SilverEdge

Dear [redacted], We do value the businesses we partner with, and your business is no exception. SilverEdge services over one hundred clients in your exact line of business very successfully. We do have options to meet your all of your needs and did present a plan to upgrade your system hardware and...

software. Pricing was presented to make sure that your monthly costs would be in line and somewhat less with the agreement that you signed up for. We would be happy to provide additional options and make sure this cost effective for you. We will be reaching out you to continue to work on your needs.

Response regarding Complaint #[redacted] – [redacted]. SilverEdge has and continues to work with Ms. [redacted] on matching costs to her business to provide the additional relief requested. Attached are the steps taken during the times we have been working with Ms. [redacted], as well as the...

agreement disclosures. During the initial sales process all fees and charges were disclosed and acknowledged based on her current estimated sales. Benefits discussed were the ability to accept EMV, employee timekeeping scheduling, and reporting provided with her processing system. SilverEdge makes every attempt to ensure its clients are happy with the services provided, and will continue to work with Ms. [redacted] with monthly contact.

Mr. [redacted],Thank you for your detailed comments. We care about our clients and always want the very best outcome. The [redacted] system works flawlessly for many thousands of merchants, and SilverEdge has several hundred in operation today. Our sales representatives worked with you and understood that...

managing your inventory was the primary reason for moving to a Point of Sale solution. The costs for your system include full service, dedicated support, equipment replacement, as well as analytics and marketing to your customers. Additional inclusions are that the monthly payments, as an alternative to paying upfront, include all upgrades and new features versus having to buy annual software upgrades and paying monthly support fees. SilverEdge's customer support offered and was available to complete all of your inventory entry as a standard service to ensure accuracy and functionality. Unfortunately, you were not able to provide your complete inventory and spend the time to allow SilverEdge’s support team to show you how well it works when setup correctly. All of the payment functionality you have requested is available in the system. Silveredge was and is committed to the mutually signed agreements entered into. SilverEdge would very much welcome the opportunity to continue to work with you to resolve all of your issues.

[redacted],We appreciate your response and have called to ensure we have identified all of your issues for resolution. We are happy to continue to continue to work with you.

Complaint: [redacted]
I am rejecting this response because:all papers signed was on the first sales phone call at no point I was advised that contract starts on the end of the phone call before I get the terminal and I am locked in for 4 years  if it dos work for me or not and I did not know any thing about the pos there is more than 700  on line complaints on [redacted] for the same scam and a law suits with the state attorney general silveredge  is subcontractor for that manual entry of data was not an option since I was sold a machine that upload and no manual so every time I get an invoice I don't have to spend the time on entering data every thing I was toled on the phone was a lie , it dos nothing of whats advertised , terminal was shipped more than 2 weeks later than the contract date and as the contract for the lease says it should been recived and installed by silver edge and none of that happened tremnal did not meet my business customer requirement so I toke silveredge word and got an 8000 POS that dos not work for my business  but its my problems now  and I was offerd either upgrade to another and pay 10000 more  or read the contract basic I got a phone call and was toled what I want to hear and signd thinking its a respectable company and I got an 8000 pos that dos not work for me and I closed the account after a week of having it on the sales floor yet silver edge charges 500 to cancel the merchant account and stuck with a lease for 4 year 8000 on a terminal that is settin in my storage amazing customer service
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]