Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The statement the business made indicating they have never spoken with me is false I have spoken with them on several occasions The last of which was 1-months ago when I confirmed for them my name, phone number, and told them they do not have my permission to contact anyone else regarding my loan I was told at that time that my record was being updated with that information Following that, I received no further calls, but my relatives started receiving calls again If this is being closed with them and they will no longer contact my family or me, that is an acceptable resolutionThank you Regards,
SIMM Associates, Incis a third party collectionagency SIMM does not purchase or owndebt; it collects on accounts referred to it by debt owners It was founded and incorporated in inNewark, Delaware From its inception,SIMM has been dedicated to providing highly effective collection services toits clients, assuring always that the consumer is dealt with in a professionaland appropriate manner.Simm was referred an account owned by NationalCollegiate Trust for co-debtors [redacted] and [redacted] Simm representatives have not been successfulin speaking with either party Inaddition, calls to seek location information from third parties have notresulted in contacts Mr [redacted] requests that Simm contact him viamail or email Prior direct mail haselicited no response The email addresshe provides appears to be that of his co-debtor If he wishes to address this matter viaemail, I encourage him to contact [redacted]
SIMM Associates, Incis a third party collectionagency SIMM does not purchase or owndebt It collects on accounts referredto it by debt owners It was founded andincorporated in in Newark, DelawareFrom its inception, SIMM has been dedicated to providing highlyeffective collection services to its clients, assuring always that the consumeris dealt with in a professional and appropriate manner.The complaint from Ms [redacted] states that Simm hasbeen calling her cell phone and work phone over times per day She requests that Simm contact her solely bymail Simm would disavow completely her assertion of so manycalls per day It has not happened, itis systemically virtually impossible, and it would be one of the most fruitlessways to collect imaginable Simm wasunable to reach Ms [redacted] and called a relative to seek confirmation of herlocation information That would explainthe call to relatives she referred toGiven her request for solely letter contact, Simmwill close her account to further collection, code it as a Cease and Desistrequest, and return the account to our clientIf Ms [redacted] has any questions, she may contact [redacted] *** Thank you
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate mannerMwaura [redacted] ’s complaint is in regards to a student loan account that she cosigned for her daughterThe account was placed in our office on July 1, In her complaint she states that the balance of this loan is not due until her daughter graduates and that her daughter alone is responsible for this debtAs mentioned previously, Ms [redacted] cosigned for her daughter so she is indeed just as responsible for this debt as her daughterIn regards to payments not being due until her daughter’s graduation, this is simply not trueThere are various reasons that would cause a loan to go into repayment before the student graduatesWe would suggest Ms [redacted] call AES, the servicer for the loan, to ascertain as to why this account is now in repayment statusDue to this complaint, the account was closed in our office and forwarded back to AESThere will be no more attempts from our office to contact Ms [redacted] If she has any questions, she may contact [redacted] at [redacted] *** Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I recently spoke to Dave Becker about this matter and he stated that he needed a copy of the cashed money order that was sent to Simms Associates because he stated that the company never received anything but received payments I made in the past I'm going to attempt to get a copy of the cashed money order from Western Union to send to Simms Associates as requested Hopefully, once received my money of $ will be reimbursed to me paid in fullOnce this occurs, then this situation will be resolved I would like to keep this complaint open until this matter is solved to my satisfaction Regards,
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ’s complaint stems from a PayPal Credit account that was placed in our office on April 4thIn her complaint she states that a representative from our company did not identify themselves and would not provide an address when requestedAfter reviewing her account we acknowledge that our representative could have indeed handled the call betterHe should have identified himself and that he was calling from SIMM AssociatesManagement has addressed this with the representative and educated him on how to better handle calls in the futureMs [redacted] states in her complaint that she has yet to receive any correspondence from our companyThe reason for this is because as mentioned above we received the account in our office on April 4th and she filed her complaint the next dayThe only call we made is the call in question above and the reason why a letter was not sent was due to only having the account in our office for day before her complaint was filedDue to PayPal Credit’s complaint policy we have closed this account in our office and forwarded it back to PayPal CreditMs [redacted] will receive no further communications from SIMM AssociatesShould she have any questions, she may contact [redacted] *** Thank you
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ’s complaint stems from a student loan account placed in our office in February of In her complaint she states that we are calling 3rd parties in an attempt to reach her and that she wishes we only contact her in regards to this delinquent accountWe have attempted to contact her through family members as a means of finding location informationWe have attempted dozens of calls to numbers for Ms [redacted] over the months and have had no success reaching herMessages have also not been returnedMs [redacted] states that she only wants to work with the company servicing her loan but she has not which is why her account has been sent to collectionsAs of this complaint, we have never spoken with Ms [redacted] despite months of effortDue to this complaint, we have closed her account with our company and forwarded it back to our clientShould Ms [redacted] have any questions, she may contact [redacted] ***
The attached complaint was filed with both the Revdex.com and the Consumer Financial Protection Bureau Attached below is the response filed with the CFPB Please accept our apology that you were not included upon this response when it was transmitted to the CFPB last week /> If you have any questions, please contact [redacted] Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you, Simms and [redacted] ***y for responding to this complaint to resolve the issue at handI am willing to make the $ payments to Simms but the original settlement I was given and per [redacted] was recorded was for $3,Upon making a payment I was under the impression on my side and ***’s; that this was the agreement with the $per month until the account is settledI asked for a paper copy of the balance and settlement agreement which was never received [redacted] called to follow up days later (may have more available funds with tax season and this was part of the agreement) the settlement changed to $5,Since the one-time offer was not indicated as such to myself and [redacted] (with recorded calls) said that “Sorry I didn’t know it was a one-time offer” the settlement then went up I don’t find this as a good business practice to change the settlement when the process of repaying on an agreed amount already submitted to both parties I’m willing to work on a settlement and pay a monthly payment due to not having a lump sum of funds the new settlement (which is the fourth number I’ve been given) seems highIf we could reach a settlement of $4,in monthly payments of $(with the occasional extra amount via check) I can make the paymentsI do have to request a written settlement agreement sent via mail with an address to send checks to for payment Thank you for contacting me and I am looking forward to have this matter resolved [redacted] ***
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ’s complaint originates from student loan accounts placed in our officeShe states that we are calling phone numbers for people that are not associated with her or her accountsShe also states that we are using a “computer scanning system” to find phone numbersWe have had multiple accounts for Ms [redacted] over the last year or so and most times we have used phone numbers provided to us from our client in order to contact herWe have even removed numbers at her request because she did not want to be contacted at workThe only time we used public information to find an alternate number for her was when she was not returning our calls and that was solely for the purpose of location informationThe result of that attempted call was a disconnected numberOver the last year or so we have had multiple conversations with Ms [redacted] with the most recent conversation on February 9th and at no time did she express any dissatisfaction over any type of attempts to reach herDue to her complaint, we closed this account in our officeMs [redacted] will receive no further communications from our officeIf she has any questions, she may contact [redacted] or call at [redacted] *** Thank you
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ***’s complaint stems from a student loan account that was placed in our officeIn his complaint he states that his payment doubled without warning, our representatives are disrespectful and that we refuse to acknowledge they we are calling on behalf of AESPer our records with AES, Mr [redacted] was placed on a MGRS program years agoThis program expired in March of this year which was the reason for the increase in his monthly paymentsThis would have been explained to Mr [redacted] at the time the program startedAs for our collector’s demeanor on the phone, we have pulled recordings and at no time were they aggressive or disrespectfulWe do feel that our representative could have been more helpful in explaining the MGRS programA call to conference in AES would have greatly alleviated any confusionIn regards to Mr***’s assertion that we would not acknowledge that we were calling on behalf of AES is correct because we simply do not work for or call on behalf of AESAES services the accounts for National Collegiate Trust but has no authority over SIMM Associates and we do not call on their behalfDue to the complaint, we have closed this account in our office and forwarded it back to our clientMr [redacted] will receive no further communications from SIMM AssociatesShould he have any questions, he may contact [redacted] *** Thank you
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] states in her complaint that she has been contacted by SIMM Associates on several occasions in regards to her defaulted private student loans owned by National Collegiate Trust, and formerly serviced by American Education ServicesShe states that she and her co-signor have received calls twice per day every day and has asked for paperwork in regards to these loansShe also claims that we have threatened to garnish wages and “take” tax returnsMs [redacted] also states that she received a call in December demanding that payments of $per month be made or she would need to pay $up front to reduce the loan amountIn the event that these arrangements were not secured, the party that contacted her stated that they would take legal actionMs [redacted] ’s two defaulted private student loans were placed with SIMM Associates on August 4, Between the placement date of August 4th and August 8th when the complaint was received, two attempts were made to phone number 4431, one attempt was made to and one contact was made with the co-signer at A review of the call discredits the claims made in the dispute as no reference to legal action, requests for paperwork, wage garnishment or the “taking” of tax returns was foundAdditionally, since the files were placed on August 4th, it is not possible for SIMM Associates to have placed the call in December that she referencesIt seems Ms [redacted] may have our company confused with another that may have been calling herDue to the complaint, this account was closed in our officeMs [redacted] will receive no more communications from our officeShould she have any questions she may contact Brad Simendinger at [redacted] *** Thank you
In his original complaint, Mr [redacted] requested that Simm contact him solely by mail or email He indicated his email address is [redacted] Simm responded stating direct mail had proven ineffective and providing the email at Simm to which he might correspond His rejection of the response states he wants no calls to any number and contact solely by email Simm will not contact Mr [redacted] at any number Simm will utilize email for any correspondence with him
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ’s complaint stems from a PayPal Credit account that was placed in our office on January 4th of this yearHe states that he is not familiar with this bill and that representatives were rude to his wife when she called in to our officeUpon listening to the call recordings we feel that a few calls could have been clearer in terms of information given but at no time was anyone rude with either [redacted] or his wifeIn his complaint he states that he is not clear on what this bill is for and even disputed the validity of this debt but on multiple phone conversations payment arrangements were negotiatedThe most recent phone conversation was on March with Mr [redacted] ’s wife and even on that conversation payment arrangements were mentionedShe notified our representative that a possible settlement could be done but would have to converse with her husband and call back the next dayIn conclusion, we dispute Mr [redacted] ’s claim that this debt is not valid due to the repeated negotiation of payments and a possible settlement over multiple phone conversationsFurthermore, we feel the phone conversation with his wife where we are accused of being rude was cordialDue to PayPal Credit’s complaint process, this account was closed with our company and forwarded back to PayPal CreditShould Mr [redacted] have any questions, he may contact [redacted] ***
SIMM Associates, Incis a third party collectionagency SIMM does not purchase or owndebt; it collects on accounts referred to it by debt owners It was founded and incorporated in inNewark, Delaware From its inception,SIMM has been dedicated to providing highly effective collection services toits clients, assuring always that the consumer is dealt with in a professionaland appropriate manner.Ms [redacted] complains that Simm has left messagesfor her at the RV camp at which she is stayingShe states that Simm has her phone number and address Unfortunately, she did not provide these inher complaintSimm has attempted to locate the account regarding which thecalls have been placed, without successIf Ms [redacted] can provide information such as her file number, accountnumber, address, phone number, date of birth, SSN, and/or other demographicinformation, Simm will seek to locate the account in question and remove the RVpark number If Mr [redacted] wishes to discuss this matter, shemay contact [redacted] [redacted] ***
SIMM Associates, Incis a third party collectionagency SIMM does not purchase or owndebt; it collects on accounts referred to it by debt owners It was founded and incorporated in inNewark, Delaware From its inception,SIMM has been dedicated to providing highly effective collection services toits clients, assuring always that the consumer is dealt with in a professionaland appropriate manner.Ms [redacted] ’s complaint is SIMM calling her house andlooking for a person who she does not know and as a result has never lived ather residenceWe have since closed the account out and she will receive nomore calls from our companyWe apologize for any inconvenienceShould Ms [redacted] have any questions, she maycontact [redacted] ***
Simm Associates is unable to locate an account in Ms [redacted] 's name We searched her name and the phone number provided without success Please have her provide us with information regarding the account about which Simm called Simm leaves a file number in most messages...that would help us locate the account and reply more fully Other information that aids in locating such an account is demographic information such as address, phone numbers, date of birth, or the like Please assure Ms [redacted] that Simm will do all it can to assist her with this matter Thank you
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ***’s complaint originates from a PayPal Credit account that was placed in our office on March 15th of this yearShe states that she had not purchased anything from PayPal in and furthermore, she called Ebay and PayPal and claims she was told she owes nothing It seems Ms [redacted] may be confused or does not understand the difference between PayPal and PayPal CreditThese are two different entities and one can have a PayPal account and also a PayPal Credit accountThe account we are collecting is for PayPal Credit and would not involve her PayPal account which indeed may have a balance which she states in her complaint Due to PayPal Credit’s complaint policy we have closed this account in our office and forwarded it back to PayPal CreditMs [redacted] will receive no further communications from SIMM AssociatesShould she have any questions, she may contact [redacted] *** Thank you
[redacted] filed a similar complaint with the CFPB I have attached Simm's reply hereto If additional information is needed, please advise
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The statement the business made indicating they have never spoken with me is false I have spoken with them on several occasions The last of which was 1-months ago when I confirmed for them my name, phone number, and told them they do not have my permission to contact anyone else regarding my loan I was told at that time that my record was being updated with that information Following that, I received no further calls, but my relatives started receiving calls again If this is being closed with them and they will no longer contact my family or me, that is an acceptable resolutionThank you Regards,
SIMM Associates, Incis a third party collectionagency SIMM does not purchase or owndebt; it collects on accounts referred to it by debt owners It was founded and incorporated in inNewark, Delaware From its inception,SIMM has been dedicated to providing highly effective collection services toits clients, assuring always that the consumer is dealt with in a professionaland appropriate manner.Simm was referred an account owned by NationalCollegiate Trust for co-debtors [redacted] and [redacted] Simm representatives have not been successfulin speaking with either party Inaddition, calls to seek location information from third parties have notresulted in contacts Mr [redacted] requests that Simm contact him viamail or email Prior direct mail haselicited no response The email addresshe provides appears to be that of his co-debtor If he wishes to address this matter viaemail, I encourage him to contact [redacted]
SIMM Associates, Incis a third party collectionagency SIMM does not purchase or owndebt It collects on accounts referredto it by debt owners It was founded andincorporated in in Newark, DelawareFrom its inception, SIMM has been dedicated to providing highlyeffective collection services to its clients, assuring always that the consumeris dealt with in a professional and appropriate manner.The complaint from Ms [redacted] states that Simm hasbeen calling her cell phone and work phone over times per day She requests that Simm contact her solely bymail Simm would disavow completely her assertion of so manycalls per day It has not happened, itis systemically virtually impossible, and it would be one of the most fruitlessways to collect imaginable Simm wasunable to reach Ms [redacted] and called a relative to seek confirmation of herlocation information That would explainthe call to relatives she referred toGiven her request for solely letter contact, Simmwill close her account to further collection, code it as a Cease and Desistrequest, and return the account to our clientIf Ms [redacted] has any questions, she may contact [redacted] *** Thank you
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate mannerMwaura [redacted] ’s complaint is in regards to a student loan account that she cosigned for her daughterThe account was placed in our office on July 1, In her complaint she states that the balance of this loan is not due until her daughter graduates and that her daughter alone is responsible for this debtAs mentioned previously, Ms [redacted] cosigned for her daughter so she is indeed just as responsible for this debt as her daughterIn regards to payments not being due until her daughter’s graduation, this is simply not trueThere are various reasons that would cause a loan to go into repayment before the student graduatesWe would suggest Ms [redacted] call AES, the servicer for the loan, to ascertain as to why this account is now in repayment statusDue to this complaint, the account was closed in our office and forwarded back to AESThere will be no more attempts from our office to contact Ms [redacted] If she has any questions, she may contact [redacted] at [redacted] *** Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I recently spoke to Dave Becker about this matter and he stated that he needed a copy of the cashed money order that was sent to Simms Associates because he stated that the company never received anything but received payments I made in the past I'm going to attempt to get a copy of the cashed money order from Western Union to send to Simms Associates as requested Hopefully, once received my money of $ will be reimbursed to me paid in fullOnce this occurs, then this situation will be resolved I would like to keep this complaint open until this matter is solved to my satisfaction Regards,
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ’s complaint stems from a PayPal Credit account that was placed in our office on April 4thIn her complaint she states that a representative from our company did not identify themselves and would not provide an address when requestedAfter reviewing her account we acknowledge that our representative could have indeed handled the call betterHe should have identified himself and that he was calling from SIMM AssociatesManagement has addressed this with the representative and educated him on how to better handle calls in the futureMs [redacted] states in her complaint that she has yet to receive any correspondence from our companyThe reason for this is because as mentioned above we received the account in our office on April 4th and she filed her complaint the next dayThe only call we made is the call in question above and the reason why a letter was not sent was due to only having the account in our office for day before her complaint was filedDue to PayPal Credit’s complaint policy we have closed this account in our office and forwarded it back to PayPal CreditMs [redacted] will receive no further communications from SIMM AssociatesShould she have any questions, she may contact [redacted] *** Thank you
Was phoned up a couple of times about putting an advert in for me initially agreed, then changed mind, charged £for to what seemed to me nothing
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ’s complaint stems from a student loan account placed in our office in February of In her complaint she states that we are calling 3rd parties in an attempt to reach her and that she wishes we only contact her in regards to this delinquent accountWe have attempted to contact her through family members as a means of finding location informationWe have attempted dozens of calls to numbers for Ms [redacted] over the months and have had no success reaching herMessages have also not been returnedMs [redacted] states that she only wants to work with the company servicing her loan but she has not which is why her account has been sent to collectionsAs of this complaint, we have never spoken with Ms [redacted] despite months of effortDue to this complaint, we have closed her account with our company and forwarded it back to our clientShould Ms [redacted] have any questions, she may contact [redacted] ***
The attached complaint was filed with both the Revdex.com and the Consumer Financial Protection Bureau Attached below is the response filed with the CFPB Please accept our apology that you were not included upon this response when it was transmitted to the CFPB last week /> If you have any questions, please contact [redacted] Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you, Simms and [redacted] ***y for responding to this complaint to resolve the issue at handI am willing to make the $ payments to Simms but the original settlement I was given and per [redacted] was recorded was for $3,Upon making a payment I was under the impression on my side and ***’s; that this was the agreement with the $per month until the account is settledI asked for a paper copy of the balance and settlement agreement which was never received [redacted] called to follow up days later (may have more available funds with tax season and this was part of the agreement) the settlement changed to $5,Since the one-time offer was not indicated as such to myself and [redacted] (with recorded calls) said that “Sorry I didn’t know it was a one-time offer” the settlement then went up I don’t find this as a good business practice to change the settlement when the process of repaying on an agreed amount already submitted to both parties I’m willing to work on a settlement and pay a monthly payment due to not having a lump sum of funds the new settlement (which is the fourth number I’ve been given) seems highIf we could reach a settlement of $4,in monthly payments of $(with the occasional extra amount via check) I can make the paymentsI do have to request a written settlement agreement sent via mail with an address to send checks to for payment Thank you for contacting me and I am looking forward to have this matter resolved [redacted] ***
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ’s complaint originates from student loan accounts placed in our officeShe states that we are calling phone numbers for people that are not associated with her or her accountsShe also states that we are using a “computer scanning system” to find phone numbersWe have had multiple accounts for Ms [redacted] over the last year or so and most times we have used phone numbers provided to us from our client in order to contact herWe have even removed numbers at her request because she did not want to be contacted at workThe only time we used public information to find an alternate number for her was when she was not returning our calls and that was solely for the purpose of location informationThe result of that attempted call was a disconnected numberOver the last year or so we have had multiple conversations with Ms [redacted] with the most recent conversation on February 9th and at no time did she express any dissatisfaction over any type of attempts to reach herDue to her complaint, we closed this account in our officeMs [redacted] will receive no further communications from our officeIf she has any questions, she may contact [redacted] or call at [redacted] *** Thank you
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ***’s complaint stems from a student loan account that was placed in our officeIn his complaint he states that his payment doubled without warning, our representatives are disrespectful and that we refuse to acknowledge they we are calling on behalf of AESPer our records with AES, Mr [redacted] was placed on a MGRS program years agoThis program expired in March of this year which was the reason for the increase in his monthly paymentsThis would have been explained to Mr [redacted] at the time the program startedAs for our collector’s demeanor on the phone, we have pulled recordings and at no time were they aggressive or disrespectfulWe do feel that our representative could have been more helpful in explaining the MGRS programA call to conference in AES would have greatly alleviated any confusionIn regards to Mr***’s assertion that we would not acknowledge that we were calling on behalf of AES is correct because we simply do not work for or call on behalf of AESAES services the accounts for National Collegiate Trust but has no authority over SIMM Associates and we do not call on their behalfDue to the complaint, we have closed this account in our office and forwarded it back to our clientMr [redacted] will receive no further communications from SIMM AssociatesShould he have any questions, he may contact [redacted] *** Thank you
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] states in her complaint that she has been contacted by SIMM Associates on several occasions in regards to her defaulted private student loans owned by National Collegiate Trust, and formerly serviced by American Education ServicesShe states that she and her co-signor have received calls twice per day every day and has asked for paperwork in regards to these loansShe also claims that we have threatened to garnish wages and “take” tax returnsMs [redacted] also states that she received a call in December demanding that payments of $per month be made or she would need to pay $up front to reduce the loan amountIn the event that these arrangements were not secured, the party that contacted her stated that they would take legal actionMs [redacted] ’s two defaulted private student loans were placed with SIMM Associates on August 4, Between the placement date of August 4th and August 8th when the complaint was received, two attempts were made to phone number 4431, one attempt was made to and one contact was made with the co-signer at A review of the call discredits the claims made in the dispute as no reference to legal action, requests for paperwork, wage garnishment or the “taking” of tax returns was foundAdditionally, since the files were placed on August 4th, it is not possible for SIMM Associates to have placed the call in December that she referencesIt seems Ms [redacted] may have our company confused with another that may have been calling herDue to the complaint, this account was closed in our officeMs [redacted] will receive no more communications from our officeShould she have any questions she may contact Brad Simendinger at [redacted] *** Thank you
In his original complaint, Mr [redacted] requested that Simm contact him solely by mail or email He indicated his email address is [redacted] Simm responded stating direct mail had proven ineffective and providing the email at Simm to which he might correspond His rejection of the response states he wants no calls to any number and contact solely by email Simm will not contact Mr [redacted] at any number Simm will utilize email for any correspondence with him
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ’s complaint stems from a PayPal Credit account that was placed in our office on January 4th of this yearHe states that he is not familiar with this bill and that representatives were rude to his wife when she called in to our officeUpon listening to the call recordings we feel that a few calls could have been clearer in terms of information given but at no time was anyone rude with either [redacted] or his wifeIn his complaint he states that he is not clear on what this bill is for and even disputed the validity of this debt but on multiple phone conversations payment arrangements were negotiatedThe most recent phone conversation was on March with Mr [redacted] ’s wife and even on that conversation payment arrangements were mentionedShe notified our representative that a possible settlement could be done but would have to converse with her husband and call back the next dayIn conclusion, we dispute Mr [redacted] ’s claim that this debt is not valid due to the repeated negotiation of payments and a possible settlement over multiple phone conversationsFurthermore, we feel the phone conversation with his wife where we are accused of being rude was cordialDue to PayPal Credit’s complaint process, this account was closed with our company and forwarded back to PayPal CreditShould Mr [redacted] have any questions, he may contact [redacted] ***
SIMM Associates, Incis a third party collectionagency SIMM does not purchase or owndebt; it collects on accounts referred to it by debt owners It was founded and incorporated in inNewark, Delaware From its inception,SIMM has been dedicated to providing highly effective collection services toits clients, assuring always that the consumer is dealt with in a professionaland appropriate manner.Ms [redacted] complains that Simm has left messagesfor her at the RV camp at which she is stayingShe states that Simm has her phone number and address Unfortunately, she did not provide these inher complaintSimm has attempted to locate the account regarding which thecalls have been placed, without successIf Ms [redacted] can provide information such as her file number, accountnumber, address, phone number, date of birth, SSN, and/or other demographicinformation, Simm will seek to locate the account in question and remove the RVpark number If Mr [redacted] wishes to discuss this matter, shemay contact [redacted] [redacted] ***
SIMM Associates, Incis a third party collectionagency SIMM does not purchase or owndebt; it collects on accounts referred to it by debt owners It was founded and incorporated in inNewark, Delaware From its inception,SIMM has been dedicated to providing highly effective collection services toits clients, assuring always that the consumer is dealt with in a professionaland appropriate manner.Ms [redacted] ’s complaint is SIMM calling her house andlooking for a person who she does not know and as a result has never lived ather residenceWe have since closed the account out and she will receive nomore calls from our companyWe apologize for any inconvenienceShould Ms [redacted] have any questions, she maycontact [redacted] ***
Simm Associates is unable to locate an account in Ms [redacted] 's name We searched her name and the phone number provided without success Please have her provide us with information regarding the account about which Simm called Simm leaves a file number in most messages...that would help us locate the account and reply more fully Other information that aids in locating such an account is demographic information such as address, phone numbers, date of birth, or the like Please assure Ms [redacted] that Simm will do all it can to assist her with this matter Thank you
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ***’s complaint originates from a PayPal Credit account that was placed in our office on March 15th of this yearShe states that she had not purchased anything from PayPal in and furthermore, she called Ebay and PayPal and claims she was told she owes nothing It seems Ms [redacted] may be confused or does not understand the difference between PayPal and PayPal CreditThese are two different entities and one can have a PayPal account and also a PayPal Credit accountThe account we are collecting is for PayPal Credit and would not involve her PayPal account which indeed may have a balance which she states in her complaint Due to PayPal Credit’s complaint policy we have closed this account in our office and forwarded it back to PayPal CreditMs [redacted] will receive no further communications from SIMM AssociatesShould she have any questions, she may contact [redacted] *** Thank you