SIMM Associates, Incis a third party collectionagency SIMM does not purchase or owndebt; it collects on accounts referred to it by debt owners It was founded and incorporated in inNewark, Delaware From its inception,SIMM has been dedicated to providing highly effective collection services toits clients, assuring always that the consumer is dealt with in a professionaland appropriate manner[redacted] asserts in her complaint that Simm iscollecting for charges for a creditor that she never used or authorizedcharging her Simm was referred a PayPal account in [redacted] ’sname on December 30th, The account involved transactions online with Walmart The dates were April and April 23, Payments were made on the accountin May, June, and July but then ceasedThe account was charged off and referred to Simm for collectionSimmsent an initial notice to [redacted] and received this complaint, immediatelyceasing collection efforts thereupon.Simm has closed the account and returned it toPayPal Should [redacted] havequestions, she may contact C [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com: I have reviewed the response made by the business in reference to complaint ID 9977022, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First, thank you both for the responseI appreciate that while most of the information provided back to me is incorrect there has at least been some sort of correspondenceContact with SIMM Associates has been so accusing and adversarial and very far from professional or appropriate it is difficult to conduct any business with anyone I have spoken to so far The information I was asking for over the phone was NEVER sent to my home or email - I then complained and I was passed on to a supervisor named Mike JamesIt was then and only then that the first postal contact was made after I asked for "to who and what I owed" - except it was nothing I had asked forI was sent a photocopied listing of the property in question, an old photocopied vericrest bill statement from 2012, and a photocopied notice of foreclosure on my homeNothing elseNo explanation, no directions, no account number All of this information I was given is available via Realcomp online and is nothing that I requested at allAll I wanted to know was, that if I owed money directly to SIMM Associates - please forward me the account number and proof of account so that I could try to figure things out or set up a payment optionMrJames did notify me that he "did not have to give me anything he didn't want to give" to which I replied, "it will be very hard for me to pay something that I do not owe and know nothing about" - I am sorry [redacted] , but the information provided to you is very skewed and unfair To this day ( Tuesday, April 8th ) SIMM Associates has still not provided me with the information I asked for from the very first inappropriate phone call I received at workTo this day I still have no email to the email address I provided several times to make sure it was correct I can provide proof, I can have records pulled by the email company if needed I was sent nothingWith you being the compliance manager, I do appreciate you letting Revdex.com know about the CFPB complaint as well and you should know that the way the situation is being handled by some of your employees is in direct violation of the Fair Debt Collection Practices Act and should also be reported to the FTC as next stepsContacting relatives, neighbors, etcacting as ME or an "old friend" to gain information is not appreciated or legal Neither is constantly pinging my online credit reports, which I can see happening online or even still contacting me at my place of work Finally, I had to call my former lender of said property -Vericrest now Caliber Loans about the property in question because dealing with SIMM was getting me no where fast - Vericrest/Caliber said my account is charged-offI am doing more research as well to see how SIMM Associates attached to this account and is allowed to do what they are doing to me and how they are associated with this charge-off I am a hard-working person who has rights too and any debt I learn about and owe will be dealt with legally and appropriately as best I can as soon as I possibly canWhen I have proof, or learn of anything I may owe I will do my very best to take the necessary steps to resolve matters Thank you for your time and consideration [redacted]
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ’s complaint stems from Sun Trust account for her deceased father, [redacted] **This account was placed in our office by our client on June 10th of this yearIn her complaint she states that representatives from our company have called her and her husband, made threats toward her and her credit score if the debt was not paidShe also states that our company is a scam and that we do not forward payments to our clientFirst and foremost, SIMM Associates is not a scamAs mentioned above, we have been in business for years and are quite proud of our reputation in the industryWe would certainly not be in business for that long if Ms [redacted] ’s accusations were trueFurthermore, Sun Trust has been a client of ours for almost years and we have had no such issues remitting payments back to themSecondly, we actually had a conversation with her on September 26th and at no time did she make these accusationsShe spoke with our representative about her father’s estate, talked about possible payment arrangements and said she would speak to family members and call back on September 28thThat was the last conversation any representative of our company had with her before she filed this complaintWe have been in contact with Sun Trust in regards to this complaint and they agree there is no meritThey have also stated to keep claim open that is currently filed against the estate by SIMM Associates on behalf of Sun Trust BankAccording to court records, the estate is valued at $315,Should Ms [redacted] have any questions she may contact [redacted] at [redacted] extension *** Thank you
[redacted] I have reviewed the complaint filed by [redacted] ***, have reviewed our account records, and have spoken with our collection manager [redacted] related her unsatisfactory experience when calling Simm Associates in response to a message left for her by her sister Simm Associates regrets that our representative was unsuccessful in locating the matter with regard to which she had been called For this we apologize As to her assertions that we sent collection notices and made phone calls she characterizes as “illegal activity” we disagree On December 6th 2013, Simm Associates was referred a National Collegiate Trust in [redacted] ***’s name for collection Our attempts to reach her were unsuccessful so our representative sought to confirm location information through her sister That led to the message and [redacted] ***’s calls to Simm When she called Simm, our representative attempted to confirm [redacted] ***’s identity and locate her account within our computer [redacted] elected not to assist in that process and our representative could not locate the account in question If our representative hung up upon [redacted] ***, it was unjustified, unprofessional, and inconsistent with the principles Simm has established for its representatives Simm wishes to apologize for that experience [redacted] may contact [redacted] collection manager for Simm, to discuss the account [redacted] *** Thank you for your assistance with this matter [redacted]
[redacted] *** raised an issue with a letter that she received seeming to move her payment date from the 30th of the month to the 28th The letter was incorrect, it was Simm’s error, and we apologize All payments have been moved to the 1st day of the month to assure MsBauer’s funding will be in place Thank [redacted] *** for bringing this matter to our attention and please encourage her to call or email me if she has any questions regarding the matter [redacted]
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ***’s complaint originates from a student loan account that was placed in our office by Access Group on February 5th of this yearThe complaint states that payments were agreed upon and SIMM Associates is now trying to raise them and that the consumer’s account was over-drawn by us and the money was not retuned in a timely fashionIn response to the complaint about SIMM Associates attempting to increase payments and settle the account, we contacted the consumer in March and took three payments with the understanding that we would follow up when they were done Any payments taken on post-default accounts are temporary and by no means permanent terms of repayment We followed up in June and took four more because the situation was unchangedWe again followed up in September and October and tried to settle the account to resolve the debt It appears that the consumer is under the assumption that payments can be made until the debt is paid in full, when actually we were making a temporary accommodation until the consumer could find means to either pay the debt off in full or agree to a settlement amount In regards to the time it takes to reimburse the over-payment, while it may be an inconvenience, it is our company policy to first verify with banking statements and then cut a manual check back to the consumer According to our records, there are monthly payments scheduled to post through March of Should there be any questions, the consumer may contact [redacted] at [redacted] *** Thank you
SIMM Associates, Incis a third party collectionagency SIMM does not purchase or owndebt It collects on accounts referredto it by debt owners It was founded andincorporated in in Newark, DelawareFrom its inception, SIMM has been dedicated to providing highlyeffective collection services to its clients, assuring always that the consumeris dealt with in a professional and appropriate manner.The complaint from [redacted] relates to callsreceived from Simm in regard to a student law through National CollegiateTrust Simm was referred the account onMarch 4, Three calls were placedto the contact number indicated for [redacted] When first contacted, [redacted] advised the Simm representative of theintent to deal directly with AES [redacted] outlines discussions that appear to havebeen argumentative in natureSimm educates its representatives to pursue collectionin a forceful but sympathetic mannerThe summary by [redacted] would not be consistent with that goal Simm apologizes for the inconveniencecaused The representatives involvedhave been counseled regarding the handling of this account Please have [redacted] contact [redacted] or call at [redacted] with any questions or comments Thank you
SIMM Associates, Incis a third party collectionagency SIMM does not purchase or owndebt; it collects on accounts referred to it by debt owners It was founded and incorporated in inNewark, Delaware From its inception, SIMMhas been dedicated to providing highly effective collection services to itsclients, assuring always that the consumer is dealt with in a professional andappropriate manner[redacted] expressed concern that Simm Associates,Inccontacted his mother regarding a student loan account The phone number to which the call was placedis not provided but the date of 12-1-isI have reviewed Simm records on the Puco account and do not see a callplaced on that date This account hasbeen referred to Simm several times over the past plus years When calls to reach [redacted] are not respondedto, it is appropriate to try to reach third parties to attempt to verify theaccuracy of location information- address, home phone, work location That may have been the basis for the call towhich [redacted] refers Simm has closed itscollection efforts and returned the account to its client Should [redacted] have any questions, Pleasecontact [redacted] ***
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ’s complaint stems from a student loan account that was placed in our officeIn her complaint she states that she was contacted regarding a “supposed” student loan debt that SIMM Associates was servicing that was previously serviced by American Education Services and that our representatives have been calling and harassing another family memberMs [redacted] states that she is unemployed and never received communications from AES that the loan was “passed on” to SIMM AssociatesShe also states that SIMM Associates is not willing to validate the debt nor work with her towards a reasonable resolution and that payment demands are completely ridiculous and unattainableShe is also concerned that AES advised her that they knew nothing about said debt being owned by SIMM AssociatesSIMM Associates received the defaulted private student loan in our monthly placements from TSI on April 8, SIMM Associates is contracted with TSI to service defaulted private student loans that were previously serviced by AESOn April 16th, the initial validation letter was sent to Ms [redacted] and the co-signer at the addresses provided in the placement fileOur first contact was made with Ms [redacted] on April 13th, at which time we advised her that the balance of $11,was due in accordance with the promissory note that she executed when securing the loanAs a courtesy, payment arrangements were discussed and she stated that she would have to speak with her co-signer and would call back that FridayRecords indicate that no request for validation was made at this timeEfforts to communicate with her were unsuccessful up to May 20th when a relative was called for the purpose of obtaining location information for both the her and the co-signerAdditional efforts were made to reach them with no success, so on June 8th another relative was called to obtain location informationDuring the course of this call with the relative, he stated he knew the debtor but wanted his number removedIn accordance with his request, the number was marked bad immediatelyOn June 8th, Ms [redacted] called back in and was provided options for settlement and/or hardship payment arrangementsShe again stated that she needed to speak with the co-signerThis particular file was handled in accordance with policy and I find no evidence of harassment or unreasonable demands
Please extend my apology to [redacted] for the delay in responding to him I apologize Simm has removed all numbers in its records from its calling system A restriction has been placed upon the account that no calls be placed to [redacted] *** On behalf of Simm Associates, I apologize that this complaint was necessary Please contact me at [redacted] with any questions
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate mannerMr [redacted] ’s complaint stems from a Resurgent Capital Services account that was placed in our office on December 7, He states in the complaint we had purchased the account and he also had concerns with the age of the account, as it was over eight years oldFirst, as mentioned above, SIMM Associates did not purchase this debt and does not own this debtIt is owned by our client LVNV Funding LLC and was forwarded to us for collection purchasesWe sent a total of two letters to Mr [redacted] The first was the initial dunning notice that we are required to send upon placementThe second letter was indeed a settlement option letterWe made several attempts to contact him by phone but had no successDue to the complaint, we have closed the account down in our office and sent it back to our clientMr [redacted] will receive no further communications from our officeShould he have any questions, he may contact [redacted] ***
SIMM Associates, Inc. is a third party collection agency. SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners. It was founded and incorporated in 1991 in... Newark, Delaware. From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner. Ms. ***’s complaint originates from an Applied Bank past due credit card balance that was placed in our office on February 15th. In her complaint she states that she made a payment on February 27th that was not properly credited to her balance and as a result her credit report is still showing a past due balance. After further research we found that Ms. ***’s payment was made via our automated phone system instead of Applied Card’s payment portal and as a result was not credited to her overdue balance. We have since reversed the payment in our system and applied the funds back to her credit card. We also have contacted our client, Applied Bank, to make them aware of the mistake. We will have a manager call Ms. [redacted] to make her aware of situation. SIMM Associates will also get payment information again so we can pass it through the payment portal so it can be applied properly to her account. Should there be any questions, please contact [redacted] ***
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ***’s complaint stems from a [redacted] Capital Services account that was placed in our office on December 18, After making several calls to establish contact, on December 22nd, her husband called our office and stated they were working with [redacted] Law Firm for the purposes of debt consolidationWhen our representative began to ask questions to better understand the situation and history on the account, he hung upThis was our only contact with the husband and we never spoke with Mrs***Due to this complaint, we have closed this account in our office and no more communications will be attempted from SIMM AssociatesShould Ms [redacted] or her husband have any questions, they may contact [redacted] ***
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ***’s complaint states that she is not familiar with Comenity Capital Bank or PayPalSIMM Associates received this account from our client, PayPal, on February of this yearWe sent one letter and did not attempt any phone callsDue to this complaint, we have closed this account in our office and no more communications will be attempted from SIMM AssociatesShould Ms [redacted] have any questions, she may contact [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Simm Associates did not make it clear that my payments were considered inadequate toward resolving my defaulted student loanThey gave the impression that making monthly payments were acceptable toward this end, presumably because they would rather have something rather than nothingIt is true, my financial situation has not changedIn fact, it has grown worse due to an unforeseen health crisisOf course, debt collectors like Simm Assoclive in a fantasy world where everyone has a wealthy family member or friend who is ready to fork over the entire amount to clear the consumer's debtI do not live in such a worldI am fortunate just to have a full-time job, and consequently, Simm is fortunate to get even $a month from meThey continue to "work with" consumers without providing so much as an account statement--a record of payments of any kind--for the protection of the consumerPresumably, I am supposed to just take their word regarding the amount of debt they are handling for their client and how much of my monthly payments are going toward resolving my debtThis is hardly standard business practice, even among debt collectors They were fully aware of the mistake they made in withdrawing last month's payment from my checking account; yet, they make the consumer jump through hoops to "prove" that they erredI am through dealing with this company full of incompetence Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, .They can email me at [redacted]
SIMM Associates, Inc. is a third party collectionagency. SIMM does not purchase or owndebt; it collects on accounts referred to it by debt owners. It was founded and incorporated in 1991 inNewark, Delaware. From its inception,SIMM has been dedicated to providing... highly effective collection services toits clients, assuring always that the consumer is dealt with in a professionaland appropriate manner.Ms. [redacted] ’s complaint stems from a call on August12. She states she requested some form of validation of the debt and ourcompany. While our representative did nothing illegal, she definitely couldhave been more cooperative during the phone conversation. She could haveoffered to send a validation letter and also could have had Ms. [redacted] contactAmerican Education Services, the account servicer, to validate SIMM as anapproved vendor for this delinquent account. Management will meet with therepresentative to provide guidance and training on conflict resolution. Ms. [redacted] ’s account has since been closed and returned to the servicer. She willreceive no further calls from SIMM Associates.Should Ms. [redacted] have any questions, she maycontact [redacted] ***
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate mannerMs [redacted] ’s complaint relates to the processing of payments for the purpose of settling an accountShe attempted to process a payment through the Simm website payment application She advised that she had been unsuccessful It was agreed that Simm would process payments, on February 4th and 13th respectively, to settle the account Unbeknownst to Ms [redacted] or Simm, a payment had been made online, which, when received on February 9th, represented an overpaymentMs [redacted] contacted Simm on February 18th regarding the overpaymentShe forwarded a copy of her depository statement showing the 3rd payment on February 23rd The manager requested issuance of a reimbursement payment It appears that Simm attempted to issue a credit back to her account, rather than issue the reimbursement check Ultimately, the check was mailed on March 11th, Simm regrets the problems Ms [redacted] experienced with our payment processing It is not typical of our process and we regret the inconvenience she was caused to endure She may contact [redacted] *** Thank you
SIMM Associates, Incis a third party collectionagency SIMM does not purchase or owndebt It collects on accounts referredto it by debt owners It was founded andincorporated in in Newark, DelawareFrom its inception, SIMM has been dedicated to providing highlyeffective collection services to its clients, assuring always that the consumeris dealt with in a professional and appropriate manner.The complaint from Ms [redacted] states that Simm hadbeen calling her place of employment asking to speak with [redacted] *** She asks that those calls cease Simm was referred the account about which it calledon April 27th, On May 7th,Simm spoke with a gentleman at the workplace number asking for [redacted] *** He advised that she was out, but would returnwithin one half hour Two subsequentcalls were answered by unidentified women stating that she did not work there Ms [redacted] sent a letter to Simm, receivedMay 12th, stating that she was not [redacted] Simm had had no record of Ms [redacted] using the [redacted] surname Under the circumstances stated, while it does notappear Simm has ever asked to speak with Ms [redacted] or ever knowingly spokenwith her, Simm has closed the account and returned it to our client If Ms [redacted] wishes to discuss this matter, shemay contact [redacted] Thank you
SIMM Associates, Incis a third party collectionagency SIMM does not purchase or owndebt; it collects on accounts referred to it by debt owners It was founded and incorporated in inNewark, Delaware From its inception,SIMM has been dedicated to providing highly effective collection services toits clients, assuring always that the consumer is dealt with in a professionaland appropriate manner.Ms [redacted] complaint states that Simm threatens andharasses debtors in order to get paidShe further states that Simm misrepresents that it is to whom paymentshould be made She states that Simmlies to people to make money Ms [redacted] has had at least five loans incollection at Simm Associates from time to time, dating back to These accounts were referred to Simm forcollection on behalf of the lender, National Collegiate Trust The accounts are referred to Simm withinstructions to request sufficient payments to bring the accounts current Ms [redacted] has determined that she will makedelinquent payments to the company that services current accounts for NCT, andthat company accepts such payments Manytimes, the payments are inadequate to address the delinquency, but that hasbeen Ms [redacted] ’s choice Simm representativesare correct in stating that payments should be made directly to Simm The calls made were appropriately documented by Simmand there is no indication of the improprieties that Ms [redacted] suggests Tothe extent she felt threatened or harassed by Simm’s agents in their seekingpayments of accounts referred to them for collection, Simm regrets herperception Simm representatives arehighly trained and experienced and they do not lie or misrepresent the natureof the collection referral upon which they collect In response to this complaint, Simm has closed theaccount and returned it to our clientShould Ms [redacted] have questions, she may contact [redacted] *** Thankyou
SIMM Associates, Incis a third party collectionagency SIMM does not purchase or owndebt; it collects on accounts referred to it by debt owners It was founded and incorporated in inNewark, Delaware From its inception,SIMM has been dedicated to providing highly effective collection services toits clients, assuring always that the consumer is dealt with in a professionaland appropriate manner[redacted] asserts in her complaint that Simm iscollecting for charges for a creditor that she never used or authorizedcharging her Simm was referred a PayPal account in [redacted] ’sname on December 30th, The account involved transactions online with Walmart The dates were April and April 23, Payments were made on the accountin May, June, and July but then ceasedThe account was charged off and referred to Simm for collectionSimmsent an initial notice to [redacted] and received this complaint, immediatelyceasing collection efforts thereupon.Simm has closed the account and returned it toPayPal Should [redacted] havequestions, she may contact C [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com: I have reviewed the response made by the business in reference to complaint ID 9977022, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First, thank you both for the responseI appreciate that while most of the information provided back to me is incorrect there has at least been some sort of correspondenceContact with SIMM Associates has been so accusing and adversarial and very far from professional or appropriate it is difficult to conduct any business with anyone I have spoken to so far The information I was asking for over the phone was NEVER sent to my home or email - I then complained and I was passed on to a supervisor named Mike JamesIt was then and only then that the first postal contact was made after I asked for "to who and what I owed" - except it was nothing I had asked forI was sent a photocopied listing of the property in question, an old photocopied vericrest bill statement from 2012, and a photocopied notice of foreclosure on my homeNothing elseNo explanation, no directions, no account number All of this information I was given is available via Realcomp online and is nothing that I requested at allAll I wanted to know was, that if I owed money directly to SIMM Associates - please forward me the account number and proof of account so that I could try to figure things out or set up a payment optionMrJames did notify me that he "did not have to give me anything he didn't want to give" to which I replied, "it will be very hard for me to pay something that I do not owe and know nothing about" - I am sorry [redacted] , but the information provided to you is very skewed and unfair To this day ( Tuesday, April 8th ) SIMM Associates has still not provided me with the information I asked for from the very first inappropriate phone call I received at workTo this day I still have no email to the email address I provided several times to make sure it was correct I can provide proof, I can have records pulled by the email company if needed I was sent nothingWith you being the compliance manager, I do appreciate you letting Revdex.com know about the CFPB complaint as well and you should know that the way the situation is being handled by some of your employees is in direct violation of the Fair Debt Collection Practices Act and should also be reported to the FTC as next stepsContacting relatives, neighbors, etcacting as ME or an "old friend" to gain information is not appreciated or legal Neither is constantly pinging my online credit reports, which I can see happening online or even still contacting me at my place of work Finally, I had to call my former lender of said property -Vericrest now Caliber Loans about the property in question because dealing with SIMM was getting me no where fast - Vericrest/Caliber said my account is charged-offI am doing more research as well to see how SIMM Associates attached to this account and is allowed to do what they are doing to me and how they are associated with this charge-off I am a hard-working person who has rights too and any debt I learn about and owe will be dealt with legally and appropriately as best I can as soon as I possibly canWhen I have proof, or learn of anything I may owe I will do my very best to take the necessary steps to resolve matters Thank you for your time and consideration [redacted]
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ’s complaint stems from Sun Trust account for her deceased father, [redacted] **This account was placed in our office by our client on June 10th of this yearIn her complaint she states that representatives from our company have called her and her husband, made threats toward her and her credit score if the debt was not paidShe also states that our company is a scam and that we do not forward payments to our clientFirst and foremost, SIMM Associates is not a scamAs mentioned above, we have been in business for years and are quite proud of our reputation in the industryWe would certainly not be in business for that long if Ms [redacted] ’s accusations were trueFurthermore, Sun Trust has been a client of ours for almost years and we have had no such issues remitting payments back to themSecondly, we actually had a conversation with her on September 26th and at no time did she make these accusationsShe spoke with our representative about her father’s estate, talked about possible payment arrangements and said she would speak to family members and call back on September 28thThat was the last conversation any representative of our company had with her before she filed this complaintWe have been in contact with Sun Trust in regards to this complaint and they agree there is no meritThey have also stated to keep claim open that is currently filed against the estate by SIMM Associates on behalf of Sun Trust BankAccording to court records, the estate is valued at $315,Should Ms [redacted] have any questions she may contact [redacted] at [redacted] extension *** Thank you
[redacted] I have reviewed the complaint filed by [redacted] ***, have reviewed our account records, and have spoken with our collection manager [redacted] related her unsatisfactory experience when calling Simm Associates in response to a message left for her by her sister Simm Associates regrets that our representative was unsuccessful in locating the matter with regard to which she had been called For this we apologize As to her assertions that we sent collection notices and made phone calls she characterizes as “illegal activity” we disagree On December 6th 2013, Simm Associates was referred a National Collegiate Trust in [redacted] ***’s name for collection Our attempts to reach her were unsuccessful so our representative sought to confirm location information through her sister That led to the message and [redacted] ***’s calls to Simm When she called Simm, our representative attempted to confirm [redacted] ***’s identity and locate her account within our computer [redacted] elected not to assist in that process and our representative could not locate the account in question If our representative hung up upon [redacted] ***, it was unjustified, unprofessional, and inconsistent with the principles Simm has established for its representatives Simm wishes to apologize for that experience [redacted] may contact [redacted] collection manager for Simm, to discuss the account [redacted] *** Thank you for your assistance with this matter [redacted]
[redacted] *** raised an issue with a letter that she received seeming to move her payment date from the 30th of the month to the 28th The letter was incorrect, it was Simm’s error, and we apologize All payments have been moved to the 1st day of the month to assure MsBauer’s funding will be in place Thank [redacted] *** for bringing this matter to our attention and please encourage her to call or email me if she has any questions regarding the matter [redacted]
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ***’s complaint originates from a student loan account that was placed in our office by Access Group on February 5th of this yearThe complaint states that payments were agreed upon and SIMM Associates is now trying to raise them and that the consumer’s account was over-drawn by us and the money was not retuned in a timely fashionIn response to the complaint about SIMM Associates attempting to increase payments and settle the account, we contacted the consumer in March and took three payments with the understanding that we would follow up when they were done Any payments taken on post-default accounts are temporary and by no means permanent terms of repayment We followed up in June and took four more because the situation was unchangedWe again followed up in September and October and tried to settle the account to resolve the debt It appears that the consumer is under the assumption that payments can be made until the debt is paid in full, when actually we were making a temporary accommodation until the consumer could find means to either pay the debt off in full or agree to a settlement amount In regards to the time it takes to reimburse the over-payment, while it may be an inconvenience, it is our company policy to first verify with banking statements and then cut a manual check back to the consumer According to our records, there are monthly payments scheduled to post through March of Should there be any questions, the consumer may contact [redacted] at [redacted] *** Thank you
SIMM Associates, Incis a third party collectionagency SIMM does not purchase or owndebt It collects on accounts referredto it by debt owners It was founded andincorporated in in Newark, DelawareFrom its inception, SIMM has been dedicated to providing highlyeffective collection services to its clients, assuring always that the consumeris dealt with in a professional and appropriate manner.The complaint from [redacted] relates to callsreceived from Simm in regard to a student law through National CollegiateTrust Simm was referred the account onMarch 4, Three calls were placedto the contact number indicated for [redacted] When first contacted, [redacted] advised the Simm representative of theintent to deal directly with AES [redacted] outlines discussions that appear to havebeen argumentative in natureSimm educates its representatives to pursue collectionin a forceful but sympathetic mannerThe summary by [redacted] would not be consistent with that goal Simm apologizes for the inconveniencecaused The representatives involvedhave been counseled regarding the handling of this account Please have [redacted] contact [redacted] or call at [redacted] with any questions or comments Thank you
SIMM Associates, Incis a third party collectionagency SIMM does not purchase or owndebt; it collects on accounts referred to it by debt owners It was founded and incorporated in inNewark, Delaware From its inception, SIMMhas been dedicated to providing highly effective collection services to itsclients, assuring always that the consumer is dealt with in a professional andappropriate manner[redacted] expressed concern that Simm Associates,Inccontacted his mother regarding a student loan account The phone number to which the call was placedis not provided but the date of 12-1-isI have reviewed Simm records on the Puco account and do not see a callplaced on that date This account hasbeen referred to Simm several times over the past plus years When calls to reach [redacted] are not respondedto, it is appropriate to try to reach third parties to attempt to verify theaccuracy of location information- address, home phone, work location That may have been the basis for the call towhich [redacted] refers Simm has closed itscollection efforts and returned the account to its client Should [redacted] have any questions, Pleasecontact [redacted] ***
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ’s complaint stems from a student loan account that was placed in our officeIn her complaint she states that she was contacted regarding a “supposed” student loan debt that SIMM Associates was servicing that was previously serviced by American Education Services and that our representatives have been calling and harassing another family memberMs [redacted] states that she is unemployed and never received communications from AES that the loan was “passed on” to SIMM AssociatesShe also states that SIMM Associates is not willing to validate the debt nor work with her towards a reasonable resolution and that payment demands are completely ridiculous and unattainableShe is also concerned that AES advised her that they knew nothing about said debt being owned by SIMM AssociatesSIMM Associates received the defaulted private student loan in our monthly placements from TSI on April 8, SIMM Associates is contracted with TSI to service defaulted private student loans that were previously serviced by AESOn April 16th, the initial validation letter was sent to Ms [redacted] and the co-signer at the addresses provided in the placement fileOur first contact was made with Ms [redacted] on April 13th, at which time we advised her that the balance of $11,was due in accordance with the promissory note that she executed when securing the loanAs a courtesy, payment arrangements were discussed and she stated that she would have to speak with her co-signer and would call back that FridayRecords indicate that no request for validation was made at this timeEfforts to communicate with her were unsuccessful up to May 20th when a relative was called for the purpose of obtaining location information for both the her and the co-signerAdditional efforts were made to reach them with no success, so on June 8th another relative was called to obtain location informationDuring the course of this call with the relative, he stated he knew the debtor but wanted his number removedIn accordance with his request, the number was marked bad immediatelyOn June 8th, Ms [redacted] called back in and was provided options for settlement and/or hardship payment arrangementsShe again stated that she needed to speak with the co-signerThis particular file was handled in accordance with policy and I find no evidence of harassment or unreasonable demands
Please extend my apology to [redacted] for the delay in responding to him I apologize Simm has removed all numbers in its records from its calling system A restriction has been placed upon the account that no calls be placed to [redacted] *** On behalf of Simm Associates, I apologize that this complaint was necessary Please contact me at [redacted] with any questions
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate mannerMr [redacted] ’s complaint stems from a Resurgent Capital Services account that was placed in our office on December 7, He states in the complaint we had purchased the account and he also had concerns with the age of the account, as it was over eight years oldFirst, as mentioned above, SIMM Associates did not purchase this debt and does not own this debtIt is owned by our client LVNV Funding LLC and was forwarded to us for collection purchasesWe sent a total of two letters to Mr [redacted] The first was the initial dunning notice that we are required to send upon placementThe second letter was indeed a settlement option letterWe made several attempts to contact him by phone but had no successDue to the complaint, we have closed the account down in our office and sent it back to our clientMr [redacted] will receive no further communications from our officeShould he have any questions, he may contact [redacted] ***
SIMM Associates, Inc. is a third party collection agency. SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners. It was founded and incorporated in 1991 in... Newark, Delaware. From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner. Ms. ***’s complaint originates from an Applied Bank past due credit card balance that was placed in our office on February 15th. In her complaint she states that she made a payment on February 27th that was not properly credited to her balance and as a result her credit report is still showing a past due balance. After further research we found that Ms. ***’s payment was made via our automated phone system instead of Applied Card’s payment portal and as a result was not credited to her overdue balance. We have since reversed the payment in our system and applied the funds back to her credit card. We also have contacted our client, Applied Bank, to make them aware of the mistake. We will have a manager call Ms. [redacted] to make her aware of situation. SIMM Associates will also get payment information again so we can pass it through the payment portal so it can be applied properly to her account. Should there be any questions, please contact [redacted] ***
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ***’s complaint stems from a [redacted] Capital Services account that was placed in our office on December 18, After making several calls to establish contact, on December 22nd, her husband called our office and stated they were working with [redacted] Law Firm for the purposes of debt consolidationWhen our representative began to ask questions to better understand the situation and history on the account, he hung upThis was our only contact with the husband and we never spoke with Mrs***Due to this complaint, we have closed this account in our office and no more communications will be attempted from SIMM AssociatesShould Ms [redacted] or her husband have any questions, they may contact [redacted] ***
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner [redacted] ***’s complaint states that she is not familiar with Comenity Capital Bank or PayPalSIMM Associates received this account from our client, PayPal, on February of this yearWe sent one letter and did not attempt any phone callsDue to this complaint, we have closed this account in our office and no more communications will be attempted from SIMM AssociatesShould Ms [redacted] have any questions, she may contact [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Simm Associates did not make it clear that my payments were considered inadequate toward resolving my defaulted student loanThey gave the impression that making monthly payments were acceptable toward this end, presumably because they would rather have something rather than nothingIt is true, my financial situation has not changedIn fact, it has grown worse due to an unforeseen health crisisOf course, debt collectors like Simm Assoclive in a fantasy world where everyone has a wealthy family member or friend who is ready to fork over the entire amount to clear the consumer's debtI do not live in such a worldI am fortunate just to have a full-time job, and consequently, Simm is fortunate to get even $a month from meThey continue to "work with" consumers without providing so much as an account statement--a record of payments of any kind--for the protection of the consumerPresumably, I am supposed to just take their word regarding the amount of debt they are handling for their client and how much of my monthly payments are going toward resolving my debtThis is hardly standard business practice, even among debt collectors They were fully aware of the mistake they made in withdrawing last month's payment from my checking account; yet, they make the consumer jump through hoops to "prove" that they erredI am through dealing with this company full of incompetence Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, .They can email me at [redacted]
SIMM Associates, Inc. is a third party collectionagency. SIMM does not purchase or owndebt; it collects on accounts referred to it by debt owners. It was founded and incorporated in 1991 inNewark, Delaware. From its inception,SIMM has been dedicated to providing... highly effective collection services toits clients, assuring always that the consumer is dealt with in a professionaland appropriate manner.Ms. [redacted] ’s complaint stems from a call on August12. She states she requested some form of validation of the debt and ourcompany. While our representative did nothing illegal, she definitely couldhave been more cooperative during the phone conversation. She could haveoffered to send a validation letter and also could have had Ms. [redacted] contactAmerican Education Services, the account servicer, to validate SIMM as anapproved vendor for this delinquent account. Management will meet with therepresentative to provide guidance and training on conflict resolution. Ms. [redacted] ’s account has since been closed and returned to the servicer. She willreceive no further calls from SIMM Associates.Should Ms. [redacted] have any questions, she maycontact [redacted] ***
SIMM Associates, Incis a third party collection agency SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners It was founded and incorporated in in Newark, Delaware From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate mannerMs [redacted] ’s complaint relates to the processing of payments for the purpose of settling an accountShe attempted to process a payment through the Simm website payment application She advised that she had been unsuccessful It was agreed that Simm would process payments, on February 4th and 13th respectively, to settle the account Unbeknownst to Ms [redacted] or Simm, a payment had been made online, which, when received on February 9th, represented an overpaymentMs [redacted] contacted Simm on February 18th regarding the overpaymentShe forwarded a copy of her depository statement showing the 3rd payment on February 23rd The manager requested issuance of a reimbursement payment It appears that Simm attempted to issue a credit back to her account, rather than issue the reimbursement check Ultimately, the check was mailed on March 11th, Simm regrets the problems Ms [redacted] experienced with our payment processing It is not typical of our process and we regret the inconvenience she was caused to endure She may contact [redacted] *** Thank you
SIMM Associates, Incis a third party collectionagency SIMM does not purchase or owndebt It collects on accounts referredto it by debt owners It was founded andincorporated in in Newark, DelawareFrom its inception, SIMM has been dedicated to providing highlyeffective collection services to its clients, assuring always that the consumeris dealt with in a professional and appropriate manner.The complaint from Ms [redacted] states that Simm hadbeen calling her place of employment asking to speak with [redacted] *** She asks that those calls cease Simm was referred the account about which it calledon April 27th, On May 7th,Simm spoke with a gentleman at the workplace number asking for [redacted] *** He advised that she was out, but would returnwithin one half hour Two subsequentcalls were answered by unidentified women stating that she did not work there Ms [redacted] sent a letter to Simm, receivedMay 12th, stating that she was not [redacted] Simm had had no record of Ms [redacted] using the [redacted] surname Under the circumstances stated, while it does notappear Simm has ever asked to speak with Ms [redacted] or ever knowingly spokenwith her, Simm has closed the account and returned it to our client If Ms [redacted] wishes to discuss this matter, shemay contact [redacted] Thank you
SIMM Associates, Incis a third party collectionagency SIMM does not purchase or owndebt; it collects on accounts referred to it by debt owners It was founded and incorporated in inNewark, Delaware From its inception,SIMM has been dedicated to providing highly effective collection services toits clients, assuring always that the consumer is dealt with in a professionaland appropriate manner.Ms [redacted] complaint states that Simm threatens andharasses debtors in order to get paidShe further states that Simm misrepresents that it is to whom paymentshould be made She states that Simmlies to people to make money Ms [redacted] has had at least five loans incollection at Simm Associates from time to time, dating back to These accounts were referred to Simm forcollection on behalf of the lender, National Collegiate Trust The accounts are referred to Simm withinstructions to request sufficient payments to bring the accounts current Ms [redacted] has determined that she will makedelinquent payments to the company that services current accounts for NCT, andthat company accepts such payments Manytimes, the payments are inadequate to address the delinquency, but that hasbeen Ms [redacted] ’s choice Simm representativesare correct in stating that payments should be made directly to Simm The calls made were appropriately documented by Simmand there is no indication of the improprieties that Ms [redacted] suggests Tothe extent she felt threatened or harassed by Simm’s agents in their seekingpayments of accounts referred to them for collection, Simm regrets herperception Simm representatives arehighly trained and experienced and they do not lie or misrepresent the natureof the collection referral upon which they collect In response to this complaint, Simm has closed theaccount and returned it to our clientShould Ms [redacted] have questions, she may contact [redacted] *** Thankyou