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Shift4 Payments, LLC

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Reviews Shift4 Payments, LLC

Shift4 Payments, LLC Reviews (272)

After a review of the merchant account, Harbortouch has determined the individual filing the Revdex.com Complaint is not the primary owner listed on the merchant account.  The individual is not an authorized user.   Therefore, Harbortouch is not able to respond in detail to the individual...

filing the complaint.  However, Harbortouch a customer service supervisor is reaching out to the primary owner to discuss their account and is willing to work with the merchant to resolve any issues.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
They are still saying the two separate companies are one and the same and debt owed by one company is assumed by the other.  They are not.  I understand they have the right to collect the debt by contacting the guarantor.  They did not do this.  They took payment from a company that did not owe the debt.  ** [redacted], LLC (DBA [redacted] [redacted]) is an independent separate company from [redacted] Restaurant, LLC ([redacted] [redacted]).  Two different tax ID's and two different sets of owners and two separate LLC's.  They breached the contract by not depositing credit card sales generated by [redacted] [redacted] as agreed upon in the contract.  ** [redacted], LLC will be contacting the Attorney Generals office as our next step.  
Regards,
[redacted]

·        The ETF is applicable if the merchant terminates before the expiration date of the contract. ·        The merchant is in default and breach of contract for not processing since 10/29/17. ·        The merchant is already equipped with debit capability and a [redacted] processing terminal in addition to the POS system. ·        I encourage the merchant to contact the Account Resolution Manager at ###-###-####. Harbortouch is willing to assist the merchant with filing an insurance claim for the POS System for any storm damage caused to the equipment.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:We never entered into any agreements with Harbortouch. We signed an agreement with [redacted] and that company got sold. We started a cancellation when this account was with [redacted] and it was never processed. After the Harbortouch acquisition we called again and stated that we were not a Harbortouch customer and again wasn't provided with assistance to cancell it... It was on 2014 when we started it only to find out that Harbortouch was going o charge us for cancelling it at that point in excess of 500.00 dollars. Harbortouch has never sold or rented us any equipment. Harbortouch has never sold or rented us any office supplies. We never signed up with Harbortouch , we will not follow thru with a cancellation that states that we have a cancellation fee when we never signed any documents with Harbortouch.
Regards,
[redacted]

After a detailed review of our records in the merchant account, Harbortouch is in agreement that the merchant did file a Revdex.com complaint earlier this year in April 2016.  At that time the merchant indicated they wanted to cancel the contract.  Harbortouch responded on 5/17/2016 that we would...

extend the merchant a period of three (3) months to research other processors (while still processing with Harbortouch during this period) and that if they did not cancel with Harbortouch by the end of the three (3) month period the account would remain active under the current Processing Agreement and POS Service Agreement.  Harbortouch never received communication from the merchant during the three (3) month extension time that they will be switching processors.  We received notification from the merchant on 9/26/2016 that they switched processors which is clearly outside of the three (3) month extension period provided to the merchant.  The merchant is responsible for paying the ETFs in accordance to the Processing Agreement and the POS Service Agreement inclusive of the respective Terms and Conditions. Harbortouch requires cancellation requests in writing.  We will not cancel a merchant’s account with a phone call.  Harbortouch understands the disruption of cancelling processing services to a merchant can have detrimental consequences to the merchant’s business activities.  Therefore, Harbortouch’s policy is to have all cancellation notices in writing to verify the request with the authorized party(ies) on the account and to ensure the request is the desire of the merchant. A form was generated and sent to the merchant on 9/26/2016 for signature and return to cancel the account.  To date, Harbortouch has not yet received the signed and dated cancellation letter. Legal GroupHarbortouch

A member of our management team will be reaching out to the
merchant regarding their account.
Legal Group
Harbortouch

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Although we accept the terms, we do want the business to understand that we were told by their representatives that there was not a contract, and we could cancel at any time.  We were also told by one of their business associates, Victoria G[redacted], that she was handling the cancellation well before April 2015.  We feel as if we were unfairly treated, and the reason we accept the terms is because it appears we will not be able to get the amount we deserve, and we do no longer want to use time or other resources in getting the matter fairly resolved.
Regards,
[redacted]











10/27/2015






Complaint

Anthony from Harbortouch came to my business about credit card services. He told me that no one could beat their rates and what a great company they are. He also told me that if I was unhappy with the service, he would return my money. He asked me a check for $300 for the credit card machine and it...

would be sent out and his brother would set it up, that also works for Harbortouch.
The credit card machine was sent, and his brother would not set it up (no one would return my calls) I attempted to dry it up myself but it would not work. I contacted the tech support and it would still not work. Then I contacted customer service that they sent me a junk machine and no one wanted to make things right. Herman L[redacted] emailed me about sending a new machine since I sent back the old one. I told him I didn't appreciate the fact that I am a small business and I feel like I have been scammed. I had already got a credit machine through my bank by this time because I had to have one to operate my business. He told me he would lower my rate and sent the new machine. I told him I already had a machine and I wanted my money back because this whole ordeal was terrible. He told me that if I haven't used the new company's credit card machine through my bank then the contract is void. I told him I don't want Harbortouch's services and he told me that I will not get my money back. They kept taking money from my checking account for the monthly fee for a machine I never used. This company has said one thing and done another throughout my whole experience. They told me I would have to pay a large sum to cancel. They only paper I signed was for the machine with a $300 starter check. They will not email me back or return my calls...







Desired Resolution

I would like my $300 back for the machine I never used and is still in the box
Also, the monthly fees they keep charging me for something I have never used.

Consumer Business Dialog

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are sorry to hear of the merchant’s dissatisfaction with
Harbortouch’s products and services. 
Harbortouch values each merchant it serves, realizing that exceptional
customer service is just as important as competitive pricing and innovative
products.  We take the loss of...

a
customer’s business very seriously and, if given the opportunity, will do
whatever we can to make the merchant a satisfied Harbortouch customer.
There are two distinct contracts entered into by the
merchant.
1. Merchant
Transaction Processing Agreement
On February 6, 2015 the merchant entered into a Harbortouch
Merchant Transaction Processing Agreement (“Processing Agreement”). The
Processing Agreement governs the terms and conditions whereby Harbortouch
agreed to provide the merchant’s business with processing services for
credit/debit card transactions. The Processing Agreement consists of the
Merchant Application and the Terms and Conditions, together with its addenda,
attachments and schedules.  A copy of the
Merchant Application is enclosed (a clean copy is provided for reference). The
merchant received a copy of the Terms and Conditions prior to signing the
Merchant Application. However, you may also access the Terms and Conditions at www.harbortouch.com/terms.  The Processing Agreement is for a three (3)
year period and automatically renews for successive two (2) year terms.  (Please see Sections 4 and 5 of the Terms and Conditions
for details).
2. Point of Sale
Service Agreement
 On February 6, 2015, the
merchant entered into a Harbortouch POS System Service Agreement (“Service
Agreement”). The Service Agreement governs the terms and conditions whereby
Harbortouch agreed to provide your client’s business with [no. of systems (?)] POS
systems, at little to no upfront cost, based on his commitment to a five (5)
year agreement for support service based on a monthly fee and other applicable
charges. The Service Agreement consists of Exhibit A and the Service
Agreement’s terms and conditions. A copy of the Service Agreement is attached
to this letter.
The POS system was installed at the merchant’s business
location on February 25, 2015.  We are
attaching a copy of the Installation Sheet signed by the merchant. 
After a detailed review of the merchant account, it has been
determined that Harbortouch did not receive any notice from the merchant of his
intention to terminate his merchant account prior to his closing his business
bank account.  The merchant is in breach
of the contracts.   
Harbortouch closed the merchant account in its database on
August 11, 2015 by our Risk Department.  All
processing fees and charges incurred by the merchant are valid in accordance
with the terms and conditions of the Processing Agreement and the POS Service
Agreement.
 
7/2/2015


$95.12


July POS and POS POM Fees




7/2/2015


$25.00


NSF for above item




8/2/2015


$32.50


July Statement Fee




8/2/2015


$25.00


NSF for above item




8/4/2015


$99.00


AF FT and POS PO< Fees




8/4/2015


$25.00


NSF for above item




8/12/2015


$250.00


UBC Cancel Fee




8/12/2015


$25.00


NSF for above item




8/12/2015


$2,139.00


Harbortouch Cancel Fee




8/12/2015


$25.00


NSF for above item




 


$2,740.62


Current Balance


We suggest the merchant contact our Collection Department at
###-###-#### to discuss resolution of his account.
Harbortouch would be happy to work with the merchant to
retain his account.  If the merchant
would like to continue with Harbortouch services he should contact Deb S[redacted] at
###-###-####.
Nothing
contained herein should be deemed an admission or waiver of Harbortouch’s
rights under applicable law. Harbortouch expressly reserves all of its rights,
remedies and defenses in law or in equity.
 Legal
Group
Harbortouch









10/26/2015






Complaint

Their banc card processing machine crashed, I called to try to get it repaired and they were unable. They said that they would send out a new machine but that it wouldn't arrive until Friday. In the mean time they said that they were setting up a voice authorization system that would not be in place...

until midnight, so it would work for the next days business. I asked her what I was supposed to do with any credit card customers today and she said to make a copy or inprint of the card and we could reun them the next day. I came in the next day and tried to run the cards and the biggest sale from the previous day was denied. I called Harbortouch and spoke with Brianna. Explaining to her that I did exactly as Harbor Touch asked and that the charge didn't go through. She told me that they would not stand behind their instructions or service. I explained that the card was taken as per previous instructions and wouldn't have been taken had their processing machine not failed. After 30 minutes of getting nowhere I asked to speak to a supervisor or manager and was connected to Emilio with the basic same results although he did offer to reimburse me $150.00, I told him that as a consignment store I was out $400.00 that would still have to be paid to the consigners. Another futile 15 minutes and was connected to Rich W[redacted]. Rich had me hang up the phone and try the voice authorization system for $50.00 under the amount and keep trying minusing $50. each time. I spent half an hour on the phone with 13 tries at $50. intervals with all declined. I called him back and he said they would not stand by their mistake and make good on the lost money caused by their faulty machines and bad instructions. And this just weeks after recieving a letter from them that we had been moved to VIP status!







Desired Resolution
I would like them to stand by me and support me like they said they would. I pay for a service from them and they failed to provide that service. if the machine was working as I am paying for it to work I would have been informed not to accept this card, but as I was given instructions by them to...

copy the card with no way to verify it I feel that they are at least partially culpable in this and I shouldn't have to take the whole hit. I would like them to cover the $704.17 sale.





Consumer Business Dialog

On April 26, 2016 the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”). The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card...

transactions. The Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules.  A copy of the Merchant Application is attached. The merchant received a copy of the Terms and Conditions prior to signing the Merchant Application. However, you may also access the Terms and Conditions at www.harbortouch.com/terms. On April 26, 2016 the merchant entered into a Harbortouch POS System Service Agreement (“Service Agreement”). The Service Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with a POS system, at little to no upfront cost, based on his commitment to a three (3) year agreement for support service based on a monthly fee and other applicable charges. The Service Agreement consists of Exhibit A and the Service Agreement’s terms and conditions. A copy of the Service Agreement is attached. After a detailed review of the merchant account, it has been determined that Harbortouch terminated the merchant account on July 29, 2016 due to the business not conforming to Harbortouch’s underwriting guidelines. After further review, Harbortouch is willing to refund the merchant the $75 fee and it will be credited to their bank account in approximately five (5) business days.  Please see Section 2b of the POS Service Agreement Terms and Conditions providing details regarding this fee. However, it is the responsibility of the merchant to return the POS equipment (at their expense) within 15 days from the date of termination, please see Sections 4b and 5f of the POS Service Agreement Terms and Conditions.  Should we not receive the POS equipment the full ETF will be charged as detailed in the POS Service Agreement Terms and Conditions Section 3b(ii).   Legal Group Harbortouch

I
am sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products
and services.  Harbortouch values each
merchant it serves, realizing that exceptional customer service is just as
important as competitive pricing and innovative products.  We take the loss of a customer’s...

business
very seriously and, if given the opportunity, will do whatever we can to make the
merchant a satisfied Harbortouch customer.
Merchant
Transaction Processing Agreement
 On March 23, 2012 the merchant entered into a Harbortouch
Merchant Transaction Processing Agreement (“Processing Agreement”). The
Processing Agreement governs the terms and conditions whereby Harbortouch
agreed to provide the merchant’s business with processing services for
credit/debit card transactions. The Processing Agreement consists of the
Merchant Application and the Terms and Conditions, together with its addenda,
attachments and schedules.  A copy of the
Merchant Application is enclosed. The merchant received a copy of the Terms and
Conditions prior to signing the Merchant Application. However, you may also
access the Terms and Conditions at www.harbortouch.com/terms.  The Processing Agreement is for a three (3)
year term and automatically renews for consecutive two (2) year terms.  Please see Section 4 and 5 of the Terms and
Conditions.
Point of Sale Service
Agreement
On August 21, 2013, the merchant entered into a Harbortouch
POS System Service Agreement (“Service Agreement”). The Service Agreement
governs the terms and conditions whereby Harbortouch agreed to provide the
merchant’s business with a POS system, at little to no upfront cost, based on
his commitment to a five (5) year agreement for support service based on a
monthly fee and other applicable charges. The Service Agreement consists of
Exhibit A and the Service Agreement’s terms and conditions. A copy of the
Service Agreement is attached to this letter.  I refer the merchant to Sections 4.5, 8 and 9
of the Service Agreement Terms and Conditions for further details regarding
termination of the Service Agreement. 
Regarding the claim that the documents are forged, it is
Harbortouch’s policy to require three (3) forms of identification to determine
the validity of the merchant’s signature in comparison to the documents in our
file.   I encourage the merchant to
contact our Account Resolution Manager at ###-###-#### to provide
three forms of identification to verify the merchant’s signature. 
Furthermore, Harbortouch procedure with new merchant
accounts is to verify information provided on the agreements.  Harbortouch validates information provided with
merchants prior to the completion of account setup and before shipping
processing terminals and POS equipment. 
The merchant processed extensively since March 2012 and
utilized POS services since August 2013 without any prior indication the
contracts were fraudulent.  The merchant
benefitted from Harbortouch services provided over the course of three years
processing hundreds of transactions for both of his merchant accounts.
Should the merchant choose to cancel both agreements then early
termination fees will be applicable for the Processing Agreement and for the
Service Agreement in accordance to the Agreements and the Terms and
Conditions.   I encourage the merchant to
contact our Account Resolution Manager at ###-###-####.
Nothing
contained herein should be deemed an admission or waiver of Harbortouch’s
rights under applicable law. Harbortouch expressly reserves all of its rights,
remedies and defenses in law or in equity.
Legal Group
Harbortouch

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I am pleased that Harbortouch has made their decision although I am concerned they have simply turned the matter over to a collection agency. Time will tell if that has happened.Also, I do not have a copy of the terms and conditions, nor up until their response I didn't know where to abtain one.  Thanks for your help. 
Regards,
[redacted]









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[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I am pleased that Harbortouch has made their decision although I am concerned they have simply turned the matter over to a collection agency. Time will tell if that has happened.Also, I do not have a copy of the terms and conditions, nor up until their response I didn't know where to abtain one.  Thanks for your help. 
Regards,
[redacted]

We are sorry to hear of the merchant’s dissatisfaction with
Harbortouch’s products and services. 
Harbortouch values each merchant it serves, realizing that exceptional
customer service is just as important as competitive pricing and innovative
products.  We take the loss of...

a
customer’s business very seriously and, if given the opportunity, will do
whatever we can to make you a satisfied Harbortouch customer.There are two distinct contracts that the merchant entered
into with Harbortouch as described below. 1.         Merchant Transaction Processing
Agreement On February 4, 2014 the merchant entered into a Harbortouch
Merchant Transaction Processing Agreement (“Processing Agreement”). The
Processing Agreement governs the terms and conditions whereby Harbortouch
agreed to provide the merchant’s business with processing services for
credit/debit card transactions. The Processing Agreement consists of the
Merchant Application and the Terms and Conditions, together with its addenda,
attachments and schedules.  A copy of the
Merchant Application is attached. The merchant received a copy of the Terms and
Conditions prior to signing the Merchant Application. However, you may also
access the Terms and Conditions at www.harbortouch.com/terms.  The Processing Agreement is for a three (3)
year term and automatically renews for consecutive two (2) year periods. 2.         Point of Sale Service Agreement On January 31, 2014, the merchant entered into a Harbortouch
POS System Service Agreement (“Service Agreement”). The Service Agreement
governs the terms and conditions whereby Harbortouch agreed to provide the
merchant’s business with a POS system, at little to no upfront cost, based on her
commitment to a five (5) year agreement for support service based on a monthly
fee and other applicable charges. The Service Agreement consists of Exhibit A
and the Service Agreement’s terms and conditions. A copy of the Service
Agreement is attached. ·        
The merchant agreed to the Terms and Conditions
of the Service Agreement by signing the Personal Guarantee (see page 2);·        
Section
4.5 Exclusive Credit Card Processing explains the terms of the agreement that
 the merchant agrees to exclusively use
Harbortouch processing services; ·        
We refer the merchant to Section 4.4 Merchant Security of the Service Agreement
 …Merchant
waives any claims hereunder against Harbortouch…. …, or as a result of any
unauthorized access to the merchant’s systems…
…Harbortouch further disclaims any responsibility or
liability for problems resulting in or related to merchant’s decision to use a
particular internet service provider or related to its ability to connect to
the internet.
On October 27, 2015 Harbortouch offered the merchant a phone
based terminal VX520 for times when the internet service goes down.    If the merchant chooses to cancel, the Processing Agreement
and the Service Agreement have applicable early termination fees (ETFs) in
accordance to the Terms and Conditions of the Agreements.  I encourage the merchant to contact
our Account Resolution Manager at ###-###-#### to assist with obtaining
the [redacted] terminal or make arrangements to return the equipment.Nothing
contained herein should be deemed an admission or waiver of Harbortouch’s
rights under applicable law. Harbortouch expressly reserves all of its rights,
remedies and defenses in law or in equity.Legal GroupHarbortouch

We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services.  Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products.  We take the loss of a customer’s...

business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customer. On May 4, 2016 the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”). The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactions. The Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules.  A copy of the Merchant Application is enclosed. The merchant received a copy of the Terms and Conditions prior to signing the Merchant Application. However, you may also access the Terms and Conditions at www.harbortouch.com/terms.  On May 14, 2016, the merchant entered into a Harbortouch POS System Transfer Agreement Service Agreement (“PSTA”). Under the terms of the PSTA the merchant agreed to the continuance of the POS System Service Agreement (“Service Agreement”). The Service Agreement governs the terms and conditions whereby Harbortouch agreed to provide your client’s business with a POS system, at little to no upfront cost, based on his commitment to a twenty-eight (28) month agreement (“PSTA”) for support service based on a monthly fee and other applicable charges. The original owner’s Service Agreement consists of Exhibit A and the Service Agreement’s terms and conditions. A copy of the Service Agreement is attached to this letter. On June 2, 2016 the merchant signed and returned the required cancellation form to terminate his Harbortouch merchant account.  In accordance to the agreement signed by the merchant applicable ETF charges were applied to the merchant’s account.  The account was closed in our database on June 7, 2016. However, after a detailed review of the merchant’s account, Harbortouch has determined that the merchant was overcharged an ETF and will be issued a credit in the amount of $1,888.00 for the POS ETF.     6/8/2016 POS ETF was charged to merchant 48 months X $59.00 = $2,832.00 6/20/2016 LESS: POS ETF of 16 months remaining out of 28 months as per PSTA. 16 months X $59.00 = $ 944.00   POS ETF Credit due to merchant 32 months X $59.00 = $1,888.00 The refund will take approximately five (5) days to be reflected in the merchant’s bank account. All charges and fees are applicable in accordance to the Processing Agreement and the Service Agreement inclusive of the Terms and Conditions of both contracts. Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable law. Harbortouch expressly reserves all of its rights, remedies and defenses in law or in equity. Legal Group Harbortouch

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
When the [redacted] Museum called to cancel our account we were told that our application had not yet been received.  Harbor Touch confirmed with us a week later after we cancelled that they had just received our application and was discarding it.  There was no need to check the Executive Director's credit report because the account was cancelled weeks before Harbor Touch received the application with the Executive Director's social security number.  The Executive Director, [redacted], has personally obtained the legal council of Lexington Law whom assert that Harbor Touch can very well remove this inquiry and they demand that Harbor Touch do so.  Ms. [redacted] was instructed to draft a letter requesting in writing that this "hard inquiry" be removed from all of the credit reporting bureaus.  Letters were also sent to Experien, Equifax, and Transunion.  To date this has still not been removed from Ms. [redacted]'s credit report.  Also, Harbor Touch reported that this was an application for a loan which it was not.  As Harbor Touch has admitted it was an identity verification check which should have been reported as a "soft inquiry".The [redacted] Museum continues to maintain our position that we require a full refund and that this item be removed from the Executive Director's personal credit report.
Regards,
[redacted]

We
are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products
and services.  Harbortouch values each
merchant it serves, realizing that exceptional customer service is just as
important as competitive pricing and innovative products.  We take the loss of a...

customer’s business
very seriously and, if given the opportunity, will do whatever we can to make the
merchant satisfied Harbortouch customer.
On August
20, 2014 the merchant entered into a Harbortouch Merchant Transaction
Processing Agreement (“Processing Agreement”). The Processing Agreement governs
the terms and conditions whereby Harbortouch agreed to provide the merchant’s
business with processing services for credit/debit card transactions. The
Processing Agreement consists of the Merchant Application and the Terms and
Conditions, together with its addenda, attachments and schedules.  A copy of the Merchant Application is
enclosed. The merchant received a copy of the Terms and Conditions prior to
signing the Merchant Application. However, you may also access the Terms and
Conditions at www.harbortouch.com/terms.   The Processing Agreement is for a three (3)
year term and automatically renews for consecutive two (2) year periods.
On August
15, 2015, the merchant entered into a Harbortouch POS System Service Agreement
(“Service Agreement”). The Service Agreement governs the terms and conditions
whereby Harbortouch agreed to provide your client’s business with two (2) POS
systems, at little to no upfront cost, based on his commitment to a five (5)
year agreement for support service based on a monthly fee and other applicable
charges. The Service Agreement consists of Exhibit A and the Service
Agreement’s terms and conditions. A copy of the Service Agreement is attached.
The
merchant cancelled his merchant account and was closed in our database on July
21, 2015.  Applicable early termination
fees (ETF) applied in accordance to the Processing Agreement and Service
Agreement inclusive of the Terms and Conditions. The applicable ETFs rejected
from the merchant’s bank account and are now in Harbortouch collections.  
 The
merchant entered into a second Merchant Transaction Processing Agreement on
March 26, 2015.  The Processing Agreement
consists of the Merchant Application and the Terms and Conditions, together
with its addenda, attachments and schedules. 
A copy of the Merchant Application is enclosed.
The
merchant entered into a second POS Service Agreement on March 26, 2015.  The Service Agreement consists of Exhibit A
and the Service Agreement’s terms and conditions. A copy of the Service
Agreement is attached. 
We
refer the merchant to the Service Agreement Terms and Conditions Section Personal
Guarantee signed by the merchant.  Harbortouch
is acting accordance to the Service Agreement(s) Terms and Conditions.   
Nothing
contained herein should be deemed an admission or waiver of Harbortouch’s
rights under applicable law. Harbortouch expressly reserves all of its rights,
remedies and defenses in law or in equity.Legal GroupHarbortouch

After reviewing the merchant account, a member of our management team will be reaching out to the merchant. Legal GroupHarbortouch

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Address: 2202 N Irving St, Allentown, Pennsylvania, United States, 18109-9554

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