Signet Jewelers

January 24, 2017   [redacted]   Dayton OH    Dear [redacted]   We appreciate the opportunity to respond to your concerns with the service your mother received from our Dayton store. Your service concerns have been forwarded to the District Manager responsible for of the...

store involved. She will investigate and address your concerns further.   While the repair work is listed under your mother’s name only, we can confirm her time piece was sent to a watch repair shop multiple times for battery replacement and water sealing. We spoke with the store manager [redacted] who returned from vacation today. The watch arrived at our store on January 18, 2017 and a replacement watch band will be arriving this week.   We regret any appearance that our company does not care about this situation and we understand that you have been working with a case specialist in our Customer Care Department. Once the watch band has arrived, we will offer compensation to your mother for the inconvenience she has experienced.   We apologize for your dissatisfaction in this matter.   Sincerely,     Vicki C. Resolution Specialist   cc: Revdex.com

July 27, 2017        Revdex.com Case #:[redacted]   Dear Mr. [redacted]   We appreciate the opportunity to respond to your concerns regarding your credit account. We located the credit account to which you refer in your complaint, and we confirmed that the name on our...

account is associated with the name under which you submitted your complaint.   We investigated your account concerns and found the following. ·         On October 9, 2015, you opened a credit account with our store, Kay Jewelers, and financed purchases totaling $3,131.44. On April 1, 2016, a voluntary surrender of merchandise totaling $2,839.20 reduced your account balance to zero. ·         On December 10, 2016, you financed a purchase for $1,229.56. You have made a total of $540.00 in payments. ·         A credit review on July 19, 2017 caused the credit limit on your account to lower to $1,000.00 from $2,300.00 based upon your overall credit history.   As stated in section 14 of our Retail Installment Credit Agreement, which you received at the time you applied for credit, we reserve the right to raise or lower your credit limit at any time without prior notification. Regretfully, we cannot honor your request to raise your credit limit to $2,300.00 at this time.   We apologize for your dissatisfaction in this matter.   Sincerely,     Vicki C Resolution Specialist

January 10, 2017   Dear [redacted]:   Thank you for contacting us again with your online delivery concerns. We are sorry if there was any confusion with the placement of our shipping information on our website.   The holidays are a busy time of the year. Our delivery schedule is computerized and as previously stated the time of the day the order is made can factor into which business day  the order is shipped out. We regret that our shipping schedule did not meet your needs but we are happy to hear that you were able to take advantage of our free next day delivery option to your relative’s home which was not available for store deliveries. According to our records, the package was delivered on December 16, 2016 as requested.   We apologize for your continuing dissatisfaction in this matter.   Sincerely,     Vicki C. Resolution Specialist   cc:       Revdex.com

Initial Business Response /* (1000, 8, 2016/02/10) */
February 10, 2016
Dear Ms. [redacted]:
We appreciate the opportunity to respond to your concerns regarding the service from our company. We have forwarded your service complaints to the district manager over the repair shop that worked on...

your rings. She will investigate and take any needed remedial action necessary with those involved to prevent a reoccurrence.
We reviewed your complaint and found the details of your complaint to be accurate. Your wedding ring and four bands were sent to our repair shop for soldering on January 6, 2016. The repair took longer than originally quoted. According to our repair shop, there were issues with the bands that caused the delay. Our records indicate that you are currently working with a case specialist and replacements for your four bands have been special ordered in a size 5. The vendor has quoted a date of March 28, 2016 for their arrival date at the store. We would like to clarify that the bands may arrive prior to this date. If you have any questions about the status of your bands, please contact your case specialist Linzi at 1-800-[redacted] x [redacted].
We recognize the importance of your wedding rings to you and understand your frustration with not having them in your possession for so long after your recent wedding. As compensation, we are crediting your husband's account for two month's payments.
We apologize for your dissatisfaction in this matter.
Sincerely,
Vicki C.
Resolution Specialist
cc: Revdex.com
Initial Consumer Rebuttal /* (3000, 10, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like my (custom made?) bands and wedding ring soldered well before March 28, 2016. With a date of March 28, 2016 for arrival of the bands, I will again have to turn my wedding ring to the same repair shop that did a hack job on the first set of bands. When I turn in my wedding ring I will again not have it/them for two weeks? Also, my wedding ring is very misshapen, it is no longer round as it was when I turned it in on January 5th, 2016. The sides of my wedding ring used to be smooth, but, now it's rough on both sides, like the diamonds are not flush to the ring as they were when I turned it in on January 5, 2016. I know when my ring was at the repair shop at least one (or more?) of the stones fell out, please assure and secure my diamonds will not fall out once all of the repair and soldiering is done. Please also assure my ring will be as smooth on the sides as it was before I gave them to the repair shop. My ring is a custom design by my husband.
Crediting my husband's account for two months of payments is not enough, he would like 60% off the (total price/account) ring and bands.
Final Business Response /* (4000, 24, 2016/05/16) */
May 16, 2016
Dear Ms. [redacted]:
Thank you for contacting us again with your additional concerns. We are sorry to hear that you are still having problems with your rings and hope that the custom ring being made will resolve your issues.
We have deferred your husband's next payment of June 1, 2016 to July 1, 2016. In addition, we have credited the account one month's payment. We apologize for your continuing dissatisfaction in this matter.
Sincerely,
Vicki C.
Resolution Specialist
cc: Revdex.com
Final Consumer Response /* (4200, 26, 2016/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When we turned in the rings they stated it would be 6-8 weeks before the new completed rings would be ready, yesterday (5/19) made it 7 weeks. My husband talked to Susan at Jared in [redacted] where the rings are on Monday (5/16) and she stated she had no news as to whether or not the rings would be completed by week 8. I have this time been without my wedding ring for 7 weeks. There needs to be a huge discount for all of this trouble. A payment being taken off my husbands account here and there is nice BUT not enough. I am a bride without a wedding ring because of the jeweler. This ring needs to be greatly discounted for my husband. Start at at least 60% off the total price of the ring! My ring has been with the jeweler 75 percent of the time since I have gotten married.

Initial Business Response /* (1000, 10, 2015/08/04) */
see attached response
August 4, 2015
Brian B[redacted]
[redacted]
[redacted]
Dear Mr. B[redacted]:
Thank you for allowing us the opportunity to respond to your concerns regarding the sapphire ring you purchased on March 5,...

2015.
We would first like to clarify that we do not accept the opinion of other jewelers regarding quality of our merchandise or repair work. As our competitors, their opinions may be biased against us in order to establish a future business relationship with you.
We have attached two photographs of the ring. The first photograph occurred on March 5, 2015 when the ring was sized at our repair shop to a size 10. The second photograph shows the condition on the ring when it was sent to our repair shop on July 25, 2015 for evaluation. According to our jeweler who evaluated the ring, there were no findings of a manufacturer's defect, such as porosity or poor casting, which would have contributed to the damage that occurred.
Our records indicate that on July 29, 2015, you agreed to have the ring repaired by our company for $75.00 and you purchased the Extended Service Plan to cover future repairs that occur during normal wear and tear. Thank you for your patronage with our company.
We apologize for your dissatisfaction in this matter.
Sincerely,
Vicki C[redacted]
Resolution Specialist

Initial Business Response /* (1000, 5, 2015/08/25) */
August 25, 2015
[redacted]
[redacted]
Dear Ms. [redacted]:
Thank you for contacting us regarding your experience at the Eastgate store. We located the credit account to which you refer in your complaint, and...

we confirmed that the name on our account is associated with the name under which you submitted your complaint.
It is our company policy to clearly communicate to customers that they are applying for a credit account. We have addressed your concerns with the district manager of the store. He will investigate further and take any needed remedial action with the associate involved and ensure credit applications are presented appropriately.
We have closed the account and contacted the three credit bureaus to remove the credit inquiry and account from your credit history. Please allow ten days for the adjustment to complete.
We apologize for your frustration in this matter.
Sincerely,
Vicki C[redacted]
Resolution Specialist
cc: Revdex.com

Initial Business Response /* (1000, 5, 2015/09/24) */
September 24, 2015
[redacted]
[redacted]
Dear [redacted]:
We appreciate the opportunity to respond to your concerns regarding your credit account and the service you received from our Greenwood store. ...

We located the credit account to which you refer in your complaint, and we confirmed that the name on our account is associated with the name under which you submitted your complaint.
It is our policy to clearly explain our credit application process, including the fact that a hard inquiry is recorded in association with the process. We have addressed your concerns with the district manager of the store. She will investigate further and take any needed remedial action with the associate involved to ensure the correct information is provided regarding inquiries in accordance with our policy.
We disclose on our credit application that we will obtain a consumer report and it is an industry standard to access a consumer's credit file before establishing an account. Hard inquiries are recorded when consumers apply for an extension of credit to obtain goods or services. Your intent to establish a credit account with us is not in dispute and, as such, a corresponding inquiry was made in order to create your new account.
According to our records, you voluntarily surrendered the ring on September 11, 2015 which has reduced your account balance to zero. Because the credit account was established and utilized for five months, we are unable to remove the reporting of the account from the credit bureaus. In addition closing the account may have a negative impact on your credit. Since it was a high balance it may positively impact your utilization ratio, one of many factors that can contribute to your overall credit score.
We apologize for your frustration in this situation and hope the information provided helps to clarify the matter.
Sincerely,
Vicki C[redacted]
Resolution Specialist
cc: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2015/09/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
When the gentleman talked to me I asked by surrendering the ring would it hurt my credit and he told me no. I will accept this because it helps my situation and I will be able to buy a home. But it seems like the practice at your company is to tell the customer what they want to hear not the TRUTH.
Thanks,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/01) */
July 1, 2015
Dear Mr. [redacted]:
We appreciate the opportunity to respond to your concerns regarding the service you received at our [redacted] store. We have forwarded your service complaints to the district manager over the store. He will...

investigate and take any remedial action needed with those involved in order to prevent a reoccurrence.
We investigated your complaint and learned that after your ring was sent to our repair shop to have the prong repaired; one of our jewelers noted what is either a chip or a natural inclusion on the girdle of your diamond. A former store associate from the [redacted] store contacted you before getting further information from the repair shop and told you that your diamond was cracked. We regret the distress that this incorrect information caused you. It is our procedure for our store associates to have all the facts before contacting our guests with issues when they occur.
According to Sherry who met with you in the store and showed you your diamond under magnification, the mark noticed by the jeweler is likely an inclusion since it has not erupted through the surface. However, your diamond is under warranty and we can send your ring to the home office repair shop to evaluation. If the diamond is damaged, it will be replaced free of charged under your warranty.
We recognize the importance of your wedding jewelry to you and understand your frustration in this matter. You can take you ring to any of our Kay Jewelers stores to be sent to the home office if you prefer not to return to the [redacted] location. Please take a copy of this letter with you to the store of your choice. If the store associates of the store you visit have any questions, please ask them to call the Customer Care Department with file number [redacted] for assistance.
We apologize for your dissatisfaction in this matter.
Sincerely,
Vicki C.
Resolution Specialist
cc: Revdex.com

July 24, 2017     [redacted]   Revdex.com Case #:[redacted]   Dear Mr. [redacted]   We appreciate the opportunity to respond to your concerns regarding your credit account and the service you received from our company. We...

located the credit account to which you refer in your complaint, and we confirmed that the name on our account is associated with the name under which you submitted your complaint.   We investigated your account concerns and found the following. ·         On April 2, 2016, you opened a credit account with our store, Kay Jewelers. From that day to May 18, 2017, you financed purchases totaling $1,513.91. ·         Your monthly minimum payments of $70.00 are due by the first of each month.   We have attached a payment history and account statements from April 2017 to present for your records. During the time period mentioned in your complaint, you made a partial payment of $35.00 on April 19, 2017. Your May statement shows you owed $70.00 by June 1, 2017. No payment was made. Your June statement shows you owe a minimum payment of $70.00 by July 1, 2017 and a past due amount of $**.60. We received a $35.00 payment on June 16, 2017 but it was NSF.   Due to your missed May and June payments, a credit review occurred and your account was closed due to your overall credit performance on July 7, 2017. As stated in section 14 of our Retail Installment Credit Agreement, which you received at the time you applied for credit, we reserve the right to close a credit account at any time without prior notification.   It is not our procedure to reopen an account closed unless an error has occurred which caused the closure. Because no error occurred, we cannot reopen your credit account.   We apologize for your dissatisfaction in this matter.   Sincerely,     Vicki C Resolution Specialist

Initial Business Response /* (1000, 5, 2015/06/09) */
June 9, 2015
Dear Ms. [redacted]:
We appreciate the opportunity to respond to your request for a refund. We offer a thirty day return period. Our policy is printed on the receipt and posted on signs in our store.
While we sympathize...

with you regarding your current situation, we do not make exceptions to our return policy for personal reasons.
We have closed your account as requested and apologize for your dissatisfaction in this matter.
Sincerely,
[redacted]
Resolution Specialist
cc: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The return was only 5 days past 30 days, given my extensive account and years as a customer I find this poor business ethic. Due to the fact that the item was never used, new in the box, you did not even look at the time and give any resolution. This is pure greed at the expense of a loyal customer, in which I will be sure to tell many others about this experience and your over priced items.
Final Business Response /* (4000, 9, 2015/06/11) */
June 11, 2015
Dear Ms. [redacted]:
Thank you for contacting us again with your concerns regarding our refund policy. We would like to clarify that we have made exceptions to thirty day policy in the past when merchandise quality issues could not be resolved within the return policy. We do not consider the length of time past the refund policy, personal circumstances, or the amount of past purchases our guests have made as part of the decision for an exception to our return policy.
We apologize for your continuing dissatisfaction in this matter.
Sincerely,
[redacted]
Resolution Specialist
cc: Revdex.com

December 28, 2017   Dear Mr. [redacted]   Re: Revdex.com Case # [redacted]   We appreciate the opportunity to respond to your concerns regarding the service you received at our Fairfax, VA store.   We investigated your complaint and found the following. ...

·         We located a layaway account that was opened and later canceled under your first and middle name. ·         We located a credit prequalification that was submitted under your first and last name.   Neither of our credit service providers have an account under the names you provided. If you do receive a letter from one of our service providers regarding a credit application that was submitted with the wrong name, please send us a copy and we will request that the incorrect information be removed.   We have forwarded your service concerns to the district manager over this store. They will address your concerns further with the team members involved.   We apologize for your dissatisfaction in this matter.   Sincerely,     [redacted] Resolution Specialist

Initial Business Response /* (1000, 5, 2015/10/27) */
October 27, 2015
Dear Ms. [redacted]:
Thank you for contacting us with your concerns regarding the quality of your earrings.
We were unable to locate the purchase of your earrings with the information you provided or your purchase for...

earring backs. In order to investigate your complaint fully, we would need the name of the purchaser to locate the information on your diamond earrings. In addition, please attach a copy of the appraisals you stated you received so that we can respond to your assertion. We would like to clarify that an appraisal is different from the price a jeweler will give to purchase your jewelry from you. We have no control over the prices jewelry resellers offer.
Thank you for your assistance.
Sincerely,
Vicki C.
Resolution Specialist
cc: Revdex.com

June 8, 2017     [redacted]   Re: Revdex.com ID # [redacted]   Dear Ms. [redacted]   We appreciate the opportunity to respond to your concerns regarding the return of gold shavings after warranty repairs. We would like to assure you that we follow...

all federal and local laws in the areas we do business.   We use the gold shavings left over from repair work to off-set the cost to our company for providing free repairs under our service plan. Many repairs involve adding gold to jewelry and we do not charge for this under our service plan. Our guests who pay for repair work can request the return of gold shavings prior to having their jewelry worked on.   According to our records, we have offered to return the gold shaving removed from the sizing of your ring as a one-time customer service.   We apologize for your dissatisfaction in this matter.   Sincerely,     Vicki C Resolution Specialist   cc:       Revdex.com

Initial Business Response /* (1000, 10, 2015/11/13) */
November 13, 2015
Dear Ms. [redacted]:
We appreciate the opportunity to respond to your concerns regarding your credit account. We located the credit account to which you refer in your complaint, and we confirmed that the name on our...

account is associated with the name under which you submitted your complaint.
We investigated your complaint and found the following.
" On May 30, 2014, you opened a credit account with our store, Kay Jewelers. On February 14, 2015, you financed a purchase for $114.89. You paid off the balance on March 23, 2015.
" On April 24, 2015, you opened a layaway at the [redacted] store for an Open Heart necklace for $199.81. You made a $20.00 deposit on the layaway.
" On May 2, 2015, the layaway was canceled. The Open Heart necklace and a blue and white diamond fashion pendent were sold at new sale pricing with a $50.00 off promotional card. The $20.00 deposit was used as a down payment and the remaining $63.66 was financed on a regular interest-bearing plan on your credit account. Please see attached receipts including the signed credit draft showing the financed amount.
We would like to clarify that we do attempt to contact our guests when payments are missed in an effort to resolve any issues they may be experiencing and explore options together. Our records indicate that we made multiple attempts to contact you by phone through the month of July and August.
On August 23, 2015, you spoke with a representative in our Recovery Department who agreed to remove the late fees on the account if you made a payment for the $66.51 balance, which you did make. While we cannot access the call recording, it is not our company's procedure to offer to change our reporting of credit history to the credit bureaus unless an error is located. There is no indication in the representative's written documentation that a receipt was mentioned to show the amount was previously paid. However, because we cannot access the call recording, we cannot confirm or deny if this was discussed. Typically, if one of our guests state they have proof of payment, we request it to be faxed to us for review and it is kept on file for documentation purposes.
We are obligated by the Fair Credit Reporting Act to accurately report your account history with us to all credit bureaus; adverse information such as nonpayment may report for up to seven years from the last date of delinquency. Our records indicate the information we are reporting is accurate. Therefore, we are unable to honor your request to remove the account from your credit file. If you can locate the receipt, you state shows the payment in full of the necklaces, we would be happy to reconsider our decision.
We apologize for dissatisfaction in this matter.
Sincerely,
Vicki C.
Resolution Specialist
cc: Revdex.com
Initial Consumer Rebuttal /* (3000, 12, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am tired of fighting this. I just hope that maybe someone out there reads this and just maybe considers changing the way this company does business. I'm a hard-working woman who has been struggling to get my credit built up since my divorce. I have never once been late on a single payment because I always use cash to instantly pay off the balance-no matter what it is i've purchased. I guess its just frustrating that because of an error on Kay's side I'm being forced to take the hit. But I guess thats how it goes. Just realize Kay that you have lost a customer and I will tell everyone I know about how I was treated.
Thank you to the Revdex.com for at least giving me a chance to file my concern.

April 17, 2017     [redacted]   Re: Revdex.com ID # [redacted]   Dear Ms. [redacted]   We appreciate the opportunity to respond to your concerns regarding your bracelet and the service you received at our store. Your service concerns have been...

forwarded to the District Manager responsible for the Broward store. She will investigate and address your concerns further with those involved.   We have reviewed your concerns and found the details of your complaint to be accurate. According to our records, the Customer Care representative you have been working is assisting you with a replacement bracelet as you have requested. A bracelet has been special ordered and a second bracelet is being shipped from another store for you to see.   We apologize for your frustration and any inconvenience your experienced in this matter.   Sincerely,     Vicki C Resolution Specialist   cc:       Revdex.com

March 15, 2017  [redacted]2705 West Country Rd. 42 Apt #340Burnsville MN 55306 Dear Mr. [redacted] Thank you for contacting us again with your request to work out a trade-in. We have forwarded your contact information with the district manager Toni White. Our district managers handle discounting and can work with you on prices of merchandise. She or a store manager under her direction will contact you. We would like to clarify that our trade-in program is for diamond jewelry only and credit would not be available for gemstone items.   As previously stated, due to the lack of any repairs since a stone tightening in November, we would need to have the rings evaluated by a jeweler to determine their current condition for replacement or exchange as you have requested. If you could like to meet with the district manager personally for the evaluation instead, you can also request that once she contacts you.  We apologize for your continuing dissatisfaction in this matter. Sincerely,  Vicki CResolution Specialist cc:       Revdex.com

June 25, 2017   [redacted]   Revdex.com case: [redacted]   Dear Ms. [redacted]   We appreciate the opportunity to respond to your concerns with the service issues you have experienced regarding your engagement ring. Your service concerns have been forwarded...

to the District Manager responsible for the store and Design and Service Center involved. They will investigate and address your concerns further with those involved.   We investigated your ring concerns and found that the details of your complaint to be accurate. As a bit of context, our company manages more than 4 million service and repair transactions each year, and we take great pride in the trust our guests place in us with caring for their jewelry. We have procedures in place to protect our guests’ jewelry. However, human error can still occur.   We recognize the importance of your special ring to you and understand your distress over this situation. According to our records, our Customer Care Department has been working with your fiancé and has arranged a return as you have requested.     We apologize for your dissatisfaction in this matter.   Sincerely,     Vicki C Resolution Specialist   cc: Revdex.com

August 17, 2016Dear Ms. [redacted]: We appreciate the opportunity to respond to your concerns with the service you received from our [redacted] and [redacted] stores. We have forwarded your service complaints to the district managers over the stores. They will investigate and take the remedial...

action needed with those involved to prevent a reoccurrence.    We would first like to clarify that sized rings can be returned within our thirty day return policy. Unfortunately, because of the length of time before this issue was brought to our attention, we cannot confirm this allegation.   We reviewed your concerns with the repair work on your rings and found the following. For clarity’s sake, we have separated the repair history by each ring. ·         On June 26, 2015, you purchased a 1ct total diamond weight engagement ring with an emerald cut diamond and double halo at our [redacted] store. The ring was sent to our repair shop to be sized to a 7.5.o   On June 30, 2015, the ring was sent to our repair shop from our [redacted] store to be size to a 7.25.o   On July 3, 2015, the ring was sent to our repair shop to have sizing bumps put on the inside of the ring. o   On August 9, 2015, your ring was sent to our shop to be sized to 6.75 and to tighten a diamond. o   On December 24, 2015, our repair shop tightened one diamond. o   On June 29, 2016, our repair shop rhodium plated your ring. ·         On June 25, 2015, you purchased a men’s 1ct diamond wedding band at our [redacted] store. On June 26, 2015, the band was sized to a 9 and engraved.o   On July 3, 2015, our [redacted] store’s shop put sizing bumps in the shank. o   On January 21, 2016, a new half-shank was added to the band at no charge. o   On March 9, 2016, our shop re-stamped the band and re-polished the brush finish of the band. According to our records, you contacted our Guest Relations Department on January 12, 2016 regarding the interest on your account. A supervisor rebated $47.47 in finance fees as a customer service. On July 29, 2016, you contacted our Guest Relations Department and expressed dissatisfaction that you had attempted to return your rings a week after you purchased them but you were told you could not because it was sized and engraved. At this point your complaint was forwarded to a case specialist who contacted you and you explained that the rings had also been repaired without your permission and you were dissatisfied with their appearance.  We appreciate the importance of your wedding jewelry to you and your husband and understand your distress when problems arise with your special rings. Unfortunately, we could not locate documentation of the unauthorized repairs. However, we understand that our store manager compensated you with a $200.00 account credit for this error. Due to the length of time since the rings were purchased, we cannot honor your request for a refund. Both rings are still available in our company and we can replace your rings if your originals have not been repaired back to your satisfaction. As you have stated, our Guest Relations Department has authorized an exchange. Although you have requested an indefinite amount of time to exchange the rings, we have limited this to six months.  As additional compensation, we are crediting your account $133.70 for its current balance. Thank you for your patronage with our company. We apologize for your frustration and inconvenience you have experienced in this matter.  Sincerely,  Vicki C.Resolution Specialist cc: Revdex.com

April 8, 2017   Re: Revdex.com complaint # [redacted]   Dear Mr. [redacted]   Thank you for contacting us again with your additional concerns. As previously stated, our call records do not match the volume of calls you assert in your complaint; additionally, we do not have record of recent contact with you prior to your call on March 30, 2017, after we responded to your complaint.   We reviewed your account and confirmed that you purchased PPP, an optional credit insurance product administered by Assurant Solutions. Assurant sends out a welcome package, which includes your insurance certificate and details of your coverage, for your review shortly after it is purchased. It also includes instructions on how to submit a claim, if and when necessary. If you have questions about your coverage or a claim, you can reach Assurant Solutions at 1-877-800-5871.   We also reviewed your payment history; all payments that you have submitted to us were submitted as one-time payments. Recurring payments can only be set up on our website. You can reach Customer Care at 1-800-877-3616 for assistant with setting up recurring payments or cancelling your PPP mentioned above.   When you spoke with us on March 30, 2017, you notified our Representative that you were not receiving mail from us. Due to these circumstances, we will reinstate these special terms on your account: ·         Your minimum monthly payments will be reduced from $145.00 to $75.00. ·         Your interest rate will be reduced from 21% to 16%. ·         The terms of this program remain in effect as long as minimum monthly payments are received accordingly; if your minimum payment is not received each billing cycle, the terms of your account will revert to the original terms set forth in your Retail Installment Credit Agreement o   As a reminder, your minimum monthly payments are due by the 27th of each month.   We hope the above information further clarifies this matter and apologize for your continuing dissatisfaction.   Sincerely,     David K Resolution Specialist

Revdex.com:
I have reviewed the response *ade by the business in reference to co*plaint ID [redacted], and find that this resolution is satisfactory to *e.