Sheds Direct Stores

I order a shed on August 27,2020 I was promised a shipment date of 5-7 business days. I waited two weeks and then began to call them. Each time I get the same replay that they will look into this and email me. It is now the 18th of September and still no answer. I have called them at least three times.

Great customer service and response when ordering a Lifetime shed. The item turned out to be on backorder. Customer service was prompt and responsive to all my email inquiries within hours.

This product is constructed very well and well made. I love this product and seems very sturdy. I buy lot of Lifetime products and feel very comfortable this product will last a lifetime.

I placed an order for a swing set that was "in stock and ready to ship" with Sheds Direct on 8/3/2020. After waiting a month and receiving no shipping confirmation, tracking info, or any other correspondence, and noting that my money was taken ($589.95), I contacted a representative to cancel the order and receive a full refund. After calling twice and leaving messages with no response, I was (miraculously) able to get through to a representative. She acknowledged that the order should have shipped by now and she was going to send an email to the warehouse. I told her it was too late for that, and that I wanted a full refund. She responded that she would cancel the order and I would receive my money back and confirmation via email within 24-48 hours. That was almost two weeks ago and still nothing. I have left three voicemails since then and have received no calls or emails from the company. They still have my money.

We ordered a swing set. Price was great, shipping was quick. Great communication!

I ordered a swing set in April (2020).Delivery took longer than expected(understandable with what’s going on).The item was delivered on 5/16/20 but unfortunately box 1 of 5 was missing so the swing set could not be built.I emailed & called I was told they would ship out the missing box. May, June and July (mid) came and went without communication. I again emailed and requested delivery or a refund. I then received a response from *** on 7/20/20 - We are very sorry for the delays on this. We have forwarded this to the Lifetime warehouse so they can give us an update on this replacement box. I then received this response from *** Later on the same day: Per Lifetime: I have sent this to my OS&D to have this picked up. I will let you know when I have the RMA. Yes, it can be for a full refund. now I’m confused is it coming or are they picking it up? I emailed them asking for a call to discuss this and to ensure we are on the same page. I received another email from *** on 7/24 telling me that they had it scheduled for pick up but she had received confirmation from their supplier that it would ship soon. We discussed options and I told her that as long as they had confirmation that shipment would happen by 8/14 that would be fine but expressed my frustrations and concerns with no update communications and no solution. waited no time to process my $1800. explained that we took down and took away my grandkids old swing set and now they only have pieces of a swing set. Regardless we settled on canceling pick up and we’re awaiting delivery which was to happen before 8/14/20. On 7/27/20 a truck arrived to pick up swing set my son sent them away as we knew nothing about this I called they said their error. 8/6 the emailed to ask did we still want delivery we said yes. 8/14 came and went no communication -8/18 a freight truck showed up again to pick up the opened boxes -emailed them -they apologized.8/26 I asked to confirm delivery they were looking into it -8/29 no response and no delivery!!

order shed on 10th August 2020. The website informed me the shed was in stocked. Called today and they told me it was out of stock and do not know when I should recieved the shed. They charged my card. Then tell me they have to call the supplier to to cancel my order and then issue me a refund. False advertisement on there website and not notifing the customer that they cannot meet the request of product was suppose to be shipped to my house in ten days.

Ordered a shed in June and received a confirmation email with my order number. Then never heard from them again. Never. Weeks went by with no word on shipping so I called several times and received the same automated response before the call would hang up. I emailed several times, no response. I messaged this company on Facebook, no response. Finally I asked that my order be cancelled. No response. So I filed a complaint with my credit card to dispute the charge and get my money back because this company is robbing me.

Then two days ago, the shed arrived with no heads up. I don't want this shed! I already moved on with a different shed, built a platform with different dimensions. I literally can't use this shed and need it returned.

I'm trying to get ahold of the middle man, US Polymers Inc to have it returned and no one will answer the phone. Shocker.

Love this shed.so easy to install with all pre cut wood. Came with everything we needed and easy to follow instructions.would purchase again!!

My shed has been held in a depot 40 miles from my home for 27 days with no delivery in sight. Every day the delivery window is extended another day to the point where an ETA has become meaningless. Customer service has now given me two inaccurate delivery dates, claiming there are extra stops. Item has not moved at all since mid June. How many more weeks and months will this company continue to give me inaccurate information without delivery?

Business is unresponsive via phone or email. When I purchased a 10 pack of 6 foot lifetime tables I was told they were in stock and would arrive in 3-10 days. Upon day 10 I emailed the vendor with no response. On day 12 I called the vendor and was told to give a bit more time. It will be one month next week and I have gotten no updates. The product page now says backordered until 9/2. Please provide these tables urgently as we cannot staff our restaurant outdoor area or provide a refund.

I ordered a shed over a month ago. I've tried to call and email to check the status of my shed but no one ever calls me back or responds to my emails. My other shed has already been removed as we were initially told that the shed would be delivered by now. Now all of my belongings are sitting outside since I have nowhere to store them. At this point I would just rather have a refund and I will find something else for my belongings.

Purchased a shed from their website. Finally received it after a month of waiting. The delivery person dropped off one box. This seemed pretty small for what we ordered so I asked to make sure. He showed me the invoice and assured me it was everything. Some time later, I braved trying to put this together. I took out everything and went through the pieces one by one comparing it to the instructions. Turned out the entire foundation kit was missing. Tried to call and was referred to voice mail. Left a voice mail and was never called back after waiting a week. Sent numerous emails. Never received a response. Finally I had to file a paypal dispute because I had no way to reach anyone. They eventually responded to this apologizing and offered to send this missing foundation kit. After another couple of weeks we got the foundation kid. So I proceeded to keep trying to put this together. Only the realize more parts were missing! The parts to hold up the roof were missing. I wrote a furious email and was met with a "oh sorry about that, we'll get you the parts when we can" response. Completely unacceptable. I have wasted over a month trying to get a simple shed and have been offered no compensation for all of my wasted time. shedsforlessdirect.com needs to take responsibility for THEIR mistakes and make this right.

Product arrived undamaged with no missing parts. Delivery was later than described only because of current pandemic. Customer service was the fastest to respond to a question and most professional.

MY HUSBAND AND I ORDERED A SHED FROM THIS COMPANY AT THE END OF APRIL. TO THIS DAY, WE HAVE NOT GOTTEN ANY SHED. WE PAID ABOUT $2500 FOR THE SHED. WE HAVE SENT NUMEROUS EMAILS AND PHONE CALLS BUT TO OUR DISMAY MOST OF THEM WERE UNANSWERED. THE COUPLE OF TIMES IT WAS ANSWERED WE ONLY GOT THE PERFUNCTORY ANSWER "SORRY FOR THE DELAY... WE HAVE MADE YOUR ORDER A PRIORITY". WE TOLD THEM WE WANTED A REFUND BUT THEY ASKED US TO BE A LITTLE BIT MORE PATIENT AS THEY ARE MAKING OUR ORDER A TOP PRIORITY. THIS WAS A MONTH AGO. OTHER THAN THAT, NOTHING. NO SHED. NO MONEY REFUNDED. NOTHING. IF THEY ARE MAKING THIS COVID 19 AN EXCUSE. IT HAS ALREADY BEEN OVER 2 MONTHS. I THINK ME AND MY HUSBAND HAS BEEN PATIENT ENOUGH AND GENEROUS ENOUGH WITH OUR TIME AND EFFORT TO COOPERATE WITH THEM. THEY CANNOT MAKE THIS COVID 19 AN EXCUSE TO ROB US OF OUR HARD EARNED MONEY. IT'S NOT LIKE THE SHED WE ORDERED GOT SICK WITH COVID 19 AND DIED. IT WAS ALREADY SOME DEAD PIECES OF WOOD CUT AND HACKED THAT WE CAN REASSEMBLE TO MAKE A SHED OUT OF IT.

We had ordered a swing set from another company but decided to cancel our order since *** and *** (*** customer service reps) promised to get us our swingset quicker. BAD IDEA! Our neighbors ordered theirs from the other company a week after we ordered with *** and they received their swingset before we did. It took us more than 2 months to receive our swing set, although these representatives told us it would be no more than 3 weeks at the start. We are aware of the COVID-19 impact on businesses. However, it cannot be used as an excuse over the course of 2 months when it comes to *** representatives being so misinformed at every turn. Throughout the entire process, these same customer service reps gave us at least 4-5 updates on timeframe/eta that were never accurate. Each time they claimed they had spoken to the manufacturer but each deadline got pushed back considerably. We were forced to reschedule our appointment with our swingset installer 4 times which cost us extra fees.

What upsets us most is that we specifically asked about the timber shield features that are clearly listed in this swingset’s description on the *** website and were told that everything listed was accurate. We have proof of this in email form from ***. So of course, when we finally receive the swing set more than 2 months after ordering it, there were no timber shield features delivered with the swing set. This is false advertisement! When we notified *** of this, she took no responsibility on behalf of ***. Although, we placed our order directly with ***, she quickly put the blame on the manufacturer (***) and explained they would send the manufacturer an email (not a phone call to show urgency) so that they could contact us. Classic case of passing the buck! If we waited for new timber shield pieces to be shipped to us, as they should of been in the first place, we would have to reschedule with our installer a 5th time costing us even more in extra fees.

This has been, by far, the worst purchasing experience from beginning to end. We have tried contacting *** customer service team again but they are clearly screening our calls now. Any phone number I have called them from has been blocked. If I try calling them from a new number, ironically a day later, that phone number is also blocked. Emails and numerous voicemails have gone unanswered since they claimed they were contacting their higher ups to seek a resolution for us Thursday June 11th. I guess their higher ups don’t care about their customers either! We have also kept records of all phone and email communications. On June 11th, *** promised to call me back that same day but we did not hear from anyone representing *** until Wednesday June 17th. ***, a representative with no real authority, called me and offered me a measly $75 “for my troubles” as she put it. $75 doesn't even cover the rescheduling fees we incurred due to their customer care team’s negligence. I explained this to *** and she promised to have someone with more authority call me back "as soon as possible, as she put it. We have yet to receive a call back. I called today at exactly 10:39am on a different phone and got in touch with ***. As she had done on every previous call, she apologized profusely and then proceeded to promise me a phone call back. I tried calling *** back at 5:45pm, eastern time, only to find they had already blocked the phone number I reached *** from earlier today.

During my phone call with Venessa on June 17th at exactly 12:54pm, she did admit that *** committed false advertising by listing the timber shield features on their website and then shipping me a swing set that had absolutely no timber shield features. We have proof of false advertisement and negligence and yet nobody from their company has even asked me what their team’s negligence has costed me. Their team has made mistake after mistake and then offered absolutely no relevant resolution to make us whole.

To be totally transparent, I have lost my cool on a few of the *** representatives because each one says they want to help but no one and I mean absolutely no one there actually does anything to help. I have used profanity when they have made promises that weren't kept and I have threatened a lawsuit because of the financial burden they created for us. I am not proud of all of my conduct but it, in no way, excuses what this company has put us through.

I ordered a two pack of Lifetime fishing kayaks on June 11 on the merchant's website, which stated delivery in 3-5 business days. It is now June 27 and I have not been able to get a status on my order from the merchant, either by the website or by calling them. I have tried several times to call and keep getting pushed to an automated message and disconnected. I was able to get through to a customer representative once on June 19th, who told me they would check with the supplier and email me back. I have yet to receive any correspondence on my order status. The website does not allow ability to check order status. The merchant charged my credit card immediately for the full amount.

The carport kit was shipped in a timely manner with no damage to it. All of the parts were clearly labeled and easy to assemble using the visual instructions. I was impressed with the quality and strength of the frame and roof parts. Everything fit together very well. It was a great purchase and I would certainly buy from this company again.

The experience ordering from this company was great, from order confirmation, to delivery setup with freight, to the delivery itself, the entire experience was wonderful. The swing set we ordered is great quality and looks great. We will be a repeat customer.

Loved this metal shed from Sheds for less. I have bought 2 over the years for 2 different locations, and both a holding up very well through weather and sun. Never had any issues with either and they are pretty easy to assemble.