Sharper Image

Dear Revdex.com,We are in receipt of the complaint filed by [redacted] We apologize for the delay in issuing a refund for her order Our financial department issued a refund in the amount of $and submitted it to PayPal on 1/26/ They should be distributing the funds back to her account very soon While we understand Ms [redacted] ' frustration, we are unable to refund more than what we charged to her account Again, we apologize for the inconvenience Should Ms [redacted] have any other questions or concerns, we can be reached at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We have read the complaint issued by [redacted] regarding promotional offers he received from his purchase of Bose headphones While we understand his desire to apply promotions to a future Bose order, we are not able to accommodate his request Our contract with Bose does not allow us to offer any discounts for their products As much as we would like to assist [redacted] , this would be a breach of contract if we were to do so When our cashback promotion is in effect, there is a banner for customers to click for the details It lists the following statements: Promotional coupons may not be redeemed towards the purchase of Beats by Dre, Bose, Human Touch, Bang & Olufsen, or Gift Cards/eGift CardsCoupons may not be redeemed in conjunction with any other promo codes or promotional gift cards/eGift cardsThe $gift card that was included with [redacted] ’s purchase is also a promotion Therefore, it can’t be used to purchase any of the excluded items: Beats by Dre, Bose, Human Touch, Bang & Olufsen, or Gift Cards/eGift Cards The back of the $gift card states: Other conditions may apply Although we are unable to grant [redacted] ’s request for an instore credit, we would like to waive shipping on his next order for the inconvenience We can be reached at [redacted] Monday through Friday 9:am to 6:PM EST

Dear Revdex.com,We have reviewed the complaint filed by [redacted] *** We apologize for the inconvenience she has experienced with [redacted] A replacement item was sent under [redacted] and tracking shows it was delivered on 1/25/at 9:am We would be more than happy to refund Ms***'s shipping charges of $ In addition, we will also provide her with a $promo code to use on a future order of $or more We will have [redacted] , a Team Lead, follow up with Ms [redacted] to ensure she has received the replacement order and to confirm the best email address to send the promo code Should she have any other questions or concerns, we can be reached at [redacted]

Dear Revdex.com, This message is about the case # for order [redacted] We have reviewed the order; our records indicate refund issued 12/26/If you have any other questions regarding Sharper Image Online, please call us at 1-877-714-7444, Monday through Friday, 9:a.mto 6:p.mEastern Time or email us at [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12664449, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12638502, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

At the time *** *** placed this order on 04/16/we were running a promotion where customers receive a 20% cashback coupon on orders over $These coupons are valid towards a future purchaseThe terms and conditions of this promotion state the following " If any item on the qualifying
purchase is returned, the coupon for that item will be void, and a full refund will be issuedIf the coupon for the returned item has already been deemed, the coupon amount will be deducted from the return credit" This cashback was redeemed on 04/18/on order ***. Since the cashback gift certificate was used, this was deducted from her refundWe would not be able to refund the $to her card as this certificate was redeemedShe has been notified of this policyFollowing are the terms and conditions in full that is listed on our website when customer places orderCash BackReceive a promotional 20% cash back coupon on your purchaseA qualifying order must be $or more, excluding taxes and shipping chargesCash Back coupons can be used as a payment method for a future purchaseCash Back coupons are limited to a maximum of $1,Coupons will be issued via email within business days after the order shipsCoupons may be redeemed through December 31, Must provide a valid email address to be eligible for the promotionIf any item on the qualifying purchase is returned, the coupon for that item will be void, and a full refund will be issuedIf the coupon for the returned item has already been redeemed, the coupon amount will be deducted from the return creditProducts subject to availabilityCoupons may not be redeemed towards the purchase of Beats by Dre, Bose, Human Touch, Bang & Olufsen, Briggs & Riley or Gift Cards/eGift CardsCash Back coupons are non-transferableDoes not apply to past transactions.Sincerely, Sharper Image

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12658194, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
Regards,
*** ***

Dear Revdex.com, This message is about the case # for order ***We have reviewed the order; we are unsure if customer ever returned the itemsWe no longer offer the product, if they are still in need of assistance we can process for a store creditIf you have any
other questions regarding Sharper Image Online, please call us at 1-877-714-7444, Monday through Friday, 9:a.mto 6:p.mEastern Time or email us at [email protected]

Dear Revdex.com,We are in receipt of the complaint filed by *** ***. We sincerely apologize for his experience with ***. Our goal is to ensure our customers are happy. Therefore, we will honor *** *** request for a refund of $59.99. The refund will be
issued within 5-business days. If he has any other questions or concerns, he may contact us at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11774233, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I have been told this by the representative that contacted me when I returned the hover board, however, we would not be returning the hover board if it had not almost caught on fireThe coupon does not replace the cash I paid for the actual hover boardI will contact your risk management department to seek damages for the danger your product put my son inI did not want to go that route, but since you are not willing to refund my money in full, I will need to recover it a different way.
Regards,
*** ***

Dear Revdex.com,This response is regarding complaint #***, for customer order ***We have reviewed this order and there was a delayed response delivered to the customer. 12/14/- Customer emailed Sharper Image informing that she submitted a complaint to Revdex.com for not receiving a
response to her question (wanted to know how long expected lifespan is on the rechargeable battery)After this information was received, a Sharper Image Rep emailed the product team for the requested inquiry and advised an answer was needed as soon as possible. 12/18/- Received answer from vendor, stating battery life is 2-years and after that time, the item loses its ability to hold a chargeThis information was emailed to customer, along with offer of 10% and free shipping if she decided to order newer model. Unfortunately, I did not see any notes of communication regarding the product question, before the month of December, in our systemWe make it a priority to answer all calls and emailsWe sincerely apologize that there was such a delay in communication for this customer's inquiry and also that all said emails were missed. also apologize, as we may have missed the Revdex.com's first notification of this concern, as well. We value the business of our customers and they are greatly appreciated. If you have any other questions or concerns, please call Sharper Image Customer Service at ***, Monday through Friday, 9:am to 6:pm Eastern Standard Time or you can email us at ***.Sincerely,***Sharper Image Customer Service

Dear Revdex.com, This message is about the case # for order ***Our records show that the refund for the out of stock item was issued towards customer method of payment 3/17/If you have any other questions regarding Sharper Image Online, please call us at
1-877-714-7444, Monday through Friday, 9:a.mto 6:p.mEastern Time or email us at [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12634321, and find that this resolution would be satisfactory to me Although I paid more to have this product rushed to me and it looks like I am going to have to eat that cost.....I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank you for stepping in I will let all the other folks who also complained during this time to reach out to you I hope that the sharper image will do better in the future
Regards,
*** ***

Hello,
I received a letter from a customer regarding complaint that was filed against Sharper Image due to an attempted return of one of our products.
 
I would like to respond to and resolve case # [redacted], our customer service department has reached out to the customer and a refund has...

been issued.
 
The refund was issued 9/19/2016, and will be available to the customer in 3-5 business days depending on their financial institution.
 
Thank you for your time,
 [redacted]
Sharper Image - Operations Manager
[redacted]
(O) [redacted]
(C) [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com:We have reviewed the complaint filed by [redacted].  We are very sorry to hear of the trouble he has had with the item and the manufacturer.  We would be more than happy to honor his request for a refund.  We will contact Mr. [redacted] to make arrangements for him to return the...

item.  Once it has been received, we will issue a full refund to his method of payment.  Again, we apologize for the inconvenience and look forward to resolving his issue.  Should he need to contact us, we can be reached at [redacted] Monday through Friday 9:00 am to 6:00 pm EST.

Dear Revdex.com:We have read the complaint filed by [redacted]  We are sorry to hear that he was not able to get the assistance needed when he contacted us.  We would be more than happy to send a prepaid return label for him to return the defective product and issue a full refund once...

the return is processed.  We strive to satisfy all of our customers and want to make sure this matter is resolved immediately.  Therefore, we will have [redacted], a Team Lead, reach out to Mr. [redacted] today.  We will also investigate this matter to ensure it does not happen in the future.  Once again, we apologize for any inconvenience.

Dear Revdex.com,We are sorry to hear that Mr. [redacted] has experienced trouble locating a battery for the drone he ordered under [redacted].  We would be more than happy to send a return label for him to return the drone.  We can also have another drone shipped to him once it has been...

received.  We just need him to confirm that the label should be sent to the email address on the letter - [redacted].  We also need to confirm the ship address for the replacement.  Please ask him to respond at his earliest convenience so that this can be handled immediately.