Hello [redacted] We apologize for the delay with your check we had entered it times which we haven't ever had to go through that before for a refundWe have reprocessed the refund again on case [redacted] , the check should arrive in 7-working days as the check was mailed out on 5/12/Sincerely, Pfister Support Team
Hello, Case [redacted] the order has been shipped for the parts requestedAnother case has the same order so you have double for spares on case [redacted] Sorry for the delay in the orders Thank you, Pfister
Hello, I spoke to the consumer and so did Mr [redacted] on 8/24/We are making an exception and refunding $as requestedThe consumer was mailing the letters to the wrong department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received any Check from PfiesterI will be receiving a new statement soon including late feesI would like Pfiester to pay for the late fees as wellI would like for Pfiester to also include a check of $15/call due to the amount of time I lost during my work hours (hours)An hour/callI believe this reasonable after all the months I've tried to resolve this issueAs soon as I recieve the new statement I will forward it to Pfister Regards, [redacted] ***
Hello [redacted] , You have units on the way as the 1st order was too late to cancel There was a delay with the move in the warehouse and the wait was 1-weeks to process and ship Sorry for the delay Case [redacted] 10/23/ [redacted] ** [redacted] ** Tracking Number [redacted] Case [redacted] 11/6/ [redacted] Tracking Number [redacted] Thank you, Pfister
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Pfister sent [redacted] (previous owner) replacements which had the same defect and did not work.I called and all I got is small plastic parts; I hired a plumber who put them on and I still have the same problem (no hot water).The product is DEFECTIVE and does not workStating you only replace parts is shamefulYou discontinued this product & removed it from the market because it had so many complaints on your websiteYou need to honor your warranty and stand behind your product by either replacing the faucets with ones that work or giving us a refund to buy different ones Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hello Mrs***, Your order was delivered on Delivered On: Tuesday, 04/19/at 12:P.MLeft At: Rear Door Please call Telephone: 1-800-PFAUCET (1-800-732-8238) Thank you, Pfister
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hello *** If you want a refund it would be half the amount as a prorateYou have a warranty and our warranty is to replace part and or unitThe new unit is list price is $you called and agreed to receive a new unitPlease let us know if you would like the unit or refund of the unit
Hello, We contacted Mr***, informed of the warranty policy and he had already went to the store and purchased a different brandDidn't call us for technical supportHe understood the process after we called Thank you, PFister
Hello, Under profile *** ***, We sent cartridges on 4/16/Then under the warranty we replaced the units on case *** and fulfilled the warranty as the parts didn't correct. Then again Under *** *** Profile on 11/22/we sent new flow regulators
for GPM to make it go lower in flow. We don't have any records of a new call put into our company since 11/22/ Our warranty is to replace parts and then units if parts didn't correct Thank you, Pfister
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been told previously that a refund has been sent and still not received it Please keep the complaint open until the refund has been received Based on this latest correspondence I should have the refund by May
Regards,
*** ***
Hello Mr.[redacted], We called and left 3 messages. We do apologize for the agents rudeness. We did place a new order on case [redacted] for the full unit and is custom ordered and takes 4-6 weeks to receive. If you have any questions please call 1-800[redacted]-LOCK ([redacted]). Thank...
Hello, I spoke to the consumer and so did Mr. [redacted] on 8/24/2015. We are making an exception and refunding $139.50 as requested. The consumer was mailing the letters to the wrong department.
Hello [redacted] We apologize for the delay with your check we had entered it 3 times which we haven't ever had to go through that before for a refund. We have reprocessed the refund again on case [redacted], the check should arrive in 7-10 working days as the check was mailed out on...
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and when , it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello [redacted] We apologize for the delay with your check we had entered it times which we haven't ever had to go through that before for a refundWe have reprocessed the refund again on case [redacted] , the check should arrive in 7-working days as the check was mailed out on 5/12/Sincerely, Pfister Support Team
Hello, Case [redacted] the order has been shipped for the parts requestedAnother case has the same order so you have double for spares on case [redacted] Sorry for the delay in the orders Thank you, Pfister
Hello, I spoke to the consumer and so did Mr [redacted] on 8/24/We are making an exception and refunding $as requestedThe consumer was mailing the letters to the wrong department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received any Check from PfiesterI will be receiving a new statement soon including late feesI would like Pfiester to pay for the late fees as wellI would like for Pfiester to also include a check of $15/call due to the amount of time I lost during my work hours (hours)An hour/callI believe this reasonable after all the months I've tried to resolve this issueAs soon as I recieve the new statement I will forward it to Pfister Regards, [redacted] ***
Hello [redacted] , You have units on the way as the 1st order was too late to cancel There was a delay with the move in the warehouse and the wait was 1-weeks to process and ship Sorry for the delay Case [redacted] 10/23/ [redacted] ** [redacted] ** Tracking Number [redacted] Case [redacted] 11/6/ [redacted] Tracking Number [redacted] Thank you, Pfister
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Pfister sent [redacted] (previous owner) replacements which had the same defect and did not work.I called and all I got is small plastic parts; I hired a plumber who put them on and I still have the same problem (no hot water).The product is DEFECTIVE and does not workStating you only replace parts is shamefulYou discontinued this product & removed it from the market because it had so many complaints on your websiteYou need to honor your warranty and stand behind your product by either replacing the faucets with ones that work or giving us a refund to buy different ones Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hello, We had create a labor claim and mailed the consumer a check for $on 1/14/We have completed this request Thank you, ***
Hello Mrs***, Your order was delivered on Delivered On: Tuesday, 04/19/at 12:P.MLeft At: Rear Door Please call Telephone: 1-800-PFAUCET (1-800-732-8238) Thank you, Pfister
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hello *** If you want a refund it would be half the amount as a prorateYou have a warranty and our warranty is to replace part and or unitThe new unit is list price is $you called and agreed to receive a new unitPlease let us know if you would like the unit or refund of the unit
Hello, We contacted Mr***, informed of the warranty policy and he had already went to the store and purchased a different brandDidn't call us for technical supportHe understood the process after we called Thank you, PFister
Hello, Under profile *** ***, We sent cartridges on 4/16/Then under the warranty we replaced the units on case *** and fulfilled the warranty as the parts didn't correct. Then again Under *** *** Profile on 11/22/we sent new flow regulators
for GPM to make it go lower in flow. We don't have any records of a new call put into our company since 11/22/ Our warranty is to replace parts and then units if parts didn't correct Thank you, Pfister
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been told previously that a refund has been sent and still not received it Please keep the complaint open until the refund has been received Based on this latest correspondence I should have the refund by May
Regards,
*** ***
Hello Mr.[redacted], We called and left 3 messages. We do apologize for the agents rudeness. We did place a new order on case [redacted] for the full unit and is custom ordered and takes 4-6 weeks to receive. If you have any questions please call 1-800[redacted]-LOCK ([redacted]). Thank...
you again, Kwikset
Hello, We called and spoke to the consumer and we are shipping Model # is F534PGFY, the unit will be shipped 1-2 bus days. Thank you,Pfister
Hello, I spoke to the consumer and so did Mr. [redacted] on 8/24/2015. We are making an exception and refunding $139.50 as requested. The consumer was mailing the letters to the wrong department.
Hello [redacted] We apologize for the delay with your check we had entered it 3 times which we haven't ever had to go through that before for a refund. We have reprocessed the refund again on case [redacted], the check should arrive in 7-10 working days as the check was mailed out on...
5/12/2016. Sincerely, Pfister Support Team
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and when , it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]