Sheehy Ford, Inc

April 21, 2014
Dear Sir/Madam:Please be advised that **. [redacted] came into the dealership on 4-4-14 with a concern of the paint peeling from the bed of his 2009 [redacted]. The manufacturer’s warranty on the paint is only for 3 years or 36,000 miles against factor defects[redacted]. [redacted]’s original warranty start date is 4-15-09 which indicates his warranty coverage on his paint concern expired 4-15-12.In the interest of customer satisfaction;, we had submitted photos to Ford Motor Company for review; their response was that it was out of warranty. The misinterpretation of coverage by customer may be attributed to another coverage offered by Ford for body panel perforations, but this is not the case with **. [redacted]'s paint issue.Therefore, based on Ford’s warranty coverage, we are not able to perform the paint repairs at Ford’s expense,**. [redacted]’s 5yr warranty does not cover paint. **. [redacted] can call the warranty company and verify if he would like.This is a customer issue with the manufacturer which we are not able to make decisions on Ford’s behalf We submitted it to them in good faith for the customer. We are not responsible if Ford denies the claim.If you have any questions, or need any additional information,!. can be reached on ###-###-####.Very Truly Yours,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: On the first visit to Sheehy Ford, I was informed that my vehicle was put on a diagnostic machine which determined that an O2 Sensor was needed costing $356 as a result of engine light being on.  When the light came back on the very same day and I took the vehicle back, I was told that the truck was put on the diagnostic machine a second time. At which time, I was informed that a manifold gasket was needed, totaling another $211.  The same day the light still comes on and the vehicle was taken back a third time.  The vehicle is put on a diagnostic machine, according to Sheehy Ford and found a catalyst problem.  The vehicle is running much worse than it was when I initially took it to be repaired, its making loud noises.  I did not have that problem initially.  Apparently, the diagnostic machine is not reliable because I trusted the business to use their expertise in correcting the problems with the vehicle.  I have paid them to make it worse it seems.  If they did not know what the problem was then they should not have taken my money to make repairs that seems never exist.  Finally, the vehicle is much worse, and the engine light is still on.  I feel ripped off.
Regards,
[redacted]

Review: My issue is with the Service Department at Sheehy Ford. I took my 2009 Ford [redacted] to the Service Department(I bought the car new at the Dealership), because the engine light was on. The Catalytic converter was causing the check engine light to be on. This was on the 18 Mar 2014. After complainting,they finally granted me a rental car 31 Mar 2014,until the part get in. Sheehy Ford stopped paying for the rental car 29 April 2014. No reason what so ever. I called the main Ford Company Customer Service and also written a letter stating the issue. Customer Service Representative for Ford Motor Company responded to my complaint in writing, that the Company will not be able to grant my request for further rental assistance. The Catalytic Convertor is under factory warranty. My car is still at Sheehy Ford awaiting the part.Desired Settlement: Reimbursement for the rental car I kepted for another week($213.41) A rental car for the time my car is waiting on the Catalytic Convertor.

Business

Response:

May 30, 2014Please be advised that **. [redacted] brought his 2009 Ford [redacted] into the dealership on 3-18-14 with a Check Engine Light On error message. After testing and verifying the concern, it was determined that the catalytic converter needed to be replaced. We ordered the part through our Parts Dept. and was informed by Ford Motor Company that the part was or a national back order status and the part would have to come from the vendor who manufactures them.We advised **. [redacted] at that time that the part to fix his vehicle was not available from Ford. We then asked Ford for help in providing alternate transportation; Ford committed to pay for the rental vehicle until -28-14 which was approximately $1,000.00. To date, the part is still on back order and Ford has stepped up and offered additional rental car coverage until 6-13-14. We contacted **. [redacted] on 5-29-14 and advised him that he could get back into a rental. **. [redacted] came in 29-14 at approximately 5:00 pm and put him back into a rental car.Therefore, based on Fords interest in customer satisfaction, we feel that all is being done that can be done under the circumstances. As of today, there is still no promise date for availability of the part; therefore, the issue appears to be between Ford and **. [redacted] and not Sheehy Ford.If you have any questions, or need any additional I can be reached on ###-###-####.Very Truly Yours,

Review: After taking my vehicle in to be repaired for engine light and making payment for this service, the light came back on the same day. Contacted Sheehy Ford and was told to bring it back in. Again further payments made. Once again, the light came back on the same day and it was running much worse. Contacted Sheehy Ford once again, told to bring it back. The light came back on and was told that I needed further service. Nothing was done to repair the damages they caused, nor was the engine light out. They also informed me that I needed additional parts to complete service. After taking the vehicle to another mechanical shop, the only issue that came up in the computer was an O2 sensor, which Ford says they changed. My vehicle is running terribly after taking it to them and after paying $580.00 the O2 sensor continue to display.Desired Settlement: To be refunded for what was paid. Repair the damages caused to the vehicle.

Business

Response:

April 21, 2014Dear Sir/Madam:Please be advised that **. [redacted] brought her vehicle into the dealership on 3-29-14 having a check engine light concern. We hooked vehicle up to computer and checked for codes and found a code P0171 which indicates a lean condition. Upon inspection of the vehicle, it looked as though the engine assembly had been previously replaced with a used unit. It had several broken vacuum hoses sucking air contributing to the lean condition. We repaired the hoses, reprogrammed the PCM and road-tested vehicle and it was ok at that time.Three days later on 4-1-14, the vehicle came back in with check engine light concern again.We determined that it still had a vacuum leak code P0174 which is a small vacuum leak, and also a code [redacted] which is bank 1 02 sensor. We replaced the intake manifold gaskets and the 02 sensor at no charge for labor and charged customer for parts used in repair.Customer returned again on 4-3-14 with check engine light back on now showing misfire codes of [redacted] which is misfire of #2 cylinder and a code [redacted] which is a random misfire. It also had a code [redacted] which is a catalytic converter efficiency code. At this time we performed a manual compression test based on these codes and discovered low compression in the #2 and #5 cylinders which indicates internal engine problems. The technician had noticed that another shop or person had replaced the spark plugs and spark plug wires which can also give you misfire codes when defective.Unfortunately, based on these results, the vehicle still has major issues needing repair. Due to the age and mileage of the vehicle, it would not be in the best interest of the customer to put additional money into more ongoing repairs.Sheehy Ford cannot be responsible for the subsequent items that were discovered when trying to repair the vehicle to the customer's satisfaction since we did not cause these issues.If you have any questions, or need any additional information, I can be reached on ###-###-####,Very Truly Yours,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: On the first visit to Sheehy Ford, I was informed that my vehicle was put on a diagnostic machine which determined that an O2 Sensor was needed costing $356 as a result of engine light being on. When the light came back on the very same day and I took the vehicle back, I was told that the truck was put on the diagnostic machine a second time. At which time, I was informed that a manifold gasket was needed, totaling another $211. The same day the light still comes on and the vehicle was taken back a third time. The vehicle is put on a diagnostic machine, according to Sheehy Ford and found a catalyst problem. The vehicle is running much worse than it was when I initially took it to be repaired, its making loud noises. I did not have that problem initially. Apparently, the diagnostic machine is not reliable because I trusted the business to use their expertise in correcting the problems with the vehicle. I have paid them to make it worse it seems. If they did not know what the problem was then they should not have taken my money to make repairs that seems never exist. Finally, the vehicle is much worse, and the engine light is still on. I feel ripped off.

Regards,

Review: I have a 2009 [redacted] ford truck I have a bumper to bumper coverage 5 year/unlimited mileage warranty. The paint has peeled away/off of the aiuminum base.

Business

Response:

April 21, 2014Dear Sir/Madam:Please be advised that **. [redacted] came into the dealership on 4-4-14 with a concern of the paint peeling from the bed of his 2009 [redacted]. The manufacturer’s warranty on the paint is only for 3 years or 36,000 miles against factory defects. **. [redacted]'s original warranty start date is 4-15-09 which indicates his warranty coverage on his paint concern expired 4-15-12.In the interest of customer satisfaction, we had submitted photos to Ford Motor Company for review; their response was that it was out of warranty. The misinterpretation of coverage by customer may be attributed to another coverage offered by Ford for body panel perforations, but this is not the case with **. [redacted]’s paint issue.Therefore, based on Ford's warranty coverage, we are not able to perform the paint repairs at Ford’s expense.If you have any questions, or need any additional information, I can be reached on ###-###-####.Very Truly Yours,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: when I purchace the [redacted] ford truck I also purchace 5 year bump to bump extended warrenty policy the same day from sheehy ford. The paint peeling issue should be cover under the extended warrenty do to ford's defect. That 3 year/36000 thousand miles is standard. But I purchace the 5 year/unlimited miles extended warrenty and there for my vehicle should be cover under that extended warrenty policy.I have receipts of the purchace of the vehicle also the extended 5 year warrenty policy from that day.The service manager even stated that the paint peeling issue was only accuring on the white color only also online from ford information that the 2009, ford 150 trucks was having this issue with the paint peeling on the inside of the tailgate as where my has accured.

Regards,

Business

Response:

April 21, 2014Dear Sir/Madam:Please be advised that **. [redacted] came into the dealership on 4-4-14 with a concern of the paint peeling from the bed of his 2009 [redacted]. The manufacturer’s warranty on the paint is only for 3 years or 36,000 miles against factor defects[redacted]’s original warranty start date is 4-15-09 which indicates his warranty coverage on his paint concern expired 4-15-12.In the interest of customer satisfaction;, we had submitted photos to Ford Motor Company for review; their response was that it was out of warranty. The misinterpretation of coverage by customer may be attributed to another coverage offered by Ford for body panel perforations, but this is not the case with **. [redacted]'s paint issue.Therefore, based on Ford’s warranty coverage, we are not able to perform the paint repairs at Ford’s expense,**. [redacted]’s 5yr warranty does not cover paint. **. [redacted] can call the warranty company and verify if he would like.This is a customer issue with the manufacturer which we are not able to make decisions on Ford’s behalf We submitted it to them in good faith for the customer. We are not responsible if Ford denies the claim.If you have any questions, or need any additional information,!. can be reached on ###-###-####.Very Truly Yours,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: we seem to be going around on this matter and not getting nowhere. All I can say is sheehy ford is the one that sold me the extra warranty of 5 years/unlimimted miles on the same day I brought my f150/truck. If I was to have it service for any problem sheehy ford is where I would take it for service because after all that's where I brought my truck. This is a defect in the paint from the manufacture but sheehy is the company that sold me the truck so they should be the ones to do the repairs to it. This should not be at my cost due to a defect from the manufacture. But as I stated we are just going around and my truck is not being repair after I paid all that money for the new truck plus warrantly that seem to be no good. So enclosing I guest I have to find a lawyer and file a law suit against sheehy ford business.Regards,[redacted]

Review: 08/06/2000 New Purchase/Ford [redacted]. Mileage [10 miles]

06/04/2011- I took my Ford [redacted] to [redacted] Ford [[redacted], Virginia] for an annual maintenance review. Total cost for repairs [$147.85]. The mileage on the Ford [redacted] was [59,501 miles]. [see exhibit A]

05/14/2012- I took my Ford [redacted] to [redacted] for repair services. Total cost for repairs [$736.62]. The auto mechanic mentioned that due to minimal use, the vehicle should be driven once a week or the engine should be started and run twice every week. The mileage was estimated at 64,000 miles. [see exhibit B]

12/12/2013- I took my Ford [redacted] to [redacted] for repair services. When I would place the vehicle in reverse, the engine would stop running. I was charged [$1,036.83] for alleged repairs to my vehicle. After receiving the vehicle, the vehicle continued to stop running when placed in reverse. I returned to [redacted] to acquire help, but I was ignored by the employees until I demanded that the parts removed from the vehicle be returned to me. An Air Filter and several Spark Plugs were returned. The vehicle’s mileage was 64,728 miles. [see exhibit C]

12/16/2013- I took my Ford [redacted] to Sheehy Ford in order to get a professional and honest repair diagnosis for the Ford [redacted]. After the diagnosis, I was informed that it would cost [$1,131.40] to repair the vehicle. The vehicle’s mileage was 64,728 miles.

[see exhibit D]

12/24/2013- I took my Ford [redacted] to [redacted] Ford [[redacted], Virginia]. After waiting several hours, I was informed that the [redacted] Ford mechanics couldn’t find any mechanical problems with the Ford [redacted] and that I didn’t have to pay the diagnosis fee. Afterwards, the vehicle’s engine continued to stop running when the vehicle was placed in reverse. The vehicle’s mileage was 64,803 miles. [see exhibit E]

02/17/2014- After starting the vehicle and placing it in reverse, the vehicle’s engine stopped running. After opening the vehicle’s hood, I found that the vehicle’s [negative] battery cable terminal was severely rusted and partially detached from the negative post of the battery. I went to [redacted] Auto Parts and purchased a Battery Cable Terminal. After installing the Battery Cable Terminal there were no farther issues with the vehicle’s engine turning off when placed in reverse. Cost for repairs [$5.29]. [see exhibit F]Desired Settlement: Refund

Business

Response:

April 21, 2014Dear Sir/Madam:Please be advised that **. [redacted] brought his vehicle into the dealership on 12-16-13 with a concern of the check engine light on and truck cuts off when light comes on but it starts back up. The Service Advisor informed the customer that he would be responsible for diagnostic time charges needed to assess the concerns, **. [redacted] agreed to that, and at the completion o the diagnosis, he would not authorize us to proceed with technician's recommendation.Although the replacement of the battery cable terminal may have turned off the check engine light, sometimes disconnecting the battery will erase the codes stored in the PCM/onboard computer; therefore we do not feel that this would fix all his vehicle concerns.The purpose of the diagnostic charge is to compensate the factory-trained technician for his time invested into diagnosing the intermittent concern. Since **. [redacted] has no repair history with us and has stated he will never return here for future service needs, we do not feel obliged to refund him the requested amount.If you have any questions, or need any additional information, I can be reached on ###-###-####.Very Truly Yours,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The repair estimate provided by Sheehy Ford [$1,131.40] was provided on 12/16/2013, three days after after the alleged repairs made by [redacted] [$1,036.83] are prime examples of professional dishonesty; racism; and the ease in which these individuals can get away with preying on their trusting customer. On 12/12/2013 [redacted] replaced the air filter on my Ford [redacted]; charged me $1,131.40; and returned my vehicle. Three days later, Sheehy Ford suggested that I pay $1,131.40 in order to repair the work provided [redacted]. One week later, [redacted] Ford stated that other than a possible tune up, they couldn't find anything wrong with the vehicle. If you're going to spit in my face; take my money; and pretend that you're an honest auto repair company, please have the courage to call me a [redacted], instead of a [redacted] that increased your bank accounts by $1,130.40 + $130.97. It's a [redacted] shame that Sheehy Ford and [redacted] are allowed to do business in the state of Maryland.

Regards,

Review: I purchased a vehicle from Sheehy , when I say purchased I mean went through finance added the car to my insurance the whole nine. I was told I could come and pick up my vehicle the next day. I waited and waited , but never recieved a call. I call the next day only to be to told that the car I purchased has been sold. I could'nt believe it. I check my bank account and to my surprise they cashed the down payment check for a vehicle that I never recieved. I go back in to the dealership and I SETTLED for another car , did all the paper work added the car to my insurance once again. I get a call from the finance company doing a welcome interview only to find out that they sent the wrong contract to the finance company. The dealership called a few days later and asks me to come back in and resign another contract. I emailed the General Manager , but have yet to recieve a email or call.Desired Settlement: I want them to find me the car that I originally purchased or return my trade in and refund me my down payment

Business

Response:

9/6/13

Dear Revdex.com,

Sheehy Auto Stores makes every effort to provide great customer service and explain everything fully at the time of sale. The vehicle that Sheehy tried to obtain for [redacted] was taken by another dealership before we could take possession of it. This was explained to [redacted] and we found another vehicle that was comparable and suitabl< [redacted] agreed to the purchase and signed all the paperwork to own the vehicle. We feel we made every effort to satisfy this customer.

Thanks for your consideration. We attempt to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers.

Review: My van was brought to Sheehy Ford on Octo. 14, 2013, by tow tuck after it was recovered from being solen. The damages was to the driver side door and the ingnition. During the last two weeks I have been calling and finally, I went over on Saturday, 10/26/13 to find out the hold up of why the van was not repair and returned to me. Upon my arrival I saw that my van has not been touched since 10/14/13. The manager informed me that they are waiting on a part. The van is a Ford Van and that is why I choose this company because if they needed anything it would be easly accessiable. In this day and time no one should wait three weeks to have an ignition and lock repaired or replaced. These are the employees that I have been in contact with at Sheehy Ford of [redacted], Sales manager and [redacted], Body Shop Manager and neither one have been sucessful in having my van repaired and return to me. The main number is ###-###-####. The email address is [redacted] and [redacted]Desired Settlement: I would like my van repaired and returned to me by Wednesday, October 30, 2013. Thank you for your assistance and help with this urgent matter. [redacted].

Frustrated owner

Business

Response:

11/21/13

Dear Revdex.com,

Sheehy Auto Stores makes every effort to provide great customer service and explain everything fully. This customer's service was completed and the vehicle returned to her on 10/29/13. Ford Motor Company parts were on backorder and we had to wait on them to finish repairing the vehicle. We feel we made every effort to satisfy this customer.

Thanks for your consideration. We attempt to satisfy every customer to the best of our ability. Our goal is to always sincerely, and enthusiastically help customers,

Review: To whom it may concern;

On June 25, 2013 I had my 2007 Ford Expedition EL XLT towed to Sheehy Ford of [redacted] located at [redacted], Maryland [redacted] due to the vehicle not starting. I was notified by the service advisor [redacted]. that the fuel pump needed to be replaced and that it was still under warranty so they would contact the Easy-care warranty department with the findings and will contact me with the next step to replace the part for my vehicle. On July 3, 2013 I was contacted by the service advisor [redacted] informing me that they were in the process of replacing the part. He didn't know whether the job would be completed by close of business and they would notify me when the job was completed. I called back on Friday and was informed my vehicle wasn't completed due to them having the wrong part. It was mentioned that they tried aftermarket parts but none of them fit and they were unable to locate the part as of yet for my vehicle. I then requested they provide me with a rental car, which I received on July 6, 2013 and was informed that Easy-care warranty covers a maximum of six days. So, I was under the assumption that the service on my vehicle would be completed within the allotted time frame. I contacted the service department weekly for a status update due to the fact that no one bothered to keep me abreast of what was going on as far as my vehicle was concerned. I was instructed by the service advisor [redacted] to contact The Ford Motor Corporation for assistance with this matter.

When I contacted the Ford Motor Corporation to assist with matter on July 12, 2013, I spoke with the customer service representative that assigned me a case number [redacted], and then stated someone would contact me back within a timely manner. On July 15, 2013, I called again due to no one returning my call and spoke to a customer service supervisor by the name of [redacted] that informed me that the Regional Manager was [redacted]. I left a message for **. [redacted] to contact me in reference to my vehicle. On July 18, 2013, I received a call from [redacted] on behalf of [redacted]; she informed me that [redacted] was working with the dealer to get the part for my truck. I continue to wait patiently for an updated response. I reached out to the Ford Motor Corporation again, July 30, 2013, this time I was given a new Regional Manager [redacted] and that she would contact me by close of business. **. [redacted] informed me that she was in contact with the service department and would get back to me with a status update. August 6, 2013, I received a voice message from [redacted] stating the part probably wouldn’t be shipped out until late August because their waiting for materials and tools to be on hand for production. On August 23, 2013 I was informed by [redacted] that they Ford Motor Company will not cover the rental car cost after the end of this month because they have exceeded the limit.

As of today, my vehicle has been with Sheehy Ford of [redacted] for approximately two months and they still don’t have a firm solution to correct this matter.Desired Settlement: A written apology from The Ford Motor Company and to complete the service on my vehicle. It's unacceptable.

Business

Response:

9/19/13

Dear Revdex.com,

Sheehy Auto Stores makes every effort to provide great customer service and explain everything fully. This customer’s service was completed and the vehicle returned to her on 9/9/13. Ford Motor Company agreed to pay a large portion of the rental bill due to the fuel pump not being available. Sheehy Auto also paid for a portion of the vehicle rental just for customer goodwill, We feel we made every effort to satisfy this customer.

Thanks for your consideration- We attempt to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers.

Review: I am writing to complain about the business transaction that I encountered on Monday July 7, 2014, with Sheehy Ford located in [redacted], Maryland. I had an appointment at 7am to have my car maintenance. I provided a coupon for a lube, oil and filter change for $29.95 and a tire rotation special for $14.95. I shared my OBD test results from the vehicle emissions inspection to see if they could help me figure out why I failed my state of Maryland emissions test. The emissions test said that I failed because of a diagnostic trouble code (P1506 Manufacturer specific code). Sheehy Ford said that I needed a diagnostic check. I asked how much would that cost. I was told $21.00. I said ok. When I went to pay the cashier, I was given a bill for $188.61. They had charged me a cost of $121.00 instead. I went to the manager Les A[redacted], Sr. the service director to tell him what had happened and I showed him my paper work. He actually ignored what I was saying, he made up all types of excuses and the last thing he said was yes, that is what we charge for a diagnostic check. I told Les A[redacted], Sr. that was not the problem. The problem was that I was told that the cost was $21.00 and I felt like that I was deceived. If I was told the price in the beginning, I probably would not have had the diagnostic check because that was not in my budget. There were errors on my receipt that the approved revised estimate of $1250.00 was by me ([redacted]). I have no idea what that meant. I would like a refund of the $121.00 because it was unprofessional and unethical to tell me that the cost was $21.00 then ended up being charged $121.00. I was taken advantage of because I was a woman. Also, I did not like how my paperwork was being rushed through when I was waited on.Desired Settlement: I would like a refund of the $121.00 because it was unprofessional and unethical to tell me that the cost was $21.00 then ended up being charged $121.00. I was taken advantage of because I was a woman. Also, I did not like how my paperwork was being rushed through when I was waited on.

Business

Response:

July 28, 2014Dear Sir/Madam:Please be advised that [redacted] brought her 2003 Ford [redacted] into the dealership on 7-7-14 for a lube, oil, and filter change, and with a Maryland Emissions failure notice citing a diagnostic trouble code 506. The Service Advisor told her there would be a diagnostic check-out charge of $121.00, but evidently she only heard the $21.00 amount. This fee has been standard for a long time here at Sheehy and would most likely not be miscommunicated to the customer.Therefore, even though we regret that [redacted] feels she was taken advantage of, we fee that we cannot reimburse due to her misunderstanding of the fees we charge.If you have any questions, or need any additional information, I can be reached on ###-###-####.Very Truly Yours,Les A[redacted] Service Director

Review: I went to Sheehy Ford yesterday and purchased a Ford [redacted]. The manager gave me a price of $29,290 including my trade-in 2004 ford [redacted] and Ford incentives. I had arrived there around 1:00 thinking I would be out before 5:00 because I had to be at Church around 6:30 so I did not look at anything except the final price of $34,646.80. The financial specialist asked for a check of $4000 which I thought would be subtracted from total NO, that is not true.

I went back today to see the manager and was surprised because he said no he did not quoted that price and I said both my husband and I saw you write it down but to no avail. I said I want to return the car because I was not paying $38,646.80 for a car including the extended warranty plus. He said no because I had signed the paperwork. I asked him about the 3-x days to change your mind he said NO such thing exist.

I had called and spoke to the sale person on Tuesday and told him what I wanted on the car and with my trade in ONLY spending $28,500 inclusive and he had related that message to the Manager Chris.

The sale person is Simon

Manager - Chris

The address is:

Sheehy Ford

5[redacted], MD. [redacted]Desired Settlement: The car and with my trade in ONLY spending $28,500 inclusive.

Business

Response:

7/9/14Dear Revdex.com, Sheehy Auto Stores makes every effort to provide great customer service and explain everything fully. This customer has been satisfied according to our sales managers conversation with her. We feel we made every effort to satisfy this customer.Thanks for your consideration. We attempt to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

From: [redacted]<[redacted]>

Date: Fri, Jul 11, 2014 at 10:21 PM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: "[email protected]" <[email protected]>

Cc: [redacted]

I told the floor manager and also the store manager I was lied to and I was not satisfied with me having to pay the extra $4000.