The customer bought his Hybrid Optima from us in April of 2016. We have since declined his request for leather seats due to the fact that there is no documentation stating that our dealership promised free leather aftermarket. Our process at Silsbee Kia is to document anything and everything we...
promise to customers at the time of purchase. In this case, the customer has no documentation stating that we owe him leather seating aftermarket. Silsbee Kia put the customer in a loaner vehicle to identify the problem with his vehicle. Unfortunately, we had to send him to a Kia dealership in Beaumont as we didn't have certified technicians to work on his backup camera. We did this to keep the customers warranty intact. Silsbee Kia apologizes for any inconvenience this has caused the customer. We're doing everything in our power to get our newest technicians certified as to not have this problem arise again.
Complaint: 11707291
I am rejecting this response because: I do have documentation of being offered leather seats. In text message form. Which yall said was valid proof and know it's not. As for the back up camera, yall intenally sold me a car you couldn't even service. I processed to beaumont kia where they told me the same thing. Now I'm having to bring my car 3 hours away to west houston to get a simple back up camera looked at. Im fed up with yall!
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11417700, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
According to both invoices that I received, the problem was with the wheel speed sensor. No mention was made on the diagnostic portion of a hub assembly. Be that as it may, the second invoice mentions that one of the parts needed in BOTH instances would be "HUB ASSY-RR WHE" which I am assuming is for the right rear (both invoices also have the same part number). Either way, the sensor assembly for the ABS was quoted at $125.97, which I am suspecting is what the vehicle needed in the first place instead of replacing the same part twice. I am willing to pay the $85 for labor plus the $125.97 for the sensor assembly, but that still leaves me $327.86 in the hole. Even if that $300+ was refunded to me, though, I would like to take the vehicle to another Kia dealership so I feel that a full refund is in order.
Silsbee Kia has a process that requires all promises of aftermarket items to be documented on a "WE OWE" form at the time of purchase. Silsbee Kia does not honor text messages or any other verbal agreements.
Complaint: 11826812
I am rejecting this response because: I went to KIA of Silsbee with full intentions of buying that KIA Forte LX they advertised online for $13K. I kept my end of the deal. Now [redacted] has the nerve to make it look like I'm an ungrateful customer "after all they did for me". I want to throw up. ALL they did was defraud, bait and switch and extort me. Yes, that WAS a lot!In response to [redacted]/KIA of Silsbee's reply to my original complaint:It's taken a several days to pick my jaw up off my chest. Let me just say, any GSM that counters a customer's complaint with lies, distain and total lack of concern for how that customer came away from their place of business is sad.To answer [redacted]'s comment about me being upset and "thinking" I'd been taken advantage of and paying too much; simply put, YES, I do! KIA of Silsbee advertised that exact KIA Forte LX online for $13,000.00 (the bait and lack of truth in advertising). After looking online from Lafayette, LA to Houston, TX it was the one car I could afford (+ TTL), but when all was said and done it cost me over $17K (the switch). The convenient "tax mistake" was $1,200.00 not $1,700.00. (By padding that amount for this Revdex.com reply [redacted] makes it look like he gave me some HUGE "rebate" NOT!) I had every right to dispute any added amount.[redacted] threatened me without a way to get back home (nearly 50 miles away) if I didn't go through with the deal with the added $1,200.00. When I threatened to call the police he widdled that $1,200.00 down by nearly $650.00 (like he was doing me a big favor) and I gave in to get it over with and get out of there. In hind sight, no matter how much I needed a car I should have gone with my gut and called the police.[redacted] did not call me the next day, it was several days later. I told him I liked the car. I didn't say I liked the the deal and the way I was treated. I was hoping for at least an apology. Nothing.He said [redacted] would be sending me a survey and would appreciate all high marks. I just said OK...to getting a survey. I didn't say I was giving him high marks. Ironically I've never received that or any survey.[redacted] called the day after the sale to see how I liked the car. I told him I liked the car (only). He asked me not to judge him by what happened in the finance office. So apparently he knew what happened. I told him I wouldn't because he was the ONLY person there who didn't appear to be trying to get over on me. When [redacted] sent a text on Nov. 9th to see if he could expect me soon (to bring my car in to have the cruise installed) I brought up the unauthorized theft protection charge I just discovered on the contract. He gave me three different descriptions/reasons and when I pressed him for an accurate answer he referred me to the finance dept. I have a text (still on my phone) to prove it if necessary. After texting with [redacted], I called KIA customer service about all I mentioned in the original Revdex.com complaint.I REFUSED a second delivery when offered by [redacted] and told him [redacted] did a good enough job the night I bought the car. There was never an installaton done by or at KIA thus there was never a second delivery either. It was 8 days after buying the car that I went to KIA only to find out I had to go somewhere else to have the cruise installed. It was ultimately installed on Nov. 11th. So, that is a complete fabrication by [redacted].For a GSM, [redacted] has not gotten any of his records and most of his story straight.They did pad my income and show I was retired indicating I am on more than SSD. If this is common practice in the car dealership industry then fraud must be common. Since they won't change it themselves I will. I won't go along with their fraud.[redacted] can try to explain away my refusing to sign blank pages all he wants, but no reputable business would ever request that from anyone. No one with half a brain would sign blank pages!The final statement from [redacted] on his reply is how I was not threatened with being left to find my own way home. Yes, that would be against the law so it's no surprise [redacted] won't admit doing it.I told [redacted] (while he did the delivery that night) about what happened with [redacted] in the finance room. If [redacted] wants to be truthful he will admit I told him.Once [redacted] was finally contacted (he was not available the first two times KIA's consumer affairs tried to reach him so it was escalated to the district manager) he ([redacted]) called me. He was obviously not objective! I even told him I didn't think I should be talking to him since he was the offender and the rest of that unreal conversation is in my initial complaint.I have to question how KIA's district and regional managers handle complaints as none of them felt my complaint was worth their time to call me. For the record, I was completely available to any calls from KIA since I initiated them.It may be a "he said she said" situation but I am still filing charges for extortion and bait and switch.
Sincerely,
[redacted]
I do apologize greatly for the experience you encountered while purchasing a vehicle from us. As explained our systems changed and much of our information was lost during this process. Per the discussion with our General Manager, we will continue to do everything in our power to keep you a satisfied...
member of the Silsbee Kia Family. It was to our understanding that the license plate and registration issue has been resolved since your brought this to our attention. Once again, we do apologize for the unpleasant experience and want to keep you in our family. Just as a reminder the next service is on us as well as a full detail and full tank of fuel. Please contact us if there is anything else we can assist with. Thank you for your patience and understanding.
I am personally aware of Ms [redacted] situation. I agreed that the original vehicle she purchased was probably not the right vehicle for her based on what she described her wants and needs were. I told her that I would do what we could to try to help her get out of the vehicle and into one...
that she would be happy with. I was very careful to explain to her that the vehicle that she would be happy with would be significantly more money and that we would do the best we can to get her out of it. We fought the lenders and actually lost money to try to make her happy. She and her mother were happy when they left the store and I have not heard of any issues until this Revdex.com complaint. Though I am very disappointed that she is obviously not a happy customer, in my opinion, we do not owe Ms [redacted] anything. I don't feel that there is anything we can do short of reversing her commitments on 2 different car deals to make her happy and I am not willing to do that. She is in the car that she chose and at the deal she agreed to.
If you read the entire invoices, those are 2 separate part numbers but they are under the same part category. I will have my Service Director reach out to the customer to try to get this resolved. There may be a newly issue recall that may cover this issue. He will research it and give the customer a call.
I apologize for the frustrations and the obvious misunderstanding. One month after the transaction on June 13th, we personally had a meeting to discuss all of these same issues. At the end of the meeting, we came to an agreement and you stated you were happy. We have fulfilled our obligations and...
have done everything we stated we were going to do as what was agreed upon in our meeting. If you have a new concern, we will be glad to address it. Thank you
The customer bought his Hybrid Optima from us in April of 2016. We have since declined his request for leather seats due to the fact that there is no documentation stating that our dealership promised free leather aftermarket. Our process at Silsbee Kia is to document anything and everything we...
promise to customers at the time of purchase. In this case, the customer has no documentation stating that we owe him leather seating aftermarket. Silsbee Kia put the customer in a loaner vehicle to identify the problem with his vehicle. Unfortunately, we had to send him to a Kia dealership in Beaumont as we didn't have certified technicians to work on his backup camera. We did this to keep the customers warranty intact. Silsbee Kia apologizes for any inconvenience this has caused the customer. We're doing everything in our power to get our newest technicians certified as to not have this problem arise again.
Complaint: 11707291
I am rejecting this response because: I do have documentation of being offered leather seats. In text message form. Which yall said was valid proof and know it's not. As for the back up camera, yall intenally sold me a car you couldn't even service. I processed to beaumont kia where they told me the same thing. Now I'm having to bring my car 3 hours away to west houston to get a simple back up camera looked at. Im fed up with yall!
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11417700, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
According to both invoices that I received, the problem was with the wheel speed sensor. No mention was made on the diagnostic portion of a hub assembly. Be that as it may, the second invoice mentions that one of the parts needed in BOTH instances would be "HUB ASSY-RR WHE" which I am assuming is for the right rear (both invoices also have the same part number). Either way, the sensor assembly for the ABS was quoted at $125.97, which I am suspecting is what the vehicle needed in the first place instead of replacing the same part twice. I am willing to pay the $85 for labor plus the $125.97 for the sensor assembly, but that still leaves me $327.86 in the hole. Even if that $300+ was refunded to me, though, I would like to take the vehicle to another Kia dealership so I feel that a full refund is in order.
Silsbee Kia has a process that requires all promises of aftermarket items to be documented on a "WE OWE" form at the time of purchase. Silsbee Kia does not honor text messages or any other verbal agreements.
Revdex.com:
If they actually call that's fine but so far no phone callSincerely,
[redacted]
Complaint: 11826812
I am rejecting this response because: I went to KIA of Silsbee with full intentions of buying that KIA Forte LX they advertised online for $13K. I kept my end of the deal. Now [redacted] has the nerve to make it look like I'm an ungrateful customer "after all they did for me". I want to throw up. ALL they did was defraud, bait and switch and extort me. Yes, that WAS a lot!In response to [redacted]/KIA of Silsbee's reply to my original complaint:It's taken a several days to pick my jaw up off my chest. Let me just say, any GSM that counters a customer's complaint with lies, distain and total lack of concern for how that customer came away from their place of business is sad.To answer [redacted]'s comment about me being upset and "thinking" I'd been taken advantage of and paying too much; simply put, YES, I do! KIA of Silsbee advertised that exact KIA Forte LX online for $13,000.00 (the bait and lack of truth in advertising). After looking online from Lafayette, LA to Houston, TX it was the one car I could afford (+ TTL), but when all was said and done it cost me over $17K (the switch). The convenient "tax mistake" was $1,200.00 not $1,700.00. (By padding that amount for this Revdex.com reply [redacted] makes it look like he gave me some HUGE "rebate" NOT!) I had every right to dispute any added amount.[redacted] threatened me without a way to get back home (nearly 50 miles away) if I didn't go through with the deal with the added $1,200.00. When I threatened to call the police he widdled that $1,200.00 down by nearly $650.00 (like he was doing me a big favor) and I gave in to get it over with and get out of there. In hind sight, no matter how much I needed a car I should have gone with my gut and called the police.[redacted] did not call me the next day, it was several days later. I told him I liked the car. I didn't say I liked the the deal and the way I was treated. I was hoping for at least an apology. Nothing.He said [redacted] would be sending me a survey and would appreciate all high marks. I just said OK...to getting a survey. I didn't say I was giving him high marks. Ironically I've never received that or any survey.[redacted] called the day after the sale to see how I liked the car. I told him I liked the car (only). He asked me not to judge him by what happened in the finance office. So apparently he knew what happened. I told him I wouldn't because he was the ONLY person there who didn't appear to be trying to get over on me. When [redacted] sent a text on Nov. 9th to see if he could expect me soon (to bring my car in to have the cruise installed) I brought up the unauthorized theft protection charge I just discovered on the contract. He gave me three different descriptions/reasons and when I pressed him for an accurate answer he referred me to the finance dept. I have a text (still on my phone) to prove it if necessary. After texting with [redacted], I called KIA customer service about all I mentioned in the original Revdex.com complaint.I REFUSED a second delivery when offered by [redacted] and told him [redacted] did a good enough job the night I bought the car. There was never an installaton done by or at KIA thus there was never a second delivery either. It was 8 days after buying the car that I went to KIA only to find out I had to go somewhere else to have the cruise installed. It was ultimately installed on Nov. 11th. So, that is a complete fabrication by [redacted].For a GSM, [redacted] has not gotten any of his records and most of his story straight.They did pad my income and show I was retired indicating I am on more than SSD. If this is common practice in the car dealership industry then fraud must be common. Since they won't change it themselves I will. I won't go along with their fraud.[redacted] can try to explain away my refusing to sign blank pages all he wants, but no reputable business would ever request that from anyone. No one with half a brain would sign blank pages!The final statement from [redacted] on his reply is how I was not threatened with being left to find my own way home. Yes, that would be against the law so it's no surprise [redacted] won't admit doing it.I told [redacted] (while he did the delivery that night) about what happened with [redacted] in the finance room. If [redacted] wants to be truthful he will admit I told him.Once [redacted] was finally contacted (he was not available the first two times KIA's consumer affairs tried to reach him so it was escalated to the district manager) he ([redacted]) called me. He was obviously not objective! I even told him I didn't think I should be talking to him since he was the offender and the rest of that unreal conversation is in my initial complaint.I have to question how KIA's district and regional managers handle complaints as none of them felt my complaint was worth their time to call me. For the record, I was completely available to any calls from KIA since I initiated them.It may be a "he said she said" situation but I am still filing charges for extortion and bait and switch.
Sincerely,
[redacted]
I do apologize greatly for the experience you encountered while purchasing a vehicle from us. As explained our systems changed and much of our information was lost during this process. Per the discussion with our General Manager, we will continue to do everything in our power to keep you a satisfied...
member of the Silsbee Kia Family. It was to our understanding that the license plate and registration issue has been resolved since your brought this to our attention. Once again, we do apologize for the unpleasant experience and want to keep you in our family. Just as a reminder the next service is on us as well as a full detail and full tank of fuel. Please contact us if there is anything else we can assist with. Thank you for your patience and understanding.
I am personally aware of Ms [redacted] situation. I agreed that the original vehicle she purchased was probably not the right vehicle for her based on what she described her wants and needs were. I told her that I would do what we could to try to help her get out of the vehicle and into one...
that she would be happy with. I was very careful to explain to her that the vehicle that she would be happy with would be significantly more money and that we would do the best we can to get her out of it. We fought the lenders and actually lost money to try to make her happy. She and her mother were happy when they left the store and I have not heard of any issues until this Revdex.com complaint. Though I am very disappointed that she is obviously not a happy customer, in my opinion, we do not owe Ms [redacted] anything. I don't feel that there is anything we can do short of reversing her commitments on 2 different car deals to make her happy and I am not willing to do that. She is in the car that she chose and at the deal she agreed to.
If you read the entire invoices, those are 2 separate part numbers but they are under the same part category. I will have my Service Director reach out to the customer to try to get this resolved. There may be a newly issue recall that may cover this issue. He will research it and give the customer a call.
I apologize for the frustrations and the obvious misunderstanding. One month after the transaction on June 13th, we personally had a meeting to discuss all of these same issues. At the end of the meeting, we came to an agreement and you stated you were happy. We have fulfilled our obligations and...
have done everything we stated we were going to do as what was agreed upon in our meeting. If you have a new concern, we will be glad to address it. Thank you