Shop & Save

Horrible Customer Service
It is extremely rare for me to ever write a review on any business Matter of fact, I have never written a review on any business, however, find it necessary in this instance I visited Shop n Save today and had the displeasure of meeting *** I enter ***'s line and she never spoke or even acknowledge me I, the paying customer, had to speak first...and was ignored So, I stared at her and decided to speak to her again and she grunted "fine" No smile, no greeting just a look of discontentment and irritation from *** After scanning my fruit, she never told me the total..she did not even have the common courtesy to hand me my fruitSo if the management look at the cameras, they will see that I had to literally reach over the counter to get the item I paid forI just don't get how such people are employed in guest facing rolesAnd why management would put such a rude soul on the front lineI sincerely regret purchasing anything from this shoo n save and honestly wish I would have just walked out People should be acknowledged when they are good at their job and people should be acknowledged when they're not..*** is not and is the sole reason I will never spend my money at this location And I reckon, *** and deterred many other customers from shopping at this location as wellShame on you ***I did leave a customer comment card at customer service but doubt that proper management will ever see it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good Evening,We have received this complaint and are addressing it. The customer stated he would like 20.75 as compensation for his hard and bad hot dogs. We are going to issue $25 in Supervalu/Shop N Save gift cards to the address listed to cover the amount paid. This customer did not contact us...

prior to us receiving your notice. Thank you for your notification. Thank you,[redacted]Shop N Save Corporate Customer Care

Good Afternoon Mr [redacted],We have several notes on your case where the store has stated they have generated a claim for the incident and to reach out to [redacted] at [redacted]. This is our Insurance adjuster and they would be the best ones to reach out regarding your illness after drinking the [redacted] Product. If you are trying to locate more information regarding the production of the product or information as to how this happened or what went on in their plant you will want to reach directly out to the makers of the product. I was able to locate the [redacted] Headquarters phone number as [redacted]. From here I would recommend contacting [redacted] so we can address your illness though.Thank you,[redacted].Shop N Save Corporate Customer Care

Complaint: [redacted]
I am rejecting this response because:
They are saying that they have turned the complaint over to the insurance company but the insurance company is not doing anything either. They are giving us the run around. They will not return the numerous phone calls we have made. We are not happy with this and it is unacceptable.
Sincerely,
[redacted]

Good Evening,We have received the complaint from the customer and will route a case to the store director for follow up and resolution with the customer. I will send another response once we have the chance to communicate with the store's director. Thank you,[redacted].Corporate Customer Care

Shop & Save [redacted] Saint Louis MO 63122   December 28, 2016   Revdex.com Serving E. Missouri & Illinois211 N. Broadway, Suite 2060 St. Louis, MO 63102  Re: [redacted]       Thank you for contacting Shop N Save...

Customer Care. We have received your letter regarding Ms. [redacted]’s complaint about the cake and the customer service she received from the store.  After reviewing the customer’s complaint, we sent this to the Customer Service Manager [redacted]. He promptly called the customer and apologized for the treatment she received and assured her that this matter would be discussed with the parties that were involved. He offered her a $20 gift card for the troubles and she was satisfied with this offer. If we can provide any information or be of service to you in the future, please feel free to contact us by email at [redacted]@Supervalu.com or by phone at [redacted].  Sincerely,  [redacted]Customer Interaction Center

Shop N Save Address: [redacted], Florissant, MO 63031 open from 6am to 1amTell us why here...