Hello, Case [redacted] the order has been shipped for the parts requested. Another case has the same order so you have double for spares on case 2[redacted]. Sorry for the delay in the orders. Thank you, Pfister
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Pfister's response to the Revdex.com's query is as follows:"Case [redacted] the order has been shipped for the parts requested. Another case has the same order so you have double for spares on case [redacted]. Sorry for the delay in the orders."The case numbers provided do not match the cases sent to me and I cannot access them on Pfister's web site. Furthermore, due to the poor grammar I cannot understand what this statement is supposed to mean.The case numbers for my case are [redacted] and [redacted], neither of which match the cases numbers in Pfister's response. The first case number last received a response from Pfister on March 18. They have stopped allowing me to post updates to this case. The latter, which was a follow up case opened when they stopped responding to the first, has received NO response from Pfister.Thank you for your help in this matter.
Regards,
[redacted]
Hello, Consumer called us on 3/16/2016 case number [redacted] We are sending a new unit LG344PY0 KTCH 34 PO S/C 4H W/SPR 1.8GPM TB Under the warranty. Thank you, Pfister
Hello [redacted], You have 2 units on the way as the 1st order was too late to cancel. There was a delay with the move in the warehouse and the wait was 1-2 weeks to process and ship. Sorry for the delay. Case [redacted] 10/23/2017
[redacted]
[redacted]...
[redacted] Tracking Number [redacted] Case [redacted] 11/6/2017 [redacted]
[redacted] Tracking Number [redacted] Thank you, Pfister.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...
this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received any Check from Pfiester. I will be receiving a new statement soon including late fees. I would like Pfiester to pay for the late fees as well. I would like for Pfiester to also include a check of $15/call due to the amount of time I lost during my work hours (5 hours). An hour/call. I believe this reasonable after all the months I've tried to resolve this issue. As soon as I recieve the new statement I will forward it to Pfister.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Pfister sent [redacted] (previous owner) 2 replacements which had the same defect and did not work.I called and all I got is 2 small plastic parts; I hired a plumber who put them on and I still have the same problem (no hot water).The product is DEFECTIVE and does not work. Stating you only replace parts is shameful. You discontinued this product & removed it from the market because it had so many complaints on your website. You need to honor your warranty and stand behind your product by either replacing the 3 faucets with ones that work or giving us a refund to buy different ones.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
WE PURCHASED THE WATER FAUCET,WATER SPRAYER ,SUPPLY LINES @10/09/2011;WE WERE TOLD THAT WE WERE BUYING FROM PRICE PFISTER REMARKABLE STYLE,TOP QUALITY MATERIALS,ADVANCE CERAMIC DISC VALVE AND TOP OF THE LINE CRAFTMANSHIP FOR OUR NEW SINK,WE PAID CLOSE TO $300.00 FOR MATERIALSAND WEPAID [redacted] $229.00 TO INSTALL PRICE PFISTER PRODUCTS,WE PAID BIG MONEY FOR QUALITY ISSUES...AND ONLY NO QUALITY AT ALL.WE WANT PRICE PFISTER FOR A FULL REFUND FOR THE INSTALLATION FEES.THE AMOUNT OF $229.00
Hello, Case [redacted] the order has been shipped for the parts requested. Another case has the same order so you have double for spares on case 2[redacted]. Sorry for the delay in the orders. Thank you, Pfister
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Pfister's response to the Revdex.com's query is as follows:"Case [redacted] the order has been shipped for the parts requested. Another case has the same order so you have double for spares on case [redacted]. Sorry for the delay in the orders."The case numbers provided do not match the cases sent to me and I cannot access them on Pfister's web site. Furthermore, due to the poor grammar I cannot understand what this statement is supposed to mean.The case numbers for my case are [redacted] and [redacted], neither of which match the cases numbers in Pfister's response. The first case number last received a response from Pfister on March 18. They have stopped allowing me to post updates to this case. The latter, which was a follow up case opened when they stopped responding to the first, has received NO response from Pfister.Thank you for your help in this matter.
Regards,
[redacted]
Hello, Consumer called us on 3/16/2016 case number [redacted] We are sending a new unit LG344PY0 KTCH 34 PO S/C 4H W/SPR 1.8GPM TB Under the warranty. Thank you, Pfister
Hello [redacted], You have 2 units on the way as the 1st order was too late to cancel. There was a delay with the move in the warehouse and the wait was 1-2 weeks to process and ship. Sorry for the delay. Case [redacted] 10/23/2017
[redacted]
[redacted]...
[redacted] Tracking Number [redacted] Case [redacted] 11/6/2017 [redacted]
[redacted] Tracking Number [redacted] Thank you, Pfister.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...
this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received any Check from Pfiester. I will be receiving a new statement soon including late fees. I would like Pfiester to pay for the late fees as well. I would like for Pfiester to also include a check of $15/call due to the amount of time I lost during my work hours (5 hours). An hour/call. I believe this reasonable after all the months I've tried to resolve this issue. As soon as I recieve the new statement I will forward it to Pfister.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Pfister sent [redacted] (previous owner) 2 replacements which had the same defect and did not work.I called and all I got is 2 small plastic parts; I hired a plumber who put them on and I still have the same problem (no hot water).The product is DEFECTIVE and does not work. Stating you only replace parts is shameful. You discontinued this product & removed it from the market because it had so many complaints on your website. You need to honor your warranty and stand behind your product by either replacing the 3 faucets with ones that work or giving us a refund to buy different ones.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
WE PURCHASED THE WATER FAUCET,WATER SPRAYER ,SUPPLY LINES @10/09/2011;WE WERE TOLD THAT WE WERE BUYING FROM PRICE PFISTER REMARKABLE STYLE,TOP QUALITY MATERIALS,ADVANCE CERAMIC DISC VALVE AND TOP OF THE LINE CRAFTMANSHIP FOR OUR NEW SINK,WE PAID CLOSE TO $300.00 FOR MATERIALSAND WEPAID [redacted] $229.00 TO INSTALL PRICE PFISTER PRODUCTS,WE PAID BIG MONEY FOR QUALITY ISSUES...AND ONLY NO QUALITY AT ALL.WE WANT PRICE PFISTER FOR A FULL REFUND FOR THE INSTALLATION FEES.THE AMOUNT OF $229.00