Shoes.com

Thank customer again for her patronage. We will be crediting back $10.00 for the express shipping charge. Customer can expect to see this credit posted on her method of payment in the next 3-5 business days.

We apologize for any inconvenience experienced. I have checked and cannot locate an account set up for the e-mail address provided. Therefore, there is nothing to delete. I will have the customers e-mail address unsubscribed so that no more unwanted e-mails are received from our company.

We issued a refund for this order on 12/21/17 to the customers [redacted] account. Customer should contact [redacted] if this refund has not been received as of yet.

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
This is a simple lack of a response by the business and says essentially nothing.  Sure that info is listed.  But in a manner that is deceptive.
Regards,
[redacted]

We would like to thank this customer for shopping with us and apologize for any confusion.  We have already credited back the customer the full amount of the order totaling   $54.95.  Again we are sorry for the misunderstanding and look forward to working with the customer in the...

future.

We would like to thank this customer for shopping with us and apologized for the delay in crediting them back for their return item.  We have reviewed the customers order and they were credited back on 12/22/16 for the total $79.00.  Again we do apologize for the delay as our warehouse was...

extremely busy with the holiday season and did fall behind.  This customer should see the credit back to their original payment method however if they do not we ask the contact our customer service department so we can review further.

We apologize for this customers credit being delayed.  We have credited the customer back the $96.71.  We ask they allow 2-10 days for it to show up on there credit card statement.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The business (ShoeBuy) wrote back,...

but completely missed the mark on what I was returning.  I originally ordered three pairs of shoes.  I already sent back one pair, and when I got the second and third the second pair was too small.  Those are the ones I want to return and not exchange.  If they had answered the phone originally so I could explain the situation, they would have HIT the mark in returning the second pair.Instead they are writing regarding the first pair sent back.  I want them to acknowledge that this is the second pair being returned for the proper credit back to my credit card and that I DO NOT WANT an exchange at all. 
Regards,
[redacted]

We would like to thank this customer for shopping with us and apologize for this frustrating experience.  We are unfortunately unable to accept the shoes back, they are not sold as waterproof shoes so any damage to them from getting wet would not be considered a defect of the shoe....

 All items must be returned in new condition per our policy which can be found at [redacted]

We thank the customer for getting back to us.   Unfortunately that credit # does not help us resolve this. We still need a valid tracking number. If the customer has the receipt from [redacted] or [redacted] from when she mailed the shoes back, that would be helpful. Please provide a copy of that receipt or picture of the receipt that clearly shows that tracking number so that we can look into this.

We apologize to the customer for any inconvenience. In situations like these, we have to let [redacted] investigate what happens to the missing packages that they delivered. These investigations can take 8-10 business days to conclude. We will e-mail the customer once the investigation has conclude. We...

apologize again for any inconvenience.

Each of Ms. [redacted]’s orders were for a total of $58.95. Unfortunately, I erred in typing the correct amount in my last response to the complaint. I have attached a screen shot of the charges and refunds for your and reference. Please let me know if there is anything else I can provide you with.

I have requested to have to the manager get back in touch with the customer sometime today regarding this issue.

Our previous response still stands on this issue.

We are not sure where [redacted]'s return policy would be located, however, we can supply this link to ShoeBuy's policy [redacted] .  Within our policy it clearly states in bold minus a $6.95 restocking fee per item. Again we apologize for any inconvenience this may cause and would help the customer find new items to try.

We would like to thank this customer for shopping with us and apologize for this frustrating experience of expecting to receive an item in a certain color and actually receiving the item in a different color.  We have requested to credit the customer back the $6.95 restocking fee and ask they...

allow 2-3 days for this request to be processed.  The credit can take up to 10 business days to show up on their original bank statement.Again we would like to apologize to the customer and hope to work with them again in the future.

We would like to thank this customer for shipping with us and we do apologize for any incorrect information that was given to this customer.  We always try to make sure the information we have on our website or give a customer via phone or email is correct, however sometimes an error does...

occur.  It sounds as if this happened to this customers order.  We have received the shoes back and did a full credit back to the customer in the amount of $44.99 on 9/19/16. Again we are very sorry for any incorrect information and look forward to working with this customer in the future.

We apologize for any confusion the customer had with expedited shipping.  The order was placed on Saturday 4/29/17 and we do not process or ship orders over the weekend.  This customers order was processed and shipped out on Tuesday 5/2/2017 which was only 1 business day processing time...

and was shipped 2 Day Air and delivered to the customer on 5/4/207.  Since this time frame was within our policy we are unable to credit the customer back.  Our policy can be found at [redacted] .

We are sorry for the experience this customer had with us.  When an item is returned for an exchange we will credit the customer back and then place a new order for the exchange item.  It looks like the exchange order did not go though due to a technical or human error and left a pre...

authorization on the customers card.  Once the customer contacted us we removed the hold from her card.  We have also credited the customer back in full for there original order.  This was done on 4/20/17 in the amount of $34.97.  Again we are very sorry for any delays in this customer being credited back.