Sheds Direct Stores Reviews (%countItem)
Sheds Direct Stores Rating
Address: 401 Church St Unit 1644, O Fallon, Missouri, United States, 63366-0178
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I order a shed on August 27,2020 I was promised a shipment date of 5-7 business days. I waited two weeks and then began to call them. Each time I get the same replay that they will look into this and email me. It is now the 18th of September and still no answer. I have called them at least three times.
Thanks for reaching out to us thru the Revdex.com. We're very sorry for the delays we are experiencing right now due to the pandemic. Your storage shed is was delivered on 9/28/2020 and this complaint should be resolved. If you have anything we can assist you further with please feel free to call, chat or email us 7 days a week for your convenience. We hope you're enjoying your new storage space, thanks for your business!
Great customer service and response when ordering a Lifetime shed. The item turned out to be on backorder. Customer service was prompt and responsive to all my email inquiries within hours.
Thank you for your kind review, we really appreciate your business and support! If there's anything else me and my team can do to assist you please let us know. Thanks again! (Owner)
This product is constructed very well and well made. I love this product and seems very sturdy. I buy lot of Lifetime products and feel very comfortable this product will last a lifetime.
Thank you for your kind review, we really appreciate your business and support! If there's anything else me and my team can do to assist you please let us know. Thanks again! (Owner)
I placed an order for a swing set that was "in stock and ready to ship" with Sheds Direct on 8/3/2020. After waiting a month and receiving no shipping confirmation, tracking info, or any other correspondence, and noting that my money was taken ($589.95), I contacted a representative to cancel the order and receive a full refund. After calling twice and leaving messages with no response, I was (miraculously) able to get through to a representative. She acknowledged that the order should have shipped by now and she was going to send an email to the warehouse. I told her it was too late for that, and that I wanted a full refund. She responded that she would cancel the order and I would receive my money back and confirmation via email within 24-48 hours. That was almost two weeks ago and still nothing. I have left three voicemails since then and have received no calls or emails from the company. They still have my money.
Thanks for reaching out to us through the Revdex.com. We apologize for the miscommunication on the cancellation of your order. We've refunded you the full amount back to your credit card and cancelled the order. We're sorry for the inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
We ordered a swing set. Price was great, shipping was quick. Great communication!
Thank you for your kind review, we really appreciate your business and support! If there's anything else me and my team can do to assist you please let us know. Thanks again! (Owner)
I ordered a swing set in April (2020).Delivery took longer than expected(understandable with what’s going on).The item was delivered on 5/16/20 but unfortunately box 1 of 5 was missing so the swing set could not be built.I emailed & called I was told they would ship out the missing box. May, June and July (mid) came and went without communication. I again emailed and requested delivery or a refund. I then received a response from *** on 7/20/20 - We are very sorry for the delays on this. We have forwarded this to the Lifetime warehouse so they can give us an update on this replacement box. I then received this response from *** Later on the same day: Per Lifetime: I have sent this to my OS&D to have this picked up. I will let you know when I have the RMA. Yes, it can be for a full refund. now I’m confused is it coming or are they picking it up? I emailed them asking for a call to discuss this and to ensure we are on the same page. I received another email from *** on 7/24 telling me that they had it scheduled for pick up but she had received confirmation from their supplier that it would ship soon. We discussed options and I told her that as long as they had confirmation that shipment would happen by 8/14 that would be fine but expressed my frustrations and concerns with no update communications and no solution. waited no time to process my $1800. explained that we took down and took away my grandkids old swing set and now they only have pieces of a swing set. Regardless we settled on canceling pick up and we’re awaiting delivery which was to happen before 8/14/20. On 7/27/20 a truck arrived to pick up swing set my son sent them away as we knew nothing about this I called they said their error. 8/6 the emailed to ask did we still want delivery we said yes. 8/14 came and went no communication -8/18 a freight truck showed up again to pick up the opened boxes -emailed them -they apologized.8/26 I asked to confirm delivery they were looking into it -8/29 no response and no delivery!!
We over night shipped them the box they needed ***
Thank you
order shed on 10th August 2020. The website informed me the shed was in stocked. Called today and they told me it was out of stock and do not know when I should recieved the shed. They charged my card. Then tell me they have to call the supplier to to cancel my order and then issue me a refund. False advertisement on there website and not notifing the customer that they cannot meet the request of product was suppose to be shipped to my house in ten days.
Hi Mr.,
We apologize that your item didn't ship, we know how frustrating that is. The problem occurred because 2 people tested positive for covid-19 at the warehouse this was shipping from and they were forced to close all operations. We did not get an update if it has shipped or not and had no way to communicate with them. We refunded you the full amount the same day you contacted us and wrote this review. I'm sorry that is all we can do and now we'll be handling this from our side if this did ship to get it turned around. Respectfully, -*** (owner)
Thank you for your response. I was told the item was out stock and was miss informed by the representative over the phone.
Ordered a shed in June and received a confirmation email with my order number. Then never heard from them again. Never. Weeks went by with no word on shipping so I called several times and received the same automated response before the call would hang up. I emailed several times, no response. I messaged this company on Facebook, no response. Finally I asked that my order be cancelled. No response. So I filed a complaint with my credit card to dispute the charge and get my money back because this company is robbing me.
Then two days ago, the shed arrived with no heads up. I don't want this shed! I already moved on with a different shed, built a platform with different dimensions. I literally can't use this shed and need it returned.
I'm trying to get ahold of the middle man, US Polymers Inc to have it returned and no one will answer the phone. Shocker.
Love this shed.so easy to install with all pre cut wood. Came with everything we needed and easy to follow instructions.would purchase again!!
Thank you for your kind review, we really appreciate your business and support! If there's anything else me and my team can do to assist you please let us know. Thanks again! (Owner)
My shed has been held in a depot 40 miles from my home for 27 days with no delivery in sight. Every day the delivery window is extended another day to the point where an ETA has become meaningless. Customer service has now given me two inaccurate delivery dates, claiming there are extra stops. Item has not moved at all since mid June. How many more weeks and months will this company continue to give me inaccurate information without delivery?
Thanks for reaching out to us through the Revdex.com. We apologize for the carrier company not getting this delivered in a timely manner. We've worked with them to get this delivered and you have your item now. If you need our assistance again please use our convenient live chat, email us or call *** and we will help you right away.
Business is unresponsive via phone or email. When I purchased a 10 pack of 6 foot lifetime tables I was told they were in stock and would arrive in 3-10 days. Upon day 10 I emailed the vendor with no response. On day 12 I called the vendor and was told to give a bit more time. It will be one month next week and I have gotten no updates. The product page now says backordered until 9/2. Please provide these tables urgently as we cannot staff our restaurant outdoor area or provide a refund.
Thanks for reaching out to us through the Revdex.com. I see we've informed you already before you opened this dispute that this item had a production delay due to COVID-19 shutdowns. All we've been able to do is put your order in as a backorder waiting for when more become available. Since you've raised an issue here with the Revdex.com we've gone ahead and pulled your order back and refunded you. Your order is now cancelled and you've been refunded in full. We apologize for the inconvenience and hope the delays we are facing from the pandemic will end soon.
I ordered a shed over a month ago. I've tried to call and email to check the status of my shed but no one ever calls me back or responds to my emails. My other shed has already been removed as we were initially told that the shed would be delivered by now. Now all of my belongings are sitting outside since I have nowhere to store them. At this point I would just rather have a refund and I will find something else for my belongings.
Sheds For Less Direct has reached out regarding our order and complaint. They have said that they will deliver the shed next week.
Purchased a shed from their website. Finally received it after a month of waiting. The delivery person dropped off one box. This seemed pretty small for what we ordered so I asked to make sure. He showed me the invoice and assured me it was everything. Some time later, I braved trying to put this together. I took out everything and went through the pieces one by one comparing it to the instructions. Turned out the entire foundation kit was missing. Tried to call and was referred to voice mail. Left a voice mail and was never called back after waiting a week. Sent numerous emails. Never received a response. Finally I had to file a paypal dispute because I had no way to reach anyone. They eventually responded to this apologizing and offered to send this missing foundation kit. After another couple of weeks we got the foundation kid. So I proceeded to keep trying to put this together. Only the realize more parts were missing! The parts to hold up the roof were missing. I wrote a furious email and was met with a "oh sorry about that, we'll get you the parts when we can" response. Completely unacceptable. I have wasted over a month trying to get a simple shed and have been offered no compensation for all of my wasted time. shedsforlessdirect.com needs to take responsibility for THEIR mistakes and make this right.
Thanks for reaching out to us through the Revdex.com. We've looked into your issues quite extensively over here several times and have had to send you numerous parts on multiple occasions now. We have a free replacement parts guarantee that we've stood behind for you. This is such a strange occurrence because this item only comes in one box and you did not mark any damage on the delivery. We've had no recourse we could take with our shipper or supplier because as far as the paperwork shows you received everything. However we have done our absolute best to assist you and ship you replacements parts you requested free of charge regardless of the circumstances to help you. We even had to ship the first item all the way from Dubai here to the states then ship to you which took quite a lot of time. These parts are not free for us, we have to buy them and the shipping to get them to you has also been charges we've incurred. We have not asked you for anything but patience while we've worked to ship you everything you have asked for. I'm sorry there will be no compensation available for us to give you for this. We've already spent several hundred dollars to fill the requests you've made. We do apologize for the inconveniences whatever happened and hope you have everything now. I see we shipped something yesterday again for you and I'm not sure what that part was. We'll continue to support you and your product for your future needs. You can also use your 10 year warranty through the manufacturer of this item should you need to in the future.
Product arrived undamaged with no missing parts. Delivery was later than described only because of current pandemic. Customer service was the fastest to respond to a question and most professional.
Thank you for your kind review, we really appreciate your business and support! If there's anything else me and my team can do to assist you please let us know. Thanks again! -*** (Owner)
MY HUSBAND AND I ORDERED A SHED FROM THIS COMPANY AT THE END OF APRIL. TO THIS DAY, WE HAVE NOT GOTTEN ANY SHED. WE PAID ABOUT $2500 FOR THE SHED. WE HAVE SENT NUMEROUS EMAILS AND PHONE CALLS BUT TO OUR DISMAY MOST OF THEM WERE UNANSWERED. THE COUPLE OF TIMES IT WAS ANSWERED WE ONLY GOT THE PERFUNCTORY ANSWER "SORRY FOR THE DELAY... WE HAVE MADE YOUR ORDER A PRIORITY". WE TOLD THEM WE WANTED A REFUND BUT THEY ASKED US TO BE A LITTLE BIT MORE PATIENT AS THEY ARE MAKING OUR ORDER A TOP PRIORITY. THIS WAS A MONTH AGO. OTHER THAN THAT, NOTHING. NO SHED. NO MONEY REFUNDED. NOTHING. IF THEY ARE MAKING THIS COVID 19 AN EXCUSE. IT HAS ALREADY BEEN OVER 2 MONTHS. I THINK ME AND MY HUSBAND HAS BEEN PATIENT ENOUGH AND GENEROUS ENOUGH WITH OUR TIME AND EFFORT TO COOPERATE WITH THEM. THEY CANNOT MAKE THIS COVID 19 AN EXCUSE TO ROB US OF OUR HARD EARNED MONEY. IT'S NOT LIKE THE SHED WE ORDERED GOT SICK WITH COVID 19 AND DIED. IT WAS ALREADY SOME DEAD PIECES OF WOOD CUT AND HACKED THAT WE CAN REASSEMBLE TO MAKE A SHED OUT OF IT.
Thanks for reaching out to us through the Revdex.com. I'm very sorry for the delays we are facing right now. ***, manufacturer and provider of this shed, was closed down as non-essential by Michigan. This is what caused the original delay. They have recently reopened on a limited basis and have a ton of backorders like yours to ship. We've emailed them daily about your order and we cannot get a response. I see this still has not shipped so I've personally processed your full refund back and I'll keep trying to reach them to cancel this out. If it shows up at your home please refuse the delivery. I'm terribly sorry this happened. We're having a very hard time getting a lot of our suppliers to even respond to us right now. We're doing the best we can to run our business and keep our customers updated with the information we have on hand. I hope this will end soon and I hope we have a business to run when this is over. We're getting so many complaints we look like a very bad company right now but we really aren't. We also have lost half our staff and training new people. Very bad situation for everyone. I'm sorry for the problems you had. I've refunded you the full amount back. Respectfully, -*** (owner)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
We had ordered a swing set from another company but decided to cancel our order since *** and *** (*** customer service reps) promised to get us our swingset quicker. BAD IDEA! Our neighbors ordered theirs from the other company a week after we ordered with *** and they received their swingset before we did. It took us more than 2 months to receive our swing set, although these representatives told us it would be no more than 3 weeks at the start. We are aware of the COVID-19 impact on businesses. However, it cannot be used as an excuse over the course of 2 months when it comes to *** representatives being so misinformed at every turn. Throughout the entire process, these same customer service reps gave us at least 4-5 updates on timeframe/eta that were never accurate. Each time they claimed they had spoken to the manufacturer but each deadline got pushed back considerably. We were forced to reschedule our appointment with our swingset installer 4 times which cost us extra fees.
What upsets us most is that we specifically asked about the timber shield features that are clearly listed in this swingset’s description on the *** website and were told that everything listed was accurate. We have proof of this in email form from ***. So of course, when we finally receive the swing set more than 2 months after ordering it, there were no timber shield features delivered with the swing set. This is false advertisement! When we notified *** of this, she took no responsibility on behalf of ***. Although, we placed our order directly with ***, she quickly put the blame on the manufacturer (***) and explained they would send the manufacturer an email (not a phone call to show urgency) so that they could contact us. Classic case of passing the buck! If we waited for new timber shield pieces to be shipped to us, as they should of been in the first place, we would have to reschedule with our installer a 5th time costing us even more in extra fees.
This has been, by far, the worst purchasing experience from beginning to end. We have tried contacting *** customer service team again but they are clearly screening our calls now. Any phone number I have called them from has been blocked. If I try calling them from a new number, ironically a day later, that phone number is also blocked. Emails and numerous voicemails have gone unanswered since they claimed they were contacting their higher ups to seek a resolution for us Thursday June 11th. I guess their higher ups don’t care about their customers either! We have also kept records of all phone and email communications. On June 11th, *** promised to call me back that same day but we did not hear from anyone representing *** until Wednesday June 17th. ***, a representative with no real authority, called me and offered me a measly $75 “for my troubles” as she put it. $75 doesn't even cover the rescheduling fees we incurred due to their customer care team’s negligence. I explained this to *** and she promised to have someone with more authority call me back "as soon as possible, as she put it. We have yet to receive a call back. I called today at exactly 10:39am on a different phone and got in touch with ***. As she had done on every previous call, she apologized profusely and then proceeded to promise me a phone call back. I tried calling *** back at 5:45pm, eastern time, only to find they had already blocked the phone number I reached *** from earlier today.
During my phone call with Venessa on June 17th at exactly 12:54pm, she did admit that *** committed false advertising by listing the timber shield features on their website and then shipping me a swing set that had absolutely no timber shield features. We have proof of false advertisement and negligence and yet nobody from their company has even asked me what their team’s negligence has costed me. Their team has made mistake after mistake and then offered absolutely no relevant resolution to make us whole.
To be totally transparent, I have lost my cool on a few of the *** representatives because each one says they want to help but no one and I mean absolutely no one there actually does anything to help. I have used profanity when they have made promises that weren't kept and I have threatened a lawsuit because of the financial burden they created for us. I am not proud of all of my conduct but it, in no way, excuses what this company has put us through.
The listing the customer purchased from had an old image on it and the customer also got the item at an extreme discount by error. The price on the listing was in error and listed at an old price. Once the customer informed us of the discrepancy with the beam pictured we tried to order the timber shield beam that was pictured so that we could ship it to the customer free of charge. The manufacturer unfortunately told us they no longer made this beam. The only option we were able to give the customer was that we would send for pick up of the merchandise, ship it back and give the customer a full refund. The customer would not agree to let us return the merchandise and refund them. They just kept demanding we pay them money and threatening a lawsuit. Our lawyer is aware of this and we are waiting to hear from their attorney. No compensation will be awarded to the customer for something we already offered to return for free and refund. Also, of greater note, the only discrepancy was an image and the rest of the listing was accurate. We did in fact ship the customer the correct sku they ordered 01-0075-AP and for a rate of just $2003 instead of the $2499 minimum price all dealers are required to charge. The image was an old image that was not updated when the timbershield coating on the beam was discontinued. The customer did get the correct sku and at a $500.00 discount from any other dealer online. The delay in shipping was from COVID-19 shutdowns and was 100% out of our control. You can see in the complaint here that our staff was in constant communication with this customer trying our best to give them updates. The problem was the warehouse was not able to give us accurate timelines because they kept getting shutdown. So in short, this customer received something that was described correctly but pictured wrong. The customer received the correct sku they ordered for $500.00 discounted price. We acted in good faith offering to pay to ship the item back and give the customer a full refund. The customer decided to retain the product for their use and benefits. We can not do anything further for this customer and any further communications from them will be directed to our attorney.
Some of the statements being made by this customer are false statements of fact and defamatory with malice intentions of bringing harm to our small business. Our business acted in good faith while the customer acted in bad faith in an attempt to extort. Publishing false claims against a company with the sole purpose of damaging them is against defamation laws in the United States. We reserve the right to seek compensation for damages.
I ordered a two pack of Lifetime fishing kayaks on June 11 on the merchant's website, which stated delivery in 3-5 business days. It is now June 27 and I have not been able to get a status on my order from the merchant, either by the website or by calling them. I have tried several times to call and keep getting pushed to an automated message and disconnected. I was able to get through to a customer representative once on June 19th, who told me they would check with the supplier and email me back. I have yet to receive any correspondence on my order status. The website does not allow ability to check order status. The merchant charged my credit card immediately for the full amount.
Thanks for reaching out to us through the Revdex.com. I apologize for the delay in shipping your order. Due to COVID-19 all the processes have been slowed down and we are taking longer than usual especially on some brands. The brand you ordered is having a lot of delays right now from closures they've had. Your order was waiting to be scheduled for pick up by a freight carrier which all of them are backlogged at the moment. This item you ordered is 2 kayaks and has to ship freight. I was able to pull your merchandise back and freeze any pickup. I've refunded your credit card back the full amount. I'm very sorry for the delay here I know how frustrating that is. I'm also frustrated with the current environment and hope it will end soon. My business has had quite a lot of complaints and we are doing our best to help everyone. Hopefully by the end of this my business is not destroyed. Respectfully, -*** (owner)
The carport kit was shipped in a timely manner with no damage to it. All of the parts were clearly labeled and easy to assemble using the visual instructions. I was impressed with the quality and strength of the frame and roof parts. Everything fit together very well. It was a great purchase and I would certainly buy from this company again.
Thank you for your kind review, we really appreciate your business and support! If there's anything else me and my team can do to assist you please let us know. Thanks again! -*** (Owner)
The experience ordering from this company was great, from order confirmation, to delivery setup with freight, to the delivery itself, the entire experience was wonderful. The swing set we ordered is great quality and looks great. We will be a repeat customer.
Thank you for your kind review, we really appreciate your business and support!!! If there's anything else me and my team can do to assist you please let us know. Thanks again! -*** (Owner)
Loved this metal shed from Sheds for less. I have bought 2 over the years for 2 different locations, and both a holding up very well through weather and sun. Never had any issues with either and they are pretty easy to assemble.
Thank you for your kind review, we really appreciate your business and support!!! If there's anything else me and my team can do to assist you please let us know. Thanks again! -*** (Owner)