Shift4 Payments, LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***
*** ***
I am rejecting this response because:
do not worry we will be handling it on our partwe do not need anymore lies
***
*** ***

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Complaint: ***
I am rejecting this response because:all money has not been refunded. This is a breech of contract on Harbor Touch. We are not responsible for their banking partners. They have made the choice to use that bank, not us. I have $in charges from the bank and $charge from the government for a bounced check to the IRS. If harbor touch wants to cover this we will continue service, if not please cancel the contract at no charge. Legal council has been contacted and advised that this IS a breech of contract
Regards,
*** ***

We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services. Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products. We take the loss of a customer’s
business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customer.On May 29, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules. A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms. With regards to any discussion between the merchant and Independent Sales Organization (ISO), the ISO is an independent contractor and statements made by the ISO cannot be validated. Any verbal agreement is superseded by the written signed agreement. The contractual agreement(s) between the merchant and Harbortouch is the written Agreement signed and dated as referenced above. Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity.Legal GroupHarbortouch

This merchant's account has been escalated to a management team that has been work extensively to resolve the issues. At this point in time, the matter is nearing resolutionLegal GroupHarbortouch

[To assist us in bringing this matter to a close, you must give us a reason why you are
rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The business owner, *** ***, has provided Harbor Touch my name and the name of our other asstmanager, *** ***, as authorized people to discuss account matters withIn fact, they have been working with us on an almost daily basis for the last days and giving us details about the process and giving more and more excuses about why they are not processing the charges and providing the funds
Regards,
*** ***

We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services. Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products. We take the loss of a customer’s
business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customerOn August 13, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules. A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms. On August 13, 2016, the merchant signed a POS Transfer Agreement wherein the merchant agreed to enter into a Harbortouch POS System Service Agreement (“Service Agreement”) for the remaining term (months) of the original Service Agreement The Service Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant business with four (4) POS systems, at little to no upfront cost, based on their commitment to a five (5) year agreement for support service based on a monthly fee and other applicable chargesThe Service Agreement consists of Exhibit A and the Service Agreement’s terms and conditionsA copy of the Service Agreement is attached to this letterAfter a detailed review of the merchant account, Harbortouch has determined that the merchant account is not fraudulent. The merchant has utilized Harbortouch products and services over the past months to process over 45,debit/credit transactions. The funds collected by the merchant for these transactions have been deposited into the merchant’s bank account. A further review of the merchant account indicates that there has been no mention of fraud on this account until this recent complaint. If a fraudulent claim is filed for the merchant account, then the funds collected by the merchant, would have been collected fraudulently and they would be required to refund all of their customers from start date of the accountIf the merchant would like to cancel the merchant account then applicable early termination fees (ETFs) would be charged to the merchant account in accordance to the Processing Agreement inclusive of the Terms and Conditions as detailed in Section of the Processing Agreement and Sections and of the Terms and ConditionsIn addition, an ETF would be applicable for the POS Service Agreement in accordance to the Service Agreement Terms and Conditions Section Term Commitment. Legal GroupHarbortouch

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Harbortouch
is sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products
and servicesHarbortouch values each merchant it serves, realizing that
exceptional customer service is just as important as competitive pricing and
innovative productsWe take the loss of a customer’s
business very seriously,
and if given the opportunity will do whatever we can to make the merchant a
satisfied Harbortouch customer
Harbortouch
discloses all fees, rates, and charges for its products and services upfront in
its merchant agreementsThe merchant is provided with a monthly billing
statement which summarizes the processing fees charged to the merchant’s
account based on the volume of card transactions accepted by the merchantAll
other fees charged during the month to the merchant’s account are also
disclosed on the statement
The
Quarterly Software Support Fee was disclosed on the POS System Transfer Agreement
that was signed by the merchant.
Harbortouch
did provide notice to the merchants that were affected by the security incident
that was detected on April 10, This merchant was not affected.
Unfortunately,
we cannot terminate the merchant’s POS System Service Agreement without
penaltyHarbortouch provides our merchant customers with POS Systems, at
little to no upfront costThis includes all of the necessary hardware,
software and installation of the equipmentWe then support our merchants by
offering 24/customer and technical supportWe do this strictly in reliance
on a merchant’s commitment to enter into the five year Service AgreementIf a
merchant terminates its commitment prior to the end of the contract, we suffer
substantial financial lossesTherefore, we are extremely vested in the success
and financial viability of our merchants
Harbortouch
is willing to work with the merchant in order to make her a satisfied
Harbortouch customerThe merchant should contact Harbortouch Customer Service
at to discuss what options may be availableIf the merchant wants
to close its Harbortouch Merchant Account it should also contact Customer
Service and request the appropriate account closure documentation
Legal Group
Harbortouch

We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services. Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products. We take the loss of a customer’s
business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customer.On June 26, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules. A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms. The Processing Agreement is for a three (3) year term and automatically renews for successive two (2) year periods, please see the Terms and Conditions Section for detailsThe terms of the applicable early termination fee are explained in Section Dof the Processing Agreement. …an early termination fee (“EARLY TERMINATION FEE”) of two hundred fifty dollars ($250) or thirty five ($35) multiplied by the number of months remaining in the merchant agreement (whichever is greater) per Merchant Identification Number (“MID”). Merchant agrees that this fee is not a penalty, but rather a reasonable estimation of the actual damages Harbortouch would suffer if Harbortouch were to fail the receive the processing business for the then current termMerchant agrees that the EARLY TERMINATION FEE shall also be due to Harbortouch if MERCHANT discontinues submitting SALES for processing during the INITIAL TERM or any RENEWAL TERM of the AGREEMENT…The merchant has another twelve (12) months remaining in the current term and would be charged an ETF of $($x 12mo.). Due to the merchant’s unfortunate closure of his business Harbortouch is willing to terminate the merchant account and reduce the ETF to the minimum amount of $250. All fees and charges are applicable in accordance to the Processing Agreement inclusive of the Terms and Conditions. Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity Legal GroupHarbortouch

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However; because we are in the middle of preparing for our store opening on 8/13/and now having the extra hassle of setting up service with e new POS provider; we need at least days to arrange for shipping the equipment back to the company It has been packed and secured until we can find time to ship it back
Regards,
*** *** Managing Partner

We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s
business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customer. AMerchant Transaction Processing Agreement On April, 24, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/termsThe Processing Agreement is for a three (3) year term as detailed in Sections and of the Terms and Conditions B Point of Sale Service Agreement On April 24, 2014, the merchant entered into a Harbortouch POS System Service Agreement (“Service Agreement”)The Service Agreement governs the terms and conditions whereby Harbortouch agreed to provide your client’s business with a POS system, at little to no upfront cost, based on their commitment to a five (5) year agreement for support service based on a monthly fee and other applicable chargesThe Service Agreement consists of Exhibit A and the Service Agreement’s terms and conditionsA copy of the Service Agreement is attached to this letter. Additionally, on April 19, the merchant entered into an Assignment, Assumption, and Release Agreement between *** ***, LLC (“Old Merchant”) and *** *** (“New Merchant”) The New Merchant agreed to assume the Old Merchant’s rights, title, interests, duties and obligations in, to and under the Service Agreement of the Old Merchant The Assignment, Assumption and Release Agreement is for the remaining term of the POS Service Agreement entered into by the Old Merchant A fully executed copy of the Assignment, Assumption and Release Agreement is attached providing the details of the agreement The New Merchant assumed responsibility of all fees and charges associated with the Old Merchant’s Service Agreement, inclusive of early termination fees. Harbortouch provides our merchant customers with POS Systems, at little to no upfront cost This includes all of the necessary hardware, software and installation of the equipment We then support our merchants by offering 24/customer and technical support We do this strictly in reliance on a merchant’s commitment to enter into the five year Service Agreement If a merchant terminates its commitment prior to the end of the contract, we suffer substantial financial lossesTherefore, we are extremely vested in the success and financial viability of our merchants. Harbortouch requires cancellation requests in writing We will not cancel a merchant’s account with a phone call Harbortouch understands the disruption of cancelling processing services to a merchant can have detrimental consequences to the merchant’s business activities Therefore, Harbortouch’s policy is to have all cancellation notices in writing to verify the request with the authorized party(ies) on the account and to ensure the request is the desire of the merchantOn May 4, the merchant contacted customer service indicating they wanted to cancel their account due to the business cancelling Customer Service responded by providing the merchant with the required cancellation form to the owner for signature and return to Harbortouch Harbortouch never received the required forms signed by the merchant. All fees and charges are valid in accordance with the terms and conditions of the Processing Agreement and the POS Service Agreement. Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity. Legal GroupHarbortouch

Harbortouch reiterates its prior response. The information we have on record is for the primary owner of the Harbortouch merchant account. We received a voided business check at the time the account was set up with the ACH account information which remains the same to the current dateThe Revdex.com filer’s complaint is with the individual who entered into the contract as their agent of the business and not Harbortouch. Legal Group*** *** ***

On March 18, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card
transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules. A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at *** The Processing Agreement is for a three (3) year term and automatically renews for consecutive two (2) year periodsPlease see Section and of the Terms and Conditions for details regarding termination of the agreementHarbortouch requires cancellation requests in writing. We will not cancel a merchant’s account with a phone call. Harbortouch understands the disruption of cancelling processing services to a merchant can have detrimental consequences to the merchant’s business activities. Therefore, Harbortouch’s policy is to have all cancellation notices in writing to verify the request with the authorized party(ies) on the account and to ensure the request is the desire of the merchantHarbortouch did not receive the required cancellation form signed by the merchant until June 3, (see attached). Therefore, the account remained in active status with fees being charged to the merchant accountAfter a detailed review of the merchant account, it has been determined that Harbortouch terminated the merchant account in its database on June 5, without penalty The merchant is required to return the processing terminal VXand the pinpad SP30. I am attaching a shipping label for return of the processing equipment at no additional cost to the merchantAll processing fees and charges incurred by the merchant are valid in accordance with the Processing Agreement inclusive of the Terms and Conditions, together with its addenda, attachments and schedulesAdditionally, Harbortouch has acted in compliance to the regulatory authority of the *** *** *** *** *** *** *** *** Harbortouch maintains a responsibility to all said parties including the merchantNothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity. Legal GroupHarbortouch

The merchant account was closed in our database on 4/14/2017. Any amounts in collection have been written off. The merchant has no further obligation to HarbortouchLegal GroupLighthouse Network LLC, d/b/a Harbortouch PaymentsTell us why here

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services. Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products. We take the loss of a customer’s
business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customerAfter a detailed review of the merchant account, Harbortouch has determined the merchant has been a loyal and valued customer for nine years. Harbortouch will refund the merchant all charges after August 30, as per his request. The merchant will see the refund in his bank account within three to five business days. Additionally, Harbortouch has terminated the merchant account in our database on November 1, 2016. The merchant has no further obligation to HarbortouchLegal Group Harbortouch

We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and servicesHarbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative productsWe take the loss of a customer’s business very
seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customer.First, I would like to clarify that there are two distinct agreements entered into by the merchant.1.Merchant Transaction Processing AgreementOn August, 17, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedulesA copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/termsThe Processing Agreement is for a three (3) year term and automatically renews for consecutive two (2) year terms.2.Point of Sale Service AgreementOn August 20, the merchant entered into a Harbortouch POS System Service Agreement (“Service Agreement”)The Service Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with a POS system, at little to no upfront cost, based on his commitment to a three (3) year agreement for support service based on a monthly fee and other applicable chargesThe Service Agreement consists of Exhibit A and the Service Agreement’s terms and conditionsA copy of the Service Agreement is attached to this letter.Harbortouch provides our merchant customers with state-of-the-art POS Systems, at little to no upfront costThis includes all of the necessary hardware, software and installation of the equipmentWe then support our merchants by offering 24/customer and technical support.We do this strictly in reliance on a merchant’s commitment to enter into the three (3) year Service AgreementIf a merchant terminates its commitment prior to the end of the contract, we suffer substantial financial lossesTherefore, we are extremely vested in the success and financial viability of our merchants.As can be seen by the attached Service Agreement the merchant entered into a contract for the *** POS System with a monthly service fee of $The *** POS System does not offer the enhanced features like the *** POS System with a monthly service fee of $This system has a higher service fee since it offers the more enhanced services (i.eonline ordering)After a detailed review of the *** POS brochure, Harbortouch has determined that there are no statements in this brochure indicating that the *** POS model offers “online ordering” as the merchant indicated in her complaint.Harbortouch discloses all fees, rates, and charges for its products and services upfront in its merchant agreementsThe merchant is provided with a monthly billing statement which summarizes the processing fees charged to the merchant’s account based on the volume of card transactions accepted by the merchantAll other fees charged during the month to the merchant’s account are also disclosed on the statement.The merchant entered into two distinct agreements as detailed aboveThe POS Service Agreement requires the merchant to process credit/debit card transactions exclusively with Harbortouch (see page of the Service Agreement)The Processing Agreement as described above what the merchant is charged fees associated to transactions, service fee(s), minimum fee, and state taxThis is the reason for additional amounts charged on her statements over the $for the POS Service Fee.Harbortouch has issued the following refunds:• Refund for shipping charge issued on September 23, for $25.00;• Refund for shipping charge issued on December 3, for $76.95.Regarding the Independent Sales Organization (ISO), the ISO is an independent contractor and statements made by the ISO cannot be validatedAny verbal agreement is superseded by the written signed agreementThe contractual agreement(s) between the merchant and Harbortouch are the written Agreements signed and dated as referenced above.Harbortouch is willing to work with the merchant to resolve the issues she is experiencing with our products and servicesI encourage the merchant to contact our Account Resolution Manager at *** ext*** to discuss resolving the issues with the service and equipmentHarbortouch values its customers and will do whatever we can to make the merchant a satisfied Harbortouch customer.Legal Group Harbortouch

After a detailed review of the merchant account, Harbortouch will waive the $early termination fee for the merchant. All other charges are valid in accordance to the Merchant Transaction Processing Agreement inclusive of the Terms and Conditions. The merchant account was terminated
in our database on 11/9/2016. The merchant has no further obligation to HarbortouchLegal GroupHarbortouch

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you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
The business is [redacted] located off [redacted] Sacramento, CAYou can contact me directly at ###-###-####
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]