SharkNinja

Mr.[redacted],We are sorry to hear that you have had this experience with your Shark order. I left you a detailed voice mail message asking you to call me to discuss the matter in further detail. Our records indicate that the order was shipping in two waves. We billed the first payment of your multi...

pay order and shipped the first package. A 50$ courtesy credit was applied to the account for the split shipment inconvenience on your NV650. When you had decided to cancel the order due to the back order situation we canceled all future installments and sent a [redacted] pre paid return label for return of the part of the order you had received so that we can refund you. As soon as the order is received back we will process the refund directly to your credit card. Please allow 3-5 business days from the date it is received in our distribution center.Should you have any questions or concerns please do not hesitate to contact me directly.Regards,[redacted]Euro-Pro Escalations Team[redacted] x.[redacted]