Dear Customer, We are very sorry there was a delay in processing your order after it was originally placed with usBased on our records, your order was expedited as soon as processing was complete and was delivered to you on November 30, We apologize that the matter had not been resolved during your initial contact with us Sincerely, Shoes.com
Dear Customer, We apologize that you experienced some delays in receiving your recent orderWe understand you were looking for a refund in the amount $as you had not received your order by December 23, When looking into our records, delivery was successfully completed by USPS on December 27, as confirmed through a phone call from one of our agents on December 28, Again, we are sorry your order experienced a delay in transit and we appreciate your patience and understanding Sincerely, Shoes.com
Complaint: [redacted] I am rejecting this response because: I received yet another marketing email todayThis just won't stopI can't understand how you have no control of the emails you are sending outI also received a survey from onlineshoes.com, which I did fill out with the feedback to remove me from your mailing listsI just don't know how to stop this.Sincerely, [redacted]
Dear Customer, We are sorry that you were unable to be connected with an agent recentlyWe see that you were able to successfully speak with one of our agents on August 26th and successfully complete your return We would be more than happy to assist with any additional questions Sincerely, [redacted]
Dear Customer, We are very sorry for the delay in processing your request to cancel your orderAccording to our records, we were able to reroute the order back to our warehouse and no payment was collected Again, we apologize that the matter had not been resolved during your initial contact with us Sincerely, Shoes.com
Dear Customer, Thank you for following up with us regarding your refund of $According to our records, the check was couriered to you and delivered on Friday July 1st, at 14:The delivery may have occurred after submitting your prior update to us on July 1st, If you have experienced any additional issues with your refund, please let us know at your earliest convenience Again, we apologize for the delay in receiving your refund, we appreciate your patience and understanding Sincerely, OnlineShoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Dear Customer, The request to suppress your email address was made on 2/17/and that request was completed on 2/20/2016, which is why you received another email from us on 2/18/The suppression request does not always happen immediately, which we should have clarified in our initial response As of today, you should no longer be receiving our emails We hope this information is helpful Sincerely, Shoes.com
Dear Customer, We are very sorry for the delay in processing the cancellation request for your orderAccording to our records, a full refund for the amount of $was processed on February 19, Again, we apologize that the matter had not been resolved during your initial contact with us Sincerely, Shoes.com
Dear customer, We are very sorry for the delay in completing the return process for your orderWe have issued a refund by check for the amount of $on June 17th, and have sent it via expedited mailThe check should be delivered to the address listed in your order within 1-business days Again, we deeply apologize for any inconvenience and we thank you for your patience Sincerely, shoes.com
Dear Customer, We sincerely apologize for the difficulty you've had in attempting to reach usUpon review of your order it appears an error occurred which prevented your credit of $from being processed to your credit cardWe are sorry for the delay and want you to know that we've processed a credit in the amount of $back to the credit card used to place the original orderYou should see this credit post within the next 1-business days depending on your issuing bank Again, we are very sorry for the delay and hope to have the opportunity to serve you again in the future Sincerely, Shoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Dear Customer, Thank you for your patience while we investigated your refundWe are sorry this refund was not completely successfully Based on our records, a first cheque was sent to you on July 13, for the amount of $Although this cheque was delivered, our Customer Service department received notification that the address was incorrect and a stop was issued on this chequeDue to this stop, your bank was unable to cash in this cheque A second cheque was sent to you on August 18, for the amount of $We do not have confirmation that it was delivered, however we see that this cheque was not deposited at your bank We have attempted to contact you by phone and email on Thursday October and on Monday October but we were unable to connect directly We have solutions for youWe can either remove the stop on the cheque you received for it to be successfully deposited at your bank or we can cancel all current cheques and send you a new cheque We look forward to finding the best resolution for you Again, we apologize for any frustration and inconvenience this has caused you Sincerely, Shoes.com
Dear Customer, We deeply apologize that we did not resolve this matter sooner for youWe see that a refund has been issued back to your credit card in the amount of $on 12/31/There was also a separate credit issued for the expedited shipping you were charged in the amount of $on the same day, 12/31/These credits should post back within 3-business days depending on your issuing bankA $gift certificate was also sent to your cloud.com email address on 1/3/ Again we are very sorry for the poor experience you had while shopping with usWe hope this information has been helpful Sincerely, Shoes.com
Dear Customer, We are very sorry for the delay in responding to you regarding your damaged merchandiseWe provided a 30% discount on December 16, and offered a return shipping label for your productWe would be delighted to accept your damaged merchandise for a full return Again, we apologize that the matter had not been resolved during your initial contact with us Sincerely, Shoes.com
Dear Customer, We deeply apologize for the delay in resolving this matter for you sooner and for the difficulty you've had trying to reach usWe have issued a credit to the credit card used to place this order, today, in the amount of $ You should see this credit post within the next 1-business days, depending on your issuing bankWe hope this information has been helpful to you Sincerely, Shoes.com
Dear Customer, We are very sorry that you have continued to receive our emails even after you've attempted to unsubscribeWe've reached out to our Marketing Department and asked that they suppress your email address so you no longer receive emails going forwardIf you decide to order with us again, please note that at checkout "sign up for our email" is auto-checked so please make sure to uncheck that box prior to completing your order Again, we apologize for the frustration caused and we hope this information has been helpful to you Sincerely, Shoes.com
Dear Customer, We are very sorry for the miscommunication regarding the payment of your order. According to our records, a full refund for the amount of $69.04 was issued to your original method of payment on January 5, 2016. There was a delay in... communicating your prompt return to our payment processor, Klarna which resulted in sending out the erroneous missing payment email. We will be removing any late fee from your account and refunding the $5.95 shipping fee. Again, we apologize that the matter had not been resolved during your initial contact with us. Sincerely, Shoes.com
Dear Customer, Thank you for your patience while we complete the necessary steps to finalize your return for the full amount of $Once returned merchandise has been received at our warehouse, it may take up to business days to issue the refund onto your original method of payment We apologize for any delay in processing your return Sincerely, Shoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Dear Customer, We are very sorry there was a delay in processing your order after it was originally placed with usBased on our records, your order was expedited as soon as processing was complete and was delivered to you on November 30, We apologize that the matter had not been resolved during your initial contact with us Sincerely, Shoes.com
Dear Customer, We apologize that you experienced some delays in receiving your recent orderWe understand you were looking for a refund in the amount $as you had not received your order by December 23, When looking into our records, delivery was successfully completed by USPS on December 27, as confirmed through a phone call from one of our agents on December 28, Again, we are sorry your order experienced a delay in transit and we appreciate your patience and understanding Sincerely, Shoes.com
Complaint: [redacted] I am rejecting this response because: I received yet another marketing email todayThis just won't stopI can't understand how you have no control of the emails you are sending outI also received a survey from onlineshoes.com, which I did fill out with the feedback to remove me from your mailing listsI just don't know how to stop this.Sincerely, [redacted]
Dear Customer, We are sorry that you were unable to be connected with an agent recentlyWe see that you were able to successfully speak with one of our agents on August 26th and successfully complete your return We would be more than happy to assist with any additional questions Sincerely, [redacted]
Dear Customer, We are very sorry for the delay in processing your request to cancel your orderAccording to our records, we were able to reroute the order back to our warehouse and no payment was collected Again, we apologize that the matter had not been resolved during your initial contact with us Sincerely, Shoes.com
Dear Customer, Thank you for following up with us regarding your refund of $According to our records, the check was couriered to you and delivered on Friday July 1st, at 14:The delivery may have occurred after submitting your prior update to us on July 1st, If you have experienced any additional issues with your refund, please let us know at your earliest convenience Again, we apologize for the delay in receiving your refund, we appreciate your patience and understanding Sincerely, OnlineShoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Dear Customer, The request to suppress your email address was made on 2/17/and that request was completed on 2/20/2016, which is why you received another email from us on 2/18/The suppression request does not always happen immediately, which we should have clarified in our initial response As of today, you should no longer be receiving our emails We hope this information is helpful Sincerely, Shoes.com
Dear Customer, We are very sorry for the delay in processing the cancellation request for your orderAccording to our records, a full refund for the amount of $was processed on February 19, Again, we apologize that the matter had not been resolved during your initial contact with us Sincerely, Shoes.com
Dear customer, We are very sorry for the delay in completing the return process for your orderWe have issued a refund by check for the amount of $on June 17th, and have sent it via expedited mailThe check should be delivered to the address listed in your order within 1-business days Again, we deeply apologize for any inconvenience and we thank you for your patience Sincerely, shoes.com
Dear Customer, We sincerely apologize for the difficulty you've had in attempting to reach usUpon review of your order it appears an error occurred which prevented your credit of $from being processed to your credit cardWe are sorry for the delay and want you to know that we've processed a credit in the amount of $back to the credit card used to place the original orderYou should see this credit post within the next 1-business days depending on your issuing bank Again, we are very sorry for the delay and hope to have the opportunity to serve you again in the future Sincerely, Shoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Dear Customer, Thank you for your patience while we investigated your refundWe are sorry this refund was not completely successfully Based on our records, a first cheque was sent to you on July 13, for the amount of $Although this cheque was delivered, our Customer Service department received notification that the address was incorrect and a stop was issued on this chequeDue to this stop, your bank was unable to cash in this cheque A second cheque was sent to you on August 18, for the amount of $We do not have confirmation that it was delivered, however we see that this cheque was not deposited at your bank We have attempted to contact you by phone and email on Thursday October and on Monday October but we were unable to connect directly We have solutions for youWe can either remove the stop on the cheque you received for it to be successfully deposited at your bank or we can cancel all current cheques and send you a new cheque We look forward to finding the best resolution for you Again, we apologize for any frustration and inconvenience this has caused you Sincerely, Shoes.com
Dear Customer, We deeply apologize that we did not resolve this matter sooner for youWe see that a refund has been issued back to your credit card in the amount of $on 12/31/There was also a separate credit issued for the expedited shipping you were charged in the amount of $on the same day, 12/31/These credits should post back within 3-business days depending on your issuing bankA $gift certificate was also sent to your cloud.com email address on 1/3/ Again we are very sorry for the poor experience you had while shopping with usWe hope this information has been helpful Sincerely, Shoes.com
Dear Customer, We are very sorry for the delay in responding to you regarding your damaged merchandiseWe provided a 30% discount on December 16, and offered a return shipping label for your productWe would be delighted to accept your damaged merchandise for a full return Again, we apologize that the matter had not been resolved during your initial contact with us Sincerely, Shoes.com
Dear Customer, We deeply apologize for the delay in resolving this matter for you sooner and for the difficulty you've had trying to reach usWe have issued a credit to the credit card used to place this order, today, in the amount of $ You should see this credit post within the next 1-business days, depending on your issuing bankWe hope this information has been helpful to you Sincerely, Shoes.com
Dear Customer, We are very sorry that you have continued to receive our emails even after you've attempted to unsubscribeWe've reached out to our Marketing Department and asked that they suppress your email address so you no longer receive emails going forwardIf you decide to order with us again, please note that at checkout "sign up for our email" is auto-checked so please make sure to uncheck that box prior to completing your order Again, we apologize for the frustration caused and we hope this information has been helpful to you Sincerely, Shoes.com
Dear Customer, We are very sorry for the miscommunication regarding the payment of your order. According to our records, a full refund for the amount of $69.04 was issued to your original method of payment on January 5, 2016. There was a delay in... communicating your prompt return to our payment processor, Klarna which resulted in sending out the erroneous missing payment email. We will be removing any late fee from your account and refunding the $5.95 shipping fee. Again, we apologize that the matter had not been resolved during your initial contact with us. Sincerely, Shoes.com
Dear Customer, Thank you for your patience while we complete the necessary steps to finalize your return for the full amount of $Once returned merchandise has been received at our warehouse, it may take up to business days to issue the refund onto your original method of payment We apologize for any delay in processing your return Sincerely, Shoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]