[redacted] Date: 04/21/15Complaint ID: [redacted] OMX Account Number: [redacted] GR File Number: [redacted] Dear [redacted] ,Thank you for contacting Perricone MD through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records indicate that on December 17, your third [redacted] shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shipping, leaving a remaining balance of $167.88.On January 6, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back GuaranteeAt that time you were offered, and accepted, a twenty-percent discount ($47.97) to keep your third shipment instead of returning it, leaving a remaining balance of $119.91.Therefore, on January 14, the second payment of $was processed for your third shipment, leaving a remaining balance of $35.97.On February 11, we attempted to process your third payment for your third shipment in the amount of $35.97, but your charge card was declined by your financial institutionAs a gesture of goodwill and in an effort to resolve this matter, I have cleared the remaining account balance of $Please consider any invoices received after the date of this correspondence as having crossed in the mail.Your [redacted] account is now closed with no further balance owedNothing further will be shipped or billedSincerely, [redacted] ***Manager of Consumer Affairs
[redacted] Date: 09/17/15Complaint ID: [redacted] OMX Account Number: [redacted] GR File Number: [redacted] Dear Ms [redacted] ,Thank you for contacting Perricone MD through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted] via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billingThe information regarding the terms of the online offer and the continuity program are provided in the shopping cart in bold font prior to any personal information being enteredBefore customers may finalize their purchase they must check a box that states they agree to the terms of the purchaseThe products are also shipped with information reiterating the terms and benefits of membership.More specifically, the online offer states [quote]: "Approximately weeks after your first order is shipped, and then approximately every weeks thereafter, you will be sent a new day supply of [redacted] *Each shipment will be charged to the card you provide today, in three installments, approximately every weeks, at the guaranteed low price of $plus $for shipping and handling per installment, unless you call to cancelThere is no commitment and no minimum to buyPlease note exact shipment times may varyTo customize future shipments and charges, call customer service anytime at ###-###-####Every [redacted] purchase includes a 60-day money-back guarantee of the purchase price less shipping and handling." We regret if you found the terms of the offer unclear in any way.On May 4, your sixth shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shipping, leaving a remaining balance of $105.88.On June 3, we attempted to process your second payment of $for your sixth shipment, but your charge card was declined by your financial institution.On June 23, 2015, per your request, your account was canceled and a courtesy credit of $was applied to your outstanding balance, leaving a remaining balance of $52.94.As a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $for your sixth shipmentPlease consider any invoices received after the date of this correspondence as having crossed in the mail.Your [redacted] account is closed with no further balance owedNothing further will be shipped or billedSincerely,Christine D.Manager of Consumer Affairs
Complaint: [redacted] I am rejecting this response because:From: [redacted] Sent: Wednesday, August 12, 9:AM To: c [redacted] Subject: Re: Complaint # [redacted] (NV Perricone) Good Morning, On May 23, I filed a complaint against NV Perricone LLC with the Revdex.com and my complaint was handled and the company agreed to credit me $for the April 24, ‘purchase’ which I never received anyway because I told ‘***’ at NV Perricone to cancel the order Unfortunately, I didn’t print the email from the Revdex.com for my records and it has since expired and I can’t access it However, NV Perricone just charged my credit card for the $from April 24, again after they said they would take it off! Please help! My number is [redacted] if you need to speak to meThank you
[redacted] Date: 01/25/16Complaint ID: [redacted] OMX Account Number: [redacted] GR File Number: [redacted] Dear [redacted] Thank you for contacting Perricone MD through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled online for automatic shipments of Cold Plasma Sub-D® on March 14, We regret we have no record of a cancellation request prior to August 20, 2015.On June 15, your second shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shippingThe second and third payments of $each were charged on July and August 14, On December 2, your second was processed as received at our facility, after the 60-Day Money Back Guarantee had expired; thus, no refund was issued.On December 28, 2015, as a gesture of goodwill, refunds totaling $were issued for your second shipmentIf you have not yet received those refunds, please provide the following reference numbers to your financial institution to check on the status: [redacted] - Refund of $[redacted] - Refund of $[redacted] - Refund of $83.94Your Cold Plasma Sub-D® account is closed with no further balance owedNothing further will be shipped or billedSincerely,Christine D***Manager of Consumer Affairs
[redacted] ***Date: 06/05/15Complaint ID: [redacted] OMX Account Number: [redacted] GR File Number: [redacted] Dear [redacted] ,Thank you for contacting Perricone MD through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of [redacted] on January 25, As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membershipThe products are also shipped with information reiterating the terms and benefits of membershipPer the terms of the offer, on February 27, your second shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shipping, leaving a remaining balance of $105.88.On March 9, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.Therefore, on March and April 24, the second and third installments of $each were processed for your second shipment.As a gesture of goodwill and in an effort to resolve this matter, I have issued a refund of $for the third installment of your second shipmentPlease allow 3-business days for this credit to post.Your [redacted] account is closed with no further balance owedNothing further will be shipped or billedSincerely, [redacted] ***Manager of Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I maintain that the selected verbiage which the company states is only available by clicking on a small link at the very bottom of the order pageand going through different sections of "Terms of Use and Conditions of Purchase"I am sure that I am not the only person making an order who has not seen or gone through this - it is legal but sneakily deceptive.Thank you for your assistance with this, and I have received the said refund Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Please be advised that as of this date, I have NOT received a credit of $from [redacted] ** [redacted] Broker/Associate atUnited Realty GroupDirect: [redacted] eFax: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] In response, I never received a shipment in May and never agreed to purchase every days.Thank you for handling this for me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI disagree with two of the claims made in the letter I have never been connected to a representative when I have called - at all hours of the day and all days of the week - the phone number was ALWAYS busy Any and all shipments from the company that I received beginning in December were returned with the notation that I wanted to cancel the service and did not want to receive any further products from them Sincerely, [redacted]
[redacted] ***Date: 09/17/15Complaint ID: [redacted] OMX Account Number: [redacted] GR File Number: [redacted] Dear [redacted] ,Thank you for contacting Perricone MD through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled online for automatic shipments of [redacted] on April 14, As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the order page of our website to the right of “Your Selected Products" prior to online checkoutThe products are also shipped with information reiterating the terms and benefits of membershipOn April 15, your first shipment, a 30-day introductory supply, was sent and charged in full $(included $CA tax) at the time of shipping.On May 14, your second shipment, a 90-day supply, was sent for a total of $(included $s&h plus $CA tax) to be billed in three installments over three 30-day billing cycles with any applicable tax applied to the first paymentThe first payment of $was charged at the time of shipping, leaving a remaining balance of $105.88.On May 16, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.Therefore, on June 13, the second installment of your second shipment was processed in the amount of $52.94, leaving a remaining balance of $52.94.On July 2, refunds totaling $were issued for your second shipment and the remaining balance of $was cleared.On August 19, your financial institution reversed the payment of $for your first shipmentWhile this chargeback created a credit in your favor with your financial institution, it restored the amount of $due and payable to [redacted] .However, as a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $for the chargeback of your first shipmentPlease consider any invoices received after the date of this correspondence as having crossed in the mail.Your [redacted] account is closed with no further balance owedNothing further will be shipped or billedSincerely,Christine D***Manager of Consumer Affairs
[redacted] ***Date: 08/19/15Complaint ID: [redacted] OMX Account Number: [redacted] GR File Number: [redacted] Dear [redacted] ,Thank you for the opportunity to respondOur records indicate that the last charge on you [redacted] account was on April 24, in the amount of $On May 28, a refund was issued for the April 24th charge.We were notified on June 24, that you had filed a dispute with your financial institution regarding the April 24, charge after we had already issued your refundIf your financial institution had issued a provisional credit it may have been reversed due to our refund having already been issued for that chargeTo check on the status of that dispute and any actions taken by your financial institution, you would need to contact them directly.Your [redacted] account is closed with no further balance owedNothing further will be shipped or billedSincerely, [redacted] ***Manager of Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Ms [redacted] Date: 05/14/15Complaint ID: [redacted] OMX Account Number: [redacted] GR File Number: [redacted] Dear Ms***,Thank you for the opportunity to respondWe regret if you have not yet received your refunds totaling $for your [redacted] orders, issued on April 23, To check on the status of those refunds, please provide the following reference numbers to your financial institution: [redacted] - $[redacted] - $49.95Your [redacted] account is closed with no further balance owedNothing further will be shipped or billedSincerely, [redacted] ***Manager of Consumer Affairs
On December 12, 2015, at a.m.,head of the my credit card stolen brushover $489, I called my credit card bank, they told me is in Perricone MD consumer shopping website, I immediately called my credit card bank froze my credit card, and then contact Perricone MD company, I told them my credit
card was stolen, and tell them my credit card number, name, phone, hope they help me find the order and cancel the order, they told me can't help me, told me to contact my bank, I told them that I have already contacted my bank, I hope you can cancel the order, as a result, they tell I have to tell them the order number, and hang up my phoneTranslate Desired Resolution / Outcome Desired Resolution: Refund select Desired Outcome: I only on December 5, 2015, in Perricone MD website to purchase products, account is *** @**.com, order number is ***, other times not in Perricone MD consumer site, I hope they pay me $489, and for their service to apologize to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me since the company has agreed to stop charging me for the products that were returned to them. Thank you for your support
Sincerely,
*** ***
*** *** *** ** *** ***
*** *** ** ***Date: 04/28/15Complaint ID: ***OMX Account Number: ***GR File Number: ***Dear Ms***,Thank you for contacting *** ** through the Revdex.comWe received your inquiry and sincerely apologize for any
miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of *** *** *** on March 15, As part of the initial purchase, customers are enrolled in the *** *** *** member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membershipThe products are also shipped with information reiterating the terms and benefits of membership.On March 16, your first shipment, a 30-day introductory supply, was sent and charged in full $(included $s&h) at the time of shipping.On April 15, your second shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 30-day billing cyclesThe first payment of $was charged at the time of shipping, leaving a remaining balance of $105.88.On April 21, we received a request to cancel your account; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.However, in anticipation of the return of your two shipments and in an effort to resolve this matter, I have issued refunds totaling $and cleared the remaining account balance of $Please allow 3-business days for these credits to postPer the terms of the 60-Day Money-Back Guarantee, the $(s&h) for the first shipment and the $(s&h) for the second shipment are non-refundable.Your *** *** *** account is now closed with no further balance owedNothing further will be shipped or billed. Sincerely,*** ***Manager of Consumer Affairs
Complaint: ***
I am rejecting this response because: I never requested them to send me additional products and each time the shipment was rejected I should not be accountable for something I did not order They are abusing the mailing system and forcing me to their products
Sincerely,
*** ***
We received Mr*** ***'s order on December 5th. This order is shipping to China. We processed this shipment and it was mailed with Priority Mail International as the shipping carrier. The tracking number for this order is: ***The package is in transit and shipment updates can be monitored through www.usps.com by entering this tracking number.Shipping from US to China can take 4-weeks for delivery, considering all international shipments also need to pass through Customs before deliveringMr*** can expect his delivery anytime prior to January 18, 2016.Thank you,MauraMaura
C***
Manager, Customer Service
Perricone MD
T: *** *** ***
F: *** *** ***
E: ***
***
Ms*** *** *** **
*** ** ***Date: 09/17/15Complaint ID: ***OMX Account Number: ***GR File Number: ***Dear Ms***,Thank you for contacting Perricone MD through the Revdex.comWe received your inquiry and sincerely apologize for any
miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records indicate that on June 1, your first Cold Plasma Sub-D shipment, a 90-day supply, was sent for a total of $(included free s&h) to be billed in three installments over three 30-day billing cyclesThe first payment of $was charged at the time of shipping, leaving a remaining balance of $According to *** *** * ***, this shipment was delivered on June 16, 2015.On June 30, a replacement shipment was sent for your shipmentDue to a technical error, the replacement value was added to the outstanding balance as an additional installment instead of being sent free of chargeAccording to *** *** * ***, this shipment was not picked up at the *** Office after notification of attempted delivery being leftTo date we have no record of this shipment being returned to our facility.On July 1, 2015, the second installment of your first shipment was processed in the amount of $79.95, leaving a remaining balance of $plus $for the replacement shipment.On July 31, the third installment of your first shipment was processed in the amount of $79.95, paying the original shipment in full, leaving a remaining balance of $for the replacement shipment.On August 29, the balance of the replacement was processed in the amount of $239.85, paying the balance in full.In an effort to fully resolve this matter, I have issued refunds totaling $for your first shipment and the replacementPlease allow 3-business days for these credits to ***.In addition, I have removed your contact information from our Cold Plasma Sub-D marketing databasesPlease allow 4-weeks for these changes to take effect.Your Cold Plasma Sub-D account is closed with no further balance owedNothing further will be shipped or billed. Sincerely,Christine D***Manager of Consumer Affairs
*** *** *** *** ***
*** ** ***Date: 09/04/15Complaint ID: ***OMX Account Number: ***GR File Number: ***Dear *** ***,Thank you for the opportunity to respondOnly two shipments were sent on your *** *** *** account with the first shipment, a 30-day supply, being charged in full in one payment and your second shipment, a 90-day supply, being billed in three installmentsThe billing for these two shipments was done in a total of four paymentsPlease find a summary below of all transactions on your account.First Shipment (order #***):January 27, - Full payment of $chargedSecond Shipment (order #***):February 27, - First installment of $chargedMarch 27, - Second installment of $chargedApril 24, - Third installment of $chargedMay 28, - Third installment of $refundedAs previously stated, we were notified on June 24, that you had filed a dispute with your financial institution regarding the April 24, charge after we had already issued your refundNo credits were issued on your *** *** account on April 24, 2015, which is most likely a provisional credit from your financial institution due to your disputeIf your financial institution had issued a provisional credit it may have been reversed due to our refund having already been issued for that chargeAgain, to check on any actions taken by your financial institution, you would need to contact them directlyYour *** *** *** account is closed with no further balance owedNothing further will be shipped or billed. Sincerely,*** ***Manager of Consumer Affairs
[redacted] Date: 04/21/15Complaint ID: [redacted] OMX Account Number: [redacted] GR File Number: [redacted] Dear [redacted] ,Thank you for contacting Perricone MD through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records indicate that on December 17, your third [redacted] shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shipping, leaving a remaining balance of $167.88.On January 6, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back GuaranteeAt that time you were offered, and accepted, a twenty-percent discount ($47.97) to keep your third shipment instead of returning it, leaving a remaining balance of $119.91.Therefore, on January 14, the second payment of $was processed for your third shipment, leaving a remaining balance of $35.97.On February 11, we attempted to process your third payment for your third shipment in the amount of $35.97, but your charge card was declined by your financial institutionAs a gesture of goodwill and in an effort to resolve this matter, I have cleared the remaining account balance of $Please consider any invoices received after the date of this correspondence as having crossed in the mail.Your [redacted] account is now closed with no further balance owedNothing further will be shipped or billedSincerely, [redacted] ***Manager of Consumer Affairs
[redacted] Date: 09/17/15Complaint ID: [redacted] OMX Account Number: [redacted] GR File Number: [redacted] Dear Ms [redacted] ,Thank you for contacting Perricone MD through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted] via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billingThe information regarding the terms of the online offer and the continuity program are provided in the shopping cart in bold font prior to any personal information being enteredBefore customers may finalize their purchase they must check a box that states they agree to the terms of the purchaseThe products are also shipped with information reiterating the terms and benefits of membership.More specifically, the online offer states [quote]: "Approximately weeks after your first order is shipped, and then approximately every weeks thereafter, you will be sent a new day supply of [redacted] *Each shipment will be charged to the card you provide today, in three installments, approximately every weeks, at the guaranteed low price of $plus $for shipping and handling per installment, unless you call to cancelThere is no commitment and no minimum to buyPlease note exact shipment times may varyTo customize future shipments and charges, call customer service anytime at ###-###-####Every [redacted] purchase includes a 60-day money-back guarantee of the purchase price less shipping and handling." We regret if you found the terms of the offer unclear in any way.On May 4, your sixth shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shipping, leaving a remaining balance of $105.88.On June 3, we attempted to process your second payment of $for your sixth shipment, but your charge card was declined by your financial institution.On June 23, 2015, per your request, your account was canceled and a courtesy credit of $was applied to your outstanding balance, leaving a remaining balance of $52.94.As a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $for your sixth shipmentPlease consider any invoices received after the date of this correspondence as having crossed in the mail.Your [redacted] account is closed with no further balance owedNothing further will be shipped or billedSincerely,Christine D.Manager of Consumer Affairs
Complaint: [redacted] I am rejecting this response because:From: [redacted] Sent: Wednesday, August 12, 9:AM To: c [redacted] Subject: Re: Complaint # [redacted] (NV Perricone) Good Morning, On May 23, I filed a complaint against NV Perricone LLC with the Revdex.com and my complaint was handled and the company agreed to credit me $for the April 24, ‘purchase’ which I never received anyway because I told ‘***’ at NV Perricone to cancel the order Unfortunately, I didn’t print the email from the Revdex.com for my records and it has since expired and I can’t access it However, NV Perricone just charged my credit card for the $from April 24, again after they said they would take it off! Please help! My number is [redacted] if you need to speak to meThank you
[redacted] Date: 01/25/16Complaint ID: [redacted] OMX Account Number: [redacted] GR File Number: [redacted] Dear [redacted] Thank you for contacting Perricone MD through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled online for automatic shipments of Cold Plasma Sub-D® on March 14, We regret we have no record of a cancellation request prior to August 20, 2015.On June 15, your second shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shippingThe second and third payments of $each were charged on July and August 14, On December 2, your second was processed as received at our facility, after the 60-Day Money Back Guarantee had expired; thus, no refund was issued.On December 28, 2015, as a gesture of goodwill, refunds totaling $were issued for your second shipmentIf you have not yet received those refunds, please provide the following reference numbers to your financial institution to check on the status: [redacted] - Refund of $[redacted] - Refund of $[redacted] - Refund of $83.94Your Cold Plasma Sub-D® account is closed with no further balance owedNothing further will be shipped or billedSincerely,Christine D***Manager of Consumer Affairs
[redacted] ***Date: 06/05/15Complaint ID: [redacted] OMX Account Number: [redacted] GR File Number: [redacted] Dear [redacted] ,Thank you for contacting Perricone MD through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of [redacted] on January 25, As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membershipThe products are also shipped with information reiterating the terms and benefits of membershipPer the terms of the offer, on February 27, your second shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shipping, leaving a remaining balance of $105.88.On March 9, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.Therefore, on March and April 24, the second and third installments of $each were processed for your second shipment.As a gesture of goodwill and in an effort to resolve this matter, I have issued a refund of $for the third installment of your second shipmentPlease allow 3-business days for this credit to post.Your [redacted] account is closed with no further balance owedNothing further will be shipped or billedSincerely, [redacted] ***Manager of Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I maintain that the selected verbiage which the company states is only available by clicking on a small link at the very bottom of the order pageand going through different sections of "Terms of Use and Conditions of Purchase"I am sure that I am not the only person making an order who has not seen or gone through this - it is legal but sneakily deceptive.Thank you for your assistance with this, and I have received the said refund Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Please be advised that as of this date, I have NOT received a credit of $from [redacted] ** [redacted] Broker/Associate atUnited Realty GroupDirect: [redacted] eFax: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] In response, I never received a shipment in May and never agreed to purchase every days.Thank you for handling this for me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI disagree with two of the claims made in the letter I have never been connected to a representative when I have called - at all hours of the day and all days of the week - the phone number was ALWAYS busy Any and all shipments from the company that I received beginning in December were returned with the notation that I wanted to cancel the service and did not want to receive any further products from them Sincerely, [redacted]
[redacted] ***Date: 09/17/15Complaint ID: [redacted] OMX Account Number: [redacted] GR File Number: [redacted] Dear [redacted] ,Thank you for contacting Perricone MD through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled online for automatic shipments of [redacted] on April 14, As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the order page of our website to the right of “Your Selected Products" prior to online checkoutThe products are also shipped with information reiterating the terms and benefits of membershipOn April 15, your first shipment, a 30-day introductory supply, was sent and charged in full $(included $CA tax) at the time of shipping.On May 14, your second shipment, a 90-day supply, was sent for a total of $(included $s&h plus $CA tax) to be billed in three installments over three 30-day billing cycles with any applicable tax applied to the first paymentThe first payment of $was charged at the time of shipping, leaving a remaining balance of $105.88.On May 16, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.Therefore, on June 13, the second installment of your second shipment was processed in the amount of $52.94, leaving a remaining balance of $52.94.On July 2, refunds totaling $were issued for your second shipment and the remaining balance of $was cleared.On August 19, your financial institution reversed the payment of $for your first shipmentWhile this chargeback created a credit in your favor with your financial institution, it restored the amount of $due and payable to [redacted] .However, as a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $for the chargeback of your first shipmentPlease consider any invoices received after the date of this correspondence as having crossed in the mail.Your [redacted] account is closed with no further balance owedNothing further will be shipped or billedSincerely,Christine D***Manager of Consumer Affairs
[redacted] ***Date: 08/19/15Complaint ID: [redacted] OMX Account Number: [redacted] GR File Number: [redacted] Dear [redacted] ,Thank you for the opportunity to respondOur records indicate that the last charge on you [redacted] account was on April 24, in the amount of $On May 28, a refund was issued for the April 24th charge.We were notified on June 24, that you had filed a dispute with your financial institution regarding the April 24, charge after we had already issued your refundIf your financial institution had issued a provisional credit it may have been reversed due to our refund having already been issued for that chargeTo check on the status of that dispute and any actions taken by your financial institution, you would need to contact them directly.Your [redacted] account is closed with no further balance owedNothing further will be shipped or billedSincerely, [redacted] ***Manager of Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Ms [redacted] Date: 05/14/15Complaint ID: [redacted] OMX Account Number: [redacted] GR File Number: [redacted] Dear Ms***,Thank you for the opportunity to respondWe regret if you have not yet received your refunds totaling $for your [redacted] orders, issued on April 23, To check on the status of those refunds, please provide the following reference numbers to your financial institution: [redacted] - $[redacted] - $49.95Your [redacted] account is closed with no further balance owedNothing further will be shipped or billedSincerely, [redacted] ***Manager of Consumer Affairs
On December 12, 2015, at a.m.,head of the my credit card stolen brushover $489, I called my credit card bank, they told me is in Perricone MD consumer shopping website, I immediately called my credit card bank froze my credit card, and then contact Perricone MD company, I told them my credit
card was stolen, and tell them my credit card number, name, phone, hope they help me find the order and cancel the order, they told me can't help me, told me to contact my bank, I told them that I have already contacted my bank, I hope you can cancel the order, as a result, they tell I have to tell them the order number, and hang up my phoneTranslate Desired Resolution / Outcome Desired Resolution: Refund select Desired Outcome: I only on December 5, 2015, in Perricone MD website to purchase products, account is *** @**.com, order number is ***, other times not in Perricone MD consumer site, I hope they pay me $489, and for their service to apologize to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me since the company has agreed to stop charging me for the products that were returned to them. Thank you for your support
Sincerely,
*** ***
*** *** *** ** *** ***
*** *** ** ***Date: 04/28/15Complaint ID: ***OMX Account Number: ***GR File Number: ***Dear Ms***,Thank you for contacting *** ** through the Revdex.comWe received your inquiry and sincerely apologize for any
miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of *** *** *** on March 15, As part of the initial purchase, customers are enrolled in the *** *** *** member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membershipThe products are also shipped with information reiterating the terms and benefits of membership.On March 16, your first shipment, a 30-day introductory supply, was sent and charged in full $(included $s&h) at the time of shipping.On April 15, your second shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 30-day billing cyclesThe first payment of $was charged at the time of shipping, leaving a remaining balance of $105.88.On April 21, we received a request to cancel your account; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.However, in anticipation of the return of your two shipments and in an effort to resolve this matter, I have issued refunds totaling $and cleared the remaining account balance of $Please allow 3-business days for these credits to postPer the terms of the 60-Day Money-Back Guarantee, the $(s&h) for the first shipment and the $(s&h) for the second shipment are non-refundable.Your *** *** *** account is now closed with no further balance owedNothing further will be shipped or billed. Sincerely,*** ***Manager of Consumer Affairs
Complaint: ***
I am rejecting this response because: I never requested them to send me additional products and each time the shipment was rejected I should not be accountable for something I did not order They are abusing the mailing system and forcing me to their products
Sincerely,
*** ***
We received Mr*** ***'s order on December 5th. This order is shipping to China. We processed this shipment and it was mailed with Priority Mail International as the shipping carrier. The tracking number for this order is: ***The package is in transit and shipment updates can be monitored through www.usps.com by entering this tracking number.Shipping from US to China can take 4-weeks for delivery, considering all international shipments also need to pass through Customs before deliveringMr*** can expect his delivery anytime prior to January 18, 2016.Thank you,MauraMaura
C***
Manager, Customer Service
Perricone MD
T: *** *** ***
F: *** *** ***
E: ***
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Ms*** *** *** **
*** ** ***Date: 09/17/15Complaint ID: ***OMX Account Number: ***GR File Number: ***Dear Ms***,Thank you for contacting Perricone MD through the Revdex.comWe received your inquiry and sincerely apologize for any
miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records indicate that on June 1, your first Cold Plasma Sub-D shipment, a 90-day supply, was sent for a total of $(included free s&h) to be billed in three installments over three 30-day billing cyclesThe first payment of $was charged at the time of shipping, leaving a remaining balance of $According to *** *** * ***, this shipment was delivered on June 16, 2015.On June 30, a replacement shipment was sent for your shipmentDue to a technical error, the replacement value was added to the outstanding balance as an additional installment instead of being sent free of chargeAccording to *** *** * ***, this shipment was not picked up at the *** Office after notification of attempted delivery being leftTo date we have no record of this shipment being returned to our facility.On July 1, 2015, the second installment of your first shipment was processed in the amount of $79.95, leaving a remaining balance of $plus $for the replacement shipment.On July 31, the third installment of your first shipment was processed in the amount of $79.95, paying the original shipment in full, leaving a remaining balance of $for the replacement shipment.On August 29, the balance of the replacement was processed in the amount of $239.85, paying the balance in full.In an effort to fully resolve this matter, I have issued refunds totaling $for your first shipment and the replacementPlease allow 3-business days for these credits to ***.In addition, I have removed your contact information from our Cold Plasma Sub-D marketing databasesPlease allow 4-weeks for these changes to take effect.Your Cold Plasma Sub-D account is closed with no further balance owedNothing further will be shipped or billed. Sincerely,Christine D***Manager of Consumer Affairs
*** *** *** *** ***
*** ** ***Date: 09/04/15Complaint ID: ***OMX Account Number: ***GR File Number: ***Dear *** ***,Thank you for the opportunity to respondOnly two shipments were sent on your *** *** *** account with the first shipment, a 30-day supply, being charged in full in one payment and your second shipment, a 90-day supply, being billed in three installmentsThe billing for these two shipments was done in a total of four paymentsPlease find a summary below of all transactions on your account.First Shipment (order #***):January 27, - Full payment of $chargedSecond Shipment (order #***):February 27, - First installment of $chargedMarch 27, - Second installment of $chargedApril 24, - Third installment of $chargedMay 28, - Third installment of $refundedAs previously stated, we were notified on June 24, that you had filed a dispute with your financial institution regarding the April 24, charge after we had already issued your refundNo credits were issued on your *** *** account on April 24, 2015, which is most likely a provisional credit from your financial institution due to your disputeIf your financial institution had issued a provisional credit it may have been reversed due to our refund having already been issued for that chargeAgain, to check on any actions taken by your financial institution, you would need to contact them directlyYour *** *** *** account is closed with no further balance owedNothing further will be shipped or billed. Sincerely,*** ***Manager of Consumer Affairs