Sherman Bryce

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] ,? Please provide a copy of the bill from the dealership in Georgia on what Automax did incorrectly and please let us know the amount you are asking for.The fuel pump is covered by the manufacturer's warranty.? Thank You,? [redacted] Director Fixed Operations

? [redacted] Auto’s EtcLTD DBA Automax [redacted] Killeen, Texas ? Revdex.com Corporate Office La Posada Drive Austin, Tx Dear Revdex.com, After reviewing the complaint submitted on 3/21/2016, ID of [redacted] , we sincerely apologize that the email where the original complaint had been filed was misprintedWe have since received the complaint regarding [redacted] and we are working diligently to repair the relationship between our consumer and his family Addressing the complaint: The [redacted] family was interested in purchasing a Mitsubishi Outlander, at the time our facility had a special running for qualified buyersThe specials at the time had incentives and rebates offered through the manufacturer as well as dealer discountsHowever, in order to qualify for the incentives the consumer has to qualify under the rules and regulations of the lender who approves the transaction structureDue to the negative equity in the vehicle being traded in, some of the dealer discounts had to be forfeited in order for the consumer to receive the interest rate they receivedThis typically occurs in order for the consumer to retain equitable value in the vehicle being purchased and not forfeit value due to a negative tradeAlso, due to the lenders rules, regulation or practice when rebates are offered the lowest interest rate is not an option, so lenders give the consumer the option of receiving the rebate or the lowest possible interest rateWhich, in this particular case the consumer chose the lower interest rate The vehicle being traded was in fact in the name of the fatherDue to lender rules of practice a third party trade was not allowedThe information regarding the third party trade unfortunately was not relayed promptly because of the time the transaction was occurringThe lender had already closed for the day and a response regarding the vehicle was not received until the next business day Due to the scenario, an actual sales price could not be established immediately because the trade vehicle was not in the buyers name and establishing a firm number after qualified credit and rebates was not foreseeable due to the time of day and the lenders availability at that timeFurthermore, establishing a basis for monthly payment in this situation allows for our finance team to structure the loan properly to maximize the potential for approval at the lowest rateThus, seeking the best interest of the consumer The aftermarket item purchased for the new vehicle was subsequently installedHowever, in order for any items to be installed in a vehicle purchase, a member of our sales team has to verify the vehicle identification in order to prevent a wrongful installation of product Due to the high volume of vehicle loaner needs on that particular day our facility was initially unable to assist the [redacted] family with their needsSince the incident our facility has made adjustments so this does not occur again Sincerely, it is the mission of Automax to provide the best customer service to our customers at all timesOur team will work diligently to improve the relationship between the [redacted] family and our staff at Automax in Killeen, Texas [redacted] General Manager

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] these people are dishonest they just trying to run me offspare tire that we're trying to give me is inches and that fit only on Nissan Altima?

Dear Revdex.com,After reviewing the complaint submitted on 10/18/and was assigned an ID of [redacted] , we apologize for the delay in relaying our response.? Addressing the complaint:? Automax will reimburse the customer the $as requested.? Sincerely,? [redacted] ***General Sales Manager?

Please be advised that the truck has been fixed to the customer's satisfaction.? Automax has replaced the tires and the rims on the vehicle.? Our Fixed Operations Director personally spoke to Mr [redacted] and he confirmed that the truck is working well and he was happy with the actions taken by Automax to resolve his issue.?

Complaint: [redacted] I am rejecting this response because: I fill that they do not want to help me in any way and do not care about there customers because is was told something different and they didn't want to offer it also they don't even want to fix the brand new car I bought from them it has many problems and they just dont want to do anything to help me or the lemon car they sold mei would be happy if they bought the car back and I could just wash my hands free and clear of there dealership and the lies the speak to there customers.? Regards, [redacted] ***

Tell us why here...12/16/15To Whom It May Concern:? ? ? ? ? ? ? ? ? ? ? In regards to the service visit with [redacted] and his Hyundai Santa Fe VIN : [redacted] brought his vehicle in late on the 23rd of November to leave overnight for “CAMPAIGN CODE 936”This campaign from Hyundai has been generated to resolve an oil leak that potentially can damage the alternatorThe morning of November 24th our certified Hyundai technician “ [redacted] was assigned this repair [redacted] went to get the vehicle and pull it in for the repair, when starting the vehicle it was noted that it was slightly hard to startHaving a vehicle with miles on it, being hard to start is not completely out of the ordinary.? The hard to start would be described as “vehicle turns over but does not start as quickly as it should” not “vehicle is slow to crank” [redacted] pulled the vehicle into the shop for the recall repair Upon performing the recall [redacted] did notice that the alternator had been replaced previously along with an attempt to repair the oil leak from the valve/head coverThere was an excessive amount of silicon (not oem) used on the valve/head cover rather than a gasket, which Hyundai uses for this type of repairWe didn’t search out items that had been repaired by others, only made note of things like missing and stripped out screws, the above mentioned silicon and a tab designed to line up the valve/head cover was missing (just obvious things).? Again seeing items like this is really not uncommon with a vehicle that has miles on itIt was very clear that someone had done repairs on this vehicle other than factory trained techniciansThere was also an aftermarket code reader hooked up to the diagnostic adaptor in the vehicleWe do not know the true nature of why this was hooked up to the vehicle and it really didn’t matter to us, as the repair we were doing would not require a scan tool to be hooked up [redacted] performed the recall which included the replacement of the valve/head cover gasket only, as the alternator had already been replaced and showed no current damage from oil leaking onto itThis repair was done before noon and was brought to my attention that there was an issue with this vehicle not starting.? I instructed [redacted] to determine the reason for the concern and I initiated a phone call to [redacted] to let him know what was going on and as the service manager I would be involved with the situation [redacted] is not only a certified technician with a resume of past management, but is of solid character [redacted] states “CHECKED ALL WIRE CONNECTORS, ALL HOOKED UP PROPERLYREMOVED PLUGS FOUND ALL CYLINDERS FULL OF FUEL AND PLUGS FOWLED OUTNO DTC'S PRESENT, CUSTOMER HAS CODE READER HOOKED UP TO CAR AND CODES MAY HAVE BEEN CLEAREDCAR HAS SPARK AND FUEL, BUT? COMPRESSION IS LOW AND IT WILL START ON OCCASION AND NOT? RUN FOR LONG AND THEN IS VERY HARD TO GET STARTED AGAIN “.I have approximately twenty eight years within service departments and have seen many things that occur purely out of coincidence and never is it at first glance believed to be coincidence Understanding this I am sympathetic with the situation and try to see if there is some assistance that may be offered to retain our customer and maintain good relationsI got in touch with our Hyundai representative and explained the situation to himBased on his recommendation we submitted a prior approval request for a out of warranty goodwillI spoke with [redacted] and explained where we were with the determination of what was going to need to be done based on ***’s findings.? The repair in the most economic route would be an engine replacement, and this was the requested repair solution submitted to HyundaiAn engine with miles on it that has little or no compression would cost more to rebuild than what an engine could be replaced for [redacted] later came to Automax and upon his arrival I escorted him to our shop where his vehicle was still in placeI had [redacted] there as well as the service advisor Kenneth McGill along with [redacted] and myself [redacted] explained his findings with [redacted] in detail and with transparency [redacted] had questions about the repair that were answered to his satisfactory [redacted] wanted to tow the vehicle out of the shop even though we had not yet received word back from Hyundai on their approval because he was going out of town and didn’t want to mess with it the next dayThe vehicle was towed out on the 24th of November late in the evening around 6p.mWe received feedback from Hyundai wanting to know about the potential of customer participation for this repair, as we usually ask for 100% it was obvious that Hyundai was not going to do 100% so we replied with asking for 50%We were momentarily excited to not have a flat out decline from Hyundai and that was short lived as they replied with a decline due to mileage limitationsI never avoided [redacted] or his calls as I gave him my personal cell phone to keep in touch with meI will say there was a message I received from [redacted] after these things had been explained to [redacted] ***n late one evening and I did not get back with her, it was not intentional by any means and I apologize for thatIn this case Automax performed a recall in accordance with guidelines provided by Hyundai and appears to me and my department to have nothing to do with the current repairs neededThere is obvious signs as listed above that there has been work done by someone other than professionals and a code reader in the vehicle to monitor vehicle issuesI do not assume that the [redacted] knew about the internal issue that was lurking within their engine, I claim that this wasn’t an overnight occurrence but rather something that had been going on for some time and coincidentally failed in our shopI as well as our staff have been transparent and even when slightly pushed to resolve this issue by assuming liability, I offered to perform a teardown inspection and diagnosis of the root cause for no compressionThe end result if caused by Automax would be taken care of by Automax, in the event that the root cause had nothing to do with the repairs performed by Automax the [redacted] would be responsible for the labor required for such diagnosisThis offer was not accepted

Ms [redacted] ,Mr [redacted] was provided a spare tire for the vehicle on the date of his purchase.? Mr [redacted] did not like the spare tire that was provided and said that it wasn’t the proper tire for the Infiniti Q50.? Automax called the Infiniti Dealership in Austin to confirm that the spare tire we provided to Mr [redacted] was an acceptable replacement spare tire.? The Infiniti Dealership in Austin confirmed that the spare tire was acceptable.? Mr [redacted] did not like the answer and made so much noise about the spare tire that Automax went ahead and ordered a spare tire at Automax’s Cost for $500.00.? Automax received that spare tire in through UPS yesterday 12-5-for which [redacted] the sales person tried to call Mr [redacted] to let him know that the new spare tire was here and he could come pick it up.? He could not get a hold of Mr [redacted] so he texted him.? I have attached those texted emails.Additionally, after the deal was done Mr [redacted] also wanted Automax to provide him with the an? Owner’s Manual and an extra key.? Mr [redacted] had purchased this Infiniti Qwhich is a pre-owned vehicle “As Is”.? There were no mention or promises for an Owner’s Manual or extra key.? Automax’s policy is if we promise a customer an Owner’s Manual or Extra Key that Automax must complete a “We Owe Form” which is completed and signed by the customer and management.? This policy has been in effect at Automax for years.? There were no “We Owe Forms” completed for this deal.Dealerships are in? the business to make money and there was no money made on this deal.? In fact this deal lost money because we were trying to satisfy the customer by purchasing another spare tire which cost’s Automax $500.? By trying to satisfy the customer (by purchasing another spare tire) Automax lost money on Mr [redacted] ’s car deal.Based on the above and through Automax’s efforts to satisfy the customer, and the customers attached response I feel this case should be closed in favor of Automax

[redacted] ? Revdex.com Corporate Office La Posada Drive Austin, Tx ? Dear Revdex.com, ? After reviewing the complaint submitted on 5/24/2016, ID of [redacted] , we sincerely apologize for any inconvenience due to any miss-understanding on our or the consumers behalfWe have since received the complaint regarding [redacted] and we are working diligently to repair the relationship between our facility and our consumer Addressing the complaint: At the time the Car Care Plus Plan was purchased our facility was going through a conversion from paper formatted presented plans to electronicUnfortunately, a misprint in documents occurred and Mr [redacted] understood the plan would cover services that were not part of the plan he had purchasedSince the event our facility has honored the required services for the vehicle purchased and will honor the final service when Mr [redacted] makes his appointment to service the vehicle at the 60,mile service dateMr [redacted] and his family will also be given a gift card for Outback Steak House for the inconvenience Sincerely, it is the mission of Automax to provide the best customer service to our customers at all timesOur team will work diligently to improve the relationship between the [redacted] family and our staff at Automax in Killeen, Texas? [redacted] General Manager ? ?

Complaint: [redacted] I am rejecting this response because:Good morning ma'am, I am contacting you in regards to case # [redacted] , I am [redacted] , I filed this case with the Revdex.com in October via a consumer complaint against Automax Hyundai, I was not aware that the case would be closed due to me accepting the offer of them wanting to see the invoice associated with the work which was done only a few month after the work they initially did, nothing has been done by this company and or resolvedI have been without my vehicle since 20160829, and I just had to take our an Army Emergency Relief Loan in order to get it from the dealership here for their services rendered, this is truly unacceptableI spoke with a fellow associate of yours who advised me to send you this email in regards to reopening this case due to the fact nothing further after they received the paperwork was doneI called them approximately two weeks after the submission of the paperwork because I never heard anything back from you or them and the person who responded to the email was who I contactedThis gentleman was very rude and stated he never received anything further from the Revdex.com and gave me his personal fax information in which I used to send him the invoice again, I called back shortly after where he stated he received the fax but refused to speak any further with me stating since I chose to involve the Revdex.com that's is the only people he would speak with in regards to this situationI don't know what to do at this time, this situation is still unresolved and I am very much going to pursue further actions through the Revdex.com.? Regards, [redacted]

Mr [redacted] was aware that the Hyundai Circle program price for the car he purchased was $22,641.40.? This is the amount that he paid for the car.? ? The final amount that was financed$26,573.48, was due to the $5,that was rolled over from his trade in and he purchased an additional GAP protection plan for $850.00.? Automax does not determine the interest rate.? The interest rate is based on the customer's current credit rating and we haveno authority to change a customer's interest rate.? We apologize if Mr [redacted] felt threatened as that was not our intent.? The reason our Manager was contacting Mr [redacted] was to ask for the required documents that he was toprovide to the dealership in order to obtain a $1,rebate from Hyundai.? ? We would greatly appreciate it if Mr [redacted] would provide those documents to the dealership at his earliest convenience.? ? ? Sincerely,? [redacted] General Sales Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I formerly accept their offer and my claims number is, [redacted] If you need anymore information from me please let me know and thank you in advance.? Respectfully,? ? [redacted]

Ms [redacted] initially brought her vehicle for service to address an air conditioning concern. She stated that she had her vehicle at another shop and that they had replaced the air conditioner control head and it did not correct the problemMs [redacted] stated that they re-installed the old air conditioner control head and she came to our facility to have her problem diagnosed. Automax diagnosed the vehicle and found several issues that needed repair. Several issues were repaired. Ms [redacted] was given an estimate to correct the problem caused by the other repair facility and she declined so the vehicle's air conditioner control head was re-installed and was delivered back to Ms***.In regards to the headlamp and the radio present buttons having their numbers worn off, Ms [redacted] was asked to bring the vehicle in for an evaluation to see what can be done to remedy this specific concern.Ms [redacted] declined our offer to bring the vehicle in for an evaluation for those issues. Ms [redacted] is welcome to make an appointment to bring the vehicle in so that our service department can evaluate her concerns and determine what is needed to correct them

The customer was contacted on 6/9/and her sister returned to Automax with the car on 6/13/17.? Automax offered her sister a loaner car and she refused.? Our Shop Foreman diagnosed the vehicle andfound the noise to be coming from her tires.? We reimbursed [redacted] for both axles and one bearing that was replaced for a total of $ 1,and we replaced all four tires and the steering coupler at no charge to the customer.? The Shop Foreman test drove the car and then our Service Advisor, [redacted] , test drove the car with the customer's sister and she said that the"car is in the best condition that they have ever seen".? ? [redacted] , the customer, came in to pick up the check for the refund she told [redacted] , the Service Advisor, that the vehicle wasworking great and that she was very satisfied with the repairs.?

Dear Revdex.com, After reviewing the complaint submitted on 10/26/16, ID of [redacted] , we sincerely apologize for any inconvenience due to any misunderstanding on our or the consumers behalf. Addressing the Complaint: We will stand behind our work and the parts are warranted through the manufacturer. Please bring in your receipts and any other pictures, documents, etc., you feel isrelevant and we will be happy to review. Sincerely, [redacted] Director Fixed Operations

Again, I am more then happy to make an appointment with you to schedule the work neededPlease let us know when a good day would be for you to leave your vehicle with usThank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To Whom it may Concern:I spoke with Cynthia *** about *** *** she was going to purchase on Jan 16, After the sales manager agreed to accept the vehicle back from Mrs***; she had a concern about the registration of the vehicle with the stateSince Mrs*** paid for the
vehicle by personal check, the office considers the vehicle to be “paid in full” and immediately files the taxes and registration with the stateThere is possible ways Mrs*** name can be removed from the titleThe first method requires the dealership to hire a lawyer and file a petition with the state to reverse the registration, taxes, and the title back to Automax’s nameThis can take several weeks to months for this to processDuring the processing period the title would still be in Mrs*** nameThe other method requires the customer to sign the title back over to Automax and we would take the title to the registration office and request the title be put back into Automax’s nameThis process takes about weeks from the time Automax receives the title from the customerThe registration office showed the title was mailed to Mrs*** on Feb 15, I spoke to Mrs*** on Feb 17, and explained the different processesShe agreed to sign the title back over to Automax as soon as she received itWe will send a pre-paid envelope to Mrs*** on Feb 20, for the return of the titleI agreed to keep in constant contact with Mrs*** on the process of the title; to include the date the title is taken to tax office and the date the title is finally reissued into Automax’s nameMrs*** was pleased with the process and was thankful for the communication. *** ***AsstController***

Complaint: ***
I am rejecting this response because:I don't quite understand this response to my complaint. You're acknowledging that the paperwork indicates this vehicle is AWD. It's not my paperwork, it's yours. So obviously the vehicle was in your system as AWD. It was advertised on *** as AWD. I can forward you the e-mail I received from *** showing it advertised as such.You can't advertise a vehicle with an option it doesn't have, because that's what the buyer thinks she's paying for and I wouldn't have paid as much otherwise. Granted if it had been something easily spotted as missing, a sunroof for example, I would have known. But I had no reason to doubt the truth in your advertising, and I wouldn't even know how to check for AWD. I only found out after trying to set up the other options that come along with it. Also there was no sticker on this car, and even if there was, I would have no reason to double check every option against your ad to look for something missing.Even though I paid more than I would have for this vehicle, as AWD is an expensive option, I'm not really seeking to get money back. I do feel a bit cheated as I have a lesser car than what I paid for, but still believe it was an honest mistake. And otherwise I am quite happy with the car. I was thinking of something along the lines of having an extended warranty applied to this vehicle. That would satisfy me for my overpayment, and would improve my opinion of your company which has gone far downhill owing to the lack of response I've received about this mistake thus far. I have not yet shared this negative opinion on consumer review sites, social media, etcas I'm waiting to see how things turn out. Thank you.Sincerely,
*** ***