Complaint: [redacted]
I am rejecting this response because:I appreciate your efforts; however, I do not see how it's fair for me to be accountable for products I did not order nor kept. I rejected all shipment, except the first trial and cancelled since the product irritated my skin. Even after my cancelling before the 30 day trial time, your company forwarded additional products. I rejected the shipment, without opening, to the delivery person. Because of my business hours, I shop 100 percent on-line, including trial products for now over fifteen years. This is the first time, I have reported a company to Revdex.com. I would not have taken this action nor spend valuable time if I did not feel so abused as a customer. Please re-review my order, my calls, records of the returned shipments and delete all balance from my account.
Sincerely,
[redacted]
Ms. [redacted]Date: 11/18/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear Ms. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for...
any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records indicate that on September 28, 2015 your second [redacted] shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping. On October 26, 2015 the second installment of $52.94 was processed, leaving a remaining balance of $52.94.On October 30, 2015, per your request, your account was canceled. On that same date, refunds totaling $96.91 were issued and the outstanding balance of $52.94 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $8.97 (s&h) was not refunded. If you have not yet received those refunds, please provide the following reference numbers to your financial institution to check on the status:ARN [redacted] - Refund of $43.97ARN [redacted] - Refund of $52.94Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed.Sincerely,Christine D[redacted]Manager of Consumer Affairs
[redacted]
[redacted]
[redacted]
Date: 04/21/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for...
any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records indicate that on December 17, 2014 your third [redacted] shipment, a 90-day supply, was sent for a total of $251.82 (included $11.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $83.94 was charged at the time of shipping, leaving a remaining balance of $167.88.On January 6, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee. At that time you were offered, and accepted, a twenty-percent discount ($47.97) to keep your third shipment instead of returning it, leaving a remaining balance of $119.91.Therefore, on January 14, 2015 the second payment of $83.94 was processed for your third shipment, leaving a remaining balance of $35.97.On February 11, 2015 we attempted to process your third payment for your third shipment in the amount of $35.97, but your charge card was declined by your financial institution. As a gesture of goodwill and in an effort to resolve this matter, I have cleared the remaining account balance of $35.97. Please consider any invoices received after the date of this correspondence as having crossed in the mail.Your [redacted] account is now closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]Manager of Consumer Affairs
[redacted]
[redacted]
[redacted]
Date: 04/28/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any...
miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted] via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.More specifically, the online offer states [quote]: "Approximately 30 days after your first order is shipped, and then approximately every 3 months thereafter, you will be sent a new 90 day supply of [redacted] ®. For each 90 day supply sent to you, you will be charged three monthly payments of $49.95 plus $2.99 for shipping and handling, which will conveniently be charged to the card you provide today unless you call to cancel. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize this program or future shipments and charges, call customer service anytime at (800) 567-0287. This exclusive Perricone order comes with our 60-day Money Back Guarantee (less S&H)." We regret if you found the offer unclear in any way.On February 28, 2015 your second shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88.On March 2, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.Therefore, on March 28, 2015 the second payment of $52.94 was processed for your second shipment, leaving a remaining balance of $52.94.However, as a gesture of goodwill and in an effort to resolve this matter, I have issued refunds totaling $96.91 and cleared the remaining account balance of $52.94. Please allow 3-5 business days for these credits to post. Per the terms of our 60-Day Money-Back Guarantee, the $8.97 (s&h) is non-refundable.In addition, a pre-paid return label has been issued to assist with the return of that second shipment at no additional cost to you. Please allow a minimum of 7-10 business days for that label to arrive by mail.Your [redacted] account is now closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]Manager of Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I disagree with two of the claims made in the letter 1. I have never been connected to a representative when I have called - at all hours of the day and all days of the week - the phone number was ALWAYS busy.2. Any and all shipments from the company that I received beginning in December 2014 were returned with the notation that I wanted to cancel the service and did not want to receive any further products from them.
Sincerely,
[redacted]
[redacted]
[redacted]Date: 08/19/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear [redacted],Thank you for the opportunity to respond. Our records indicate that the last charge on you [redacted] account was on April 24, 2015 in the amount of $52.94. On May 28, 2015 a refund was issued for the April 24th charge.We were notified on June 24, 2015 that you had filed a dispute with your financial institution regarding the April 24, 2015 charge after we had already issued your refund. If your financial institution had issued a provisional credit it may have been reversed due to our refund having already been issued for that charge. To check on the status of that dispute and any actions taken by your financial institution, you would need to contact them directly.Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]Manager of Consumer Affairs
Complaint: [redacted]
I am rejecting this response because:From: [redacted] Sent: Wednesday, August 12, 2015 9:18 AM To: c[redacted] Subject: Re: Complaint #[redacted] (NV Perricone) Good Morning, On May 23, 2015 I filed a complaint against NV Perricone LLC with the Revdex.com and my complaint was handled and the company agreed to credit me $52.94 for the April 24, 2015 ‘purchase’ which I never received anyway because I told ‘[redacted]’ at NV Perricone to cancel the order. Unfortunately, I didn’t print the email from the Revdex.com for my records and it has since expired and I can’t access it. However, NV Perricone just charged my credit card for the $52.94 from April 24, 2015 again after they said they would take it off! Please help! My number is [redacted] if you need to speak to me. Thank you.
Ms. [redacted]Date: 10/27/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear Ms. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize...
for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We regret to learn that you may have experienced a potential reaction with Cold Plasma Sub-D®, as you have stated. A Customer Specialist will be contacting you within the next few business days to discuss your experience. It is of utmost importance to us that any potential reaction to this product is documented and addressed.On October 14, 2015 your third shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88. We regret if it was not your intent to receive this shipment.In an effort to resolve this matter, I have issued a refund of $52.94 and cleared the remaining account balance of $105.88. Please allow 3-5 business days for this credit to post.Your Cold Plasma Sub-D® account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,Christine D[redacted]Manager of Consumer Affairs
Ms. [redacted]Date: 04/21/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear Ms. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any...
miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted]® via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.More specifically, the online offer stated [quote]: "Approximately 30 days after your first order is shipped, and then approximately every 3 months thereafter, you will be sent a new 90 day supply of [redacted] ®. For each 90 day supply sent to you, you will be charged three monthly payments of $49.95 plus $2.99 for shipping and handling, which will conveniently be charged to the card you provide today unless you call to cancel. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize this program or future shipments and charges, call customer service anytime at [redacted]. This exclusive Perricone order comes with our 60-day Money Back Guarantee (less S&H)." We regret we have no record of a cancelation request prior to December 22, 2014.Per the terms of the offer, on September 24, 2014 your second shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping. The second payment of $52.94 was charged on October 22, 2014, leaving a remaining balance of $52.94.On October 28, 2014 your second shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time refunds totaling $96.91 were issued and the balance of $52.94 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $8.97 (s&h) was not refunded. As customers return shipments for a variety of reasons, the return of this shipment did not automatically cancel your account.On December 18, 2014 your third shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88.On December 22, 2014, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.Therefore, on January 14 and February 11, 2015 the second and third payments of $52.94 each were processed for your third shipment.On February 20, 2015 your financial institution reversed the three installments of $52.94 each for your third shipment. While these chargebacks created credits in your favor with your financial institution, they restored the amount of $158.82 due and payable to Perricone MD.On February 26, 2015 your third shipment was processed as received at our facility, after the 60-Day Money Back Guarantee had expired; thus, the balance was not cleared.On April 2, 2015 courtesy credits totaling $158.82 were applied to your account balance, clearing the outstanding balance for your third shipment. Please consider any invoices received after this date as having crossed in the mail.Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]Manager of Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I maintain that the selected verbiage which the company states is only available by clicking on a small link at the very bottom of the order pageand going through 20 different sections of "Terms of Use and Conditions of Purchase". I am sure that I am not the only person making an order who has not seen or gone through this - it is legal but sneakily deceptive.Thank you for your assistance with this, and I have received the said refund.
Sincerely,
[redacted]
[redacted]Date: 09/17/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any...
miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled online for automatic shipments of [redacted] on April 14, 2015. As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. This information is clearly stated on the order page of our website to the right of “Your Selected Products" prior to online checkout. The products are also shipped with information reiterating the terms and benefits of membership. On April 15, 2015 your first shipment, a 30-day introductory supply, was sent and charged in full $53.70 (included $3.75 CA tax) at the time of shipping.On May 14, 2015 your second shipment, a 90-day supply, was sent for a total of $170.73 (included $8.97 s&h plus $11.91 CA tax) to be billed in three installments over three 30-day billing cycles with any applicable tax applied to the first payment. The first payment of $64.85 was charged at the time of shipping, leaving a remaining balance of $105.88.On May 16, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.Therefore, on June 13, 2015 the second installment of your second shipment was processed in the amount of $52.94, leaving a remaining balance of $52.94.On July 2, 2015 refunds totaling $117.79 were issued for your second shipment and the remaining balance of $52.94 was cleared.On August 19, 2015 your financial institution reversed the payment of $53.70 for your first shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $53.70 due and payable to [redacted].However, as a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $53.70 for the chargeback of your first shipment. Please consider any invoices received after the date of this correspondence as having crossed in the mail.Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,Christine D[redacted]Manager of Consumer Affairs
[redacted]Date: 05/07/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear Ms. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any...
miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted] via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart in bold font prior to any personal information being entered. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.More specifically, the online offer stated [quote]: "Approximately 30 days after your first order is shipped, and then approximately every 3 months thereafter, you will be sent a new 90 day supply of [redacted] ®. For each 90 day supply sent to you, you will be charged three monthly payments of $49.95 plus $2.99 for shipping and handling, which will conveniently be charged to the card you provide today unless you call to cancel. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize this program or future shipments and charges, call customer service anytime at [redacted]. This exclusive Perricone order comes with our 60-day Money Back Guarantee (less S&H)." We regret if you found the offer hidden or unclear in any way.Per the terms of the online offer, on February 27, 2015 your second shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88.On March 9, 2015, per your request your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.Therefore, on March 27 and April 24, 2015 the second and third payments of $52.94 each were processed.As a gesture of goodwill and in an effort to resolve this matter, I have issued refunds totaling $105.88 for your second shipment. Please allow 3-5 business days for these credits to post.Your [redacted]® account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]Manager of Consumer Affairs
Ms. [redacted]Date: 10/21/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear Ms. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any...
miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of [redacted] on February 22, 2014. We regret if you experienced any difficulties when attempting to cancel your account. We have tested our Customer Service number, ###-###-####, and were able to be connected with a representative.On June 8, 2015 your seventh shipment, a 90-day supply, was sent and invoiced for a total of $172.71 for which payment has never been received and we have no record of being returned for credit.However, as a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $172.71 for your seventh shipment. Please consider any invoices received after the date of this correspondence as having crossed in the mail.Your [redacted] account is now closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,Christine D[redacted]Manager of Consumer Affairs
Complaint: [redacted]
I am rejecting this response because:Please be advised that as of this date, I have NOT received a credit of $93.92 from [redacted] Broker/Associate atUnited Realty GroupDirect: [redacted] eFax: [redacted]
I received email correspondence from [redacted] agreed to a full refund resolving the dispute. Please advice if further information is needed. Otherwise, thank you for your time and attention. [redacted]
[redacted]
[redacted]
[redacted]Date: 09/17/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear Ms. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any...
miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted] via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart in bold font prior to any personal information being entered. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.More specifically, the online offer states [quote]: "Approximately 4 weeks after your first order is shipped, and then approximately every 12 weeks thereafter, you will be sent a new 90 day supply of [redacted]. Each shipment will be charged to the card you provide today, in three installments, approximately every 4 weeks, at the guaranteed low price of $49.95 plus $2.99 for shipping and handling per installment, unless you call to cancel. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize future shipments and charges, call customer service anytime at ###-###-####. Every [redacted] purchase includes a 60-day money-back guarantee of the purchase price less shipping and handling." We regret if you found the terms of the offer unclear in any way.On May 4, 2015 your sixth shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88.On June 3, 2015 we attempted to process your second payment of $52.94 for your sixth shipment, but your charge card was declined by your financial institution.On June 23, 2015, per your request, your account was canceled and a courtesy credit of $52.94 was applied to your outstanding balance, leaving a remaining balance of $52.94.As a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $52.94 for your sixth shipment. Please consider any invoices received after the date of this correspondence as having crossed in the mail.Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,Christine D.Manager of Consumer Affairs
[redacted]
Date: 01/25/16Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear [redacted]Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any...
miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled online for automatic shipments of Cold Plasma Sub-D® on March 14, 2015. We regret we have no record of a cancellation request prior to August 20, 2015.On June 15, 2015 your second shipment, a 90-day supply, was sent for a total of $251.82 (included $11.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $83.94 was charged at the time of shipping. The second and third payments of $83.94 each were charged on July 15 and August 14, 2015. On December 2, 2015 your second was processed as received at our facility, after the 60-Day Money Back Guarantee had expired; thus, no refund was issued.On December 28, 2015, as a gesture of goodwill, refunds totaling $251.82 were issued for your second shipment. If you have not yet received those refunds, please provide the following reference numbers to your financial institution to check on the status:[redacted] - Refund of $83.94[redacted] - Refund of $83.94[redacted] - Refund of $83.94Your Cold Plasma Sub-D® account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,Christine D[redacted]Manager of Consumer Affairs
Complaint: [redacted]
I am rejecting this response because: I agreed to pay for purchases dated 1/28/15 for $55.90 and 3/2/15 for $52.94 for a total of $108.84. However, my credit card shows the following activity which is not authorized:purchases on:3/27/15 for $52.944/24/15 for $52.944/24/15 for $52.94 My current credit card statement due 9/7/15 now shows another charge of $52.94 for 4/24/15. My statement shows credits as follows:4/24/15 for $52.945/28/15 for $52.94It appears that I have been overcharged $155.86 and want my credit card to reflect a credit for this amount. I do not understand Perricone's billing practices and it looks like they issue a credit and then double-bill.I originally ordered this product over the phone and never agreed for the company to automatically send me products. Perricone should cease and desist charging my credit card for any more purchases and credit my account properly.
Sincerely,
[redacted]
[redacted]Date: 06/05/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We...
take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of [redacted] on January 25, 2015. As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Per the terms of the offer, on February 27, 2015 your second shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88.On March 9, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.Therefore, on March 27 and April 24, 2015 the second and third installments of $52.94 each were processed for your second shipment.As a gesture of goodwill and in an effort to resolve this matter, I have issued a refund of $52.94 for the third installment of your second shipment. Please allow 3-5 business days for this credit to post.Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]Manager of Consumer Affairs
Complaint: [redacted]
I am rejecting this response because:I appreciate your efforts; however, I do not see how it's fair for me to be accountable for products I did not order nor kept. I rejected all shipment, except the first trial and cancelled since the product irritated my skin. Even after my cancelling before the 30 day trial time, your company forwarded additional products. I rejected the shipment, without opening, to the delivery person. Because of my business hours, I shop 100 percent on-line, including trial products for now over fifteen years. This is the first time, I have reported a company to Revdex.com. I would not have taken this action nor spend valuable time if I did not feel so abused as a customer. Please re-review my order, my calls, records of the returned shipments and delete all balance from my account.
Sincerely,
[redacted]
Ms. [redacted]Date: 11/18/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear Ms. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for...
any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records indicate that on September 28, 2015 your second [redacted] shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping. On October 26, 2015 the second installment of $52.94 was processed, leaving a remaining balance of $52.94.On October 30, 2015, per your request, your account was canceled. On that same date, refunds totaling $96.91 were issued and the outstanding balance of $52.94 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $8.97 (s&h) was not refunded. If you have not yet received those refunds, please provide the following reference numbers to your financial institution to check on the status:ARN [redacted] - Refund of $43.97ARN [redacted] - Refund of $52.94Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed.Sincerely,Christine D[redacted]Manager of Consumer Affairs
[redacted]
[redacted]
[redacted]
Date: 04/21/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for...
any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records indicate that on December 17, 2014 your third [redacted] shipment, a 90-day supply, was sent for a total of $251.82 (included $11.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $83.94 was charged at the time of shipping, leaving a remaining balance of $167.88.On January 6, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee. At that time you were offered, and accepted, a twenty-percent discount ($47.97) to keep your third shipment instead of returning it, leaving a remaining balance of $119.91.Therefore, on January 14, 2015 the second payment of $83.94 was processed for your third shipment, leaving a remaining balance of $35.97.On February 11, 2015 we attempted to process your third payment for your third shipment in the amount of $35.97, but your charge card was declined by your financial institution. As a gesture of goodwill and in an effort to resolve this matter, I have cleared the remaining account balance of $35.97. Please consider any invoices received after the date of this correspondence as having crossed in the mail.Your [redacted] account is now closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]Manager of Consumer Affairs
[redacted]
[redacted]
[redacted]
Date: 04/28/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any...
miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted] via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.More specifically, the online offer states [quote]: "Approximately 30 days after your first order is shipped, and then approximately every 3 months thereafter, you will be sent a new 90 day supply of [redacted] ®. For each 90 day supply sent to you, you will be charged three monthly payments of $49.95 plus $2.99 for shipping and handling, which will conveniently be charged to the card you provide today unless you call to cancel. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize this program or future shipments and charges, call customer service anytime at (800) 567-0287. This exclusive Perricone order comes with our 60-day Money Back Guarantee (less S&H)." We regret if you found the offer unclear in any way.On February 28, 2015 your second shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88.On March 2, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.Therefore, on March 28, 2015 the second payment of $52.94 was processed for your second shipment, leaving a remaining balance of $52.94.However, as a gesture of goodwill and in an effort to resolve this matter, I have issued refunds totaling $96.91 and cleared the remaining account balance of $52.94. Please allow 3-5 business days for these credits to post. Per the terms of our 60-Day Money-Back Guarantee, the $8.97 (s&h) is non-refundable.In addition, a pre-paid return label has been issued to assist with the return of that second shipment at no additional cost to you. Please allow a minimum of 7-10 business days for that label to arrive by mail.Your [redacted] account is now closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]Manager of Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I disagree with two of the claims made in the letter 1. I have never been connected to a representative when I have called - at all hours of the day and all days of the week - the phone number was ALWAYS busy.2. Any and all shipments from the company that I received beginning in December 2014 were returned with the notation that I wanted to cancel the service and did not want to receive any further products from them.
Sincerely,
[redacted]
[redacted]
[redacted]Date: 08/19/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear [redacted],Thank you for the opportunity to respond. Our records indicate that the last charge on you [redacted] account was on April 24, 2015 in the amount of $52.94. On May 28, 2015 a refund was issued for the April 24th charge.We were notified on June 24, 2015 that you had filed a dispute with your financial institution regarding the April 24, 2015 charge after we had already issued your refund. If your financial institution had issued a provisional credit it may have been reversed due to our refund having already been issued for that charge. To check on the status of that dispute and any actions taken by your financial institution, you would need to contact them directly.Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]Manager of Consumer Affairs
Complaint: [redacted]
I am rejecting this response because:From: [redacted] Sent: Wednesday, August 12, 2015 9:18 AM To: c[redacted] Subject: Re: Complaint #[redacted] (NV Perricone) Good Morning, On May 23, 2015 I filed a complaint against NV Perricone LLC with the Revdex.com and my complaint was handled and the company agreed to credit me $52.94 for the April 24, 2015 ‘purchase’ which I never received anyway because I told ‘[redacted]’ at NV Perricone to cancel the order. Unfortunately, I didn’t print the email from the Revdex.com for my records and it has since expired and I can’t access it. However, NV Perricone just charged my credit card for the $52.94 from April 24, 2015 again after they said they would take it off! Please help! My number is [redacted] if you need to speak to me. Thank you.
Ms. [redacted]Date: 10/27/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear Ms. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize...
for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We regret to learn that you may have experienced a potential reaction with Cold Plasma Sub-D®, as you have stated. A Customer Specialist will be contacting you within the next few business days to discuss your experience. It is of utmost importance to us that any potential reaction to this product is documented and addressed.On October 14, 2015 your third shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88. We regret if it was not your intent to receive this shipment.In an effort to resolve this matter, I have issued a refund of $52.94 and cleared the remaining account balance of $105.88. Please allow 3-5 business days for this credit to post.Your Cold Plasma Sub-D® account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,Christine D[redacted]Manager of Consumer Affairs
Ms. [redacted]Date: 04/21/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear Ms. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any...
miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted]® via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.More specifically, the online offer stated [quote]: "Approximately 30 days after your first order is shipped, and then approximately every 3 months thereafter, you will be sent a new 90 day supply of [redacted] ®. For each 90 day supply sent to you, you will be charged three monthly payments of $49.95 plus $2.99 for shipping and handling, which will conveniently be charged to the card you provide today unless you call to cancel. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize this program or future shipments and charges, call customer service anytime at [redacted]. This exclusive Perricone order comes with our 60-day Money Back Guarantee (less S&H)." We regret we have no record of a cancelation request prior to December 22, 2014.Per the terms of the offer, on September 24, 2014 your second shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping. The second payment of $52.94 was charged on October 22, 2014, leaving a remaining balance of $52.94.On October 28, 2014 your second shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time refunds totaling $96.91 were issued and the balance of $52.94 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $8.97 (s&h) was not refunded. As customers return shipments for a variety of reasons, the return of this shipment did not automatically cancel your account.On December 18, 2014 your third shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88.On December 22, 2014, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.Therefore, on January 14 and February 11, 2015 the second and third payments of $52.94 each were processed for your third shipment.On February 20, 2015 your financial institution reversed the three installments of $52.94 each for your third shipment. While these chargebacks created credits in your favor with your financial institution, they restored the amount of $158.82 due and payable to Perricone MD.On February 26, 2015 your third shipment was processed as received at our facility, after the 60-Day Money Back Guarantee had expired; thus, the balance was not cleared.On April 2, 2015 courtesy credits totaling $158.82 were applied to your account balance, clearing the outstanding balance for your third shipment. Please consider any invoices received after this date as having crossed in the mail.Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]Manager of Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I maintain that the selected verbiage which the company states is only available by clicking on a small link at the very bottom of the order pageand going through 20 different sections of "Terms of Use and Conditions of Purchase". I am sure that I am not the only person making an order who has not seen or gone through this - it is legal but sneakily deceptive.Thank you for your assistance with this, and I have received the said refund.
Sincerely,
[redacted]
[redacted]Date: 09/17/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any...
miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled online for automatic shipments of [redacted] on April 14, 2015. As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. This information is clearly stated on the order page of our website to the right of “Your Selected Products" prior to online checkout. The products are also shipped with information reiterating the terms and benefits of membership. On April 15, 2015 your first shipment, a 30-day introductory supply, was sent and charged in full $53.70 (included $3.75 CA tax) at the time of shipping.On May 14, 2015 your second shipment, a 90-day supply, was sent for a total of $170.73 (included $8.97 s&h plus $11.91 CA tax) to be billed in three installments over three 30-day billing cycles with any applicable tax applied to the first payment. The first payment of $64.85 was charged at the time of shipping, leaving a remaining balance of $105.88.On May 16, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.Therefore, on June 13, 2015 the second installment of your second shipment was processed in the amount of $52.94, leaving a remaining balance of $52.94.On July 2, 2015 refunds totaling $117.79 were issued for your second shipment and the remaining balance of $52.94 was cleared.On August 19, 2015 your financial institution reversed the payment of $53.70 for your first shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $53.70 due and payable to [redacted].However, as a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $53.70 for the chargeback of your first shipment. Please consider any invoices received after the date of this correspondence as having crossed in the mail.Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,Christine D[redacted]Manager of Consumer Affairs
[redacted]Date: 05/07/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear Ms. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any...
miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted] via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart in bold font prior to any personal information being entered. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.More specifically, the online offer stated [quote]: "Approximately 30 days after your first order is shipped, and then approximately every 3 months thereafter, you will be sent a new 90 day supply of [redacted] ®. For each 90 day supply sent to you, you will be charged three monthly payments of $49.95 plus $2.99 for shipping and handling, which will conveniently be charged to the card you provide today unless you call to cancel. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize this program or future shipments and charges, call customer service anytime at [redacted]. This exclusive Perricone order comes with our 60-day Money Back Guarantee (less S&H)." We regret if you found the offer hidden or unclear in any way.Per the terms of the online offer, on February 27, 2015 your second shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88.On March 9, 2015, per your request your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.Therefore, on March 27 and April 24, 2015 the second and third payments of $52.94 each were processed.As a gesture of goodwill and in an effort to resolve this matter, I have issued refunds totaling $105.88 for your second shipment. Please allow 3-5 business days for these credits to post.Your [redacted]® account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]Manager of Consumer Affairs
Ms. [redacted]Date: 10/21/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear Ms. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any...
miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of [redacted] on February 22, 2014. We regret if you experienced any difficulties when attempting to cancel your account. We have tested our Customer Service number, ###-###-####, and were able to be connected with a representative.On June 8, 2015 your seventh shipment, a 90-day supply, was sent and invoiced for a total of $172.71 for which payment has never been received and we have no record of being returned for credit.However, as a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $172.71 for your seventh shipment. Please consider any invoices received after the date of this correspondence as having crossed in the mail.Your [redacted] account is now closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,Christine D[redacted]Manager of Consumer Affairs
Complaint: [redacted]
I am rejecting this response because:Please be advised that as of this date, I have NOT received a credit of $93.92 from [redacted] Broker/Associate atUnited Realty GroupDirect: [redacted] eFax: [redacted]
I received email correspondence from [redacted] agreed to a full refund resolving the dispute. Please advice if further information is needed. Otherwise, thank you for your time and attention. [redacted]
[redacted]
[redacted]
[redacted]Date: 09/17/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear Ms. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any...
miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted] via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart in bold font prior to any personal information being entered. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.More specifically, the online offer states [quote]: "Approximately 4 weeks after your first order is shipped, and then approximately every 12 weeks thereafter, you will be sent a new 90 day supply of [redacted]. Each shipment will be charged to the card you provide today, in three installments, approximately every 4 weeks, at the guaranteed low price of $49.95 plus $2.99 for shipping and handling per installment, unless you call to cancel. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize future shipments and charges, call customer service anytime at ###-###-####. Every [redacted] purchase includes a 60-day money-back guarantee of the purchase price less shipping and handling." We regret if you found the terms of the offer unclear in any way.On May 4, 2015 your sixth shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88.On June 3, 2015 we attempted to process your second payment of $52.94 for your sixth shipment, but your charge card was declined by your financial institution.On June 23, 2015, per your request, your account was canceled and a courtesy credit of $52.94 was applied to your outstanding balance, leaving a remaining balance of $52.94.As a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $52.94 for your sixth shipment. Please consider any invoices received after the date of this correspondence as having crossed in the mail.Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,Christine D.Manager of Consumer Affairs
[redacted]
Date: 01/25/16Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear [redacted]Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any...
miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled online for automatic shipments of Cold Plasma Sub-D® on March 14, 2015. We regret we have no record of a cancellation request prior to August 20, 2015.On June 15, 2015 your second shipment, a 90-day supply, was sent for a total of $251.82 (included $11.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $83.94 was charged at the time of shipping. The second and third payments of $83.94 each were charged on July 15 and August 14, 2015. On December 2, 2015 your second was processed as received at our facility, after the 60-Day Money Back Guarantee had expired; thus, no refund was issued.On December 28, 2015, as a gesture of goodwill, refunds totaling $251.82 were issued for your second shipment. If you have not yet received those refunds, please provide the following reference numbers to your financial institution to check on the status:[redacted] - Refund of $83.94[redacted] - Refund of $83.94[redacted] - Refund of $83.94Your Cold Plasma Sub-D® account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,Christine D[redacted]Manager of Consumer Affairs
Complaint: [redacted]
I am rejecting this response because: I agreed to pay for purchases dated 1/28/15 for $55.90 and 3/2/15 for $52.94 for a total of $108.84. However, my credit card shows the following activity which is not authorized:purchases on:3/27/15 for $52.944/24/15 for $52.944/24/15 for $52.94 My current credit card statement due 9/7/15 now shows another charge of $52.94 for 4/24/15. My statement shows credits as follows:4/24/15 for $52.945/28/15 for $52.94It appears that I have been overcharged $155.86 and want my credit card to reflect a credit for this amount. I do not understand Perricone's billing practices and it looks like they issue a credit and then double-bill.I originally ordered this product over the phone and never agreed for the company to automatically send me products. Perricone should cease and desist charging my credit card for any more purchases and credit my account properly.
Sincerely,
[redacted]
[redacted]Date: 06/05/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We...
take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of [redacted] on January 25, 2015. As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Per the terms of the offer, on February 27, 2015 your second shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88.On March 9, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.Therefore, on March 27 and April 24, 2015 the second and third installments of $52.94 each were processed for your second shipment.As a gesture of goodwill and in an effort to resolve this matter, I have issued a refund of $52.94 for the third installment of your second shipment. Please allow 3-5 business days for this credit to post.Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]Manager of Consumer Affairs