Shenandoah Residential Services

We are working with the *** *** Chamber of Commerce and have produced a Video Tour book which is linked to from the Chamber's websiteHere is the link to the Welcome Video hosted by *** *** ***The
videos are also located on a direct page on the Chamber's website: ***Our contract with the Chamber ends in We have made notations with regard to the complainant's request not to be contacted and will strive to see that our sales representatives do not call him

Thank you for the opportunity to respond
The
employee of *** *** had apparent authority to bind the
company and the company ratified the contract by making payment or
authorizing their employee to make payment
The
customer states that the employee who entered into the
contract is no
longer working at the company and he "discovered the situation" and
wants his money back He says he's seen few results
This
is contrary to the employee who hired us On 10/24/she emailed us
and told us how happy she was with us and asked for tips on generating
new leads for home improvements We thereupon sent her information
regarding *** ***
This
contract was entered into in August of It was not until the
point of contact left the company in late May, 2015, that any difficulty
was encountered It appears that the new point of contacts were not
computer savvy or too busy to continue with an active interest,
culminating in the customer's desire to opt out of the contract
We've
done more than the $2,worth of work that we've been paid
already As a courtesy to the customer, we are willing to waive the
amount in collection ($2,495.00) and call it a day
Please advise and I will draft a Release to be signed signifying a settlement of this matter
Thank you,
Bob N***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I get it -- LET THE BUYER BEWARE. I guess money is more important than operating honorable. As I stated before, your employee knew that I was considering a move to terminate my company name as he knew it. I feel the ethical thing for the company to do was to disclose the contract was for one year. Yes -- the fine print screws me
I will tell everyone I know to stay away from this company
Regards,*** ***

Please see the attached PDF file in response to the complaint from *** *** ***Contractual Agreementhttp://www.elocallink.com/contracts/display_pnotes.php?econtractID=2003...⇄ *** ***General CounselCGI Communications, Inc.PDF Attachment:On August 12, 2104, *** ***
*** (“***”) entered into a Community Movie Program business-to-business contract with CGI and paid $4,for a second custom scripted and produced video, a five page website for months, and streaming of the video content on the *** website and for use on the “Lockport, NY” Project(Please see attached e-Contract ***.)At the ***e the contract was entered into, the City of Lockport and the *** ** *** shared the same website*** was not charged any money to be on the Town website (See “additional Info” box of contract.) Some***e after the contract was entered into, the City and *** ** *** separated their websites and access to stream the Project was allowed only from the City’s website.The Terms section of the contract reads as follows: “”e-LocalLink offers no guarantees as to the operation of the sites that are linked to/from the Community Video ProgramThe client hereby waives any and all claims relating to the content, operations and/or ***eliness of such sites.CGI has offered *** a full refund of $4,*** turned it down and demanded that it be given the video that CGI produced for freeSection of the contract reads, “e-LocalLink expressly reserves all rights in and to any video content it creates.” CGI has offered to transfer the video to *** upon reasonable payment for the work done by CGI on the videoThat was deemed unacceptable by ***, which then demanded $25,from CGI to pay for the “preparation, shoot and clean up after the video take”.CGI did not dictate to *** it’s purported actions in shooting the video and is not legally responsible for its expenses in that regard*** has indicated that it lost revenue, paid workers $105/hour each for five days to prepare the shop and grounds for the video shoot, pressure washed their rental fleet machines, and had to move their machines back and forth for the shootCGI would respectfully suggest that such expenditures are highly exaggerated if not unreasonable under the circumstancesCGI is not legally obligated to pay for a client washing its machines or paying its workers to shoot a video commercialCGI is the producer of videosWhatever a client wants to do in their video with their people and their equipment, is up to the client.In the interest of compromise, CGI is willing to release the rights to its video upon receipt of $1,000.00.Thank you for the opportunity to respond.?

We have spoken with CGI CommunicationsThey have stated they will give a full refund once we mark this situation resolved with Revdex.com
Thank you,
*** ***
General Manager
*** *** ***

This customer should have received a credit from their credit card company

To whom it concerns, We have contacted the collection agency assigned to this account and removed The *** *** *** *** from collectionsWe have agreed to write of their remaining balance due and retain their sponsorship on the *** *** ***CGI Communications, Inc and
*** have fulfilled our contractual agreement with *** *** *** *** ***In addition to the completed work and fullfillment of our obligation to this client we have again removed the remaining balance in an effort to resolve this matter.If there are any further questions, comments or concerns please feel free to contact me directly at the information listed below.Respectfully, *** ***Director Of Client RelationsCGI Communications, IncEMain St.Rochester, NY 14604***@cgicommunications.com###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't use you on my website! You have not taken it down from my website You put it there...I wouldn't know how to take it down Quite fishing for excuses for why you should still be in business and get me my refund!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I need to respond when I get back from vacation after the Thanksgiving day weekend I am temporarily out of town and unable to respond to the last response of CGI me.
Regards,
*** ***

Unfortunately there was an unforeseen confusion on the check for *** *** *** and the refund check was not placed in the mailWe've taken immediate action to resolve this issue and returned the $refund to *** ***'s original credit cardThe return transaction has already been completed and she should be receiving notification of the reversal from her credit card companyOur apologies for the inconvenience*** ***Director of Client RelationsCGI Communications Inc& Next! Ad Agency East Main St
Rochester, NY ###-###-#### extn www.cgicompany.com www.nextadagency.com

[redacted] contract with CGI Communications, Inc. and eLocalLink on November 14th, 2014. Several days later she [redacted] did request to cancel this portion of the program, which was contracted for goods and services valued at $500.00 Typically any cancellation request on our special...

order business to business contracts accompanies a 30% cancellation fee.  We have informed [redacted] that refunds are issued via check and can take upwards of 30-45 days to be processed. A refund check for [redacted] will be placed in the mail on Friday December 12th. This is inside of 30 days from the date of the order and her request for cancellation. Additionally CGI Communications and eLocalLink have agreed not to pursue the 30% cancellation fee. Please understand that under no circumstances are we "floating the clients money" in order to collect interest on a $500.00 agreement. We are indeed a large corporation and work with thousand's of businesses and communities across North America and value each client and customer with the up-most regard. We have our refund policies and procedures designed to adequately accommodate each and every request in a timely fashion, no matter what the amount.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The chamber CEO said that you have no right .  They Used you guys a few years a go for a video on there website, in which that they had problems.  She said that they have had a lot of complaints from other chamber members and have asked you to stop.  So please quite contacting our chamber members. I would like you to email me the reviews that you have received from my patients.  [redacted]Further more, I was never told that there was a chance that [redacted] would take down the reviews.  By you not telling people this that entails them staying in business with you indefinitely to keep there reviews.  To market to people that hiring you for a year will help them get reviews on their [redacted] account and not tell them that they have the power to take them down is fraud.  I want a full refund. 
Regards,
[redacted]

When [redacted] spoke with our Sales
Executive [redacted] on October 10th he signed a
contractual agreement, which is linked below. Our online contractual
agreement is a one page document, which contains the terms of the
agreement, along with the originating time it was signed and the...

IP
address from the computer used to sign the agreement. Additionally
upon signing the agreement an email with the contractual agreement is
immediately sent to the email address added to the contact
information, which in this case was ([redacted]).
 
The terms contained in the contract
clearly states that this is a special order business to business
contract, additionally 30% of the contractual price of $5,295.00
constitutes a non-refundable deposit. [redacted]'s down payment of
$1,323.75 is actually $264.75 less than the aforementioned
non-refundable deposit.
 
Not only had we tried several times to
contact [redacted] to begin work on his agreement, when we successfully
able to speak with him we were met with an aggressive and threatening
nature from [redacted]. At this point CGI Communications, Inc. and
Next! Ad Agency has done nothing wrong.
 
However, with the cooperation of
Stephen Graf & Company Next! Ad Agency is generously willing to
provide them with 90 days of service. At the conclusion of this 90
day period [redacted] may elect to discontinue the program all together
and owe nothing. If Stephen Graf & Company elect to continue the
program after the 90 day trial they will be responsible for meeting
the previously arraigned payment schedule for the remainder of the
program. The original deposit of $1,323.75 will remain
non-refundable. Next! Ad Agency is more than willing to fulfill our
contractual obligation to Stephen Graf & Company.
 
Contractual Agreement
http://www.elocallink.com/contracts/display_pnotes.php?econtractID=203716
 
 
In Kind Regards,
 
[redacted]
Director of Client Relations
CGI Communications Inc. & Next! Ad Agency
130 East Main St.
Rochester, NY 14604
###-###-#### extn 425
www.cgicompany.com
www.nextadagency.com

[redacted]
Payment has been issued and send to [redacted]. As of today [redacted] should be in possession of payment for the services he rendered.
Respectfully,
[redacted]
Director of Client Relations
CGI Communications Inc. & Next! Ad Agency
130 East Main St.
Rochester, NY...

14604
###-###-#### extn 425
www.cgicompany.com
www.nextadagency.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

CGI Communications, Inc.
Corporate
Headquarters
The
Granite Building
130
East Main Street
Rochester,
NY 14604
 
 
 
To
whom it concerns,
 
 
I
apologize for any delay in filing this response as I wanted to have
adequate time to speak with production...

staff and our Vice President
of Sales [redacted] as both of them worked on this project.
 
Quite
honestly I'm having a difficult time of where to start with this as
there are numerous false accusations. As
with any company we've ever contracted with to produce an online
video all of our contractual agreements read that
It
is the responsibility of the client and/or party hosting the client's
website to add the code to the client's website.
 
In
March of 2010 we first began work with [redacted]. At that
time we produced a 4-minute video for them as contracted. The
video was approved by [redacted]
and the
appropriate website coding was
provided to
EMS for use on their website. Additionally
EMS received
a
DVD copy of the video.
 
In February of 2014 [redacted] Dental
contacted [redacted] and CGI Communications looking for CGI to
produce another video. In conjunction with their video contract [redacted] provided them with a few extra features for use on their
website. [redacted] was not obligated to use these tracking tools nor were
they pressured into purchasing them, again they contacted us.
 
CGI has completely redone their
4-minute video as contracted. [redacted] has accused CGI of “slopping
something together”, as you can see our contractual agreement reads
that [redacted] would be providing the video footage. The quality of
the video we received was from an iPhone and barely usable.
Additionally CGI produced, scripted and filmed their 5 question video
avatar. All other elements of the contract were provided.
 
With regards to [redacted]'s allegations that
they were “robbed and treated unfairly” along with this complaint
are nothing more than libel. What [redacted] has failed to
indicate in their complaint is that the sole reason they are not able
to use the video created by CGI is because when they launched their
business, created their business name, emails, and online trade name
of [redacted] committed copyright infringement
against another company and have been forced to change the
aforementioned aspects of their bsuiness.
 
Additionally the contracted amount for
their agreement was for $4,000.00 of which [redacted] only paid $2,500. CGI
has graciously “written off” their remaining balance of $1,500.00
and chosen not to pursue it. [redacted] has received their video, avatar,
click to call and click to text feature along with the [redacted]
website.
 
[redacted]' attempt to use the RevDex.com in an unethical manner is not only wrong it's
deceitful. [redacted] clearly states in her own words “We cannot
even use the old video they made at all now because of having to
change our company and product name”. CGI Communications nor any
business for that matter who provides the agreed upon work should not
be held responsible nor should they be accused of robbery, unfair
treatment and deemed unethical due to the illegal copyright
infringement performed by [redacted] or any opposing party.
 
In closing we request that these
allegations be stricken from the record as they contain no merit and
are in fact groundless. Should you request to receive copies of
production notes or our contractual agreement please advise, we ask
that any personal or private information not be made public.
 
 
Respectfully,
[redacted]
Director of Client Relations
CGI Communications Inc. & Next! Ad Agency
130 East Main St.
Rochester, NY 14604
###-###-#### extn [redacted]
www.cgicompany.com
www.nextadagency.com
Our Contractual Agreement
http://www.elocallink.com/contracts/display_pnotes.php?econtractID=190765

We apologize for the inconvenience as this was an administrative oversight on our end and we take full responsibility for this unfortunate incident. [redacted]'s refund check in the amount of $3,295.00 was mailed out from our office yesterday, April 23rd via the [redacted]. If by some reason [redacted] does...

not receive his refund check by the end the month I ask that he please contact me directly to promptly resolve this matter. Again we apologize for this inconvenience.Respectfully, [redacted]Director of Client RelationsCGI Communications, Inc.130 E. Main St.Rochester, NY 14604###-###-####[redacted]@cgicommunications.com

Our eLocalLink videos give communities like [redacted] the opportunity to showcase their unique atmosphere, strengths and everything that makes their area a great place to live or visit. The eLocalLink program is designed to drive business, tourism and population growth to partner cities....

 Working with thousands of communities across the county our company has been founded on building strong relationships with both the cities and the business sponsors within these communities. Businesses that choose to sponsor the city program have the opportunity to create new, engaging content, drive viewers to their website and, in turn, produce more customers. The use of eLocalLink's professional videos gets businesses noticed in multiple places online. From the city's official site, their own website, social media pages and more, businesses get great exposure to potential new clients. Within 24 hours of Mr. [redacted] original complaint our Vice President of Community Operations reached out and spoke directly with him to apologize.  We've corrected and educated the young employee at our company for taking such action online, and established a social network policy in our employee handbook, using this incident as a teaching moment.   We, again, apologize to Mr. [redacted] and [redacted] for any hardship or inconvenience this has caused.

We apologize that your experience with CGI Communications, Inc was not to your expectations. We are always working to take customer concerns and address them to the best of our ability. The issue at hand should have been addressed as soon as it was identified and we're truly sorry that it wasn't....

We have spoken to our Sales Representatives as well as our Account Department regarding this issue in an effort to learn and improve on this. Our staff’s number one goal is to create an honest and comfortable environment for all our customers. As of Wednesday April 27th, 2016 at 4:06 PM EST we received notification of the approved return transaction to the customers credit card for the full amount.Again we apologize for the inconvenience this has brought to the customer. Should there be any further, questions, comments or concerns please feel free to contact our Director of Client Relations Bob [redacted] via phone or email via the the contact information listed below. Bob [redacted] Director of Client RelationsCGI Communications Inc. & Next! Ad Agency [redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]