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Silsbee Kia

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Silsbee Kia Reviews (31)

I have attached a file that shows the two invoices side-by-side Both have exactly the same part number and description

I am personally aware of Ms [redacted] situationI agreed that the original vehicle she purchased was probably not the right vehicle for her based on what she described her wants and needs wereI told her that I would do what we could to try to help her get out of the vehicle and into one that she would be happy withI was very careful to explain to her that the vehicle that she would be happy with would be significantly more money and that we would do the best we can to get her out of itWe fought the lenders and actually lost money to try to make her happyShe and her mother were happy when they left the store and I have not heard of any issues until this Revdex.com complaintThough I am very disappointed that she is obviously not a happy customer, in my opinion, we do not owe Ms [redacted] anythingI don't feel that there is anything we can do short of reversing her commitments on different car deals to make her happy and I am not willing to do thatShe is in the car that she chose and at the deal she agreed to

Revdex.com: If they actually call that's fine but so far no phone callSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11417700, and find that this resolution is satisfactory to me Sincerely, [redacted]

The customer bought his Hybrid Optima from us in April of We have since declined his request for leather seats due to the fact that there is no documentation stating that our dealership promised free leather aftermarketOur process at Silsbee Kia is to document anything and everything we promise to customers at the time of purchaseIn this case, the customer has no documentation stating that we owe him leather seating aftermarketSilsbee Kia put the customer in a loaner vehicle to identify the problem with his vehicleUnfortunately, we had to send him to a Kia dealership in Beaumont as we didn't have certified technicians to work on his backup cameraWe did this to keep the customers warranty intactSilsbee Kia apologizes for any inconvenience this has caused the customerWe're doing everything in our power to get our newest technicians certified as to not have this problem arise again

I apologize for the frustrations and the obvious misunderstandingOne month after the transaction on June 13th, we personally had a meeting to discuss all of these same issuesAt the end of the meeting, we came to an agreement and you stated you were happyWe have fulfilled our obligations and have done everything we stated we were going to do as what was agreed upon in our meetingIf you have a new concern, we will be glad to address it Thank you

Complaint: I am rejecting this response because: I do have documentation of being offered leather seatsIn text message formWhich yall said was valid proof and know it's notAs for the back up camera, yall intenally sold me a car you couldn't even serviceI processed to beaumont kia where they told me the same thingNow I'm having to bring my car hours away to west houston to get a simple back up camera looked atIm fed up with yall! Sincerely, [redacted]

Mrs*** came in originally with a concern that her ABS, traction control, and hill descent lights were onThe original diagnosis was the left rear hub assemblyA few days after we replaced the hub assembly, she came back again with the ABS, traction control, and hill descent lights onThe
diagnosis at the time of the second visit was the wiring harness that feeds to the hub has failedAlthough the parts are related, they are completely separate parts from one anotherVery often, especially with electrical components, when you replace one part, it puts more stress on associated parts which eventually causes failureWe usually see hub assemblies and associated components begin to fail around 65,000+ miles

This is what they do, constantly avoiding the customer and coming up with new excuses to avoid the bigger issues

This is not an attempt at resolutionI find it extraordinarily convenient (for the business, at least) that two separate failure codes were found within days of each other (not at the same time) for the same issueFurther, the documentation provided by the dealership states in both instances that the issue lies with the wheel speed sensor (not the hub assembly)My stance remains firm that I paid $to fix a light issue that was not fixed

We will reach out to the customer today and set up a meeting with the GM, the GSM, and the new service manager to have this resolved as soon as possibleSilsbee Kia apologizes for the negative experiences the customers have had and will do our absolute best to resolve the matter

on 5-17-2016, I had ** and *** allison drive me to silsbee kiawhen the dealer had preped the car and before the test drive ,we all walked around the car ** and *** sat in the front seats, we did not see a msrp sticker on the car anywhere ** and *** then left for home , I test drove the car, went inside to do the paper workkiki the sale women kept saying, you will get the car thro your banknot

I will be happy to have our Service and Parts Director explain the invoices to you if you would give him a callHis name is *** *** and his number is ***Although I understand the concern and acknowledge that things could have been communicated differently, I reject the idea that we sold the same part to the customer twice and charged twice for the same jobThe customer approved the work and paidIf the customer is not willing to accept my initial offer as a compromise and close this Revdex.com complaint, then I will accept that, but I can not continue to debate the same concernThis can easily be explained directly to the customer if we are given the chance to do so

Unfortunately, we were not able to get this deal approved without a valid driver's license

The managers here at Silsbee Kia have attempted to reach out to Mrand Mrs*** on several occasions and their voicemail is inactiveWe will continue to try and reach themWe also encourage them to return our call at *** and ask to speak with our GSM or our GMThank you

Complaint: 10817319
I am rejecting this response because:I was promised that upon making this deal that I would be guaranteed the same interests rate that was with the first car, obviously I did not get the same rate. When I was in the office and signing paperwork I took [redacted]' word,a verbal agreement  that obviously had no truth or meaning to it. When he said he was going to make it close, doing the math, 7k (due to being upside down 3k from the first car ) is not a small amount.  Not to mention that half of the time I had this brand new car that was traded in I only had for about 2 weeks total seeing as I had to leave it at the dealership due to their incompetence. I lost money by putting a down payment down on the first car and the first car note for a vehicle that I barely had and did not want. I feel insulted that [redacted] is acting as if nothing is wrong.  This is not how business deals are made ,I may not be experienced but when someone states verbally they are going to do something  that's a verbal contract. SilsbeeKia has made this by far the worst car buying experience ever.Sincerely,
[redacted]

Silsbee Kia has contacted the customer and she feels that we took advantage of her with what she was buying and what she was paying for it. We feel that we over extended ourselves to ensure that she was happy and now the reaction to our services and help is being taken advantage of. We drove out of...

state to pick her up and over came all credit issues and took a loss in gross to keep her in her budget as she stated was important to her. In short, we gave her what she wanted every time she asked for something. Now she is asking for more and no one is responding or saying yes. We negotiate the deal with the the wrong sales tax rate and when the mistake was caught, it influenced an already extremely aggressive drive out price. The difference of $1700 some odd dollars. Louisiana vs Texas sales tax rate. In her understanding she was figuring a $4800 drive out vs $6500 drive out. We went over the mistake with her which we admitted was on our end. After a few minutes we settled on an agreed number. Paper work was wrapped up and [redacted] (GSM) and the sales rep completed the delivery. [redacted] followed up with her the following day as he promised in the delivery. We confirmed she was happy with her purchase and would give us a good survey. Day 2 follow up was done by the sales rep and offered a second delivery which she was interested in while we installed her cruise control on a scheduled day. The date was set and the adds were installed. It was after this that we received the email stating that she was unhappy. Her concerns were addressed by Steve Sons immediately on that same day. Being familiar with her situation, [redacted] called her to touch base since he just saw her that morning at the dealership. He did not get an answer or response. This happened on a Thursday. [redacted] then called her again at a later date and she answered and said she was in fear of losing her benefits since we grossed up her SSI so her income would reflect her gross income not net. I know we are all familiar with how this works, and we've spent several go rounds trying to ensure her that we didn't fabricate her income. Her other issue is we put her employment status as retired and not SSI. She received an alert from her credit monitoring source that her bureaus now show a new employer which makes her think her SSI benefits may be affected if they are notified she has an employer or may be receiving more income than what she actually does. We spent a large amount of time reassuring her she will not be affected by this and the rules and guidelines we follow. This deal went to Kia Motors Finance on a tier 8 with full stipulations of Proof of Income, Proof of Residence, references of friends and family, and a processing fee. The payment was $105/month. The payment to income is well within the budgeting guidelines.  Her last concern was that she was told to sign 2 documents in finance that were blank and didn't have any info on it. We explained to her several times that numerous title applications are signed for titling purposes only. We feel at the moment of presenting the forms we didn't adequately explain them and their purpose. We apologized for the experience of her purchase, and asked how could we make it right. She since has not given us an answer. As stated before, we went above and beyond for this customer and we've reached out to try and make it right with no avail.In regards to the allegations of stranding her out of state and the customer having to threaten us with calling the police because of such, is just simply not true. Actions of this caliber are unethical and absolutely against the law and Silsbee Kia as well as our employees as individuals would never take part in such terrible actions.

I do understand Ms [redacted]'s position. Electrical diagnosis can often times create a domino effect. I feel like we acted in good faith, as we always do, and don't necessarily see where we did anything wrong. I would be willing to participate in remedying this situation by refund the customer the labor that she was charged of $178.50. That is all I can do at this point.

I have attached a file that shows the two invoices side-by-side.  Both have exactly the same part number and description.

Complaint: 11852277
As of today (1/11/17), they have not contacted me.Sincerely,
[redacted]

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