Sheehy Ford, Inc

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Complaint: ***
I am rejecting this response because:I understand it is dealers discretion to change partsBut that does not mean they needed to be changedThere is no reason to change a part that is made of metal/steel whether it is porous or not because it has oil on itDealers discretion is a cop out to cover your neck so they don't undermine your decision to unnecessarily change a part that was technically still good even AFTER I requested them not to be changed unless they were overly worn I have owned fords my entire life, and I am very glad I never dealt with a dealership like yours until now because it would of put me off of fords because who wants to own one when you have to deal with such poor service and your unwillingness to own up to your error in judgment in changing parts that did not need to be changed
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: we seem to be going around on this matter and not getting nowhere. All I can say is sheehy ford is the one that sold me the extra warranty of years/unlimimted miles on the same day I brought my f150/truckIf I was to have it service for any problem sheehy ford is where I would take it for service because after all that's where I brought my truck. This is a defect in the paint from the manufacture but sheehy is the company that sold me the truck so they should be the ones to do the repairs to it. This should not be at my cost due to a defect from the manufactureBut as I stated we are just going around and my truck is not being repair after I paid all that money for the new truck plus warrantly that seem to be no good. So enclosing I guest I have to find a lawyer and file a law suit against sheehy ford business.Regards,*** ***

7/9/14Dear Revdex.com, Sheehy Auto Stores makes every effort to provide great customer service and explain everything fullyThis customer has been satisfied according to our sales managers conversation with herWe feel we made every effort to satisfy this
customer.Thanks for your considerationWe attempt to satisfy every customer to the best of our abilityOur goal is to always sincerely and enthusiastically help customers

9/11/Dear Revdex.com,
Sheehy Auto Stores makes every effort to provide great customer service and explain everything fully.The vehicle was brought in with the complaint of running roughThe check engine light was on when vehicle came inThe technician scanned
for fault codes and found current codes for multiple misfiresThe technician recommended installing new spark plugs and coils to correct engine misfiringThe vehicle was misfiring while idling in technicians work bayCustomer agreed to technician's recommendation and the price associated with the recommended repair, Vehicle was released to the customer after short test drive, Vehicle came back with no power or accelerationThe vehicle further diagnosed as having faulty catalytic convertorsAn estimate was given for the replacement of catalytic convertorsThe customer declined installation of new catalytic convertors, it was explained to the customer that misfiring engine would allow raw fuel to enter the catalytic convertors which would accelerate their failureCustomer asked for refund for replacement of spark plugs and coilsWe did refund the labor amount, but the vehicle did need spark plugs and coils so we did not refund the amount of the partsWe also offered to trade the customer out of the vehicle at secured financing for her but she declined to get into another vehicle,Thanks for your considerationWe attempt to satisfy every customer to the best of our abilityOur goal is to always sincerely and enthusiastically help customersRef #***
Thank youPam DController

A couple of weeks ago I dropped my vehicle off at 10am for an oil change and was a told it would take 2hrsAutomatically any work I get done to my car comes with a free car washI had received a ride home from Sheehy Shuttle serviceSheehy advised me that they would call me when the car was finished maintenanced and washedAt pm from Sheehy shuttle picked me up and advised me that my car was ready to be picked upWhen I arrive to Sheehy Location I was told by a service worker that my car had not been washed and do I want to wait a lil longer so they can wash itNow by this time I"m furious cause they have had my car well over 2hrsI speak to a manager and he advises me that because I had waited for so long that they will give me a free Full car detailFast forward to todayI call and speak with service mgrLee G*** and he tells me if I come in now they will work on my car and put me in a rentalI drive up to the dealership and after filling out and signing papers I was told minutes later that they sold the last car rental that they had and was sorryOnce again Lee G*** had a disposition about him that he didn't care that I again waisted an hour of my dayI walked off extremely disappointed and upsetAt that point I spoke with Davis M*** and he advised me that I should speak with a general mgrnamed Gerard C***After speaking with Gerard C*** he immediately helped me to calm down by telling me he will help me to the best of his abilityHe then proceeded to give me the keys to the car he was drivingI was shocked and taken back that he'd do that for meIn the end I left a happy and satisfied customer

8/27/Dear Revdex.com,
Sheehy Auto Stores makes every effort to provide great customer service, The part that is needed to fix *** ***s vehicleis on national backorder with FordThere is no ETA on when Ford dealers will get the partWe have had
different people call Ford and no one can give us any more information Ford will also not give any more assistance to the customer because he is not the original owner and it is over the time limit on owner assistanceThe customer needs to be contacting Ford directly as we, as the dealer, do not have any say in when we will obtain this part.Our parts manager has sent in a request to Ford to get any information as well with no resultsThanks for your considerationWe attempt to satisfy every customer to the best of our abilityOur goal is to always sincerely and enthusiastically help customers.Ref # ***Thank you,Pam D
Controller

We have addressed all the customers concerns at this point. Even the *** manufacturer themselves stated that it is the dealers discretion to replace the components. We have already stated as well the reason of the caliber replacement. There is nothing further we can offer the customer in regards to this repairThank you

April 21, Dear Sir/Madam:Please be advised that *** *** came into the dealership on 4-4-with a concern of the paint peeling from the bed of his ***The manufacturer’s warranty on the paint is only for years or 36,miles against factory defects**
***'s original warranty start date is 4-15-which indicates his warranty coverage on his paint concern expired 4-15-12.In the interest of customer satisfaction, we had submitted photos to Ford Motor Company for review; their response was that it was out of warrantyThe misinterpretation of coverage by customer may be attributed to another coverage offered by Ford for body panel perforations, but this is not the case with ***’s paint issue.Therefore, based on Ford's warranty coverage, we are not able to perform the paint repairs at Ford’s expense.If you have any questions, or need any additional information, I can be reached on ###-###-####.Very Truly Yours,

Dear Revdex.com,Sheehy Auto Stores makes every effort to provide great customer service and explain everything fully.
It was explained to the customer when the vehicle was towed in that our transmission repair technician was backed up by more than a month and that it would...

be quite a while before we would be able to look at his car. Customer has been driving free alternate transportation while his car has been here. Both we and the customer have called other local dealers to see if they might be able to look at his car sooner than we can. Everybody else is backed up too. We hope to be able to look at his car by the end of next week.Thanks for your consideration. We attempt to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers.Thank you,
Pam D
Controller

9/24/15Sheehy Auto Stores makes every effort to provide great customer service and explain everything fully.
We have addressed and corrected all of [redacted]'s concerns:1. Check for oil/fluid leak: found camshaft phaser sensor seal leaking: installed new camshaft phaser sensor: no charge to customer.
2.Check for shudder/hesitation when accelerating: found faulty throttle position sensor: installed new throttle position sensor: no charge to customer.Check for grinding noise when driving: found faulty left front wheel bearing; installed new left front wheel bearing: no charge to customer.To the best of my knowledge. [redacted] has not had any financial expense for repairs on her vehicle for the 2015 calendar year, and we have serviced her vehicle timely and competent manor.
Thanks for your consideration. We attempt to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers.
Thank you,Fred G.Service Manager

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 Complaint: [redacted]
I am rejecting this response because:  The repair estimate provided by Sheehy Ford [$1,131.40] was provided on 12/16/2013, three days after after the alleged repairs made by [redacted] [$1,036.83] are prime examples of professional dishonesty; racism; and the ease in which these individuals can get away with preying on their trusting customer.  On 12/12/2013 [redacted] replaced the air filter on my Ford [redacted]; charged me  $1,131.40; and returned my vehicle.  Three days later, Sheehy Ford suggested that I pay $1,131.40 in order to repair the work provided [redacted].  One week later, [redacted] Ford stated that other than a possible tune up, they couldn't find anything wrong with the vehicle.  If you're going to spit in my face; take my money; and pretend that you're an honest auto repair company, please have the courage to call me a [redacted], instead of a [redacted] that increased your bank accounts by $1,130.40 + $130.97.  It's a [redacted] shame that Sheehy Ford and [redacted] are allowed to do business in the state of Maryland.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:From: [redacted]<[redacted]>Date: Fri, Jul 11, 2014 at 10:21 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>Cc: [redacted]
I told the floor manager and also the store manager I was lied to and I was not satisfied with me having to pay the extra $4000.  
But them on the bad list so no one else will have to go through what I went through by their misleading their customers.
Thank you so much for your help,
[redacted]

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 Complaint: [redacted]
I am rejecting this response because:
I would like to see the specific language in the bill of sale that states the ten day waiting period.
Also, I would like to see the disclaimer in the Sheehy Value Promise that reads that some vehicles may not be covered under the advertised promise because it would be too expensive to inspect the vehicle.
I need a specific date, time and location when I will receive my full refund.
Regards,
[redacted]

July 28, 2014
Dear Sir/Madam:Please be advised that [redacted] brought her 2003 Ford [redacted] into the dealership on 7-7-14 for a lube, oil, and filter change, and with a Maryland Emissions failure notice citing a diagnostic trouble code 506. The Service Advisor told her there...

would be a diagnostic check-out charge of $121.00, but evidently she only heard the $21.00 amount. This fee has been standard for a long time here at Sheehy and would most likely not be miscommunicated to the customer.Therefore, even though we regret that [redacted] feels she was taken advantage of, we fee that we cannot reimburse due to her misunderstanding of the fees we charge.
If you have any questions, or need any additional information, I can be reached on ###-###-####.Very Truly Yours,Les A[redacted] Service Director

May 30, 2014
Please be advised that **. [redacted] brought his 2009 Ford [redacted] into the dealership on 3-18-14 with a Check Engine Light On error message. After testing and verifying the concern, it was determined that the catalytic converter needed to be replaced. We ordered the part...

through our Parts Dept. and was informed by Ford Motor Company that the part was or a national back order status and the part would have to come from the vendor who manufactures them.We advised **. [redacted] at that time that the part to fix his vehicle was not available from Ford. We then asked Ford for help in providing alternate transportation; Ford committed to pay for the rental vehicle until -28-14 which was approximately $1,000.00. To date, the part is still on back order and Ford has stepped up and offered additional rental car coverage until 6-13-14. We contacted **. [redacted] on 5-29-14 and advised him that he could get back into a rental. **. [redacted] came in 29-14 at approximately 5:00 pm and put him back into a rental car.
Therefore, based on Fords interest in customer satisfaction, we feel that all is being done that can be done under the circumstances. As of today, there is still no promise date for availability of the part; therefore, the issue appears to be between Ford and **. [redacted] and not Sheehy Ford.If you have any questions, or need any additional I can be reached on ###-###-####.Very Truly Yours,

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 Complaint: [redacted]
I am rejecting this response because:The milage is not properly recorded also, Pam is not someone I have ever heard of and she has never personally dealt with my situation. I have never spoken with her for her to know what was said. It came out of the servicers mouth (Christopher ) that they haven't been recording my mileage correctly so how can I trust that anything in Ms Pams system is correct. On top of that as of 08/08/15 they told me that they have lost my car and I am still inconvenienced without a car as of 08/11/2015.  Im more than sure that Pam doesn't have that recorded in her system. They have really made it hard for ne with this car and people should not only lose their job but, I should be compensated. I pay my car note on time everything I'm supposed to do. I don't understand what I could've done differently besides not buying a car from there in the first place.
Regards,
[redacted]

April 21, 2014
Dear Sir/Madam:Please be advised that **. [redacted] brought his vehicle into the dealership on 12-16-13 with a concern of the check engine light on and truck cuts off when light comes on but it starts back up. The Service Advisor informed the customer that he...

would be responsible for diagnostic time charges needed to assess the concerns, **. [redacted] agreed to that, and at the completion o the diagnosis, he would not authorize us to proceed with technician's recommendation.Although the replacement of the battery cable terminal may have turned off the check engine light, sometimes disconnecting the battery will erase the codes stored in the PCM/onboard computer; therefore we do not feel that this would fix all his vehicle concerns.The purpose of the diagnostic charge is to compensate the factory-trained technician for his time invested into diagnosing the intermittent concern. Since **. [redacted] has no repair history with us and has stated he will never return here for future service needs, we do not feel obliged to refund him the requested amount.If you have any questions, or need any additional information, I can be reached on ###-###-####.Very Truly Yours,

8/7/15
1.  9/30/13: 137.19 miles: customer states vehicle jerking/gurgling. We were unable to duplicate customer's concern and there were no fault codes found stored in ECM/TCM Customer advised if problem persists, please return vehicle for further diagnosis.
2....

12/14/13:18714 miles, and 2/25/14: 23457 miles: next two visits; VIP oil/filter changes: no mention made of driveability concern at either visit.3. 3/7/14; 25000 miles; customer states vehicle jerking/gurgling. Per TSB 14-0047, technician performed ECM/TCM software update under warranty. No problems noted on final test drive.4. 5/14/14: 28809 miles; VIP oil/filter change: no mention made of driveability concern.
5. 6/2/14: 30646 miles: customer states vehicle jerking/stalling: technician reading hard fault: code P2104 diagnosed faulty throttle body: installed new throttle body under warranty, No problems stated an final test drive.6. 9/22/14: 30327 miles, and 1/10/15: VIP oil/filter changes: no mention made of driveability concern.7. 3/30/15: 52388 miles: customer states vehicle bucks/jerks on acceleration; per TSB 14-0197C, technician installed new clutch/seal set. No problems noted on final test drive.8. 4/25/15;55153 miles, and 7/11/15. 62770 miles: VIP oil/filter change: no mention made of driveabilily concern,9. 7/30/15 customer states '’service engine" light coming on at dash intermittently. Technician scanned for codes: no fault codes found. Technician did find vehicle was aprox. two quarts low on oil; technician topped off oil at no charge to customer. Notes about this visit: 1) Vehicle was driven 4596 miles, in 19 days (average of 241 miles/day): some oil consumption is normal w/ this kind of driving. 2) It was explained to customer that just because there's no oil reading on the dipstick, this does not mean vehicle has no oil: the dipstick only goes down to the top of the oil reservoir. If vehicle actually had no oil at ail, the red oil pressure light would've been on when vehicle came in for service and there would've been stored hard fault codes for low oil pressure and low oil level. Also, at this visit we inspected the vehicle for oil/fluid leaks no oil/fluid leaks found at this time, 3) Customer came in w/o an appointment on the evening of 7/30/15: because we couldn't look at the car until the next morning, and because it was not advisable to drive the car until the car could be checked out, Sheehy Ford paid for the customer to be in an [redacted] rental car as a courtesy so customer could get home and get to work the next day.  4) Customer was advised at last service visit and visually shown at this visit that front tires are bald. and that the fight front tires has cords showing, through; customer advised that while we didn't find any problems w/the vehicle's origins, the vehicle it extremely unsafe to drive due to the condition of the right front tire. 5) There is no driveabilty concern mentioned at this service visit.Thanks for your consideration. We attempt to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers.
Thank you,Pam D
Controller

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 Complaint: [redacted]
I am rejecting this response because:  when I purchace  the [redacted] ford  truck I also purchace 5 year bump to bump extended warrenty policy the same day from sheehy ford.
The paint peeling issue should be cover under the extended warrenty do to ford's defect. That 3 year/36000 thousand miles is standard.
But I purchace the 5 year/unlimited miles extended warrenty and there for my vehicle should be cover under that extended warrenty policy.
I have receipts of the purchace of the vehicle also the extended 5 year warrenty policy from that day.
The service manager even stated that the paint peeling issue was only accuring on the white color only also online from ford information that the 2009, ford 150 trucks was having this issue with the paint peeling on the inside of the tailgate as where my has accured.
Regards,
[redacted]

April 21, 2014
Dear Sir/Madam:Please be advised that **. [redacted] brought her vehicle into the dealership on 3-29-14 having a check engine light concern. We hooked vehicle up to computer and checked for codes and found a code P0171 which indicates a lean condition. Upon...

inspection of the vehicle, it looked as though the engine assembly had been previously replaced with a used unit. It had several broken vacuum hoses sucking air contributing to the lean condition. We repaired the hoses, reprogrammed the PCM and road-tested vehicle and it was ok at that time.Three days later on 4-1-14, the vehicle came back in with check engine light concern again.We determined that it still had a vacuum leak code P0174 which is a small vacuum leak, and also a code [redacted] which is bank 1 02 sensor. We replaced the intake manifold gaskets and the 02 sensor at no charge for labor and charged customer for parts used in repair.Customer returned again on 4-3-14 with check engine light back on now showing misfire codes of [redacted] which is misfire of #2 cylinder and a code [redacted] which is a random misfire. It also had a code [redacted] which is a catalytic converter efficiency code. At this time we performed a manual compression test based on these codes and discovered low compression in the #2 and #5 cylinders which indicates internal engine problems. The technician had noticed that another shop or person had replaced the spark plugs and spark plug wires which can also give you misfire codes when defective.Unfortunately, based on these results, the vehicle still has major issues needing repair. Due to the age and mileage of the vehicle, it would not be in the best interest of the customer to put additional money into more ongoing repairs.Sheehy Ford cannot be responsible for the subsequent items that were discovered when trying to repair the vehicle to the customer's satisfaction since we did not cause these issues.If you have any questions, or need any additional information, I can be reached on ###-###-####,Very Truly Yours,