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Simply Comfort

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Simply Comfort Reviews (22)

This company misrepresented themselves (as being partnered with the government) ***. This interaction resulted in me renting equipment for approximately $13,000's with a market value that was roughly a third of that price for the equipment.

The company sub-contracts their maintenance calls with what I assume is a third party call centre. This call centre phones me periodically to schedule a maintenance check on the equipment. Historically whenever I have scheduled an appointment with them to "service" the equipment they have sent another *** door to door sales man who tries to *** (by *** to pull warranty) me into renting more of their over priced products.

Ever since the announcement that door to door salesmen would be banner they have increased their call rates. I now get a call about twice a week.

The phone operators have said to me that if I do not allow this person to come it could void my warranty. They also hang up the phone as soon as they realize I am not venerable to this *** anymore.

I am now being pressured into a situation where I have to allow these *** sales people to invade my home or suffer a penalty of losing a warranty on their products and suffer continued ***.

I asked them to put me on a do not call list and they said that they would. I am still receiving calls.

They also told me that other companies may be the ones calling me. I find it hard to believe that other companies are responsible for the calls since the callers are also *** the warranty (a now known sales tactic of this *** company and a useless tactic for a company I am not renting from.) Also every time I have accepted a service call it is Simply Comfort that shows up.

When I call Simply Comfort they try to push me off the phone as soon as they realize that I am unhappy and not interesting in renting more of their stuff.

I felt very disempowered before this door to door ban was announced. It felt like I had clicked on a malware virus and now I have to live with the consequences for the next 10 years, knowing that this virus has access to my financial freedom (in the form of liens) and access to my home (by way of *** warranty)

Ultimately you blame yourself for clicking on the malware, you know you should have had the intuition not to.. but that still doesn't justify the *** to create the malware in the first place.

This ban of door to door sales is having a negative impact on my life, (although I am a very strong advocate for it). I am worried that these *** companies will (and already have) increased their *** with their existing clients to fill their sales pipelines.

Desired Outcome

Since it has been legitimized by government regulation that this business model is a ***; I want to negotiate a reduced rate for a product buyout for the equipment. I also want to legitimately be taken off of the call list so I do not have to suffer the *** I have been receiving from this company.

Simply Comfort Response • Mar 15, 2018

Dear Mrs., We are dismayed to hear of your concerns, we would like to advise you that Simply Comfort only serves as a third party biller to ***, meaning we are only responsible for handling billing and administration of *** portfolio. We are not responsible for nor can we comment on *** customer policies. Please note, that Simply Comfort serves as a third party biller to various companies. Kind Regards,Simply Comfort

No calls back from service line. No tech even after a week of no hot water. Appointment made and missed.

Simply Comfort Response • Jan 09, 2018

Hello, we are very sorry to hear about your service experience. Unfortunately, we are not the company that installed your water heater. We are only the biller. However, I will forward this information to the appropriate parties and they will be sure to contact your as soon as possible to rectify the issue. Please accept our apologies for the inconvenience.Elisabeth S.,Manager, Customer Relations

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Address: 1503 - 2225 Sheppard Ave E, North York, Ontario, Canada, M2J 5C2

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Shady, yet now dead: once upon a time this website was reported to be associated with Simply Comfort, but after several inspections we’ve come to the conclusion that this domain is no longer active.


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