Shenandoah Residential Services

I have personally spoken with the CEO of the Company who has authorized the immediate release of funds. A check will be placed in the mail today.

Dear [redacted]
As general counsel for CGI Communications, I today received a Revdex.com
Complaint with regard to your inability to obtain a refund relative to
the cancellation of the [redacted].
Kindly be advised that I have initiated a full refund which should
be...

credited to your credit card or sent to you by check (depending on
how you originally paid) within the next 7-10 days.
My sincere apologies for the apparent lack of response by our staff.
Pete P[redacted]General Counsel

Thank you for bringing this to our attention. I have reached out to our Area Manager for this area and have resolved this issue. Furthermore, we confirmed the contact information and have placed this business on our do not call and do not email list. We'd also like to apologize to this business for...

any disruption this could have caused and we are very sorry they did not have a more positive experience with our sales team. Thank you,

Kindly be advised that our contract with the chamber runs until July, 2016. 
We are firm in our relationship with the chamber and its members
and will not respond to any uncorroborated innuendo or purported
statement of an anonymous chamber member. Furthermore, it is outside the
scope of your individual complaint and serves no useful purpose here.


We would be happy to send your reviews to you and provide you with a
full refund; however, we have a claims process which requires you to
submit your claim to our legal department.




I have forwarded your Revdex.com correspondence to that department and
have been assured that your claim will be given every priority.




Thank you for your patience and understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
This sums up the situation.....
I was not provided the script within YOUR established time frame.   Even though [redacted] claims I was sent an e-mail on August  17th I did not receive such an e-mail and furthermore here is an excerpt from the e-mail sent to me this month by [redacted]:" Please respond to this message so I can be sure you received your script.    Any required revisions to the script are due 8/24. If I do not hear from youin 2-3 days, I will be in touch with you to ensure you received this message."Why wasn't I contacted if indeed this e-mail was sent on the 17th of August?   I had to contact your company to find out what was going on.The original script was atrocious with grammar and spelling errors.Here is the e-mail from the head script writer:Good morning [redacted],This is Head Writer, Nick P[redacted] contacting you to let you know that I've been brought up to speed thanks to [redacted] M[redacted], and have parsed through the draft in question.Let me start by assuring you that quality control is of the utmost importance and Alex R[redacted] is no longer with the company. That being the case I will be taking over as your scriptwriter. I examined the piece you were originally sent and agree that it needed more attention. I've made some preliminary adjustments, but your input is paramount in this situation. ..................You have my sincerest apologies regarding the quality of the original draft.  I look forward to making this script the best it can be for you.SO in essence the script was late, the quality was poor, and you fired an employee over the matter.   And  yet you still have the audacity to want me to pay for this?Is this really how you conduct your business?   [redacted]

The business' electronic contract includes checkboxes to acknowledge contact and credit card information, but not terms. The business only provided a copy of the contract over a week later, at my request. The next day, I cancelled. The business had not yet provided any services. The account manager assigned to me, who had already missed one phone appointment, said he would escalate my request for a refund. However, the sales representative phoned back two days later to tell me the (unacknowledged) terms of the contract entitled the business to a non-refundable deposit greater than the quarterly instalment payment it had immediately taken. The sales representative had never previously said anything about a deposit. Although I am understandably upset with the business' sales practices, I never acted aggressively or threateningly. I did not hear from the business again until it responded to my complaint. The experience of the local businessperson whose name the business used, and the other complaints about the business at the Revdex.com, foreshadow problems with the service. The business may not use my name, which it misspelled once in its response, to solicit other businesses. The service will start on January 5, 2015. The consumer protection and other laws of my jurisdiction will apply. This message confirms I elect not continue with the service after 90 days. At the end of 90 days, I will owe nothing. The business and I can discuss other details at my convenience.

Dear Revdex.com -  Unfortunately, [redacted] pulled out of the project after it had already begun and, unfortunately, the [redacted] video and the videos of the other program participants will not be reachable from a link on the community website.   The TERMS at...

the bottom of the contract state, "[redacted] offers no guarantees as to the operation of the sites that are linked to/from the Community Video Program.  The client hereby waives any and all claims relating to the content, operations and/or timeliness of such sites." Paragraph 7 of our contract states, " [redacted] has partnered with the Project stated above to create video content for use on the Official Project's website and/or the Community Video Network, an affiliated video display network ('Community Video Program')." We have created and produced the video content for [redacted] and it is available for use on the client's website and is also being streamed on the Community Video Network, called [redacted] as required by the contract.  Please see:  [redacted] Paragraph 8 of our contract (which I have attached) states, "The client's content will be displayed and linked with the community movie program for a period of 12 months ("Expiration Date").   As a courtesy to Kings, we have offered them a many digital marketing services and will stream their video for a period of three years. Thank you for the opportunity to respond. Bob N[redacted]

RE:  [redacted], Inc.
This matter involves a one year, business to business contract for products and services.
Initially,
in September, 2013, this customer signed a one year contract.  After
that year tolled, the customer signed up for and paid for...

another one
year contract (which is clearly stated in the contract).  Upon being
purchased by a new company, we continued to perform work, changing the
content on the website to reflect the changes, and stood ready, willing
and able to continue to provide our products and services for the
remainder of the contract period.  However, the new owner of the company
made a decision to refrain from using us any further.  Just as when one
purchases a television and chooses not to watch it, or signs up for
college and then decides not to attend, this company is not entitled to a
refund for having made the decision to stop using our products and
services.  
Thank you for the opportunity to respond to this Revdex.com complaint.
Bob N[redacted]

Again we have difficulty on where to
start with these allegations. [redacted] solutions has clearly made
several serious errors during the formation of their business. They
have been penalized for copy right infringement, forced to re-change
their business model and are now attempting to extort CGI
Communications for the mistakes they've made. [redacted] will no
longer to respond to the “incessant” phone calls and text
messages he receives from [redacted] Solutions as it has now become
borderline harassment, as [redacted] has previously stated to [redacted] we will not be refunding [redacted] under any circumstances as our
product has been delivered. We've stated our position and our product
is listed below.
 
CGI Communications, Inc. has spent
eight months along with hours upon countless hours of time and labor
dealing with [redacted] Dealing with [redacted] became so
unrelenting that we again agreed to write off their balance of
$1,500.00 We did so in order to be able to part ways. We've provided
EMS with services above and beyond the contracted work. Both videos
are listed below, along with the avatar, click to text and mobile
website coding. If you review the videos it's clearly apparent that
they are two different videos. Again we will not be held
responsible for their erroneous business decisions. We ask that this
company no longer contact us in the future. CGI will not be held
hostage with threats of “going on [redacted]” .
 
Any future correspondences and threats
from [redacted] will be taken to the highest extent and will
be pursued through the court of law. CGI Communications, Inc. will
indeed go after the once “forgiven” and originally contracted
balance that remains in the amount of $1,500.00. Additionally CGI
will also pursue any and all legal fees associated in any further
dealings with this matter.
 
Again [redacted] is attempting to extort CGI
Communications through the Revdex.com for a refund on work that has clearly
been done. All work has been performed and again is listed below.
 
Video #1
[redacted]
 
Video #2
[redacted]
 
Mobile website code created for client
[redacted]
 
Click to text and tracking link
Guide
Page Generated February 27, 2014 at 4:46
pm - [redacted]
 
Avatar Code –
Guide
Page Generated April 25, 2014 at 10:52
am - [redacted]
“Again” Guide
Page Generated May 21, 2014 at 5:16 pm - [redacted]

Thank you for your letter dated December 1, 2017, and the opportunity to respond to the above referencedComplaint, which we have no record of having received prior to Friday, December 8, 2017.Our response is as follows:Our records indicate that the Complainant entered into a one year,...

business-to-business contract with uson August 24, 2017, and authorized credit card payment for $3,300.00. Services we were to performincluded, but were not limited to, monitoring Complainant's online presence, surveying customers,assessing ad spend effectiveness and conducting quarterly conferences with the Complainant. (Pleasesee copy of contract marked Exhibit A.) Our work began immedately in the form of outreach andsetting up the account and Google pages of Complainant.Apparently, the Complainant's husband/business partner had entered into the contract withoutComplainant's knowledge. Complainant indicates that she was made aware of the contract three weeksafter her husband entered into it, and immediately sought to obtain a refund.The contract states that 30% of the contract price constitutes a non-refundable deposit and that after 20days the contract is nonrefundable. (Please see Terms at bottom of Exhibit A.) Complainant did notcontact us with notice of cancellation until after the 20 day period.On Tuesday, November 7, 2017 at 4:50PM EST I received an email from the Complainant. Within 10minutes I responded to her email and asked her to allow me some time to look into the matter and"work towards processing (her) refund." (Exhibit '.13)I then submitted the refund request and on November 20, 2017 it was approved and paid in the amountof 70% ($2,130.00) which is the amount the Complainant originally requested and even though thecontract stated in clear terms that after 20 days the contract was non-refundable.