Shopping Cart Elite

Client signed the agreed to amount Refund Agreement on 9/**. You will find a screenshot of that attached. he will get back to his card ending [redacted]: $599+599+599+203=$2000 which client has agreed to. We had to do it I 4 transactions because it wouldnt work as one. Client was informed of this. We...

asked the client to allow 3-5 business days to show depending on his bank. Everything from our end has been completed at this time.Please let me know if we can be of further assistance. Igor S[redacted]CEOShopping Cart Elite
[redacted]

[redacted]
[redacted]
[redacted] Re: CASE # [redacted] To whom it may concern: I am disputing this letter. We have changed our practices on how we accept affiliates and we are speaking to each one to make sure they understand that soliciting people on behalf of Shopping Cart Elite is restricted. At this time we have removed [redacted] from the mailing list from all of our affiliates by announcing to them to remove him. The two that replied that they have we banned their affiliate account.   Thank you, Shopping Cart Elite

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Shopping cart elite informed me by email that they are offering me a partial refund of $1,800. I advised them that I would not accept a refund that is less then $2,100. Thank You,
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Shopping Cart Elite regarding complaint ID [redacted].
In addition I would like to add details and proof outlined of my complaint against Shopping Cart Elite, but I am only...

allowed to attach 4 files here, and I have more files than this is allowed.
I have them organized into separate folders and would like to be able to send you a zip file of all folders,how can I do this please?.....I can send you these via [redacted] if this is appropriate.
Sincerely,
[redacted]

WE APOLOGIZE FOR THE INCONVENIENCE
Ever since we introduced our affiliate program we periodically get a complaint that someone received an unsolicited email that is linking to our website and it looks like we are the ones who are sending that email. Unfortunately it is difficult to stop some of...

these affiliates because as they sign up to the affiliate program we do not know what they will do or how they will promote us.
One way we can stop them from continuing is by seeing the affiliate id on the link that was emailed to you and turn off their account. Therefore we ask you to provide the information below and we will make sure we can turn off the affiliates account.
You can go to this link and fill out the information:
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

"We are a builder and contractor supply servicing the construction industry since 1991. Mostly, we were worried about messing with a good thing. We already had a site that had worked well for us. We were most concerned about loosing SEO ranking and possibly upsetting existing customers. We switched the DNS settings and then waited nervously. We then sent out a mass email to our existing customers and used the SCE discount module to offer each a 5% discount off their first purchase. The reaction was excellent! The nerves went away quickly as we saw the site perform well! Since switching 95% of the customer feedback has been great! And according to our SEO company, we are ranking very well for the targeted keywords. The 301 Redirect Module and "Discovery" within SCE was extremely helpful with that. The feature I like best is the Bulk Product Uploads and Changes. I am thrilled with the amount of time it saves me! The marketing apps are also great. We have used SCE to list our products on [redacted] and adding our products to [redacted] Shopping was extremely easy and so far has been very effective. Discounts - The SCE Discount Module is very good. Unlike discounts on most platforms the discounts here can be customized and filtered greatly, ie. by region, weight, product, category and so on. Very useful! Reporting - SCE has a built in reporting system that tracks everything. (Great if you don't trust [redacted] to report on itself) Employee settings - When it comes to the websites I run, I like to control everything! With that being said, we can always use help. With SCE I can set up employees and only give them access to the parts of the site they need to accomplish the task at hand. We did a comparison earlier today. We compared July 2013 online sales ([redacted]) with July 2014 sales (SCE) 32% increase. Along with all the features SCE offers, their support staff and the ability to get in touch with the correct person for any given issue is very effective and much appreciated."
[redacted] - [redacted]

"We sell wallpaper and fabric. My only apprehension before using Shopping Cart Elite was I thought the system was not user friendly at first glance. I decided to give it a try and my issues with its user friendliness improved. It actually has a lot of great features and thathe Shopping Feeds. The Support Desk, Custom Quotes, Design, and Batch Update I also really like. The migration was stressful but I'm happy with the results. It has the most potential for growth compared to other shopping carts. Also, Ibeen really happy with The SCE staff."
[redacted] - [redacted]

"My name is [redacted] and I am the [redacted] of [redacted]. We are a snowplow equipment and parts distributor along with truck equipment. We have a few websites that we are doing with SCE: [redacted], [redacted], and [redacted]. There a lot of features we like with SCE. A few that come to mind is that they offer a complete solution. SCE has so many features and they setup everything for you to succeed like adding your data to your websites in the correct way. From the SEO, to the Marketing Info that you can use to really see what your customers are doing on your website. We also like the support we get and help in how we want to utilize SCE. We had a very good experience starting with SCE. We had to migrate over 30 years of data from a couple of different systems. We had to clean up our data before we imported it into SCE. SCE was very good with helping us with this process and offered us a hands-on way of doing it because that was what fit our situation best. They also did a lot of it for us when our data was ready. SCE is a very flexible system that will let you do a lot yourself or they can do a lot for you if you provide them with the data. One of the websites have generated a great increase in the products that we have on that website. Our old website generates a 6 figure number a month and we expect it to increase around 30-40% once we launch that website with SCE and also it will be integrated with Scout Inventory System that SCE helped us with. My point is it is a large complete overhaul of our overall system. Although we are in the beginning phase of working with SCE they have showed us that they are committed to building a relationship and helping us with what we need to grow our business. I think that anyone that is in business knows that building a successful website takes a company that is willing to listen to what we need as we know our customers best. SCE lets you do this and will work with you and your staff to get the end result you need to be successful. One other thing is that I really have appreciated how Igor Soshkin, the CEO of SCE, has personally worked with us to help with what we needed for our business. It shows that SCE is about the long-term relationship and cares about what we are trying to do."

[redacted].[redacted] - [redacted].[redacted] - [redacted].[redacted] - [redacted]

"We are a builder and contractor supply servicing the construction industry since 1991. Mostly, we were worried about messing with a good thing. We already had a site that had worked well for us. We were most concerned about loosing SEO ranking and possibly upsetting existing customers. We switched the DNS settings and then waited nervously. We then sent out a mass email to our existing customers and used the SCE discount module to offer each a 5% discount off their first purchase. The reaction was excellent! The nerves went away quickly as we saw the site perform well! Since switching 95% of the customer feedback has been great! And according to our SEO company, we are ranking very well for the targeted keywords. The 301 Redirect Module and "Discovery" within SCE was extremely helpful with that. The feature I like best is the Bulk Product Uploads and Changes. I am thrilled with the amount of time it saves me! The marketing apps are also great. We have used SCE to list our products on [redacted] and adding our products to [redacted] Shopping was extremely easy and so far has been very effective. Discounts - The SCE Discount Module is very good. Unlike discounts on most platforms the discounts here can be customized and filtered greatly, ie. by region, weight, product, category and so on. Very useful! Reporting - SCE has a built in reporting system that tracks everything. (Great if you don't trust [redacted] to report on itself) Employee settings - When it comes to the websites I run, I like to control everything! With that being said, we can always use help. With SCE I can set up employees and only give them access to the parts of the site they need to accomplish the task at hand. We did a comparison earlier today. We compared July 2013 online sales ([redacted]) with July 2014 sales (SCE) 32% increase. Along with all the features SCE offers, their support staff and the ability to get in touch with the correct person for any given issue is very effective and much appreciated."

[redacted] - [redacted]

We run a health care system and we didn’t think a shopping cart would be able to do everything that we needed. It was a very big project, and there were lots of things to take into consideration. But now that it’s live it’s great having the piece of mind that the basic functions of our site, which is selling blood tests, can happen effortlessly. We like the simplicity of it. The daily reporting is something that we didn’t have in our previous system. And the transparency is great. SCE is so vast that there are lots of places to grow using SCE. It’s great being able to do the refunds all under one roof. The customer accounts are great to allow us to know exactly what the customer has been doing, and the shopping cart feature that allows us to carry on a sale is great. I think that certain members of the team at SCE are outstanding, and I would like to note a few. Igor goes above and beyond his position and without him we would not have made this system live. I am sure it was very stressful but he was professional and worked closely with me to get us what we needed, and I know that no other shopping cart package would have done that. Ishan is a great member of the support team, and he is always there to assist us. Nate is also great, and has resolved a large issue for us with code and Leo is great. All in all SCE is a great system, and I believe that it will take Personalabs to the next level. There is no other company out there that would have achieved what we needed to

Review: Company is a highly unethical spammer that is violating the "[redacted]", aka the "CAN-SPAM" act. They go to extreme measures to get around filtering (slightly changing sender address, content, different posted link that 301 redirects back to the same main url) on a daily basis although it's obviously coming from the same place. They won't quit multiple daily spams. Often there is no option to unsubscribe (a violation of CAN-SPAM), and responding to "remove me" (if offered) only confirms your email is valid and it keeps coming. I have seen some responses from them to similar complaints about them on review forums in which they attempt to pass the blame to "affiliates", but they control the terms and conditions of their affiliate program, approve affiliate applications, and have the ability to remove affiliates.Desired Settlement: First, start abiding by the CAN-SPAM law. Remove me from email contact, including from any affiliates, remove affiliates that are violating CAN-SPAM while acting as your representative.

Business

Response:

WE APOLOGIZE FOR THE INCONVENIENCE

Ever since we introduced our affiliate program we periodically get a complaint that someone received an unsolicited email that is linking to our website and it looks like we are the ones who are sending that email. Unfortunately it is difficult to stop some of these affiliates because as they sign up to the affiliate program we do not know what they will do or how they will promote us.

One way we can stop them from continuing is by seeing the affiliate id on the link that was emailed to you and turn off their account. Therefore we ask you to provide the information below and we will make sure we can turn off the affiliates account.

You can go to this link and fill out the information:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business is only attempting to react to violations on a case by case basis AFTER they occur. They haven't proposed doing anything to PREVENT those violations from occurring, such as restructuring their affiliate program or even discontinuing it if they aren't capable of managing it properly. Many thousands of businesses have affiliate programs and do not have these problems, so it obviously can be done. From the large number of complaints posted online, it is clear their affiliate program needs to be restructured to implement better screening and compliance. For example, currently they don't even check to make sure that affiliate spam email have a working "unsubscribe" link as required by the CAN-SPAM Act of 2003. They didn't even have a working unsubscribe link on their own website at the time of my complaint, which was the last time I checked.

Simply removing one affiliate only AFTER there has been a complaint does virtually nothing to fix the problem. There will always be a new affiliate spammer (or the same one just removed will come back under a different name) to take their place until the affiliate program is restructured to prevent spamming. It is clear from the large number of complaints in online forums that spamming from this business has been both substantial and ongoing for a long period of time. And yet the business is proposing to do nothing more than what it has claimed to have been doing during all this time, that being to remove an affiliate AFTER receiving complaints. That approach obviously hasn't worked yet as complaints have continued for years, so what reasonable person would think that is an acceptable solution moving forward?

The business also still seems to be trying to deny responsibility and pass the blame to their affiliates. Again, the business authorizes and pays the affiliates to represent them, thus the affiliates are legal representatives of the business, and the business is responsible for any spam the affiliates send the same as they would be if the business had sent it directly itself.

I have filed complaints with the NY Attorney General's office and the FTC asking that they prosecute the business for violation of the CAN-SPAM Act of 2003. This type of business is exactly what that act was written for. Not only do they spam to the point of multiple emails per day, and not have working unsubscribe links as required by law, but they make slight daily changes as an obviously very deliberate attempt to circumvent any attempted filtering by the recipient. It is also clear from the businesses response here that they have no desire to fix the problem. They are only wanting to make a token after-the-fact effort to try to please a few of the most vocal complainers, and have proposed nothing to that would actually fix the problem.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Shopping Cart Elite regarding complaint ID [redacted].

Sincerely,

Business

Response:

[redacted]

[redacted] Re: CASE # [redacted] To whom it may concern: I am disputing this letter. We have changed our practices on how we accept affiliates and we are speaking to each one to make sure they understand that soliciting people on behalf of Shopping Cart Elite is restricted. At this time we have removed [redacted] from the mailing list from all of our affiliates by announcing to them to remove him. The two that replied that they have we banned their affiliate account. Thank you, Shopping Cart Elite

We sell wallpaper and fabric. My only apprehension before using Shopping Cart Elite was I thought the system was not user friendly at first glance. I decided to give it a try and my issues with its user friendliness improved. It actually has a lot of great features and thathe Shopping Feeds. The Support Desk, Custom Quotes, Design, and Batch Update I also really like. The migration was stressful but I'm happy with the results. It has the most potential for growth compared to other shopping carts. Also, Ibeen really happy with The SCE staff." [redacted] - [redacted]

Review: Dear Sir/Madam,

I purchased on [redacted] Decemeber 2012 from Shopping Cart Elite a "Guru Package" (see Attach) with a credit card payment via Echo sign of $95 per month for the first 6 months and $195.95 per month there-after,where in the Shopping Cart Elite agreement I authorised Shopping Cart Elite to charge my credit card for 3 months of service at the amount listed above and again at 3 monthly intevals, until such time that this agreement is either modified or cancelled by me.

In total I paid Shopping Cart Elite $2,520.23 (see attached) for the monthly payments and in addition to this I paid Shopping Cart Elite a further $399 (see Attach)for a seperate piece of software to extract data with a datafeed.

The monthly payments had billing issues/dates of payments and were not as per the contact agreement (see attach).The seperate piece of software that I purchased for $399 was late to be delivered & unusable and was promised a full refund which I never received .(see Attach)

I would like a full refund for all the above payments that I have made payable to Shopping Cart Elite to the sum of $2,919.23

All the products that I purchased as set out in the contract,that I signed for the "Guru Package" are defective and have not performed well from the outset.

Constant software issues & bugs,disfunctional shopping cart that is unusable, a content management system that is unable to add products too, major errors and issues with data feeds, being unable to get to emails frequently,and not being able to log into the content management system.

In all, the products and the contact agreeement that I signed for on the [redacted] December 2012, fails to honour that contact agreement.

Customer service was repeatedly made aware by me, of all related problems and issues with there software via [redacted] messaging (see Attach) and emails.Customer service failed to provide assistance and also failed to respond to phone calls and wriiten requests for assisatance & support,I was made to feel that I was to blame by Shopping Cart Elite and received inapropraite behavior by the management, customer service and the [redacted] of this company.

I have been very patient and understanding when shopping Cart Elite refuses to adddress any of my issues and complaints that their software does not do what was clearly stated and laid out in the contract what I signed had paid for.

I have written asking Shopping Cart Elite twice by official letter (see Attach) for a full refund, and to stop all payments which has been totally ignored both times,and as yet to this day,have had no communication from Shopping Cart Elite and still wait for a full refund.

I am thoroughly disgusted,very very upset and dissapointed with Shopping Cart Elite in the way I have been treated by them,they have caused myself a large amount of stress and worry over the past 18 months, in addtion to the money, my time and effort have been lost.

I particularly chose an American Company, as I was sure of the level of "Customer Service" all American's pride themselves with.Unfortunately for me, I am afraid I was totally wrong in this case and wish to inform you and other potential customers of this company "Shopping Cart Elite",who have a complete disregard for customer service, all their products that are highly marketed that do not function and more importantly a complete disregard of the law.

To sum up this letter, there have been so many problems with this company Shopping Cart Elite, that it has been very diificult to construct and relay my problems to yourselves,unfortunaly the way Shopping Cart Elite correspond (or not respond) via [redacted] messaging with all their customers,makes life very difficult.So today I still have an unfinished website that I cannot use.

I hope that my letter to you is taken very seriously and action taken against this company who represent themselves like this,and my request for a full refund to be given careful consideration.

My wish is,that this does not happen again to any other customer from any other country.

I would appreciate an early reply thanking you.

Yours Sincerely [redacted]Desired Settlement: A refund and signed letter of apology and compensation for all worries, stress and lost time & effort

Consumer

Response:

At this time, I have not been contacted by Shopping Cart Elite regarding complaint ID [redacted].

In addition I would like to add details and proof outlined of my complaint against Shopping Cart Elite, but I am only allowed to attach 4 files here, and I have more files than this is allowed.

I have them organized into separate folders and would like to be able to send you a zip file of all folders,how can I do this please?.....I can send you these via [redacted] if this is appropriate.

Sincerely,

Business

Response:

[redacted]

[redacted] Re: CASE # [redacted] To whom it may concern: I am disputing this letter. The customer’s name is [redacted] who resides outside of the US. The customer signed up for website development service to be done for [redacted]. As per the agreement, the customer agreed to pay a monthly fee of $95.95 for 6 months and then $195.95 after that all payments to be billed at quarterly intervals. The customer was a client of ours for 28 months. The customer claims that nothing worked on his website however he continued to use the service for almost 3 years. If the customer wanted to cancel he was free to do so at any point of the agreement. We believe the clients business just failed and he is trying to get his money back. To settle the matter we offered the client a refund of $600, and he agreed. We have settled with the client for a $600 refund and both decided to go our separate ways. I will include the refund agreement along with the actual agreement with this letter. Thank you, Shopping Cart Elite Update to Case # [redacted]. Attached please find the refund agreement the customer signed.

"We sell wallpaper and fabric. My only apprehension before using Shopping Cart Elite was I thought the system was not user friendly at first glance. I decided to give it a try and my issues with its user friendliness improved. It actually has a lot of great features and thathe Shopping Feeds. The Support Desk, Custom Quotes, Design, and Batch Update I also really like. The migration was stressful but I'm happy with the results. It has the most potential for growth compared to other shopping carts. Also, Ibeen really happy with The SCE staff."

[redacted] - [redacted]