Sheehy Hyundai of Waldorf

Sheehy Auto Stores makes every effort to provide great customer service and explain everything fully.After further investigation [redacted] was mistakenly chargedThis was a recall repair and we will refund [redacted] and extend our sincere apologies.Thanks for your considerationWe attempt to satisfy every customer to the best of our abilityOur goal is to always sincerely and enthusiastically help customers.Thank you,Jarryd C***General ManagerSheehy Hyundai of Waldorf

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: My alternator was replaced with a refurbished alternatorWhen asked why didn't they replace the alternator with a new one, I was told that the refurbished alternator cost $dollars and it was the same as a new one, with an attitude that they were doing me a favorI told them they should have replaced it with a new alternatorSince the replacement of the refurbished alternator my car makes this airy noise while drivingI have taken it back to Sheehy but they were unable to duplicate the sound and find the problemI have to take it to them when it is making the noiseTwo weeks ago (Sunday, June 2015) while driving home from Williamsburg, VA the car would not accelerate when pulling off at traffic light twice and the car would not come out of first gearI took the car into Sheehy on Monday, 15, June and left it there for the dayUpon picking my car in the evening I was told they could not find anything wrongThey also said they connected it to a computer and got no readingBecause the car would not accelerate and would not come out of 1st gear I took my car to [redacted] Transmission; they hooked the computer up to the car and got a reading that the Computer could not read the speed of the transmission and it would not change out of 1st gear to protect the engineMy car was running fine until they messed it up with the oil changeI believe the refurbished alternator may be causing the problemsI am not satisfied with replacing my alternator with a refurbished alternator instead of a new alternatorAlso, The hood cover was damaged when the oil was cleaned off of the carI pointed that out to the manager and I was asked if I wanted it replaced and I told him yes and the manager said he would When I mentioned this to the intake person on the 15th of June I was told I will have to take that up with the manager Thank you for your assistance Regards, [redacted]

The customer had pricing for one of our new vehicles from www[redacted] .com with a Price Promise certificateThe pricing on [redacted] .com and on our website include all available incentives and rebates that are available to the consumersThe ones that a particular consumer do not qualify for are added back to the advertised Sheehy Easy PriceThe required legal disclaimer on [redacted] .com states that "Not all customers will qualify for all manufacturer rebates and incentives included in the price."*Excludes all federal state and local taxes and all title license and registration feesDealer is under no obligation to include or offer any additional equipment products or services excludes all federal state and local taxes and all title license and registration feesWe make every effort to provide accurate information please verify options and once before purchaseSheehy is not responsible for errors or omissions All vehicles subject subject to prior saleQuoted price available on in-stock units onlyAll prices are exclusive internet prices onlyFinancing is subject to approval credit through designated lenderAlthough destination charge is included in the MSRP the offer price does not include the designation chargeDestination charge will be added into the final sale price plus tax, tags $MD processing fee and freightNot all customers will qualify for all manufacturer rebates and incentives included in the price, some require financing through the manufacturerSome manufacturer rebates are not compatible with special manufacturer finance offersManufacturer Rebates and incentives are valid during the time period set by the manufacturer and are subject to change without noticeAdditional manufacturer rebates and incentives may apply to those who qualify and may lower the sales priceSee dealer for details*The text above is copies directly from the [redacted] .com siteOne of the sales managers communicated this to the customer, but he was not satisfied with that explanationA sales manager reached out to the customer by email and by phone to attempt to work out a deal based on the current month's incentives and rebates, but the customer was still not happy with the proposed pricing.With regards,Kip D [redacted]

Ms [redacted] did come in for an oil change and the oil cap was left off of her engineSome oil did come out of the fiji tube and get on the engine and fire shield on the underside of the hoodThe amount of oil lost was not enough to cause the low oil light to come on.Within a couple of days after cleaning the engine compartment of the car the charging system warning lamp did come on and was checked in the shopIt was determined that the atternator needed to be replacedAn alternator was ordered for Ms [redacted] 's vehicle and replaced# is very possible that the failure of the alternator was due to the cleaning of the engine compartment.Sheehy Hyundai has accepted responsibility for what had occurred and has made any and all repairs that resulted from the oil that had gotten on her engineThe smoking that Ms [redacted] saw was from oil that had gotten on a hot exhaust pipeThe oil was cleaned offThe warning lamp likely came on due to water or cleaning solvent during the cleaning processNo other repairs are expected to Ms [redacted] 's vehicle.John L [redacted] Service Manager Sheehy Hyundai of Waldorf

Ms. [redacted] did come in for an oil change and the oil cap was left off of her engine. Some oil did come out of the fiji tube and get on the engine and fire shield on the underside of the hood. The amount of oil lost was not enough to cause the low oil light to come on. Within a couple of days after cleaning the engine compartment of the car the charging system warning lamp did come on and was checked in the shop. It was determined that the atternator needed to be replaced. An alternator was ordered for Ms. [redacted] 's vehicle and replaced. # is very possible that the failure of the alternator was due to the cleaning of the engine compartment. Sheehy Hyundai has accepted responsibility for what had occurred and has made any and all repairs that resulted from the oil that had gotten on her engine. The smoking that Ms. [redacted] saw was from oil that had gotten on a hot exhaust pipe. The oil was cleaned off. The warning lamp likely came on due to water or cleaning solvent during the cleaning process. No other repairs are expected to Ms. [redacted] 's vehicle. John L [redacted] Service Manager Sheehy Hyundai of Waldorf

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:My primary complaint was that one of Sheehy's sales people - Conrad - verbally told me that we had a deal at $17,and shook my hand. My son also witnessed this exchange. After the handshake, we sat for minutes waiting for the next steps before another Sheehy representative came over and said that they would not honor the deal Conrad and I had made. A person from Sheehy did call me over week later after I had already contacted Revdex.com, Hyundai Corporate Office and Sheehy management. After I explained the situation he said he would check into it and call me back. That was weeks ago and I have not heard from him since. I also heard from a Sheehy representative via email who said "I am embarrassed by this situation." I have not heard back from him either.In what business is a handshake agreement not considered the end of a negotiation? How can a manager come over and back out of a deal made between a customer and one of his employees? This is dishonest and is the primary reason why I contacted the Revdex.com in the first place
Regards,
*** ***

The vehicle was fixed by the manufacturer and picked up last Saturday We sent the vehicle to Dodge to be fixed by their certified technicians The customer has not complainedabout any other issues since she pick the vehicle up.Thanks for your consideration We attempt to satisfy
every customer to the best of our ability Our goal is to always sincerely and enthusiastically help customers.Thank you,Erica K***GSM

Contacted Customer on 7/She took her vehicle to Our Nissan White Marsh location as she lives in BaltimoreWhite Marsh determined that is was not just a bulboffered for *** *** to bring the vehicle back to us for a diagnostic however that was inconvenientWe discussed a suitable
location would be Glen Burnie or Hanover, then called *** ***, a *** dealership close to her workplace and was able to speak with the service manager and get the customer an appointment, confirmed with the Customer that this would suffice.Thanks for your considerationWe attempt to satisfy every customer to the best of our abilityOur goal is to always sincerely and enthusiastically help customers.Thank you,Erica K***GSM Sheehy *** of Waldorf

The customer's vehicle was finished on October 10th, She was contacted on the 10th and twice after to inform her the vehicle was readyThe customer states she never received the calls or voicemailsA few days later the customer stated her husband received a voicemail from *** rental
that they would be charged for the overdue daysThe customer then came into the dealer to piher vehicleShe stated she never received a call stating her vehicle was readyThe customer could not show proof she didn't receive the calls but the dealer did not get in touch with a live person so as a good faith gesture the deater refunded the customer the $that was charged.Thanks for your considerationWe attempt to satisfy every customer to the best of our abilityOur goal is to always sincerely and enthusiastically help customers.Thank you,Joe G*** Service Manager Sheehy Hyundai of Waldorf

7/31/15*** *** came into our dealership in the market for a vehicle, After hours of negotiating price payments we agreed to make a dealThe allegations of forcing ** *** to stay is completely falseIn fact she took the vehicle on a extend test drive came back and that's when we
finalize the dealSince ** *** has voiced her concerns we've been working diligently to provide her with another vehicle option.Thanks for your considerationWe attempt to satisfy every customer to the best of our abilityOur goal is to always sincerely and enthusiastically help customers

Sheehy Hyundai acknowledges that on 05/08/2015 Mrs. [redacted] came to our business to have her vehicle serviced.  We also acknowledge that the oil filler cap was left loose during that service.  The oil that had leaked out did spill onto the right side of teh engine and enter the...

alternator.  The charging system light did illuminate within a couple of days and on 05/22/2015 Sheehy Hyundai did replace the alternator on the vehicle at no charge to the customer.  The customer was provideded transportation during this time.The customer has written that they wish Sheehy to held liable for any damage to her car.  At this time it appears that any damage to Mrs. [redacted]'s [redacted] due to the oil spill has been rectified.
Thanks for your consideration.   We attempt to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers.
Thank you,
John L[redacted]
Sheehy Hyundai of Waldorf
Service Manager

To Whom It Concern,In regards to Revdex.com Complaint ID [redacted], the customer and the dealership have resolved all four (4) outstanding issues as follows:1. The customer was given an additional $1000.00 for his 2005 Hyundai [redacted] in the form of a company check.2. The customer has agreed to come into...

the dealership to sign and receive his updated odometer disclosure statement.3. The dealership provided the customer in writing that he is the first and only owner of the 2017 Hyundai [redacted] purchased on July 22, 20174. The customer was provided an additional $150 to accommodate his concern of being over charged on line items in the amount of $100 and to meet his concern of a "promised" $50.00 credit.Let it be stated, both parties are completely satisfied and hold each other harmless.  All areas of concern were provided by the customer and management addressed each issue wholeheartedly, coming to a median resolution that made the customer happy with the outcome. It is our daily approach to meet every customer's expectations and continue to improve of our own reputation.  If a customer somehow misses this achievement, we are more than happy to address each situation and go above and beyond to recitfy any concerns.If you have any further questions, feel free to contact us directly with the information on file or provided below.Respectfully,Royall W[redacted]General Sales Manager

We have been in contact with [redacted] and ordered the update of his navigation system.  We scheduled an appointment for him, and he will be in on Saturday the 24gh to get his oil changed as well as the update to the maps that he was promised at the time of purchase.Thanks for your...

consideration.  We attempt to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers.Thank you,Erica K[redacted]GSMSheehy Hyundai of Waldorf

The customer purchased a vehicle and the 2nd key was not available for the vehicle. We attempted to locate the key and were unsuccessful in doing so. We did inform the customer that we would cut them a new key and it would be a few days to do so. At this time it was the Holiday weekend and the...

service department was closed. The key was cut on January 3rd and was sent over night through [redacted] the next morning. We sent the tracking information to the customer so that they could properly track their package.The customer currently has the key and we have apologized for the confusion and time frameThanks for your consideration. We attempt to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help Customers.Thank you,Ewing F[redacted] Sales Manager Sheehy Hyundai Of Waldorf

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Sheehy Auto Stores makes every effort to provide great customer service and explain everything fully.After further investigation [redacted] was mistakenly charged. This was a recall repair and we will refund [redacted] and extend our sincere apologies.Thanks for your consideration. We attempt to...

satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers.Thank you,Jarryd C[redacted]General ManagerSheehy Hyundai of Waldorf

Sheehy Hyundai acknowledges that on 05/08/2015 Mrs. [redacted] came to our business to have her vehicle serviced.  We also acknowledge that the oil filler cap was left loose during that service.  The oil that had leaked out did spill onto the right side of teh engine and enter the alternator....

 The charging system light did illuminate within a couple of days and on 05/22/2015 Sheehy Hyundai did replace the alternator on the vehicle at no charge to the customer.  The customer was provideded transportation during this time.The customer has written that they wish Sheehy to held liable for any damage to her car.  At this time it appears that any damage to Mrs. [redacted]'s [redacted] due to the oil spill has been rectified.Thanks for your consideration.   We attempt to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers.Thank you,John L[redacted]Sheehy Hyundai of WaldorfService Manager

Ms. [redacted] did come in for an oil change and the oil cap was left off of her engine. Some oil did come out of the fiji tube and get on the engine and fire shield on the underside of the hood. The amount of oil lost was not enough to cause the low oil light to come on.
Within a couple of days after cleaning the engine compartment of the car the charging system warning lamp did come on and was checked in the shop. It was determined that the atternator needed to be replaced. An alternator was ordered for Ms. [redacted]'s vehicle and replaced. # is very possible that the failure of the alternator was due to the cleaning of the engine compartment.
Sheehy Hyundai has accepted responsibility for what had occurred and has made any and all repairs that resulted from the oil that had gotten on her engine. The smoking that Ms. [redacted] saw was from oil that had gotten on a hot exhaust pipe. The oil was cleaned off. The warning lamp likely came on due to water or cleaning solvent during the cleaning process. No other repairs are expected to Ms. [redacted]'s vehicle.
John L[redacted]Service Manager Sheehy Hyundai of Waldorf

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  My alternator was replaced with a refurbished alternator. When asked why didn't they replace the alternator with a new one,  I was told that the refurbished alternator cost $400 dollars and it was the same as a new one, with an attitude that they were doing me a favor. I told them they should have replaced it with a new alternator. Since the replacement of the refurbished alternator my car makes this airy noise while driving. I have taken it back to Sheehy but they were unable to duplicate the sound and find the problem. I have to take it to them when it is making the noise. Two weeks ago (Sunday, 14 June 2015) while driving home from Williamsburg, VA the car would not accelerate when pulling off at traffic light twice and the car would not come out of first gear. I took the car into Sheehy on Monday, 15, June and left it there for the day. Upon picking my car in the evening I was told they could not find anything wrong. They also said they connected it to a computer and got no reading. Because the car would not accelerate and would not come out of 1st gear I took my car to [redacted] Transmission; they hooked the computer up to the car and got a reading that the Computer could not read the speed of the transmission and it would not change out of 1st gear to protect the engine. My car was running fine until they messed it up with the oil change. I believe the refurbished alternator may be causing the problems. I am not satisfied with replacing my alternator with a refurbished alternator instead of a new alternator. Also, The hood cover was damaged when the oil was cleaned off of the car. I pointed that out to the manager and I was asked if I wanted it replaced and I told him yes and the manager said he would.  When I mentioned this to the intake person on the 15th of June I was told I will have to take that up with the manager.  Thank you for your assistance.
Regards,
[redacted]