Sheehy Ford of Warrenton

To Whom it may concern,? When the vehicle first arrived for service, it had year wear and tear to include curb damage to one wheel.? When repairs were complete, the customer had a concern with light scratches on of the wheels from the tire installationWe had a company completely repair the complete set of rims to include the curb damaged one that was from prior damage at no cost to the customer.? ? I performed an inspection of the repaired wheels and in my plus year professional opinion with [redacted] , the wheels look substantially better than when he delivered it here for service.We build a culture here to always strive and provide excellent customer service.Gary *F*Service ManagerSheey Ford of Warrenton [redacted]

I would like the business contacted and my concerns available through the Better Business online presence? I am not seeking financial reimbursement at this point but was just really shocked by the predatory behavior exhibited by Sheehy Ford of WarrentonI have mailed a letter to the service department at Sheehy Ford of Warrenton.?

The above case has been satisfied.? Please see a copy of our refund check to MrR***.? I'm the one that does the cancellations and the form he had completed never reached my office.? I have been emailing with MrR [redacted] and I feel he is satisfied.Thank you, [redacted] Sheehy Ford of Warrenton

Regarding case number [redacted] I am the new general manager at Sheehy Ford of Warrenton and after having reviewed the situation, have agreed to provide a new set of tires as requested by the customerI left the customer a voice mail with a contact person to set an appointment to have the tires installed.Thank you,Frank M [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

I would like the business contacted and my concerns available through the Better Business online presence I am not seeking financial reimbursement at this point but was just really shocked by the predatory behavior exhibited by Sheehy Ford of WarrentonI have mailed a letter to the service department at Sheehy Ford of Warrenton

I have worked with them the best I can, unfortunately they had negative equity when they traded in their previous vehicle and they also picked a vehicle that was $more expensive and there is no way I can get them to the same paymentFord motor company has a bulletin on these transmissions and it is on back orderI can speak with ford and try to expedite the part if that is what they likeI can be reached at [redacted] .Thanks [redacted] ***

I have never spent less than a whole hour in the service department for an oil change....frequently two hours or more They try to sell me something every time too I don't know about buying cars, but don't bother with the maintenance plan, it is NOT worth the wait

Revdex.com spoke with the businessThey do apologize for the miscommunication regarding this vehicleAt the time this customer was leaving to come see this vehicle the vehicle was at that locationIn the mean time another location called with a deal of the vehicle and it was sold to that locationThere was miscommunication once once the customer arrived but vehicles in this situation are first come first serveAt this time the business is looking in the way issues such as this are handle dint he future to cut back on concerns of this nature

To whom it may concern,? [redacted] had his vehicle towed into the dealership on [redacted] ? with a concern that the rpm’s would rev high and felt like the trans was slipping.? Upon inspection we verified that the customer had leaks from the back of the engine and front axle seals.? We found trans fluid level down due to leaking seals.? We replaced the rear main seal and front axle seals with filling up the trans fluidPerformed road test, all seemed ok.? During road test, the tech noticed a lot of knocking noise in the front end under acceleration or deceleration Performed inspection and found engine mounts to be at fault due to age and [redacted] ? milesRecommended to [redacted] to replace the mounts along with timing belt to correct the knocking sound and the timing belt for mileage.? After all repairs were performed, the car seemed to drive ok with no issues noted.? Any other concerns or issues, feel free to reach out to me directly? [redacted] ?

Regarding case number ***I am the new general manager at Sheehy Ford of Warrenton and after having reviewed the situation, have agreed to provide a new set of tires as requested by the customerI left the customer a voice mail with a contact person to set an appointment to have the tires
installed.Thank you,Frank M***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

I would like the business contacted and my concerns available through the Better Business online presence I am not seeking financial reimbursement at this point but was just really shocked by the predatory behavior exhibited by Sheehy Ford of WarrentonI have mailed a letter to the service
department at Sheehy Ford of Warrenton.

To Whom it may concern, When the vehicle first arrived for service, it had year wear and tear to include curb damage to one wheel. When repairs were complete, the customer had a concern with light scratches on of the wheels from the tire installationWe had a company
completely repair the complete set of rims to include the curb damaged one that was from prior damage at no cost to the customer. I performed an inspection of the repaired wheels and in my plus year professional opinion with *** *** ***, the wheels look substantially better than when he delivered it here for service.We build a culture here to always strive and provide excellent customer service.Gary *F*Service ManagerSheey Ford of Warrenton*** *** ***
*** *** ***
***

To Whom it may concern, When the vehicle first arrived for service, it had year wear and tear to include curb damage to one wheel. When repairs were complete, the customer had a concern with light scratches on of the wheels from the tire installationWe had a company
completely repair the complete set of rims to include the curb damaged one that was from prior damage at no cost to the customer. I performed an inspection of the repaired wheels and in my plus year professional opinion with *** *** ***, the wheels look substantially better than when he delivered it here for service.We build a culture here to always strive and provide excellent customer service.Gary *F*Service ManagerSheey Ford of Warrenton*** *** ***
*** *** ***
***

The above case has been satisfied. Please see a copy of our refund check to MrR***. I'm the one that does the cancellations and the form he had completed never reached my office. I have been emailing with MrR*** and I feel he is satisfied.Thank you,*** ***Sheehy Ford
of Warrenton

I have worked with them the best I can, unfortunately they had negative equity when they traded in their previous vehicle and they also picked a vehicle that was $more expensive and there is no way I can get them to the same paymentFord motor company has a bulletin on these transmissions and
it is on back orderI can speak with ford and try to expedite the part if that is what they likeI can be reached at ***.Thanks
*** ***

Regarding case number ***I am the new general manager at Sheehy Ford of Warrenton and after having reviewed the situation, have agreed to provide a new set of tires as requested by the customerI left the customer a voice mail with a contact person to set an appointment to have the tires
installed.Thank you,Frank M***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com spoke with the businessThey do apologize for the miscommunication regarding this vehicleAt the time this customer was leaving to come see this vehicle the vehicle was at that locationIn the mean time another location called with a deal of the vehicle and it was sold to that locationThere
was miscommunication once once the customer arrived but vehicles in this situation are first come first serveAt this time the business is looking in the way issues such as this are handle dint he future to cut back on concerns of this nature