SI Payments

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Our company is an authorized fulfillment center for SIWe clear all our orders through a clearinghouse for agents called [redacted] and [redacted] is recognized with SIWe have sent a tracer on the order and will update the subscription for the correct term that was ordered.Account Number: [redacted] ** [redacted] ***Your free gifts have been set

We show that your subscription was renewed and have been receiving the issues weeklyAlso, we show that you received a free [redacted] t-shirt that was mailed out in Sept 18th, Please let us know what the problem is?Account Number: [redacted] Name: [redacted] ***Address:*** [redacted] *** [redacted] email: [redacted] Date of Last Issue Mailed:05/04/2015Exp:09/05/2017Your [redacted] was mailed on 09/18/

This customer’s order has been verified as fulfilled and the order is completed

Consumer states: I have not received my refund as promised

This customer’s account was researched and an error did happen with the processing of the orderWe have resent the order for service and will update in 1-weeksThe free Ravens NFL team jacket was also mailed and the customer should be receiving the jacket in the next week or two

This subscription order has been corrected and will resume and/or update in the next weeksSubscriber Payment Services has been in business since We clear all of our orders through a clearing house for
agents called *** is authorized with *** *** to clear ordersSubscriber Payment Services and it's divisions are connected with *** an authorized fulfillment service for *** *** and they have been an authorized fulfillment center since If you renewed your subscription and it has been at least weeks and you have not seen an update, please email us with your name and address as it reads on a most recent issue of your *** *** and we will correct your subscription account within 2-weeksOur email address is: *** Sending us an email is the most effective and easiest way to correct most subscription problems such as missed issues, duplicate issues and service delivery problemsIf you have a free gift with your renewal such as a NFL team jacket or t-shirt, please make sure to list the NFL team you requestedThank you for renewing your subscription with us

Subscriber Payment Services has been in business since We clear all of our orders through a
clearing house for agents called *** is authorized with Sports Illustrated to clear ordersSubscriber Payment Services and it's divisions are connected with *** an authorized fulfillment service for Sports Illustrated and they have been an authorized fulfillment center since 1954.We will issue a refund to the customer

Complaint #*** "not resolved"Business indicated receipt of refund within 5-business days beginning 7/29/Refund has not been received as of 8/13/Business has not responded to email sent on 8/11/regarding refundAs initially requested, either my receiving a refund or notification to California State's Attorney office for investigation of business's practice

This customer’s order has been verified as fulfilled and the order is completed.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Our company is an authorized fulfillment center for SI. We clear all our orders through a clearinghouse for agents called [redacted] and [redacted] is recognized with SI. We have sent a tracer on the order and will update the subscription for the correct term that was ordered.Account...

Number:[redacted] 
[redacted]Your free gifts have been set.

Consumer states: I have not received the gift nor am I able to contact them.

Order canceled. Customer has been refunded.

We show that your subscription was renewed and have been receiving the issues weekly. Also, we show that you received a free [redacted] t-shirt that was mailed out in Sept 18th, 2014. Please let us know what the problem is?Account Number:[redacted]Name: [redacted]Address:[redacted]...

[redacted]email:[redacted]Date of Last Issue Mailed:05/04/2015Exp:09/05/2017Your [redacted] was mailed on 09/18/14.

This customer was sent a full refund in the mail approximately 2-3 weeks ago.  The refund amount was $39.76.

Review: In the spring of 2015 I received a letter in the mail from SI Payments with an offer to renew my subscription to [redacted] which was to expire in August of 2015. I sent in a check with the form requesting a three year renewal of the magazine. The check for $99.12 and dated April 21, 2015, was cashed by the company. But there was no indication on my magazine account that the subscription had been renewed. In late May, I reached out via email to Sports Illustrated. They responded in a timely manner and said that they had no direct selling arrangement with the company but said that sometimes it could take 13 weeks for an order to be processed. SO I waited and waited and finally renewed the subscription through [redacted]. This past week I checked the Revdex.com website and found similar issues from other subscribers with this company. So, following the Revdex.com's advice, I am filing this complaint. Thank youDesired Settlement: I would like to either get my money ($99.12) back or get credit for the 3 years of subscription to [redacted]

Review: I paid (by check) a 3 year subscription to [redacted] for my husband ([redacted]) from Subscriber Services of Elk Grove, CA on June 19, 2014. They cashed the check for $99.12 on June 27, 2014. We never received any issues of the [redacted] magazine. Many attempts to call them were never successful. We can only leave messages and never have received a return call.Desired Settlement: At this point I would like to receive my money back. If this is not feasible, I would settle for three years of [redacted].

Business

Response:

We show that your subscription was renewed and have been receiving the issues weekly. Also, we show that you received a free [redacted] t-shirt that was mailed out in Sept 18th, 2014. Please let us know what the problem is?Account Number:[redacted]Name: [redacted]Address:[redacted]email:[redacted]Date of Last Issue Mailed:05/04/2015Exp:09/05/2017Your [redacted] was mailed on 09/18/14.

Consumer

Response:

I am rejecting this response because: I never received a [redacted] T-shirt or [redacted] magazine. I have contacted Sports Illustrated and they have no record of you sending in a payment and renewal information.

Business

Response:

Your subscription is active and issues have been sent weekly on the renewal you paid through our service. ** has confirmed this. Your information about us having not sent the renewal order to ** is incorrect. Your account information shows the renewal and a free [redacted] t-shirt being sent to you.Attached is your updated account information.

Consumer

Response:

I am rejecting this response because: The current subscription (which was attached by the business) was handled and paid for by my husband dealing directly with [redacted]. According to [redacted] ([redacted], Agent #[redacted], Subscriber Services is not an authorized agent for [redacted] and the current subscription was not paid for as an Agent order. Also, I paid for a 3 year subscription through Subscriber Services. I did not receive a 3 year subscription. My husband paid for a one year subscription in September 2014 (directly with SI) and paid for another one year subscription in April 2015 (directly with **) so that is why he has a September 2016 end date, which is on the attachment. We have not received anything from Subscriber Services pertaining to our [redacted] subscription.

Business

Response:

The order on file we have verified was from our fulfillment service. Subscriber Services has been in business since 1986. We clear all of our orders through a clearing house for agents called [redacted]. [redacted] is authorized with Sports Illustrated to clear orders. Subscriber Payment Services and it's divisions are connected with [redacted] an authorized fulfillment service for Sports Illustrated and they have been an authorized fulfillment center since 1954. The information you been provided with from the SI agent. Some agents do give out the wrong information regarding the independent subscription agents for SI, there are over 850 agents that than handle orders for SI. We do show that the order was submitted and has been reflected on your subscription account and that SI has confirmed that the free NFL [redacted] t-shirt was mailed to your confirmed mailing address and was not returned as unbelievable.

Consumer

Response:

I am rejecting this response because: The subscription that my husband is receiving was placed with Time Customer Service, not [redacted]. I called [redacted] and they do not have any record for a renewal of a THREE year (or any length of time) subscription for my husband or me. Once they receive a subscription from an independent company they place the order with **. I called ** again and they DO NOT have a subscription from [redacted] for my husband. [redacted] checked and they do not do business with Subscriber Services and they have NOT placed an order for SI under my husband's name. Forget the [redacted] T-shirt. I DO NOT care about the t-shirt, but I do care about the $99.12 that I paid Subscriber Services and never received anything for my money.

Business

Response:

We have researched this account and will issue a full refund immediately. Please allow 5-7 days for the refund.

Review: This company is not affiliated with [redacted]. They send out a mailer that states "renewal notice" and claims that you will receive an [redacted] jacket for renewing. [redacted] is aware of this scam and according to them "their lawyers are attempting to shut down their web site". Therefore you are sending them money and they are not providing you with a product.Desired Settlement: Stop these people from taking people's money.

Business

Response:

This subscription order has been corrected and will resume and/or update in the next 2 weeks. Subscriber Payment Services has been in business since 1986. We clear all of our orders through a clearing house for agents called [redacted]. [redacted] is authorized with [redacted] to clear orders. Subscriber Payment Services and it's divisions are connected with [redacted] an authorized fulfillment service for [redacted] and they have been an authorized fulfillment center since 1954. If you renewed your subscription and it has been at least 8 weeks and you have not seen an update, please email us with your name and address as it reads on a most recent issue of your [redacted] and we will correct your subscription account within 2-3 weeks. Our email address is: [redacted] Sending us an email is the most effective and easiest way to correct most subscription problems such as .. missed issues, duplicate issues and service delivery problems. If you have a free gift with your renewal such as a NFL team jacket or t-shirt, please make sure to list the NFL team you requested. Thank you for renewing your subscription with us.

Business

Response:

Order canceled. Customer has been refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: In Feb. 2015 I sent a payment of $39.76 to renew my SI and also to receive a Denver jacket. As of this date I still have not received jacket or confirmation that my subscription renewal starts Aug. 1. I have called twice and left messages to call me regarding this. I also sent 2 emails and again no response. As of now I would just like my money back. The check was cashed on 3/2/15.Desired Settlement: I just want to receive my money back and no longer want to deal with this business.