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Silver Bay Reviews (40)

Nice houses, friendly employees. My wife and I have found the house we would like the rent. We have everything ready to pay, but at least want to view the property first. I called them to schedule a viewing and one employee told me to wait 2 business days for the realtor to contact me and to call back if no one has contacted me. I waited two business days and called back as told, but then another employee told me that I have to wait patiently for those two business days, which I already have. I assume it's going to take another 2 business days to be contacted, so I thought we should just apply and see what happens. The funny thing is, there is no way to apply for the property because it is nowhere to be found on their website. It's a lost cause. They confirmed the property is still available, but no one has called, and there is nowhere to apply online. What else am I to do? It makes one wonder, could it be possible that someone at the business is holding the property for themselves or for someone else? Can you be that business to not have the time to schedule a simple viewing?

Stay away from Silver Bay Property Management (Georgia) if you value the health and safety of your family!!!
Here is what I put on the move out form at the end of my rental with Silver Bay:
#3 – How likely are you to recommend Silver Bay to a friend, relative or co-worker?
I would not recommend Silver Bay to my enemies, let alone to a friend, relative or co-worker. Over the past year, Silver Bay has proven to be nothing but a slum lord renting substandard housing in the Atlanta area. From refusing to provide Indoor Air Quality test promised during move in (after incomplete mold removal), to Service personal not keeping appointments , to incomplete and shoddy repairs when repairs are finally attempted – Silver Bay did not provide a livable structure.
#4 – Overall, how satisfied were you with the service provided by the staff at this Silver Bay home?
I not sure what was worse – Silver Bay not answering telephone & email messages until the 6 or 7 attempt or their rude and completely incompetent response when they did respond.
#8 – What did you like least about living at this Silver Bay home?
• Foul odor reported immediately upon move in. Silver Bay had the crawl space treated for mold removal. They promised to have an interior air quality test performed and the results were to be forwarded to me. After six months of continuous reporting to Silver Bay that the foul odor was still in the house AND requests to have the promised Interior air quality test performed, Silver Bay finally denied to have the issue resolved. Upon packing for move out, I found Black Mold on the interior closet doors of the back bedroom – it is my firm belief that Silver Bay was told that the walls of the home are saturated with black mold and that is why they refused to perform the promised tests. My family and I have suffered from severe allergy attacks (Headaches, dizziness, sneezing and stuffy heads) since moving into the house.
• Cockroaches, rats, mice, and snake infestations. Even with having exterminators treating the house, they were only able to “slow” the cockroach infestation not eliminate it because the roach infestation was and is so severe. It is going to take a lot of time and money to decontaminate my belongings after being in that house. The original exterminator removed a 4 foot long snake skin from the attic area and the whole time we were in the house, noises were heard in the attack. On New Year’s Day of 2014 – snake skin was blown from the air vent in the living room. When reported to Silver Bay they said that there was not an active snake infestation, but that skin had probably been there for years! Of course when I requested that the air ducts be cleaned because of the continuing odor in the house, Silver Bay denied the request because “the ducts are new – they don’t need to be cleaned”. Silver Bay will do & say anything at any time just so that they do not have to perform needed repairs.
• Broken sewer pipe under the back deck spewing raw sewage. This was reported in person to [redacted] when he came out to view the on-going continuous problems with the house. He said that he would send someone to repair it, but never did. The pipe is still broken and sewage is still being sent under the deck. At the same time, the broken fence and broken gutters were reported to [redacted]. He had the fence fixed and sent someone to look at the gutters. I’m assuming that the repair person told him that the gutter needed to be replaced and could not be repaired – we never saw the repair person again and the gutters have still not been repaired.
• Light in the master bathroom shower – three repair people were sent out to look at the light. Each time they said the whole fixture needed to be replaced because of bad wiring (in the shower area!), the light still has not been replaced. I’m just glad we are getting out before the whole house burns down!
• Three months to get keys to the community amenities – every time we called, someone was “working” on it. Of course to even get the “working” on it response required numerous phone messages and emails – all which were ignored unless they made a mistake and answered the phone.
• Had issues with the water heater, of course instead of replacing the 25 year water heater they “fixed” it again. On Easter Sunday it completely broke down and was running water out from under the house. We spent all of Easter Sunday attempting to contact or waiting for their repairman to show up. The repairman didn’t show up to turn off the running water or to tell us there wasn’t anything he could do until after 7:00 PM. Of course, we had called at 9:00 AM to report the issue and made follow-up calls all day long to find out a current status – but all calls were ignored as usual.
These are just the issues I documented on Move-out... Please - do not do business with Silver Bay Property Management!!!

I've had the a very bad experience with this companies [redacted] office. The employees there do not answer phone calls. They genuinely have no concern for their tenants. I believe they keep being replaced, even the receptionist doesn't answer phone calls. We have gotten a late fee charge before when we were actually on time, and when we disputed the late fee, they refused to drop it, probably to cover their own [redacted]. Maintenance comes quick and does a good job however, but thats only if you can get some one to answer.
I would not suggest this company to anyone in the [redacted] area. Everyone at the [redacted] office is incompetent. I am so glad that I no longer live in a silver bay managed property.

I'd like to say that this company is very unprofessional, after renting for a very nice local realtor, my landlord decide to switch to this company BIG MISTAKE! Never was I every late on my rent , but received emails stating that I was, hard to actually speak with , an agent, I have to call , and email several times. I decided to move out when my lease was up. I gave them more than 30 advanced noticed that I would Not be renewing my lease, I scheduled the walk through , taking a day off of work so that I could answer any questions , and to turn in all keys, and equipment, I get a text message 2 hours before my walk through stating that they had to cancel my walk through, and leave the keys on the counter, SO unprofessional, then I get a call asking what my new address is, when I submitted that information on several emails, faxes, and messages. I asked them if I'd be receiving my full refund he said No, I'm being charged nearly $200 landscaping fees for an area that's high in crime.. that's extremely excessive, and I told them so, in several Emails, and Faxes. Top it off my lease states that they are responsible for front yard landscaping fee's, I have tried to reason with this company, but they have not responded to any off my request or concerns. I'm considering filing a claim against this company. Lost wages, excessive charges, and any additional fee's.

We used to be with [redacted] which is amazing!!!! Highly suggest them...However they transferred our lease to this silverbay property management. Which is horrible they really don't get a [redacted] about you. NEVER NEVER NEVER been late and somehow our check for payment gets lost in the mail and they give us a 5 day lease termination and throw on a 125$ late fee are you kidding me!!!! On top of that when you need something fixed they take forever to get back to you or don't take it serious. The women working there answering the phones not professional at all close down already you guys suck!!!!!!!!!!!!!!!! Stay away from silverbay!!!!!!

I would like to say that being my first time to rent a home, I had a very pleasant experience with Silver Bay. My home of 30+ years was foreclosed on,leaving my wife and I and our 2 dogs, living in a motel until we found a place to live. Our Realtor found us this beautiful home owned by Silver Bay. After hearing about us living in a motel room with our dogs, they expedited our loan application, even letting us bring in our dogs into their office while filling out the necessary paperwork. We were approved, and started moving in the very next day! Since then, we have had someone over to do a routine service on our air conditioner/heater, and the field supervisor stopped by to see if there was anything we needed or changed to make us feel more at home.I told him the only thing that I'm not real happy about, is that it is not a "Rent to Own" property. He said they were working on a program that might make that possible. So now, once a month, when I pay my rent, I ask them about that option, hoping one of these times I will get a "yes you can" answer!

Recently applied for a house with Silver Bay and was denied due to very old charge off amount. I feel the company should have seeked further information before just denying someone a home. About 80% of anything reported negatively on my credit has been resolved and I feel the company should seek more proof of that. At the end of the day "rental history" which mine is PERFECT should be more important than old debt. Silver Bay should really work on improving certain portions of the app process, but then again why would they? More money for them from people paying apps fees then being denied over somethings that doesnt really matter. I would pay my rent over old debt anyday !

I am a current tenant of silver bay.

I wish I had been thourough and read the Revdex.com reviews on this company, because all these same problems that previous tenants have had, I am experiencing this exact moment.

Lets go down a list of things..

1. Pool Key took a year and a half to be provided.

2. Multiple Request have been made to fix a roof leak, causing black mold in my bathroom, and not even as a call back to schedule any fix.

3. Currently, there is a tree on my home. 11 Calls over the last 8 days, and the tree is still on home. 2 NO SHOW appts, I even called and confirmed the last call twice. Silver Bay TRIES to blame it on the vendor of choice, but when talking to the vendor, That is not the case.

4. I have Never been able to get the operator on the phone ONE Time at Atlanta office.

I wouldnt recommend this company to anyone, and look forward to the day my lease is over.

I rented a single home property from Silver Bay Property Corporation for about a year and a half. This was my 8th rental company and was, by far, the worst. While, unlike other reviewers, I had no problem obtaining the property, I had several problems thereafter. The first problem I had was the very first month I rented with them. My rental check, which I sent on time, was not received on time and I was charged a fee. While I understand that items do get lost in the mail, it seems as if this problem was not unique to me.

I then had a neutral experience until I needed service. It is extremely difficult to be able to talk to anyone in the office. It is even more difficult to follow-up with any issues because if you actually are able to speak to someone, that person is completely unfamiliar with your situation and leaves a message which isn't returned. I had a hole in the roof of my patio which was repaired fairly promptly. However, I was not alerted as to when it would take place or how long (which was an issue for letting my dog out and being aware that I should expect a strange man in my yard). The gutters were removed during the process of the repair and it took an entire year for them to replace them. I called the office several times and then emailed after they switched to having electronic portal for communication.

Additionally, my neighbor damaged the garage roof and filed an insurance claim which was still not followed-up with at the time of my move-out which was over 6 months after the damage. I called and left a message when it happened and although someone was out to assess the damage a few days after I called, it wasn't fixed nor did they follow-up with the insurance company.

While I was glad to move-out, the problems didn't end there. Some of the move-out charges were positively outlandish. Because of this, I asked to see copies of the receipts (for instance the $130 spent for 2 sets of blinds in a non-luxury home), per their usual, they have not responded to my phone calls or email. I regret not reviewing their rating with the Revdex.com prior to renting with them.

I have been requesting a pool key for over 5 MONTHS and I have not received it. They all promise to call me back and they never do. Even the manager refuses to do what he says he will. Super frustrating.

I rented a home for one year. After I moved out and gave proper notice I have not received my deposit refund. I have called SilverBay and no one answers the phone. After the move out inspection, they said my check would be sent the following day and I have an email as proof, however I still have not received the refund.

Do not rent from SilverBay

Rented a home from Silverbay in AZ for a year. The house had some minor problems when we moved in, like small holes in walls, ill-fitting drawers, and damaged screens on the windows. However, most of the power outlets in one large room were not working. It took months for them to get around to fixing it. They never got around to getting us keys for the community pool in our neighborhood. They hardly ever answer their phones, and when you do get in contact with someone, they will likely not know what is going on.

To top it off, after we moved out they charged us nearly $900 in "damages", with over $600 of that being for PROBLEMS THAT THE HOUSE HAD BEFORE WE MOVED IN - problems that we told them about on our initial inspection sheet. Absolutely ridiculous - and when I call them about this problem, all I get is an answering machine.

STAY FAR AWAY FROM ANY SILVERBAY OWNED PROPERTY.

This is the best experience .on a Sunday.My hot water heater had a leak.I called at noon on Sunday.Left a message on the maint.emergency line.My call was immediately.I have a new hot water heater no leaks.3 hours later.On a Sunday.Im am very happy Thanks Silver Bay.I will continually be your very happy tenant.;)

First off, I should've done my due diligence and researched Silver Bay prior to my applying for the rental home listed through them. Looks like I may not be the only one with such a bad experience.

My main complaint lies in the timeline of how they did business with me.

I sent in my application on Sunday for a rental home, was in contact with the company through the week as necessary documents were gathered. Finalized the process today (this morning). Received a call late this afternoon and was initially told "Congratulations! Your application was approved." then immediately that someone else has just supplied them with the earnest deposit money therefore they had given them the house.

I had the money ready for the home and was waiting for the green light saying our app was approved.

When I asked why the delay in processing MY app, I was not given a straight forward answer. But something along the lines of the need for more verification time for past rental history, if less than two years. Remember I had completed this already and I've also been at the same address since 2011, which would be 4 years.

I feel like I missed something.

I was told since I am already approved I can apply for another one of their homes on the website.

I will not be using them for another home as I am very unimpressed with the service that I received, or better yet, didn't receive in the end.

I was set up on auto pay with this company. The date ran out after my renewal and the November payment ended up late. By Nov 23 they sent it to the lawyer to sue me for eviction. I never had a single late payment. This is not the only poor customer service issue I have had with them. Several items had to be repaired after I moved in and some still have not been addressed. I would not advise anyone to rent from this evil corporation.

I moved in to the house at [redacted], AZ [redacted] on Friday, January 9, 2015. When I met with Chris, an employee of Silver Bay, to conduct my move-in inspection, Chris acknowledged the water damage in the kitchen cabinets and in the kitchen and bathroom walls but said it was fine. Despite my hesitations, I trusted Silver Bay to provide a professional inspection before I moved into my new "home."

During the first two weeks of my move in, while I was getting settled, I contacted Silver Bay to come and address the electrical problems in the master bathroom around January 23. The single outlet that was in the master bathroom did not provide any power and the bathroom fan could not and did not turn on (there was also no switch to turn it on).

Jessie, the electrician, came five (5) times to correct the electrical issues because Silver Bay would not let him open up the wall to correct the electrical issues that he said was not to code. Silver Bays approved fix was to connect the only outlet in the bathroom to the vanity light so I can only have power to my outlet if turn on my vanity light. To connect and correct the bathroom fan, since there was no connection and silver Bay would not let him create a new switch, the bathroom fan was connected to my pool light and bathtub light. These fixes did not include other safety fixes he conducted throughout the house since it was not to code (e.g. outlet outside by the pool did not have a cover). I'm not sure why Silver Bay thought that my pool light needs to be connected to my master bathroom fan and tub light.

On Tuesday, July 28, I contacted Silver Bay to submit a work order. The work order was regarding water that would come up from under my kitchen tile floor when one would step on the tiles. This had been happening for the past 2-3 months prior to the call but the water continued and spread farther.

On Wednesday, July 29, Joe, from [redacted] came to inspect and resolve the leak. When he say the kitchen and the bathroom walls and the big black water stain in kitchen cabinets, he suggested it could be mold but would not open the walls until Tom from [redacted]) came and inspected and cleaned the mold. Since the home was built in 1972, [redacted] could not begin cleaning the mold until [redacted]l could come and test for asbestos.

On Thursday, July 30, the test came back negative for asbestos so [redacted] was able to come and begin demolition of the kitchen and the bathroom to remove the mold and treat the wood. Joe, from [redacted], was also able to come and fix a leak that was a continuous pencil stream in the walls and foundation for the past seven plus (7+) months that I had lived at this property. I was told that the leak should be fixed and I could test the tub after they left. That night I turned on the water in the tub and water began flooding my kitchen. When the tub is off, that leak was fixed but the other two leaks when the water was on was not.

On Friday, July 31, Joe came back and fixed the additional two leaks. Tom from [redacted] came and inspected the demolition and retreated the wood for mold. He then set up all the fans, mold HEPA fan, and other machines to dry the walls and wood. Tom then told me that because these machines use so much electricity that my fuses may pop. They would return on Monday to inspect the wood and recheck for leaks before beginning the reconstruction.

This same day I then contacted Silver Bay's local Phoenix office to find a resolution and I was not offered one. Blame was placed on me.

On Monday, July 3, [redacted] came and inspected the wood after it had dried to see if the wood needed to be treated again. Tom treated it one more time. He then checked the tub for leaks and after turning on the tub their was two more additional leaks from the drain and overflow. This time, Brian, from [redacted], came out to correct the 4th and 5th leaks found. After correcting the leaks, Brian took note and photos that the tub should be replaced since there were an abundance of micro holes in the tub which is why there was rust under the tub.

Since that time they have began the reconstruction but it is a slow process and will not be done for some time. Even today (8/10/15) I had to take off work and as I'm typing this email, [redacted] is replacing the tub in the bathroom. Reconstruction will not be completed on the walls, kitchen and bathroom until August 16 at the earliest. This does not include the installation of the new counters since they cannot be measured and made until the cabinets are completely installed on August 15/16.

I contacted Silver Bay's local Phoenix office, on Friday, July 31, to find a resolution since I was:

without a kitchen to cook food. I have to eat out for all my meals until the reconstruction is complete.

had to take take five (5) days off of work using my limited vacation days. I now will not be able to visit my family this Christmas in San Angelo, TX. Last time I saw them was Christmas 2014.

the excessive electricity since I am on the [redacted] EZ-3 plan - which limits my electricity usage and then charges me a premium for using during peak hours. There was 3 days (72 hours) of the machines being run continuously.

the wasted water from the past 7+ months of the leak that was known before receiving my keys during the move-in inspection.

the choice of Silver Bay to do the bare minimum to correct any issues with the home regarding the mold and electrical issues.

They would not put me and my dog in a hotel or temporary residence during this demolition and reconstruction. Since animals are creates of habit and comfort, the chaos in my home has created some issues for my dog.

And if none of these could be corrected, then I wanted to break my lease since I have not been happy with Silver Bay's professionalism or care for me as a tenant, especially during this kitchen and bathroom reconstruction.

I talked to Monalisa and then was forwarded to Mike L[redacted] from the Silver Bay's local Phoenix office and the only thing he was willing to allow was meal reimbursement until the reconstruction is complete and I am able to use my kitchen. He also suggested that we could reopen the electrical issues only after all the reconstruction has been completed if I really wanted to have the electrical work corrected. Which I do. He still could not explain why it seems appropriate to connect my pool light to my bathroom fan.

When I suggested breaking my lease, Mike said that I signed a contract that commits me until Dec 31, ,2015 and it was I who chose to live in a house built in 1972. Supposedly, I should have known better since "all homes have issues like this" and "[Silver Bay] has over 1,400 homes in the Valley and we have these issues all the time." In addition, I was also told that Silver Bay buys and rents homes as is (even though they knew there was clear water damage). These response were very disheartening since I did not choose to be without a usable kitchen for almost a month and even though I trusted Silver Bay's staff to be ethical and knowingly allow me to move into a property with clear water damage in the cabinets, kitchen, and bathroom, I should not have been trustworthy to a company that appears to just want my money since "this happens all the time" and not take care of me during these property issues.

From July 27- August 6 I had some family in town visiting for my grandparents 50th wedding anniversary. This whole demolition and lack of a functioning kitchen was a huge inconvenience since I had to take all the family that came to stay with me out to eat for all meals. Which is very costly. My grandparents 50th wedding anniversary was July 31 and since I was not able to make them the big dinner that was planned we had to settle for [redacted] for their anniversary dinner. My grandparents were very understanding but I don't think anyone wants to celebrate their Golden Anniversary dinner at a fast food establishment.

Anytime I have worked with Silver Bay's national office, I have had a positive experience and I am hoping for the same since every time I interact with the local Phoenix office it is a very negative experience. Both Monalisa and Mike L[redacted] are very unprofessional and need customer service training on conflict management and customer support services.

I am hoping for an ethical, responsible, and appropriate response to resolving this huge inconvenience for my family and myself as soon as possible.

Thank you.

The management is nonexistent with this so called company. [redacted] never will call you back and is always at lunch no matter what time of the day you call. They will try to steal your money by saying you were late or never payed at all.

Cheaply remolded forclosures put up for rent. Things are never fixed properly when broken down, they use the chepest unreliable repair services and products that are below average.

They painted over dirt , used cheapest blinds from walmart and single pain windows that cant even be opened but have no problem raising rent a 100.00 a year and are quick to charge outrageous feed for any late payments even past 1 day.

This company is very poorly managed. If you want to rent from a company who cares of their residents then DO NOT rent from this company. I continuously receive phone calls from unhappy residents who cannot get a hold of anyone in the office for maintenance or accounting issues. Do not even apply for one of their homes unless you have nearly perfect credit or you will waste your money and time. Their lease is very unfair to the resident you are required to allow them to show your home for 60 days before you move out from 9am-7pm or you will forfeit your deposit on top of other one sided requirements that you don't know about until you have already given them money. Realtors do not recommend your clients to this company they will not communicate with you at all and they will not pay you for over 60 days until you hound them.

Mr. [redacted], We recognize that this process has been frustrating for you, and would like to apologize for causing you any inconvenience. We would be more than happy to refund your $35.00 application fee once we receive a signed letter from the creditor. Unfortunately, we are not legally...

able to contact the creditor on your behalf, so until you provide proof the collection was not for you, our hands are tied. Please feel free to respond to this forum with the signed document, or email us at [redacted]. We hope to resolve this quickly.

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Address: 3300 Fernbrook Ln N STE 210, Plymouth, Minnesota, United States, 55447-2393

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