Shield Security Systems

Dear [redacted] As we advised in our follow up response, we do apologize forany misunderstanding you might have had when purchasing the [redacted]  The brochures advise to check our authorizedwebsite, www.brother-usa.com forfurther information in regards to the software operating systems.   We will continue to offer a set of LC75 ink cartridge foryour trouble in the matter as we do believe it may not have been clear in thedirection.  However, as we advised any typeof refund you will need to contact the place of purchase.    Brother cannot interfere nor dictate refundor return polices of retail stores. Please follow up with me at [redacted]Monday through Friday from 9:00am to 5:00 pm EST toredeem this offer.Sincerely,Mike F[redacted]Executive OfficeBrother International.

Dear [redacted]   This email is to follow up on complaint ID#[redacted], in regards to [redacted] and the issue she is having with the Brother MFC-L2700DW.  As I mentioned in my follow up response on February 5, 2018 Brother cannot issue a refund since the product was not purchased directly from us.   [redacted] will need to contact the place of purchase concerning their return/refund polices.  Brother cannot interfere nor dictate refund or return polices of retail stores.   Brother has offered to replace the MFC-L2700DW under the manufacture warranty.  But has been declined by [redacted]. The offer to replace the MFC-L2700DW with the same model continues, to stand.   I hope you find this information helpful and if you have any further questions please do not hesitate to ask.   Sincerely,   Mike F. Customer Relations Brother International [redacted]

Complaint: [redacted]Greetings,Please see the attached word documents with my explanation and proof of why I do not accept Brother's response. 
Regards,
[redacted]