Sherman Bryce

Complaint: ***
I am rejecting this response because: I fill that they do not want to help me in any way and do not care about there customers because is was told something different and they didn't want to offer it also they don't even want to fix the brand new car I bought from them it has many problems and they just dont want to do anything to help me or the lemon car they sold mei would be happy if they bought the car back and I could just wash my hands free and clear of there dealership and the lies the speak to there customers.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***these people are dishonest they just trying to run me offspare tire that we're trying to give me is inches and that fit only on Nissan Altima

I have reviewed this complaint with our General Sales Manager and he would like for Mr*** to contact him to schedule an appointment to bring his truck back in to Automax sothat we can have our best certified technician take another look at his truck. Please ask Mr*** to contact
Tim Ward to schedule an appointment at his earliest convenience. Thank You, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
All ConcernedI submitted a claim yesterday in regards to Automax Ford in Killeen, TXAlthough the claim was accurate the
dealership was able to identify the problem today and order partsI need to place the claim on hold since the dealership has offered to fix the problemPlease advise how to place the claim on hold.Respectfully*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I returned to Automax on Friday, March 11, at which time *** ***, *** *** and *** *** worked together to
entirely redo the contract on my car purchase, using the correct numbersI ended up saving over $3,once they did the paperwork correctly*** explained to me that the sales managers often work too fast, which is why the numbers on the original contract were wrong, and that they need to be more carefulMy advice is that anyone buying a car - from Automax or any dealership - should verify all numbers between the pricing sticker, the internet, and the contract before signing anything. *** ***

Please be advised that the truck has been fixed to the customer's satisfaction. Automax has replaced the tires and the rims on the vehicle. Our Fixed Operations Director personally spoke to Mr*** *** and he confirmed that the truck is working well and he was happy with the
actions taken by Automax to resolve his issue.

We would like to make an appointment for you to get the wheel liner replaced, and open recalls performed at that time. If parts need to be ordered for the recall then the job will be completed when the parts arrive. Is there a good day next week you can check
your car in with us for the day?

*** ***
Auto’s EtcLTD DBA Automax
*** * *** *** ***
Killeen, Texas
Revdex.com Corporate Office
La Posada Drive
Austin, Tx
Dear Revdex.com,
After reviewing the complaint submitted on 3/21/2016, ID of ***, we sincerely apologize that the email where the
original complaint had been filed was misprintedWe have since received the complaint regarding *** *** and we are working diligently to repair the relationship between our consumer and his family
Addressing the complaint:
The *** family was interested in purchasing a Mitsubishi Outlander, at the time our facility had a special running for qualified buyersThe specials at the time had incentives and rebates offered through the manufacturer as well as dealer discountsHowever, in order to qualify for the incentives the consumer has to qualify under the rules and regulations of the lender who approves the transaction structureDue to the negative equity in the vehicle being traded in, some of the dealer discounts had to be forfeited in order for the consumer to receive the interest rate they receivedThis typically occurs in order for the consumer to retain equitable value in the vehicle being purchased and not forfeit value due to a negative tradeAlso, due to the lenders rules, regulation or practice when rebates are offered the lowest interest rate is not an option, so lenders give the consumer the option of receiving the rebate or the lowest possible interest rateWhich, in this particular case the consumer chose the lower interest rate
The vehicle being traded was in fact in the name of the fatherDue to lender rules of practice a third party trade was not allowedThe information regarding the third party trade unfortunately was not relayed promptly because of the time the transaction was occurringThe lender had already closed for the day and a response regarding the vehicle was not received until the next business day
Due to the scenario, an actual sales price could not be established immediately because the trade vehicle was not in the buyers name and establishing a firm number after qualified credit and rebates was not foreseeable due to the time of day and the lenders availability at that timeFurthermore, establishing a basis for monthly payment in this situation allows for our finance team to structure the loan properly to maximize the potential for approval at the lowest rateThus, seeking the best interest of the consumer
The aftermarket item purchased for the new vehicle was subsequently installedHowever, in order for any items to be installed in a vehicle purchase, a member of our sales team has to verify the vehicle identification in order to prevent a wrongful installation of product
Due to the high volume of vehicle loaner needs on that particular day our facility was initially unable to assist the *** family with their needsSince the incident our facility has made adjustments so this does not occur again
Sincerely, it is the mission of Automax to provide the best customer service to our customers at all timesOur team will work diligently to improve the relationship between the *** family and our staff at Automax in Killeen, Texas
*** ***
General Manager

Thank you for being a valued customer of AutomaxI will be happy to help you with the key situationPlease contact me at ***

Dear *** ***, Please provide a copy of the bill from the dealership in Georgia on what Automax did incorrectly and please let us know the amount you are asking for.The fuel pump is covered by the manufacturer's warranty. Thank You, *** ***Director Fixed Operations

Tell us why here...12/16/15To
Whom It May Concern: In regards to the service visit with
*** *** *** *** and his
Hyundai Santa Fe
VIN : *** *** brought his vehicle in late on the 23rd of November to
leave overnight for “CAMPAIGN CODE 936”This campaign from
Hyundai has been generated to resolve an oil leak that potentially can damage
the alternatorThe morning of November 24th our certified Hyundai
technician “*** *** was assigned this repair*** went to get the
vehicle and pull it in for the repair, when starting the vehicle it was noted
that it was slightly hard to startHaving a vehicle with miles on it,
being hard to start is not completely out of the ordinary. The hard to start would be described as
“vehicle turns over but does not start as quickly as it should” not “vehicle is
slow to crank”*** pulled the vehicle into the shop for the recall repair
Upon performing the recall *** did notice that the alternator had been
replaced previously along with an attempt to repair the oil leak from the
valve/head coverThere was an excessive amount of silicon (not oem) used on
the valve/head cover rather than a gasket, which Hyundai uses for this type of
repairWe didn’t search out items that had been repaired by others, only made
note of things like missing and stripped out screws, the above mentioned
silicon and a tab designed to line up the valve/head cover was missing (just
obvious things). Again seeing items like this is really not
uncommon with a vehicle that has miles on itIt was very clear that
someone had done repairs on this vehicle other than factory trained
techniciansThere was also an aftermarket code reader hooked up to the diagnostic
adaptor in the vehicleWe do not know the true nature of why this was hooked
up to the vehicle and it really didn’t matter to us, as the repair we were
doing would not require a scan tool to be hooked up*** performed the recall
which included the replacement of the valve/head cover gasket only, as the
alternator had already been replaced and showed no current damage from oil
leaking onto itThis repair was done before noon and was brought to my
attention that there was an issue with this vehicle not starting. I instructed *** to determine the reason for
the concern and I initiated a phone call to *** to let him know what was
going on and as the service manager I would be involved with the situation
*** is not only a certified technician with a resume of past management, but
is of solid character*** states “CHECKED ALL WIRE CONNECTORS, ALL HOOKED UP
PROPERLYREMOVED PLUGS FOUND ALL CYLINDERS FULL OF FUEL AND PLUGS FOWLED
OUTNO DTC'S PRESENT, CUSTOMER HAS CODE READER HOOKED UP TO CAR AND CODES MAY
HAVE BEEN CLEAREDCAR HAS SPARK AND FUEL, BUT
COMPRESSION IS LOW AND IT WILL START ON OCCASION AND NOT RUN FOR LONG AND THEN IS VERY HARD TO GET
STARTED AGAIN “.I have approximately twenty eight years
within service departments and have seen many things that occur purely out of
coincidence and never is it at first glance believed to be coincidence
Understanding this I am sympathetic with the situation and try to see if there
is some assistance that may be offered to retain our customer and maintain good
relationsI got in touch with our Hyundai representative and explained the
situation to himBased on his recommendation we submitted a prior approval
request for a out of warranty goodwillI spoke with *** and explained
where we were with the determination of what was going to need to be done based
on ***’s findings. The repair in the most economic route would be
an engine replacement, and this was the requested repair solution submitted to
HyundaiAn engine with miles on it that has little or no compression
would cost more to rebuild than what an engine could be replaced for***
later came to Automax and upon his arrival I escorted him to our shop where his
vehicle was still in placeI had *** there as well as the service advisor
Kenneth McGill along with *** and myself* explained his findings with
*** in detail and with transparency*** had questions about the repair
that were answered to his satisfactory*** wanted to tow the vehicle out
of the shop even though we had not yet received word back from Hyundai on their
approval because he was going out of town and didn’t want to mess with it the
next dayThe vehicle was towed out on the 24th of November late in
the evening around 6p.mWe received feedback from Hyundai
wanting to know about the potential of customer participation for this repair,
as we usually ask for 100% it was obvious that Hyundai was not going to do 100%
so we replied with asking for 50%We were momentarily excited to not have a
flat out decline from Hyundai and that was short lived as they replied with a
decline due to mileage limitationsI never avoided *** or his calls as I
gave him my personal cell phone to keep in touch with meI will say there was
a message I received from *** *** *** *** after these things had been
explained to *** *** ***n late one evening and I did not get back with her, it
was not intentional by any means and I apologize for thatIn this case Automax
performed a recall in accordance with guidelines provided by Hyundai and
appears to me and my department to have nothing to do with the current repairs
neededThere is obvious signs as listed above that there has been work done by
someone other than professionals and a code reader in the vehicle to monitor
vehicle issuesI do not assume that the *** ***
knew about the internal issue that was lurking within their engine, I claim
that this wasn’t an overnight occurrence but rather something that had been
going on for some time and coincidentally failed in our shopI as well as our
staff have been transparent and even when slightly pushed to resolve this issue
by assuming liability, I offered to perform a teardown inspection and diagnosis
of the root cause for no compressionThe end result if caused by Automax would
be taken care of by Automax, in the event that the root cause had nothing to do
with the repairs performed by Automax the *** *** would be responsible for
the labor required for such diagnosisThis offer was not accepted

Dear Ms***, The only paperwork that said All Wheel Drive (AWD) was from the *** * *** system, which would have only been seen after you chose your car and you were in the Finance Department working on the paperwork to buy the vehicle. Attached is the sticker of
the vehicle options and the retail price of $37,425. The price of thevehicle would have been more if it were AWD.

We have reached out to our valued guest and have resolved all concernsShe has confirmed that Nissan has also removed any late charges, or late penalties that potentially were going to reflect on her credit in a negative manner.Thank you,AutomaxGeneral Sales Manager***
***

We are pleased to report that Mr*** returned to Automax for Service and he was pleased with the Service he received on March ,2018.He was provided a loaner vehicle at no cost to him while his car was being serviced and we also washed and detailed the car for him at no charge.He assured
us that he was very pleased with the service that was provided to him.

Ms ***,Mr *** was provided a spare tire for the vehicle on the date of his purchase. Mr *** did not like the spare tire that was provided and said that it wasn’t the proper tire for the Infiniti Q50. Automax called the Infiniti Dealership in Austin to confirm that the spare
tire we provided to Mr *** was an acceptable replacement spare tire. The Infiniti Dealership in Austin confirmed that the spare tire was acceptable. Mr *** did not like the answer and made so much noise about the spare tire that Automax went ahead and ordered a spare tire at Automax’s Cost for $500.00. Automax received that spare tire in through UPS yesterday 12-5-for which *** *** the sales person tried to call Mr *** to let him know that the new spare tire was here and he could come pick it up. He could not get a hold of Mr *** so he texted him. I have attached those texted emails.Additionally, after the deal was done Mr *** also wanted Automax to provide him with the an Owner’s Manual and an extra key. Mr *** had purchased this Infiniti Qwhich is a pre-owned vehicle “As Is”. There were no mention or promises for an Owner’s Manual or extra key. Automax’s policy is if we promise a customer an Owner’s Manual or Extra Key that Automax must complete a “We Owe Form” which is completed and signed by the customer and management. This policy has been in effect at Automax for years. There were no “We Owe Forms” completed for this deal.Dealerships are in the business to make money and there was no money made on this deal. In fact this deal lost money because we were trying to satisfy the customer by purchasing another spare tire which cost’s Automax $500. By trying to satisfy the customer (by purchasing another spare tire) Automax lost money on Mr ***’s car deal.Based on the above and through Automax’s efforts to satisfy the customer, and the customers attached response I feel this case should be closed in favor of Automax

Mr*** received a new battery as requested. In addition, our General Sales Manager, Tim Ward, spoke to Mr*** today, 8/15/17, and Mr*** confirmed that he is happy that we have addressed his concernsand will be bringing his vehicle to Automax for service in the
future. Thank You, *** ***

After reviewing the complaint submit*** on 4/11/2016, ID of ***, we sincerely apologize and we are working diligently to repair the relationship between our consumer and *** ***

Dear Revdex.com,After reviewing the complaint submitted on 10/18/and was assigned an ID of ***, we apologize for the delay in relaying our response. Addressing the complaint: Automax will reimburse the customer the $as requested. Sincerely, *** ***General Sales
Manager

Complaint: ***I am rejecting this response because:I received a voice mail from the service department and returned that call. NO one answered, so I left a voice messages. My message has not been returned, so I have not been able to set up a return visit.Regards,*** ***