SilverEdge

Complaint: [redacted]
I am rejecting this response because:I agreed to buy  a POS that uploads by it self no needing silveregde help to input data (top of the line software )the offer of input the data manually from silveredge  is not an option since silveredge have no bar codes and no file could be uploaded to the pos  so its not a function that every invoice I have or ill receive for years to come every 2 or 3 days of the week  have to mail to you to input data in to the system [redacted] have no batch report and I know the respond its coming soon but that no option since coming soon  have no date and its been coming soon since the release of [redacted] at no point in the sales call was addressed that its a locked lease the pos was in the store for a month not operational we spent more that 250 hours inputting data the pos was on sales floor for 5 days and had many problems making sales finaly on silver edge web site it dos state © Silver Edge 2016. The [redacted] trademark and logo are owned by [redacted]., a [redacted] company. All other trademarks, service marks and trade names referenced in this material are the property of their respective owners.I did hire a lawyer tried of silveredge wasting time and insisting that I am the only one with issue according to data on line I am on many that have the same issue [redacted] [redacted]
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silveredge have managed to waste my time and lots of money spent of a POS system that was opposite of what have been advertised to me on the sales call  
Regards,
[redacted]

Response regarding Complaint #[redacted] – [redacted]. SilverEdge has and continues to work with Ms. [redacted] on matching costs to her business to provide the additional relief requested. Attached are the steps taken during the times we have been working with Ms. [redacted], as well as the...

agreement disclosures. During the initial sales process all fees and charges were disclosed and acknowledged based on her current estimated sales. Benefits discussed were the ability to accept EMV, employee timekeeping scheduling, and reporting provided with her processing system. SilverEdge makes every attempt to ensure its clients are happy with the services provided, and will continue to work with Ms. [redacted] with monthly contact.

Mr. [redacted],Thank you for your detailed comments. We care about our clients and always want the very best outcome. The [redacted] system works flawlessly for many thousands of merchants, and SilverEdge has several hundred in operation today. Our sales representatives worked with you and understood that...

managing your inventory was the primary reason for moving to a Point of Sale solution. The costs for your system include full service, dedicated support, equipment replacement, as well as analytics and marketing to your customers. Additional inclusions are that the monthly payments, as an alternative to paying upfront, include all upgrades and new features versus having to buy annual software upgrades and paying monthly support fees. SilverEdge's customer support offered and was available to complete all of your inventory entry as a standard service to ensure accuracy and functionality. Unfortunately, you were not able to provide your complete inventory and spend the time to allow SilverEdge’s support team to show you how well it works when setup correctly. All of the payment functionality you have requested is available in the system. Silveredge was and is committed to the mutually signed agreements entered into. SilverEdge would very much welcome the opportunity to continue to work with you to resolve all of your issues.

[redacted],We appreciate your response and have called to ensure we have identified all of your issues for resolution. We are happy to continue to continue to work with you.

Complaint: [redacted]
I am rejecting this response because:all papers signed was on the first sales phone call at no point I was advised that contract starts on the end of the phone call before I get the terminal and I am locked in for 4 years  if it dos work for me or not and I did not know any thing about the pos there is more than 700  on line complaints on [redacted] for the same scam and a law suits with the state attorney general silveredge  is subcontractor for that manual entry of data was not an option since I was sold a machine that upload and no manual so every time I get an invoice I don't have to spend the time on entering data every thing I was toled on the phone was a lie , it dos nothing of whats advertised , terminal was shipped more than 2 weeks later than the contract date and as the contract for the lease says it should been recived and installed by silver edge and none of that happened tremnal did not meet my business customer requirement so I toke silveredge word and got an 8000 POS that dos not work for my business  but its my problems now  and I was offerd either upgrade to another and pay 10000 more  or read the contract basic I got a phone call and was toled what I want to hear and signd thinking its a respectable company and I got an 8000 pos that dos not work for me and I closed the account after a week of having it on the sales floor yet silver edge charges 500 to cancel the merchant account and stuck with a lease for 4 year 8000 on a terminal that is settin in my storage amazing customer service
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]