Shoes.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I also will decide to keep the boots so no need to send a return label. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]

We are very sorry for this unusual circumstance.   These orders were all for the [redacted] Ansley which was experiencing a product issue that day. An error on our website showed the item to be listed with incorrect information and many orders had to be cancelled that day.   This customer...

should have received an automatic email at the time of cancellation and we apologize if the customer did not receive that.  We have checked our system and we have no record of receiving any calls or emails from this customer. We would like to assure the customer that we never intentionally ignore our customers and would have responded to his inquiry had we received it.   Again, we would like to reassure the customer that he does not need to do anything differently to place orders in the future and that this was an extremely rare case.   This item is still available on our website and we invite him to replace his order with the correct information.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
We will have to agree to disagree. Clearly Shoebuy is not understanding, or just not caring, that my specific order is unique in the fact that I just placed it recently after they changed their return policy. Their old free return shipping return policy had been in affect for many years with no changes until just recently. I have been a long-time customer of Shoebuy and was never notified of their recent change to the return policy. I feel my request to return this order without the restocking fee charges was very fair and reasonable. They have taken a clear position not to do any exceptions here and will charge the the restocking fees. I will continue this complaint as unresolved and will document the dis-satisfaction with the Revdex.com. I will also be filing additional complaints with the appropriate agencies for what I feel is deceptive businesses practices. Regards,
[redacted]

We sincerely apologize for any inconvenience the customer has experienced with this order. At this time, the [redacted] tracking number that we have for the order confirms delivery to the freight forwarder at:   [redacted]...

[redacted]
  The [redacted] tracking number is [redacted] and the delivery states:   Delivered On: Wednesday,  12/02/2015 at 6:55 P.M. Left At: Dock Signed By: [redacted] Unfortunately we are not able to investigate this any further. They customer has claimed that [redacted] has confirmed the package was lost as so we recommend continuing to pursue that through [redacted] as there is nothing more we can do on our end.

We are committed to providing our customers with a hassle free shopping experience, and we are sorry to hear of this experience. Mr. and Mrs. [redacted] were assisted by one of the supervisors of the customer service department yesterday evening. No ShoeFan account had ever been set up with this...

email address. After Mrs. [redacted] signs up for a ShoeFan Rewards account we will be happy to add the points from her orders to this account. Additionally the $6.57 price match refund they discussed was issued today.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[The business states they do not have record of our conversations.  The original order was placed by phone on December 7th 2015.  I called from my home phone number [redacted].  The approximate date that I tried to initiate the return/exchange was December 29th, 2015.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I asked Shoebuy for an exemption to their policy for two major reasons:My health - I  have been dealing with bladder cancer, hydronephrorsis, and an operation on my ureters,  which caused the loss in function of one kidney and the reduction of function in my second kidney, followed by a medical condition (chronic pyloric valve swelling) causing the inability to hold down food.  I was extremely ill and had an intense loss of energy. I left the house for 1 of two reasons - hospital or doctors’ visit. I could not drive.I was told by Shoebuy that I had to wait for all items to come in before I could ship things back. My extremely weakening state did not allow me to deal with the entire orders returns by the time the additional pairs of shoes arrived. I may have been able to return a portion of the shoes if they would have allowed for me to ship the shoes back in a piece meal fashion  I did pack shoes for return in boxes that they came in.Due to the extreme nature of my circumstances, I am requesting a waiver of the 2 month normal return policy. 
Regards,
[redacted]

We would like to thank this customer for shopping with us and apologize for the delay in receiving the second item on their order.  Per [redacted] tracking # this item was delivered on Monday March 13, 2017 at 11:30 AM and was left at front door.  Again we are very sorry for the delay and hope to...

work with this customer again in the future.

Please apologize to customer for any confusion and poor service received. Customer placed her order at 4:05PM EST on Friday, 9/8/17, which was past the cut off time for same day shipping. The order has processed and will be shipping today by UPS next day air for delivery tomorrow, 9/12/17. The UPS...

tracking number for the shipment is [redacted]. Please allow 24 hours for the tracking information to update on the [redacted] website. There was also a weekend in between processing and we do not process orders on Saturdays, Sundays, and holidays.

We apologize to the customer for any inconvenience experienced. We will be refunding this order in lieu of the tracer outcome with [redacted]. They tried to contact the customer but were never able to speak with him regarding the lost package. Customer can expect refund to be posted on his Paypal account...

in the next 3-5 business days.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 You sent me 2 labels with the same order # on them.  I still need a return label with order # [redacted] on it for the second pair of shoes to return them.  
Regards,
[redacted]

We would like to thank this customer for shopping with us and apologize they received the incorrect item.  Order [redacted] was credited back to the customer on 5/25/2017 in the amount of $69.97.  If the customer does not see this on their statement yet we ask they please allow up to 10...

business days for the credit to post.  Order [redacted] per [redacted] one item was delivered on 5/31/2017 and the second item is expected to be delivered on 6/2/2017.

We would like to thank the customer for their business and we can certainly appreciate that this is a frustrating experience for them as they do not wish to keep the sandals.  We have reviewed the customer’s order and included pictures which show the sandals have been worn.  In the...

pictures there are scuff marks and dirt on the soles.  The other picture shoes the tops are dirty and signs of them being worn.  We would be unable to resell them as new to another customer and so they are indeed ineligible for return per our policy which can be found at http://www.shoebuy.com/info/returns. We have also sent all pictures to the customers email address provided on the order.  We understand this was not the resolution the customer was seeking.  However, our decision to not accept the return was made carefully and in accordance with our policies which we must adhere to.  We want to be sure that this customer and all fellow customers have the best possible shopping experience and that we delight all with every purchase, and our policies have been structured to help ensure this is the case.

We would like to thank this customer for shopping with us and apologize for this confusing situations.  The label the customer is seeing was put on by the manufacture of this item in response to California's Proposition 65.  Per the cancer association website Proposition 65 are labels...

warning that a product contains compounds that may cause cancer, birth defects, or reproductive harm are now required on many household items sold in California. But people all over the country see them because many companies put the labels on all items that contain these compounds, even if they’re to be sold in other states. The warning labels can be found on many kinds of products, such as electrical wires, jewelry, padlocks, dishes, flashlights, and pesticides, to name just a few  The customer can do an online search of Proposition 65 for further information.We have already credited the customer back in full and told the customer she could keep the item.  We also have offered the customer 30% off her next order.  Again we are sorry and want the customer to know we in no way are trying to mislead customers.

We would like to thank this customer for shopping with us and apologize we are not able to accept the boots back.  Our policy states shoes must be in new condition to be accepted back, this policy can be found at [redacted].When an item is not accepted back our...

warehouse takes multiple pictures of the item to document the reason the item was not accepted.  This customers item was not accepted back due to dirt on the soles and dirt and scratches on the boots.  We have attached two of these pictures to this reply and will supply more if needed.  Again we are sorry we could not accept the item back however as you can see in the pictures these boots are no longer in new condition.

I am puzzled as to why a big company like yours would want to take this stand with me given that it's only about 7 dollars for you which will completely lose me as a customer.I will add my comments to the Revdex.com website about shoebuy

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The customer service representative specifically told me when I called in to inquire about the "Restocking Fee" that she saw the email request to cancel but the order was processed anyway.  I HAVE NO REASON TO LIE!!!!   It is a blatant "Bait & Switch,"  a rip off and meant to overcharge the consumer for an imaginary service.  How much do you need to pay someone to put a box of shoes, WHEN THE BOX WAS NEVER EVEN OPENED, back on the shelf?   Shoebuy should not be allowed to do business in Connecticut!  I want a full refund of the scam "restocking fee."   If necessary, I will take this to the next level - Connecticut Department of Consumer Protection.  I am attorney and I know what my rights are.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[Now comes another excuse as to why they can't ship the product and making the customer wait longer. Due to their incompetence as a company to satisfy the consumer they can CANCEL the order and refund my money. I'll check my bank account later today and if it hasn't been returned I will have my bank take the funds back. I will also, let everyone I know to never do business with this company due to lack of customer service and not fulfilling a ordinary purchase. It has been a week now where I should of had the product to make my girlfriend happy but look like a jerk. Now I have to go find the shoes else where and wait longer. Thank you so much for not helping.]
Regards,
[redacted]

We would like to thank this
customer for shopping with us and we appreciate their feedback about the return
policy.  We would like to assure this customer that no where on our website does it say "free returns". Our policy now focuses on free
exchanges because we’re certain we can find the...

right match for our customers –
whether that’s a different size, color or completely different item altogether.On July 16th, 2015 our site was updated to show the new
policy to make sure customers would know in advance. Our homepage says “free
shipping + free exchanges” and the entire policy was announced and listed under
the Returns section of our Help page. As we
understand that for some customers, this option might not be a fit for them,
we’ve also worked to make returns as easy as possible – though if no item is
being exchanged then there would be restocking fee. In accordance with our guidelines we are unable to waive
any restocking fees. We understand that this customer is disappointed
with our policy, and we do sincerely apologize for any inconvenience this may
cause. Should they opt to exchange, we’re happy to help them find new styles or
items to try.