[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com,I have attached the email stating the vehicle was being SHIPPEDI would’ve bought locally had I known it was being driven Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Mr [redacted] Know the last thing I would do is disrespect him or the dealership and the statement that was given by employees where slatedAt this time I want and Apology.and he can call me or any manger 3###-###-#### Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Please send the forms via email for me to cancel the additional productsI would like to do business elsewhereThe leinholder, Nissan Motor Acceotance, is aware of my request and balanceI am unable to drive to Gainesville to complete this request Please use the email address on my account to forward all paperwork and keep a paper trail Regards, [redacted] ***
We were notified of MsSt Louis’ concern on March 2, 2018, and we immediately contacted her at the number providedI informed the customer that while we typically need a customer to be present to cancel any additional coverages, we would make an exception based on her circumstances and email her the formsHowever, given the fact that there is still an outstanding balance on the vehicle, once the emailed forms were printed out, I would need the original signature mailed back for the protection of both parties At that point, MsSt Louis stated that she’d just come in to sign the forms and abruptly ended the call
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The details of the class action suit in question, Sanborn, et alvNissan North America Inc., can be found here: https://eclaim.kccllc.net/caclaimforms/nss/Home.aspx According to the settlement agreement (available here: https://eclaim.kccllc.net/caclaimforms/nss/Documents/Settlement Agreement.pdf),"All consumers who are residents of, and purchased or leased a new or used or Nissan Altima in, the State of Florida on or before April 1, 2017" are members of the settlement class The settlement agreement goes on to state that "any Class Member whose Class Vehicle currently has a dashboard with Deterioration may have a Nissan dealership document the Deterioration on or before April 29, 2017, and then, ...may obtain a replacement dashboard through a to be determined mechanism, which may include, among other solutions, allowing the Class Member to pay $to have the dashboard replaced at a Nissan dealership." Deterioration is defined as "cracking, deforming, melting, bloating, out-of-the-ordinary softening, and stickiness of the skin of a dashboard on the Class Vehicles." My case meets all these criteria, and my repair was approved under the class action suit as I received a notice in the mail instructing me to go ahead and bring in my car to a Nissan dealership for the repairNowhere in the settlement does it state that the dashboard must be the original dashboard that the car was bought with, only that "a dashboard on the Class Vehicles", defined as "Model Year and Model Year Nissan Altimas" have Deterioration, which my car does Regards, [redacted]
Ms [redacted] came in and we sat down and had a nice conversationI apologized for the inconvenience we caused her and for the entire situation not being handled in a better mannerWe took back the car and never processed her payment for vehicleI hope she is satisfied with the resolution
Hello, My name is [redacted] and I wanted to respond to the customer complaint we also received The customer purchased the vehicle online through our internet department, due to the price being several thousand less than her local dealerAfter reviewing the emails sent back and forth, the customer was never told the vehicle would be shipped to Tallahassee from GainesvilleWhen we found out through Nissan Consumer affairs about the customer concerns, we contacted her immediatelyWe offered to send her a check to fill her tank up and her salesperson also apologized for the misunderstanding about the delivery of her vehicleIf the customer came to pithe vehicle it would have the same mileage on it, no matter if she drove it or our delivery driver drove itWe offered to deliver the vehicle to the customer, to not inconvenience her since she disliked her local dealerOur dealership has a extremely high CSI score and would not have done anything to mislead a customer and change out reputation P.SPlease feel free to contact me on my cell of office number if I can be anymore help in this matter [redacted] GSM Gainesville Nissan###-###-#### Cell###-###-#### Office
We addressed the starting issue, which we found to be the batteryAlso, we addressed the steering issue, which is a common trait of the vehicle but slightly exaggerated in this particular car so we ordered parts to rectify the issueEverything has been addressed that we have knowledge of, please
let us know if there is anything further we can do for youThank youGainesville Nissan
We received Ms***'s title in the mail in error, she contacted us and we sent her title to a California address that was on the title and after the title was not received by her she contacted us again to find out that she had movedWe have not received the title in the returned mailDebbie
from AmeriCredit contacted our Controller Elaine Fiorita this morning 9-13-and told her the story and she got all the paperwork that was sent to our dealership on 9-09-16 and it has been F** **'s out 9-13-with a lien release the *** ** ***How we got involved we are not sure but we have taken the corrected steps to correct the issue
We are sorry Mr*** feels this way, we have spoke to him several times and explained that the MSO was ordered and as of this morning we have overnighted his tag and registration to himAs of 1-19-we feel that we have resolved issue and all is goodWe have tried to explain that we were on
top of the situation from the beginning. Thank you! *** ***General ManagerGainesville Nissan
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***I will close this issue when I have my titleI've been lied to and avoided for almost two months and more than anybody I want this issue "closed"So when I receive my title the issue is closed
I am rejecting this response because:
Regards,
*** ***
The reason we are unable to facilitate this repair is the dash in the vehicle is not the correct dash for the vehicleNissan agreed to replace the dash in this vehicle under the contingency that it was the original dash that came in the vehicleBut, this car has been in an accident in the
past and the original dash was removed and replaced with a dash that is not the correct dash for the vehicleWe cannot be responsible for replacement of a dash when there is an incorrect dash currently in the vehicleUnfortunately, there is nothing we can do in a scenario where the vehicle has been altered and no longer in the original state
Mr*** was at the dealership and he took property from another customer without asking so he was asked to leave the premisisi spoke with numerous individuals that were at the dealership at that time and they all stated the same thingMr *** was previously in the car business and is just
trying to ruin Mr*** reputation
We are very sorry for the misunderstanding about the shipping of the vehicle. After speaking with the sales consultant about this transaction, he stated that "When I said shipped I meant delivered to her home or office to save the customer the 3hr drive to Gainesville". The person from the bank actually asked the sales consultant if the vehicle was being pick-up of delivered, and that is when [redacted] told the banker the vehicle was being shipped. And at that point he should have said the vehicle is being delivered to the customer not actually shipped. We have retired gentlemen that deliver the vehicles to our preferred customers in other city's. The Dealership has not experienced an issue like this in the past, and we have delivered several hundred vehicles. We would like to know what we can do to make the customers experience with her purchase better than it has been to this point. Please let me now so I can present it to my Gm of the dealership to see what can be done. Thanks [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Mr. [redacted] Know the last thing I would do is disrespect him or the dealership and the statement that was given by employees where slated. At this time I want and Apology.and he can call me or any manger 3###-###-####.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Please send the forms via email for me to cancel the additional products. I would like to do business elsewhere. The leinholder, Nissan Motor Acceotance, is aware of my request and balance. I am unable to drive to Gainesville to complete this request. Please use the email address on my account to forward all paperwork and keep a paper trail.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: The details of the class action suit in question, Sanborn, et al. v. Nissan North America Inc., can be found here: https://eclaim.kccllc.net/caclaimforms/nss/Home.aspx. According to the settlement agreement (available here: https://eclaim.kccllc.net/caclaimforms/nss/Documents/Settlement Agreement.pdf),"All consumers who are residents of, and purchased or leased a new or used 2008 or 2009 Nissan Altima in, the State of Florida on or before April 1, 2017" are members of the settlement class. The settlement agreement goes on to state that "any Class Member whose Class Vehicle currently has a dashboard with Deterioration may have a Nissan dealership document the Deterioration on or before April 29, 2017, and then, ...may obtain a replacement dashboard through a to be determined mechanism, which may include, among other solutions, allowing the Class Member to pay $250.00 to have the dashboard replaced at a Nissan dealership." Deterioration is defined as "cracking, deforming, melting, bloating, out-of-the-ordinary softening, and stickiness of the skin of a dashboard on the Class Vehicles." My case meets all these criteria, and my repair was approved under the class action suit as I received a notice in the mail instructing me to go ahead and bring in my car to a Nissan dealership for the repair. Nowhere in the settlement does it state that the dashboard must be the original dashboard that the car was bought with, only that "a dashboard on the Class Vehicles", defined as "Model Year 2008 and Model Year 2009 Nissan Altimas" have Deterioration, which my car does.
Regards,
[redacted]
On 12/22/2016, [redacted] came to Gainesville Nissan. Upon arrival into the service drive, [redacted] was immediately confrontational. [redacted] Orozco was the service advisor that first greeted [redacted]. As she exited her vehicle, she immediately began to cause a scene. She was demanding to speak...
to a manager without giving [redacted] the opportunity to address or even find out her concern. At the time [redacted] (Service Director) was with another customer and not immediately available. Ms. [redacted], after being belligerent on the service drive, calmed down enough to speak to [redacted] about the concern. He informed her that the part was here, and that our automated parts notification system had in fact attempted to contact her 3 times as it is set-up to do. Ms. [redacted], was dismissive of this explanation and wanted the vehicle repaired. [redacted], told her that he would get it into to the shop and the next available technician would perform the repair to the door, (Every technician at the time was working on other vehicles). Approximately 15 minutes later, she became very hostile once again, this time Assistant Service Manager [redacted] attempted to assist Ms. [redacted]. To this employee she was very belligerent and nasty as well. Approximately another 5 minutes passed, 20 minutes total time from her arrival the vehicle was pulled into the shop, technician [redacted] had approximately 5 minutes remaining to complete the repair on the vehicle he was working on and then Ms. [redacted] car was next on his dispatch list. At this time Ms. [redacted], was in the customer service lounge being vocally demeaning to the dealership and staff. It got to a point that a customer not an employee came to complain, I was in the shop looking at a vehicle, customer requested to speak to me to state they felt uncomfortable by the use of language. At this time, I had 2 employees stating they were talked to in a very disrespectful way and now a customer complaint. Ms. [redacted], went to [redacted] and stated, “no one is working on my car, go get my (F’ing) car now. There is no need to speak to any of our employees in this manner, or have this type of conduct in the customer waiting areas. At this time, I went to speak to Ms. [redacted], told her I needed to speak to her in my office, to which she got loud and said no, she became hostile on the service drive toward me to which I then replied, “You are no longer welcome at Gainesville Nissan, you will need to take your vehicle to another Nissan dealer for service.” She became even more belligerent, to which I then replied if you do not leave the premises I will call the police. Unfortunately, this is not the first time there has been issues/complaints with the customer. There has been 4 previous times customer has complaints by the service team on the way she conducts herself and the way she demeans employees. Gainesville Nissan
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com,I have attached the email stating the vehicle was being SHIPPED. I would’ve bought locally had I known it was being driven.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com,I have attached the email stating the vehicle was being SHIPPEDI would’ve bought locally had I known it was being driven Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Mr [redacted] Know the last thing I would do is disrespect him or the dealership and the statement that was given by employees where slatedAt this time I want and Apology.and he can call me or any manger 3###-###-#### Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Please send the forms via email for me to cancel the additional productsI would like to do business elsewhereThe leinholder, Nissan Motor Acceotance, is aware of my request and balanceI am unable to drive to Gainesville to complete this request Please use the email address on my account to forward all paperwork and keep a paper trail Regards, [redacted] ***
We were notified of MsSt Louis’ concern on March 2, 2018, and we immediately contacted her at the number providedI informed the customer that while we typically need a customer to be present to cancel any additional coverages, we would make an exception based on her circumstances and email her the formsHowever, given the fact that there is still an outstanding balance on the vehicle, once the emailed forms were printed out, I would need the original signature mailed back for the protection of both parties At that point, MsSt Louis stated that she’d just come in to sign the forms and abruptly ended the call
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The details of the class action suit in question, Sanborn, et alvNissan North America Inc., can be found here: https://eclaim.kccllc.net/caclaimforms/nss/Home.aspx According to the settlement agreement (available here: https://eclaim.kccllc.net/caclaimforms/nss/Documents/Settlement Agreement.pdf),"All consumers who are residents of, and purchased or leased a new or used or Nissan Altima in, the State of Florida on or before April 1, 2017" are members of the settlement class The settlement agreement goes on to state that "any Class Member whose Class Vehicle currently has a dashboard with Deterioration may have a Nissan dealership document the Deterioration on or before April 29, 2017, and then, ...may obtain a replacement dashboard through a to be determined mechanism, which may include, among other solutions, allowing the Class Member to pay $to have the dashboard replaced at a Nissan dealership." Deterioration is defined as "cracking, deforming, melting, bloating, out-of-the-ordinary softening, and stickiness of the skin of a dashboard on the Class Vehicles." My case meets all these criteria, and my repair was approved under the class action suit as I received a notice in the mail instructing me to go ahead and bring in my car to a Nissan dealership for the repairNowhere in the settlement does it state that the dashboard must be the original dashboard that the car was bought with, only that "a dashboard on the Class Vehicles", defined as "Model Year and Model Year Nissan Altimas" have Deterioration, which my car does Regards, [redacted]
Ms [redacted] came in and we sat down and had a nice conversationI apologized for the inconvenience we caused her and for the entire situation not being handled in a better mannerWe took back the car and never processed her payment for vehicleI hope she is satisfied with the resolution
Hello, My name is [redacted] and I wanted to respond to the customer complaint we also received The customer purchased the vehicle online through our internet department, due to the price being several thousand less than her local dealerAfter reviewing the emails sent back and forth, the customer was never told the vehicle would be shipped to Tallahassee from GainesvilleWhen we found out through Nissan Consumer affairs about the customer concerns, we contacted her immediatelyWe offered to send her a check to fill her tank up and her salesperson also apologized for the misunderstanding about the delivery of her vehicleIf the customer came to pithe vehicle it would have the same mileage on it, no matter if she drove it or our delivery driver drove itWe offered to deliver the vehicle to the customer, to not inconvenience her since she disliked her local dealerOur dealership has a extremely high CSI score and would not have done anything to mislead a customer and change out reputation P.SPlease feel free to contact me on my cell of office number if I can be anymore help in this matter [redacted] GSM Gainesville Nissan###-###-#### Cell###-###-#### Office
We addressed the starting issue, which we found to be the batteryAlso, we addressed the steering issue, which is a common trait of the vehicle but slightly exaggerated in this particular car so we ordered parts to rectify the issueEverything has been addressed that we have knowledge of, please
let us know if there is anything further we can do for youThank youGainesville Nissan
We received Ms***'s title in the mail in error, she contacted us and we sent her title to a California address that was on the title and after the title was not received by her she contacted us again to find out that she had movedWe have not received the title in the returned mailDebbie
from AmeriCredit contacted our Controller Elaine Fiorita this morning 9-13-and told her the story and she got all the paperwork that was sent to our dealership on 9-09-16 and it has been F** **'s out 9-13-with a lien release the *** ** ***How we got involved we are not sure but we have taken the corrected steps to correct the issue
We are sorry Mr*** feels this way, we have spoke to him several times and explained that the MSO was ordered and as of this morning we have overnighted his tag and registration to himAs of 1-19-we feel that we have resolved issue and all is goodWe have tried to explain that we were on
top of the situation from the beginning. Thank you! *** ***General ManagerGainesville Nissan
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***I will close this issue when I have my titleI've been lied to and avoided for almost two months and more than anybody I want this issue "closed"So when I receive my title the issue is closed
I am rejecting this response because:
Regards,
*** ***
The reason we are unable to facilitate this repair is the dash in the vehicle is not the correct dash for the vehicleNissan agreed to replace the dash in this vehicle under the contingency that it was the original dash that came in the vehicleBut, this car has been in an accident in the
past and the original dash was removed and replaced with a dash that is not the correct dash for the vehicleWe cannot be responsible for replacement of a dash when there is an incorrect dash currently in the vehicleUnfortunately, there is nothing we can do in a scenario where the vehicle has been altered and no longer in the original state
Mr*** was at the dealership and he took property from another customer without asking so he was asked to leave the premisisi spoke with numerous individuals that were at the dealership at that time and they all stated the same thingMr *** was previously in the car business and is just
trying to ruin Mr*** reputation
We are very sorry for the misunderstanding about the shipping of the vehicle. After speaking with the sales consultant about this transaction, he stated that "When I said shipped I meant delivered to her home or office to save the customer the 3hr drive to Gainesville". The person from the bank actually asked the sales consultant if the vehicle was being pick-up of delivered, and that is when [redacted] told the banker the vehicle was being shipped. And at that point he should have said the vehicle is being delivered to the customer not actually shipped. We have retired gentlemen that deliver the vehicles to our preferred customers in other city's. The Dealership has not experienced an issue like this in the past, and we have delivered several hundred vehicles. We would like to know what we can do to make the customers experience with her purchase better than it has been to this point. Please let me now so I can present it to my Gm of the dealership to see what can be done. Thanks [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Mr. [redacted] Know the last thing I would do is disrespect him or the dealership and the statement that was given by employees where slated. At this time I want and Apology.and he can call me or any manger 3###-###-####.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Please send the forms via email for me to cancel the additional products. I would like to do business elsewhere. The leinholder, Nissan Motor Acceotance, is aware of my request and balance. I am unable to drive to Gainesville to complete this request. Please use the email address on my account to forward all paperwork and keep a paper trail.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: The details of the class action suit in question, Sanborn, et al. v. Nissan North America Inc., can be found here: https://eclaim.kccllc.net/caclaimforms/nss/Home.aspx. According to the settlement agreement (available here: https://eclaim.kccllc.net/caclaimforms/nss/Documents/Settlement Agreement.pdf),"All consumers who are residents of, and purchased or leased a new or used 2008 or 2009 Nissan Altima in, the State of Florida on or before April 1, 2017" are members of the settlement class. The settlement agreement goes on to state that "any Class Member whose Class Vehicle currently has a dashboard with Deterioration may have a Nissan dealership document the Deterioration on or before April 29, 2017, and then, ...may obtain a replacement dashboard through a to be determined mechanism, which may include, among other solutions, allowing the Class Member to pay $250.00 to have the dashboard replaced at a Nissan dealership." Deterioration is defined as "cracking, deforming, melting, bloating, out-of-the-ordinary softening, and stickiness of the skin of a dashboard on the Class Vehicles." My case meets all these criteria, and my repair was approved under the class action suit as I received a notice in the mail instructing me to go ahead and bring in my car to a Nissan dealership for the repair. Nowhere in the settlement does it state that the dashboard must be the original dashboard that the car was bought with, only that "a dashboard on the Class Vehicles", defined as "Model Year 2008 and Model Year 2009 Nissan Altimas" have Deterioration, which my car does.
Regards,
[redacted]
On 12/22/2016, [redacted] came to Gainesville Nissan. Upon arrival into the service drive, [redacted] was immediately confrontational. [redacted] Orozco was the service advisor that first greeted [redacted]. As she exited her vehicle, she immediately began to cause a scene. She was demanding to speak...
to a manager without giving [redacted] the opportunity to address or even find out her concern. At the time [redacted] (Service Director) was with another customer and not immediately available. Ms. [redacted], after being belligerent on the service drive, calmed down enough to speak to [redacted] about the concern. He informed her that the part was here, and that our automated parts notification system had in fact attempted to contact her 3 times as it is set-up to do. Ms. [redacted], was dismissive of this explanation and wanted the vehicle repaired. [redacted], told her that he would get it into to the shop and the next available technician would perform the repair to the door, (Every technician at the time was working on other vehicles). Approximately 15 minutes later, she became very hostile once again, this time Assistant Service Manager [redacted] attempted to assist Ms. [redacted]. To this employee she was very belligerent and nasty as well. Approximately another 5 minutes passed, 20 minutes total time from her arrival the vehicle was pulled into the shop, technician [redacted] had approximately 5 minutes remaining to complete the repair on the vehicle he was working on and then Ms. [redacted] car was next on his dispatch list. At this time Ms. [redacted], was in the customer service lounge being vocally demeaning to the dealership and staff. It got to a point that a customer not an employee came to complain, I was in the shop looking at a vehicle, customer requested to speak to me to state they felt uncomfortable by the use of language. At this time, I had 2 employees stating they were talked to in a very disrespectful way and now a customer complaint. Ms. [redacted], went to [redacted] and stated, “no one is working on my car, go get my (F’ing) car now. There is no need to speak to any of our employees in this manner, or have this type of conduct in the customer waiting areas. At this time, I went to speak to Ms. [redacted], told her I needed to speak to her in my office, to which she got loud and said no, she became hostile on the service drive toward me to which I then replied, “You are no longer welcome at Gainesville Nissan, you will need to take your vehicle to another Nissan dealer for service.” She became even more belligerent, to which I then replied if you do not leave the premises I will call the police. Unfortunately, this is not the first time there has been issues/complaints with the customer. There has been 4 previous times customer has complaints by the service team on the way she conducts herself and the way she demeans employees. Gainesville Nissan
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com,I have attached the email stating the vehicle was being SHIPPED. I would’ve bought locally had I known it was being driven.
Regards,
[redacted]