Shopping Cart Elite

Revdex.com: At this time, I have not been contacted by Shopping Cart Elite regarding complaint ID [redacted] In addition I would like to add details and proof outlined of my complaint against Shopping Cart Elite, but I am only allowed to attach files here, and I have more files than this is allowed I have them organized into separate folders and would like to be able to send you a zip file of all folders,how can I do this please?.....I can send you these via [redacted] if this is appropriate Sincerely, [redacted]

We sell wallpaper and fabricMy only apprehension before using Shopping Cart Elite was I thought the system was not user friendly at first glanceI decided to give it a try and my issues with its user friendliness improvedIt actually has a lot of great features and thathe Shopping FeedsThe Support Desk, Custom Quotes, Design, and Batch Update I also really likeThe migration was stressful but I'm happy with the resultsIt has the most potential for growth compared to other shopping cartsAlso, Ibeen really happy with The SCE staff." [redacted] - [redacted]

[redacted] Re: CASE # [redacted] To whom it may concern: I am disputing this letterWe have changed our practices on how we accept affiliates and we are speaking to each one to make sure they understand that soliciting people on behalf of Shopping Cart Elite is restrictedAt this time we have removed [redacted] from the mailing list from all of our affiliates by announcing to them to remove himThe two that replied that they have we banned their affiliate account Thank you, Shopping Cart Elite

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Shopping cart elite informed me by email that they are offering me a partial refund of $1,I advised them that I would not accept a refund that is less then $2,Thank You, In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

"We sell wallpaper and fabricMy only apprehension before using Shopping Cart Elite was I thought the system was not user friendly at first glanceI decided to give it a try and my issues with its user friendliness improvedIt actually has a lot of great features and thathe Shopping FeedsThe Support Desk, Custom Quotes, Design, and Batch Update I also really likeThe migration was stressful but I'm happy with the resultsIt has the most potential for growth compared to other shopping cartsAlso, Ibeen really happy with The SCE staff." [redacted] - [redacted]

I am disputing this letter. We have changed our practices on how we accept affiliates and we are speaking to each one to make sure they understand that soliciting people on behalf of Shopping Cart Elite is restricted. At this time, we have removed [redacted] from the mailing list from all of... our affiliates by announcing to them to remove him. The two that replied that they have we banned their affiliate account. Thank you Shopping Cart Elite

WE APOLOGIZE FOR THE INCONVENIENCE Ever since we introduced our affiliate program we periodically get a complaint that someone received an unsolicited email that is linking to our website and it looks like we are the ones who are sending that emailUnfortunately it is difficult to stop some of these affiliates because as they sign up to the affiliate program we do not know what they will do or how they will promote us One way we can stop them from continuing is by seeing the affiliate id on the link that was emailed to you and turn off their accountTherefore we ask you to provide the information below and we will make sure we can turn off the affiliates account You can go to this link and fill out the information: [redacted]

Revdex.com: At this time, I have not been contacted by Shopping Cart Elite regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

"My name is *** *** and I am the *** of *** *** ***We are a snowplow equipment and parts distributor along with truck equipmentWe have a few websites that we are doing with SCE: ***, ***, and ***There a lot of features we like with SCEA few that come to mind is that they offer a complete solutionSCE has so many features and they setup everything for you to succeed like adding your data to your websites in the correct wayFrom the SEO, to the Marketing Info that you can use to really see what your customers are doing on your websiteWe also like the support we get and help in how we want to utilize SCEWe had a very good experience starting with SCEWe had to migrate over years of data from a couple of different systemsWe had to clean up our data before we imported it into SCESCE was very good with helping us with this process and offered us a hanway of doing it because that was what fit our situation bestThey also did a lot of it for us when our data was readySCE is a very flexible system that will let you do a lot yourself or they can do a lot for you if you provide them with the dataOne of the websites have generated a great increase in the products that we have on that websiteOur old website generates a figure number a month and we expect it to increase around 30-40% once we launch that website with SCE and also it will be integrated with Scout Inventory System that SCE helped us withMy point is it is a large complete overhaul of our overall systemAlthough we are in the beginning phase of working with SCE they have showed us that they are committed to building a relationship and helping us with what we need to grow our businessI think that anyone that is in business knows that building a successful website takes a company that is willing to listen to what we need as we know our customers bestSCE lets you do this and will work with you and your staff to get the end result you need to be successfulOne other thing is that I really have appreciated how Igor Soshkin, the CEO of SCE, has personally worked with us to help with what we needed for our businessIt shows that SCE is about the long-term relationship and cares about what we are trying to do."
***.*** - ***.*** - ***.*** - *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I just received another spam email this morning from "Gaby" pushing shopping cart eliteThis is not resolved at all! They are still pushing shopping cart eliteReality is that no matter what I do to block the email, a new email address is created and sent to me a day laterThis is unacceptable and illegal.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** *** *** *** ***
** *** ***
*** *** ** *** Re: CASE # *** To whom it may concern: I am disputing this letterThe customer’s name is *** *** who resides outside of the USThe customer signed up for website development service to be done for ***As per the agreement, the customer agreed to pay a monthly fee of $for months and then $after that all payments to be billed at quarterly intervalsThe customer was a client of ours for monthsThe customer claims that nothing worked on his website however he continued to use the service for almost yearsIf the customer wanted to cancel he was free to do so at any point of the agreementWe believe the clients business just failed and he is trying to get his money backTo settle the matter we offered the client a refund of $600, and he agreedWe have settled with the client for a $refund and both decided to go our separate waysI will include the refund agreement along with the actual agreement with this letter Thank you, Shopping Cart Elite
Update to Case # ***
Attached please find the refund agreement the customer signed

We have reconfirmed with all the affiliates and *** *** *** should not be receiving anything more emailsWe have spoken to each one and double checked that soliciting people on behalf of Shopping Cart Elite is restrictedWe have banned the affiliate accounts that were emailing ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business is only attempting to react to violations on a case by case basis AFTER they occurThey haven't proposed doing anything to PREVENT those violations from occurring, such as restructuring their affiliate program or even discontinuing it if they aren't capable of managing it properlyMany thousands of businesses have affiliate programs and do not have these problems, so it obviously can be doneFrom the large number of complaints posted online, it is clear their affiliate program needs to be restructured to implement better screening and complianceFor example, currently they don't even check to make sure that affiliate spam email have a working "unsubscribe" link as required by the CAN-SPAM Act of They didn't even have a working unsubscribe link on their own website at the time of my complaint, which was the last time I checked
Simply removing one affiliate only AFTER there has been a complaint does virtually nothing to fix the problemThere will always be a new affiliate spammer (or the same one just removed will come back under a different name) to take their place until the affiliate program is restructured to prevent spammingIt is clear from the large number of complaints in online forums that spamming from this business has been both substantial and ongoing for a long period of timeAnd yet the business is proposing to do nothing more than what it has claimed to have been doing during all this time, that being to remove an affiliate AFTER receiving complaintsThat approach obviously hasn't worked yet as complaints have continued for years, so what reasonable person would think that is an acceptable solution moving forward?
The business also still seems to be trying to deny responsibility and pass the blame to their affiliatesAgain, the business authorizes and pays the affiliates to represent them, thus the affiliates are legal representatives of the business, and the business is responsible for any spam the affiliates send the same as they would be if the business had sent it directly itself
I have filed complaints with the NY Attorney General's office and the FTC asking that they prosecute the business for violation of the CAN-SPAM Act of This type of business is exactly what that act was written forNot only do they spam to the point of multiple emails per day, and not have working unsubscribe links as required by law, but they make slight daily changes as an obviously very deliberate attempt to circumvent any attempted filtering by the recipientIt is also clear from the businesses response here that they have no desire to fix the problemThey are only wanting to make a token after-the-fact effort to try to please a few of the most vocal complainers, and have proposed nothing to that would actually fix the problem
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Shopping Cart Elite regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I Have agreed to accept a partial refund of $2100
Sincerely,
[redacted]

We sell wallpaper and fabric. My only apprehension before using Shopping Cart Elite was I thought the system was not user friendly at first glance. I decided to give it a try and my issues with its user friendliness improved. It actually has a lot of great features and thathe Shopping Feeds. The Support Desk, Custom Quotes, Design, and Batch Update I also really like. The migration was stressful but I'm happy with the results. It has the most potential for growth compared to other shopping carts. Also, Ibeen really happy with The SCE staff." [redacted] - [redacted]

Shopping Cart Elite is committed to the full satisfaction of all our clients. We are sorry that the complainant feels that that their issue was not resolved but we would like again to point out that we have already offered the client a refund and he has already accepted said refund.

I am disputing this letter. We have changed our practices on how we accept affiliates and we are speaking to each one to make sure they understand that soliciting people on behalf of Shopping Cart Elite is restricted. At this time, we have removed [redacted] from the mailing list from all of...

our affiliates by announcing to them to remove him. The two that replied that they have we banned their affiliate account.   Thank you Shopping Cart Elite

Shopping Cart Elite and it's employees do their best to provide the best service possible. We are sorry that you have had this experience but we would like to point out that Shopping Cart Elite has already offered the client a refund and that he has already accepted said refund.