warranty termsUnder standard warranty practice, in the event SharkNincan not resolve the matter over the phone, we will offer a return of your product for repair or replacement at no charge to youWe simply ask that you pay $plus tax for return shippingThis information is available in your owner's manual that arrives inside the box with the product(also attached) If you should have any questions or concerns regarding your warranty terms, please do not hesitate to contact us directlyWe can be reached at 1- [redacted] , Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST Best Regards, [redacted] on behalf of SharkNinEscalations Team

Mr***,We are sorry to hear you have had a negative experience with your Shark Rotator vacuumOur records show that we did honor your VIP warranty by placing an order for a motorized floor nozzle at no charge to youUnfortunately, this part was on back orderWe do apologize for the delayThe good news is our records show that your order shipped on 12/11/Your FedEx tracking number ( [redacted] ) indicates the estimated arrival date is 12/20/Should you have any questions please do not hesitate to contact us directly.Regards, [redacted] Euro-Pro Escalations team [redacted] x***

I have already had this response from the help desk The option, as quoted to me, requires that I cover the expense of sending and returning the unit I was given a further option of spending $34-for another unit With the luck I have had so far, I do not regard these as reasonable options to replace something that I used once Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This is the same answer I received when I called and is not valid answerI consider this discrimination, that you are refusing to honor my purchase and not allowing me to take advantage of your special offerMy next step will be to contact both the attorney general in Massachusetts and Connecticut to file an complaint Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below They sent me the wrong part! It attaches to the cup but not the blender it has prongs I need a lid with I've sent a photo of the lid I need or please send me a new nutri ninauto iq that has all the correct parts and works! Also I prefer not to have to wait another whole week to get it just to see if it works Regards, [redacted]

Mr [redacted] ,We understand that you are dissatisfied with the back order period for this part and we are sorry that you had a negative experience with SharkCustomer experience is truly our highest priority.We assure you that we have gone above and beyond to dismantle a new product at the distribution center just so that we can send you the part you need to avoid having you wait any longer, as you had requested.We trust that this matter has been resolved to your satisfaction and we thank you for your understandingIf you should have additional concerns please do not hesitate to reach back out to me by phoneI can be reached at 1- [redacted] X***Best Regards, [redacted] on behalf ofSharkNinEscalations Team

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am rejecting the offer from Shark because I have already called the phone number that is included in the email several times over the past few months and they did nothing about fixing, replacing or refusing my vacuumThere customer service was absolutely awful and I am still right back where I started Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below You are still claiming that I placed an order in for a Steam MopIt is difficult to place an order from an address I did not reside at until years after the order was placed, and furthermore, it is impossible to place an order with a credit card in which the information does not match the billing addressWhy don't you people face the fact that some it in your organization screwed up? Thankfully, I found someone working for you that has some common sense, listened to my issue and deduced that I was rightMy order was resubmitted by this supervisor and I have received itI still want my name cleared from the order sent to some person in New York that I have never knownFurthermore, I want proof that this has happened Utilize your education if you have any, [redacted]