Shield Security Systems

Complaint: [redacted]
I am rejecting this response because:The unit has already been returned.  We are making this complaint because as a refurb unit, this should have been working 100% when it left your factory.  It was not and as a result of your companies negligence in refurbing the unit, we destroyed several shirts in attempts to use the machine as per the instructions provided.  Since this machine was not able to perform as stated, we want a bit of compensation for the destroyed materials.   IF we had bought this new, we would have used your warranty service, but it was bought as a factory refurb, and supposedly checked out and repaired by your factory techs, so there is no excuse for it not working 100%.
Regards,
[redacted]

Dear [redacted]   This email is to follow up on complaint ID#[redacted], in regards to [redacted] and the issue she is having with the Brother MFC-L2700DW.  As I mentioned in my follow up response on February 5, 2018 Brother cannot issue a refund since the product was not purchased directly from us.   [redacted] will need to contact the place of purchase concerning their return/refund polices.  Brother cannot interfere nor dictate refund or return polices of retail stores.   Brother has offered to replace the MFC-L2700DW under the manufacture warranty.  But has been declined by [redacted]. The offer to replace the MFC-L2700DW with the same model continues, to stand.   I hope you find this information helpful and if you have any further questions please do not hesitate to ask.   Sincerely,   Mike F. Customer Relations Brother International [redacted]

Complaint: [redacted]Greetings,Please see the attached word documents with my explanation and proof of why I do not accept Brother's response. 
Regards,
[redacted]